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Janary 2012 Janary, OP Support Department 4 / Office Printing Support Division CS Headquarters / KMBT
KMBT Confidential
Contents
1. Image issue
1-1. Images get shrink when you hide sender information 1-2. Image noise on the edge (Ds Collar wear) *
5. FAX issue
5-1. C-B120 (when you put down telephone receiver) 5-2. R11 : FAX receiving error 5-3 T99 error occurs when using PC-FAX * 5-3. 5-4. Unable to delete a FAX job during transmission * 5-5. The line may remain busy when sending a fax *
3. ADF issue
3-1. Original is not taken up 3-2. ADF operating noise 3-3. Hook of DF-open/close-lever is broken *
4. Finisher issue
4-1. Jam : 72-17 (FS-529)
8 Others 8.
8-1. C-D004/C-FA14 8-2. Implementation method of toner yield improvement * 8-3. Freeze (after recovering from sleep mode) * 8-4 Freeze (while copying) * 8-4. 8-5. NV-RAM connector breakage * 8-6. Unable to obtain CSRC data * 8-7. IEEE802.1x connection failure *
KMBT Confidential
[Symptom] Images get shrink when you hide sender information(FAX). [Cause] Problem P bl of f th the firmware fi for f FAX board b d FK FK-508. 508 Extra space(white lines) is add to the received data if you switch off add sender information (outside/inside) in administrator mode for one-time when you send a message. [Action in the field] Update the firm firmware. are Temporary (Special FW) : GDC-B5 (DLBT1002699EN*) Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)
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TABT1100376EN* KOM110685
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TABT1100376EN* KOM110685
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[Cause] There is a difference between the updated value of paper position and the actual paper travel distance distance . Therefore, Therefore a paper fails to slow down at the required timing and gets too closer to the one in front. As a result, Jam occurs because the sensor prior to the registration roller cannot pick up OFF edge of the paper in front. [Countermeasure] The FW is changed to match the updated value of paper position and the actual paper travel distance distance. [Action in the field] Update p the firmware. Temporary (Special FW) : GE6-B5 (DLBT1003029EN*) Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)
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Guide
5 Disconnect the connector of actuator, 5. actuator and remove Separation Claw Assy
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2-4. How to select the machine motion when controller JAM occurs [1/2]
[Outline] We will p provide y you with the countermeasure to p prevent fuser actuator breakage g occurring based on the following scenario. As long as the machine works within the specification, it stops immediately just after the paper size error occurs (when you try to print from the bypass tray). We call that "Controller Jam". In that situation, the paper would be caught between the fuser rolls so that you have to remove it it. However, if you pull the paper too strong, the fuser actuator might be broken. (TABT1000815EN*) [Action in the field] 1. Update the firmware to Special FW: GC3-C4(DLBT1101601EN*) 2 Set the software SW50 as below. 2. below SW50: 0x00 (default): The machine stops right after the error occurs. (original motion, controller JAM). SW 0 0x10 SW50: 0 10: Continue C i printing i i even when h the h paper size i error occurs.
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TNBT1100128EN*
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2-4. How to select the machine motion when controller JAM occurs [2/2]
TNBT1100128EN*
[Options] a) Stop right after the error occurs (default, (default original motion motion, controller JAM) JAM). b) Continue printing even when the paper size error occurs.
Caution *Caution In this case, the paper output will completely finish, however, you will see the massage Paper size / Incorrect Type on the operation panel because the paper size error is detected detected. To cancel the massage massage, load a paper of any type on the bypass tray. (Exception) The machine works as original motion in the following conditions even when you select Continue printing. Duplex printing The paper size is larger than the size detected by the machine. The print job includes Center Staple and fold, Half-fold, Tri-fold, or Z-fold (when finisher is attached).
