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KMBT Confidential

bizhub 423 / 363 / 283/ 223


Trouble Shooting Guide
Ver. 2.0
TNBT1100051EN*

Janary 2012 Janary, OP Support Department 4 / Office Printing Support Division CS Headquarters / KMBT

KMBT Confidential

Contents
1. Image issue
1-1. Images get shrink when you hide sender information 1-2. Image noise on the edge (Ds Collar wear) *

5. FAX issue
5-1. C-B120 (when you put down telephone receiver) 5-2. R11 : FAX receiving error 5-3 T99 error occurs when using PC-FAX * 5-3. 5-4. Unable to delete a FAX job during transmission * 5-5. The line may remain busy when sending a fax *

2. Paper transportation issue


2-1. C0208/0206 : Tray lift-up error 2-2. Jam : 30-01 (PC-409) 23 F 2-3. Fusing i actuator t t is i broken b k 2-4. How to select the machine motion when controller JAM occurs * 2-5. Paper JAM occurs at the tray 2 * 2 6 Lever 2-6. L ( (paper f feed d section) ti ) i is b broken k * 2-7. Cassette breakage *

6 O 6. Operation ti / Display Di l issue i


6-1. Default setting of Original Type cannot be changed 6-2. 8-1/2*11 is displayed when setting A4R on the ADF 6-3. Email is always selected when you select FAX address 6-4. Remaining toner amount is not displayed correctly 6-5. Size detection failure of the bypass tray *

3. ADF issue
3-1. Original is not taken up 3-2. ADF operating noise 3-3. Hook of DF-open/close-lever is broken *

7. Noise / Smell issue


7-1. Noise from receiver when telephone is off-hook 7-2. Ozone Smell *

4. Finisher issue
4-1. Jam : 72-17 (FS-529)

8 Others 8.
8-1. C-D004/C-FA14 8-2. Implementation method of toner yield improvement * 8-3. Freeze (after recovering from sleep mode) * 8-4 Freeze (while copying) * 8-4. 8-5. NV-RAM connector breakage * 8-6. Unable to obtain CSRC data * 8-7. IEEE802.1x connection failure *

* newly added at ver.2

KMBT Confidential

1-1. Images get shrink when you hide sender information


TABT1100114EN*

[Symptom] Images get shrink when you hide sender information(FAX). [Cause] Problem P bl of f th the firmware fi for f FAX board b d FK FK-508. 508 Extra space(white lines) is add to the received data if you switch off add sender information (outside/inside) in administrator mode for one-time when you send a message. [Action in the field] Update the firm firmware. are Temporary (Special FW) : GDC-B5 (DLBT1002699EN*) Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)

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KMBT Confidential

1-2. Image noise on the edge (Ds Collar wear) [1/3]


[Symptom] The outer / inner surface of the Ds Collar g gets worn which causes black bands to appear on side of the image.
TABT1100376EN* KOM110685

In a worst case, this whole area b becomes bl black. k

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1-2. Image noise on the edge (Ds Collar wear) [2/3]


[Cause] 1 Some amount of the developer enter the sliding area between the Ds Collar 1. and the shaft of developing roller. -> The inner surface of the Ds Collar gets worn. 2 S 2. Some amount t of f the th developer d l get t stuck t k between b t the th Ds D C Collar ll and d th the housing of the developer. Due to this, the Collar will be fixed. -> Specific area of the collar will continue to contact the drum, causing the h outer surface f of f the h collar ll to wear. [Countermeasure] Improve p the abrasion resistance of the Ds Collar ( (Add a bearing g to its inner surface). [Action in the field] Replace the following part. (For the better replacablitiy in the field, a kit will be provided for the replacement instead of a single part.) P/N A1UDR90100 Ds Roll Kit (See the details on the following page.)
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TABT1100376EN* KOM110685

KMBT Confidential

1-2. Image noise on the edge (Ds Collar wear) [3/3]


<Kit contents> A1UD371700 Roll 4068372000 Collar A1UD371800 Compressing Coil Spring A1UD371600 Bushing

