JOEY P.

REIDENHOUR
Kutztown, PA 19530 H (610) 683-0255 C (484) 818-1077 reid7411@gmail.com

PROFILE
24+ years sales, service, warehouse and project managerial experience in leading ret ail & service establishments. B.S. of Business Administration specializing in Marketing. Excellent communication skills, both verbally and written. Thrive in high-pressure, deadline-driven atmosphere. Ability to achieve immediate and long-term goals and meet operational deadlines. Skilled in coaching best practices and maximizing profits. Committed to providing an atmosphere of exceptional employee morale and impeccable customer service. Working knowledge of fleet management, delivery processes, warehousing, operations/inventory, inside/outside sales, administration following Sarbanes-Oxley, and purchasing. Understanding of daily business reports and spending control utilizing a P&L statement. PC literate with working knowledge of MS Office Suite, Internet, AS400 and MAS90.

PROFESSIONAL EXPERIENCE
FACILITY MANAGEMENT Oversaw day-to-day operations of the facility. Facilitated projects, special events, training and maintenance. Successfully acted as Project Manager assigned with prepping and opening a new retail location within a two-week timetable. Input included inventory control & warehousing processes, product lines and human resources. Warehouse logistics responsibilities included shipping, receiving and delivery. Maintained warehouse efficiencies utilizing current processes, while also creating more efficient processes based on past experiences and feedback. Responsible for employee scheduling. BRANCH MANAGEMENT Responsible for surpassing revenue and profit budgets. Instrumental in increasing profit for July 2008 by $6,000 over last year. Analyze and measure business trends; develop and implement plans to maximize profits. Entrusted with the task of completing the trimester budget process for the branch. Monitor and manage inventory to ensure maximum profitability. Accountable for the recruiting, hiring, training, performance management & termination of employees. Advocate a high level of customer satisfaction. Maintain an efficient sales team through continuous follow-up and clear performance goals. Evaluate and facilitate route scheduling for technicians. Ensure company initiatives are implemented and followed. STORE MANAGEMENT Managed a $2.5 million retail store engaged in selling automotive aftermarket and related products, as well as other lines of merchandise. Responsible for a $15,000 increase in total sales for Quarter 1 2007 over 2006. Accountable for the selection, hiring, development, promotion, and retention of store Team Members. Authority and responsibility to take action regarding discipline and development of Team Members up to and including terminating. Evaluated Team Member performance based on a monthly and annual appraisal process. Ensured completion of all required training and development for self and store personnel. Create weekly schedule based on sales forecast while controlling payroll. Make certain that each customer receives outstanding customer service by providing a customer friendly environment through greeting, qualifying, selling, and thanking for the sale. Resolved any customer questions and complaints. Responsible for meeting or exceeding all sales, payroll, and profit goals. Oversaw store operations and manage a staff of two assistant managers including 23 Team Members engaged in daily operations and sales activities. Daily tasks included planning, assigning, and delegating work for all Team Members

SALES MANAGEMENT Responsible for the day-to-day business activities of $1.2 million department. Entrusted with location keys, alarm codes, and safe combinations to complete opening and closing duties on a regular basis. Directed a staff of 15 Sales and Installation Associates, including an Assistant Manager, in a high volume retail environment. Recruited, hired, terminated, trained, and evaluated numerous employees. Created employee incentive, development, and task-monitoring programs. Instrumental in increasing annual sales for the Mobile department by 20% by improving training methods and offering location specific promotions. Developed and implemented action plans to meet monthly and yearly sales budgets. Participated in monthly business reviews of other locations to assist in establishing strengths and creating action plans to aid them in improving weaknesses. Conducted weekly and monthly business reviews with upper management. Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff. Oversaw employee scheduling and location inventory levels. Acted in absence of store manager, effectively owning increased responsibility. Cultivated and maintained excellent working rapport with vendors and product representatives. Actively participated in staff and organizational meetings, offering constructive input and feedback. Ensured competitive edge through market research and price integrity. SALES Consistently met or exceeded company and personal sales goals. Increased sales of Product Attachments and Extended Service Plans by planting seeds throughout the sales process. th Ranked 15 out of 256 (top 6%) for months of June 1998 through August 1998 for productivity in the Northeast Division of Circuit City Stores, Inc. Cultivated new clients through cold calling techniques and company mailers. Developed key relationships through focused efforts to qualify customer needs and deliver satisfaction. Fulfilled both face-to-face as well as over-the-phone quote and sales transactions. Negotiated the sales of Recreational Vehicles from the point of customer introduction to unit delivery follow-up. Effectively planned, arranged, and rotated merchandise displays. Involved in the planning and staffing stages of trade show displays. Attended periodic vendor training events to stay up-to-date with current & future product trends. Addressed stock replenishment and store issues by collaborating with upper management. Recruited, merchandised and grand opened locations. Created movie in order to show and describe used units back at the lot during trade shows. Coordinated and published informative monthly customer newsletter.

PROFESSIONAL EXPERIENCE
EMPIRE BUILDING PRODUCTS, Leesport, PA, Facility Manager TERMINIX INTERNATIONAL, Newtown, PA, Branch Manager - Service ADVANCE AUTO PARTS, Reading, PA, Store Manager DEWALTS RV, Kutztown, PA, RV Consultant ALLIED BUILDING PRODUCTS, Allentown, PA, SOTP Trainee CIRCUIT CITY STORES, INC., Wyomissing, PA, Sales & Installations Manager 8/2011 6/2013 8/2007 1/2011 11/2006 8/2007 10/2005 11/2006 1/2005 4/2005 3/1996 1/2005

EDUCATION
B.S.B.A.; Major in Marketing, KUTZTOWN UNIVERSITY, Kutztown, PA 5/2000 Assistant V.P. of Accounts & Research Advertising Campaigns Fall 1999, Management Internship Responsible for driving sales and resolving customer conflicts, as well as, assisting in the end of business day cash drops & close outs. (Circuit City Stores, Inc.) Related Courses Principles of Marketing and Management, Marketing Management and Research, Public Relations, Advertising Management, Service Marketing, Business Writing