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[Cause] To avoid JAM, JAM the front edge of the guide (A1UD5626 (A1UD5626*) ) on the paper feed side is designed to be higher than that of the guide on the vertical transport side (A1UD5724*) , However, some are inversely placed due to the variation in production. Consequently, the paper may get caught. This problem occurs only at the tray 2. [Countermeasure] position of the front edge g of the p paper p g guide of Alter the p the tray 2 to be in correct position. Please refer to PMN for the part number.
Paper feed route
A1UD5724 JAM
A1UD5626
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TABT1100218EN* KOM110787
bi h b223 bizhub223
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OLD: A1UD5611-00A
NEW: A1UD5611-01B
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1. Preventive measure for the breakage (for MIF) Affix the mounting part and the mylar (provided as after parts) to the rear side of the cassette. (See the p ( page g [ [4/5] ] and [ [5/5] ] for the procedure. p ) Mounting Part - P/N A1UDP003 Mylar - P/N A1UDP004
A1UDP004 (Mylar)
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2-2 Added fillet geometry and the rib to improve strength of the problem area.
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Mylar A1UDP004
Note: Make sure to paste the mylar. Affixing the reinforcing part only is NOT sufficient. ffi i t
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TABT1100006EN* KOM110021E*
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Add a washer ring(0.5mm thick) in between Bushing and Torque Limiter New-P/N : A143PP9E00 1pcs.
Affix sponges to 4 positions on the Separation Holder New-P/N : A143PP9D00 4pcs. Return to the Contents
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TABT1100220EN* KOM110961
Production D t Date 2011/9/17 2011/8/17 2011/8/15 2011/9/2 2011/8/15 2011/7/22 2011/7/18 2011/8/11 2011/7/25 TBA TBA 2011/7/27 2011/7/26 2011/10/10 2011/8/9 2011/7/27
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D cut p part
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1) Attach a Mylar with the lower guide of paper entrance. (Perform this action on FS-529 which hi h M Model d lN No. i is only l A0U7 A0U7-WY1.) WY1 )
2) Check the screw securing conveyance roller unit and the positioning dowel.
Check the damage of the positioning part. (Plastic part) New-P/N A0U7 PPCR 00 Check the loose of the screw.
3)Fill the gap between D cut part of the shaft and lock lever. (If 2) is no problem, perform this action.) Dimension of Mylar Length -> > 10mm Width -> 3mm Thickness -> 0.1mm Attach Mylar on the face of D cut part by double-faced double faced tape tape. Fill the gap between the shaft and lock lever.
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[Symptom] Y h You hear a b busy signal i l when h you pick i k up th the receiver i of f th the ringing i i t telephone l h (externally connected). After that C-B120 occurs when the receiver is put down. [Cause] Problem of the FAX firmware. An unnecessary error processing is done in FK-508FW when you receive msgs those should be discarded discarded. [Countermeasure] Modify the FW (Add a process of discarding msg msgs s those should be discarded discarded.) ) [Action in the field] Update p the firmware. Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)
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[Symptom] When receiving a G3-FAX G3 FAX from a specific FAX machine (such as CanoniRC3380F) CanoniRC3380F), R11 error may occur. [Cause] This issue is caused by modem incompatibility. There is a problem with the modem when the system goes into Receive PhaseD, and Silicon DAA (which controls connection) is directly-connected directly connected to the modem in FK-508. As a result, unintended disconnection occurs. [Action in the field] Update the firmware. Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)
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[Cause] Problem of the FAX driver. The line for transmitting the destination number is missing in PJL commands. [Countermeasure] [C t ] Fixed the bug of the FAX driver. Ver.1.2.0.0 (old ver. 1.1.0.0 Core2.04.28-1.29 (old ver. 2.04.28-1.21 [Action in the field] MR version will be released at a later date.
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[Action [A ti i in th the fi field] ld] Update the firmware. Temporary (Special FW) : GC5-C8 (FAX Ver. G00-04) or later Permanent (Mass-production program) : To be applied to the next MR version.