TABT1100376EN* KOM110685

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KMBT Confidential

2-1. C0208/0206 : Tray lift-up error [1/2]


[Symptom] C-0208/C-0206 sporadically occur and Tray 3/4 become unavailable. [Cause] 1. The wire harness is so short that the connection between the main body and the paper feed cabinet(PC-208) might be poor poor. 2. Problem of the firmware. When the machine gets back from sleep and the sub-PowerSW is turned on, Motor-ON M t ON signal i l may be b sent t out t from f the th ASIC of f the th cabinet. bi t A As a result, the motor may rotate for 34ms. If this problem repeats, the paper goes up too much and you receive C0208/0206. C0208/0206 This problem occurs especially with Tray4 which is not so frequently used (C-0208).
TABT1100092EN* TABT1100038EN* KOM101075E* Go to Next Page Return to the Contents
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2-1. C0208/0206 : Tray lift-up error [2/2]


[Action in the field] 1. Use the modified part. (The length of the wire harness is extended by 10mm ) 10mm.) Old P/N : A1UDN12C01 New P/N : A1UDN12C02 Applied to production T.B.A

TABT1100092EN* TABT1100038EN* KOM101075E*

2. Update the firmware. Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)

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2-2. Jam : 30-01 (PC-409)


[Symptom] J30-01 occurs when you print with PC-409.
TABT1100115EN*

[Cause] There is a difference between the updated value of paper position and the actual paper travel distance distance . Therefore, Therefore a paper fails to slow down at the required timing and gets too closer to the one in front. As a result, Jam occurs because the sensor prior to the registration roller cannot pick up OFF edge of the paper in front. [Countermeasure] The FW is changed to match the updated value of paper position and the actual paper travel distance distance. [Action in the field] Update p the firmware. Temporary (Special FW) : GE6-B5 (DLBT1003029EN*) Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)

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KMBT Confidential

2-3. Fusing actuator is broken [1/2]


[Symptom/Cause] After paper jam occurs in fusing section, section when pulling out the jammed paper by strong force or the feeding paper is relatively thick, there is a possibility that actuator would be broken. [Countermeasure] The actuator is increased in strength with five times than the current design. *Caution If replacing by one- piece actuator for MIF, there is a problem on the safety due to having concerns about Separation Claws spring probably dropping down. For the broken actuator in MIF, please replace it with Separating Guide Assy which is newly-made part (A1UDR72100) and includes the modified actuator. (Please refer to the next page.) ( p g ) Applied to production - please refer to KOM110071E*
TABT1000815EN* KOM110071E*

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2-3. Fusing actuator is broken [2/2]


[Replacement Procedure for Separating Guide Assy]
1. Dismount the fusing unit from main body 2. Remove the guide from fusing unit TABT1000815EN* KOM110071E*

3. Remove two screws

Guide

4 Remove the harnesses 4. form the wire saddle

5 Disconnect the connector of actuator, 5. actuator and remove Separation Claw Assy

Separation Guide Assy

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2-4. How to select the machine motion when controller JAM occurs [1/2]
[Outline] We will p provide y you with the countermeasure to p prevent fuser actuator breakage g occurring based on the following scenario. As long as the machine works within the specification, it stops immediately just after the paper size error occurs (when you try to print from the bypass tray). We call that "Controller Jam". In that situation, the paper would be caught between the fuser rolls so that you have to remove it it. However, if you pull the paper too strong, the fuser actuator might be broken. (TABT1000815EN*) [Action in the field] 1. Update the firmware to Special FW: GC3-C4(DLBT1101601EN*) 2 Set the software SW50 as below. 2. below SW50: 0x00 (default): The machine stops right after the error occurs. (original motion, controller JAM). SW 0 0x10 SW50: 0 10: Continue C i printing i i even when h the h paper size i error occurs.
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TNBT1100128EN*

KMBT Confidential

2-4. How to select the machine motion when controller JAM occurs [2/2]
TNBT1100128EN*

[Options] a) Stop right after the error occurs (default, (default original motion motion, controller JAM) JAM). b) Continue printing even when the paper size error occurs.
Caution *Caution In this case, the paper output will completely finish, however, you will see the massage Paper size / Incorrect Type on the operation panel because the paper size error is detected detected. To cancel the massage massage, load a paper of any type on the bypass tray. (Exception) The machine works as original motion in the following conditions even when you select Continue printing. Duplex printing The paper size is larger than the size detected by the machine. The print job includes Center Staple and fold, Half-fold, Tri-fold, or Z-fold (when finisher is attached).

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2-5. Paper JAM occurs at the tray 2


TABT1100383EN* [Symptom] Dog-ear on the leading edge / paper JAM may occur at the paper take-up section of f the tray 2. 2

[Cause] To avoid JAM, JAM the front edge of the guide (A1UD5626 (A1UD5626*) ) on the paper feed side is designed to be higher than that of the guide on the vertical transport side (A1UD5724*) , However, some are inversely placed due to the variation in production. Consequently, the paper may get caught. This problem occurs only at the tray 2. [Countermeasure] position of the front edge g of the p paper p g guide of Alter the p the tray 2 to be in correct position. Please refer to PMN for the part number.
Paper feed route

A1UD5724 JAM

A1UD5626

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2-6. Lever (paper feed section) is broken [1/2]


[Symptom] The lever (A1UD5611, paper feed section) can be hit by the paper cassette very hard when you open/close the paper cassette, and the lever is not strong enough (stress is concentrated at thin part of the lever), resulting in lever breakage. [Countermeasure] Reinforce the lever by design change. The details are shown in the next section. [Action in the field] Applied to production T.B.A
KonicaMinolta Model bizhub423 bizhub363 bizhub283 A1UD081000591(2011/04/23) and onward A1UE081002049(2011/04/06) and onward A1UF081004509(2011/04/06) and onward A1UF082000816(2011/04/08) and onward No pruduction after the design change is implemented. Production was terninated on 2011/03/05(A1UG081000209).

TABT1100218EN* KOM110787

bi h b223 bizhub223

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2-6. Lever (paper feed section) is broken [2/2]


TABT1100218EN* KOM110787

OLD: A1UD5611-00A

NEW: A1UD5611-01B

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2-7. Cassette breakage [1/5]


[Symptom] The right g rear side of a cassette breaks when it is slid into the machine/cabinet with great force. [Cause] The damaged part is considered safety rate into its design, however if the cassette is slid with greater than estimated force, it may result in breakage. In some cases, the pickup lever breaks. (TABT1100218EN*) [Countermeasure] 1. Reduce the force acting on the cassette and the pick-up lever. -> Approx. 30% force has been reduced by changing the contact angle of the pick-up lever. 2 Permanent only: Reinforce the cassette 2. (ref.) Pick-up lever reinforcement is has been applied to production. (TABT1100218EN*)
TABT1100394EN*

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2-7. Cassette breakage [2/5]


[Action in the field] Take the action No1 or 2.
TABT1100394EN*

1. Preventive measure for the breakage (for MIF) Affix the mounting part and the mylar (provided as after parts) to the rear side of the cassette. (See the p ( page g [ [4/5] ] and [ [5/5] ] for the procedure. p ) Mounting Part - P/N A1UDP003 Mylar - P/N A1UDP004

A1UDP003 (Mounting Part)


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A1UDP004 (Mylar)
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2-7. Cassette breakage [3/5]


2. Countermeasure after the breakage occurs Replace the cassette with design-changed one. <Contents of the design change> 2-1 Change the pick-up lever contacting angle by adding a rib.
TABT1100394EN*

2-2 Added fillet geometry and the rib to improve strength of the problem area.