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[Symptom] The default setting of Original Original Type Type cannot be changed even when you select a setting and set it as Current Setting. [Cause] Problem of the firmware. A common process is used to set Factory default and Current Setting of the Original Original Type, Type , and Text Text is always set in that process. [Action in the field] p the firmware. Update Temporary (Special FW) : G00-26 (DLBT1001550EN*) Permanent (Mass-production program) : G00-B5 (DLBT1002252EN*)
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[Symptom/Cause] If an A4R original g document is curled and the trailing g edge g is up, p the p paper p length g sensor/2(PS7) is not ON. So, the machine recognizes that it is 8-1/2*11. If you choose A4 size for printing under that condition, the machine shrinks the image g to 97.3% ( (from 8-1/2*11 to A4). ) As a result, , the trailing g edge g of the original document is missing in the printed paper. [Action in the field] Update the firmware. Temporary (Special FW) : GC1-C2 (DLBT1100939EN*) *You You need to set the following software SW to enable this countermeasure. Software Switch No. : 13 HEX Assignment 00 : This countermeasure is not applied. (default) HEX A Assignment i t 80 : Thi This countermeasure t is i active. ti **Caution : When this active, 8-1/2*11 paper cannot be recognized by DF.
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[Cause] Problem of the firmware of the controller. You have to set a default document name when you select an abbreviated address other than FAX. However, a default document name is set even when only FAX is available. As a result, this problem occurs because the system is designed to always select E-mail setting when a document name is set. [Action in the field] Update the firmware. Permanent (Mass-production program) : G00-B5 (DLBT1002252EN*)
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[Cause] The information of remaining toner amount is obtained from the backup memory when the Power is ON / the machine gets back from sleep, but the information of toner consumption rate is updated at the start of printing. Therefore, the consumption rate is 0% (toner full) right after the machine boots up. [Countermeasure] The process is changed g to calculate the consumption rate right g after the machine boots up and convey it to the MFP controller. [Action in the field] Update the firmware. Temporary (Special FW) : GE6-B5 (DLBT1003029EN*) (Mass-production p p program) g ) : G00-C2 ( (DLBT1100838EN*) ) Permanent (
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TABT1100381EN*
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Machine Cooling-Fan
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Countermeasure The power saving mode is changed from Sleep to Standby. Action in the field Update the firmware. Temporary (Special FW) : GDM-B5 (DLBT1002757EN*) Permanent (Mass-production (Mass production program) : G00 G00-C0 C0 (DLBT1003108EN*) (DLBT1003108EN )
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[Background] We modified the image processing method to provide less variability in image density control (caused by machine condition or environment etc.), resulting in better toner mileage. [Implementation Method] 1. Update the FW to Ver. Gxx-C2 or later of Special FW/Mass-production program. 2. Set Engine DIP SW as below (only for bizhub283/223)* 7: OFF 8: ON [Setting method] Enter "Security settings by [STOP -> 0 -> C] at Service Mode when setting Dip SW. * This must be done when setup a machine even though it originally has "Gxx-C2 " FW.
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Caution 1: Gradation Adjustment must be done after the FW is updated, otherwise, the toner yield does not improve. Caution 2: Using fresh paper / customer's typical paper is strongly recommended. If you used damp paper, the test pattern would not be correctly printed and toner yield i ld could ld not tb be i improved. d [Reference Information] You can adjust the center value of image density with the Dip SWs above above.
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TABT1100380EN*
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[Cause] Problem of the FW (LAN driver) The network card cannot receive multicast packets once the LAN cable is disconnected because the multicast table is cleared when disconnected and will not be re-created even when re-connected. As authentication protocols in IEEE802.1x (EAPOL/EAP) are sent via multicast addresses, if the network card doesnt doesn t response to multicast packets, the authentication will fail and the re-connection to the LAN will also fail. [Countermeasure] Modified the FW (LAN driver) to recreate the multicast table for reconnection. [Action in the field] Update the firmware firmware. Special FW GC7-C8 (DLBT1102447EN*)
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