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2-7. Cassette breakage [4/5]


[1. Preventive measure for breakage: Affixing method of the mounting part ]
TABT1100394EN*

Reinforcing Part A1UDP003

Double sided tape

Fit to the corner


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2-7. Cassette breakage [5/5]


[1. Preventive measure for breakage Mylar pasting method] Reference for p pasting g (Fit to the side of the resin block) Reference for pasting
TABT1100394EN*

Mylar A1UDP004

Paste the mylar to cover A1UDP003 (reinforcing part).

Note: Make sure to paste the mylar. Affixing the reinforcing part only is NOT sufficient. ffi i t
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3-1. Original is not taken-up [1/3]


[Symptom] Original is not taken-up taken up because the Paper Take-up Take up Roller of ADF keeps stay in the Lower position. We can not use ADF. It is easy to drop from the Stopper of front side in Paper Take Take-up up section section. [Countermeasure / Action in the field] The following 3 items are implemented to increase the overlap quantity of the stopper of front side in Paper Take-up section. 1. The shape of the Lever has been changed. 2. The ditch position of the Shaft (a) for installing the Stopper has been moved. 3. The ditch position of the Shaft (b) for installing the Retaining Ring (a) has been moved. moved The details are shown in the following pages. pp to p production - [ [DF-621] ] S/N : A143WY1057200 and onward Applied
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TABT1100006EN* KOM110021E*

KMBT Confidential

3-1. Original is not taken-up [2/3]


[Overlap Quantity]
TABT1100006EN* KOM110021E*

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3-1. Original is not taken-up [3/3]


[Details of the countermeasure]
TABT1100006EN* KOM110021E*

Change the shape of the lever


New-P/N : A143PP4R02

Move the ditch positions of the Shaft (a) and (b).


New P/N : A143PP5C02 shaft(a) New-P/N A143PP5403 shaft(b) Return to the Contents
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3-2. ADF operating noise [1/3]


[Symptom] ADF makes noise while it is operating operating. [Cause] Noise is g generated from ADF when [1] Pickup roller goes up/down The paper stopper hits the pick arm very hard when the pickup roller goes down. When the pickup roller goes up, it hits the top cover guide. When the pickup roller goes down, the separation guide vibrates due to its moving gap. When the pickup roller goes down, it vibrates due to its moving gap. [2] the slit glass is cleaned
TABT1100095EN*

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3-2. ADF operating noise [2/3]


[Action in the field] [1] Change the design The details are shown in the next page. Applied to [DF-621] [DF 621] S/N : T T.B.A. BA [2] Never let the slit glass be cleaned. Set the value of ADF Scan Glass Contamin. Set. to be Not Set. (Service Mode, System 2) *Caution If you take the action [2], you may see vertical stripes on scanned data/printed paper when the slit glass gets dirt.
TABT1100095EN*

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3-2. ADF operating noise [3/3]


TABT1100095EN*

Details of the design change


Replace Stoppers with the ones mounted with damper [Old] A143PP5U01 / A143PP5T01 1pc. each [New] A143PP5U02 + A143PP9G00(damper) A143PP5T02 + A143PP9G00(damper) 1assy each

Add a washer ring(0.5mm thick) in between Bushing and Torque Limiter New-P/N : A143PP9E00 1pcs.

Affix sponges to 2 positions on Top Cover Guide New-P/N : A143PP9F00 2pcs.

Affix sponges to 4 positions on the Separation Holder New-P/N : A143PP9D00 4pcs. Return to the Contents
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3-3. Hook of DF-open/close-lever is broken [1/4]


[Symptom] When you close the DF access access-cover cover while strongly pushing the handle of its open/close lever with your palm, the handle bends to the opposite side of the cover opening position and the front side hook might be wrongly latched. latched If you force the cover open, the rear hook will receive too much stress and then be broken. broken [Cause] Reinforce the handle of the lever lever. (The details are shown in [3/4] [3/4].) ) [Action in the field] *Take either one of the following actions. 1 Temporary: Add reinforcing part (P/N: A143P18100) to the handle 1. 2. Permanent: Design Change of the handle (P/N: A143PP5R03)
TABT1100220EN* KOM110961

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3-3. Hook of DF--open/close-lever is broken [2/4]


[Process of the hook broken]
Close th Cl the cover while hil strongly pushing the handle of its open/close lever with your palm.
TABT1100220EN* KOM110961

Open it with force will break the rear hook.

The front hook isnt latched correctly. (The cover is locked.)

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3-3. Hook of DF--open/close-lever is broken [3/4]


TABT1100220EN* KOM110961

1. Temporary: Add reinforcing part (P/N: A143P18100) to the handle

2. Permanent: Design Change of the handle (P/N: A143PP5R03)

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3-3. Hook of DF--open/close-lever is broken [4/4]


[Applied to production] Permanent Countermeasure [DF-621] S/N: A143WY1153251 and onward
Model (M i B (Main Body) d ) A1UD001 A1UD011 A1UD021 A1UD041 A1UD071 A1UD081 A1UD121 A1UD171 A1UDT81 A1UD012 A1UD0M1 A1UE001 A1UE011 A1UE012 A1UE021 A1UE501 S/N / A1UD001002301 and onward A1UD011009112 and onward A1UD021005669 and onward A1UD041002909 and d onward d A1UD071000150 and onward A1UD081000921 and onward A1UD121000471 and onward A1UD171000026 and d onward d A1UDT81000231 and onward (A1UD012000722) (A1UD0M1000002) A1UE001003683 and d onward d A1UE011012441 and onward A1UE012003072 and onward A1UE021010108 and onward A1UE501000201 and d onward d

TABT1100220EN* KOM110961

Production D t Date 2011/9/17 2011/8/17 2011/8/15 2011/9/2 2011/8/15 2011/7/22 2011/7/18 2011/8/11 2011/7/25 TBA TBA 2011/7/27 2011/7/26 2011/10/10 2011/8/9 2011/7/27

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4-1. Jam : 72-17 (FS-529) [1/2]


[Symptom] DLBT1001299EN* TABT1000813EN* JAM(J72-17) occurs frequently in FS-529. [Cause] A) FW problem of FS-529 (incorrect setting of the Duty ratio of transportationmotor.) This problem occurs mostly on larger than B4 size. B) JAM processing lever doesn't lock enough. [Countermeasure]
A) Correction for incorrect setting of current value of transportation motor motor. Countermeasure FW Ver.: A0U70Y0-0071-G01-04 B) Fill the gap between D cut part of shaft and lock lever by modifying the shape of D cut part.

Applied A li d t to production d ti - [FS-529] [FS 529] S/N : AOU7WY2015605 and d onward d

D cut p part
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4-1. Jam : 72-17 (FS-529) [2/2]


DLBT1001299EN* [Action in the field] TABT1000813EN* Update the firmware to Ver. A0U70Y0-0071-G01-04 or later. If JAM occurs frequently even after updating the firmware, firmware check the following. following

1) Attach a Mylar with the lower guide of paper entrance. (Perform this action on FS-529 which hi h M Model d lN No. i is only l A0U7 A0U7-WY1.) WY1 )

2) Check the screw securing conveyance roller unit and the positioning dowel.

Check the damage of the positioning part. (Plastic part) New-P/N A0U7 PPCR 00 Check the loose of the screw.

3)Fill the gap between D cut part of the shaft and lock lever. (If 2) is no problem, perform this action.) Dimension of Mylar Length -> > 10mm Width -> 3mm Thickness -> 0.1mm Attach Mylar on the face of D cut part by double-faced double faced tape tape. Fill the gap between the shaft and lock lever.
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5-1. C-B120 (when you put down telephone receiver)


TABT1100111EN*

[Symptom] Y h You hear a b busy signal i l when h you pick i k up th the receiver i of f th the ringing i i t telephone l h (externally connected). After that C-B120 occurs when the receiver is put down. [Cause] Problem of the FAX firmware. An unnecessary error processing is done in FK-508FW when you receive msgs those should be discarded discarded. [Countermeasure] Modify the FW (Add a process of discarding msg msgs s those should be discarded discarded.) ) [Action in the field] Update p the firmware. Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)

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5-2. FAX receiving error : R11


TABT1100113EN*

[Symptom] When receiving a G3-FAX G3 FAX from a specific FAX machine (such as CanoniRC3380F) CanoniRC3380F), R11 error may occur. [Cause] This issue is caused by modem incompatibility. There is a problem with the modem when the system goes into Receive PhaseD, and Silicon DAA (which controls connection) is directly-connected directly connected to the modem in FK-508. As a result, unintended disconnection occurs. [Action in the field] Update the firmware. Permanent (Mass-production program) : G00-C2 (DLBT1100838EN*)

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5-3. T99 error occurs when using PC-FAX


[Symptom] T99 error occasionally y occurs when using g PC-FAX
TABT1100379EN*

[Cause] Problem of the FAX driver. The line for transmitting the destination number is missing in PJL commands. [Countermeasure] [C t ] Fixed the bug of the FAX driver. Ver.1.2.0.0 (old ver. 1.1.0.0 Core2.04.28-1.29 (old ver. 2.04.28-1.21 [Action in the field] MR version will be released at a later date.

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5-4. Unable to delete a FAX job during transmission


[Symptom] FAX j job cannot be deleted even after selecting g Delete on the confirmation screen of Are you sure you want to delete this job?. Deleting the job becomes possible after the main switch OFF / ON. [Cause] C Problem of the FAX FW Job completion process stops when redial notification and job cancel are requested t d at t the th same time, ti which hi h i is a very rare ti timing. i [Countermeasure ] Modified the FAX FW to complete the job delete properly. [Action in the field] U d t th Update the fi firmware Temporary (Special FW) : GC7-C8 (DLBT1102447EN*)
TABT1100382EN*

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5-5. The line may remain busy when sending a FAX


TABT1100359 EN* [Symptom] When sending a fax, the line may remain busy for several tens of minutes or hours. [Cause] At the time of JBIG transmission, there is very rare process timing of adding rubbish data at the codec processing part (depends on the volume of original documents). documents) If the rubbish data is limited, the receiver machine ends up with a decode error and the data with rubbish cannot be completed. Consequently, it wont transmit MCF and the sender machine will have T28 error error. If rubbish data volume is not limited, communication may not be completed due to continuous rubbish data output by PPS-NULL [Countermeasure] FW has been modified in order not to add rubbish data regardless of its volume.

[Action [A ti i in th the fi field] ld] Update the firmware. Temporary (Special FW) : GC5-C8 (FAX Ver. G00-04) or later Permanent (Mass-production program) : To be applied to the next MR version.
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6-1. Default setting of Original Type cannot be changed


TABT1100093EN*

[Symptom] The default setting of Original Original Type Type cannot be changed even when you select a setting and set it as Current Setting. [Cause] Problem of the firmware. A common process is used to set Factory default and Current Setting of the Original Original Type, Type , and Text Text is always set in that process. [Action in the field] p the firmware. Update Temporary (Special FW) : G00-26 (DLBT1001550EN*) Permanent (Mass-production program) : G00-B5 (DLBT1002252EN*)

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6-2. 8-1/2*11 is displayed when setting A4R on DF


TABT1100107EN*

[Symptom/Cause] If an A4R original g document is curled and the trailing g edge g is up, p the p paper p length g sensor/2(PS7) is not ON. So, the machine recognizes that it is 8-1/2*11. If you choose A4 size for printing under that condition, the machine shrinks the image g to 97.3% ( (from 8-1/2*11 to A4). ) As a result, , the trailing g edge g of the original document is missing in the printed paper. [Action in the field] Update the firmware. Temporary (Special FW) : GC1-C2 (DLBT1100939EN*) *You You need to set the following software SW to enable this countermeasure. Software Switch No. : 13 HEX Assignment 00 : This countermeasure is not applied. (default) HEX A Assignment i t 80 : Thi This countermeasure t is i active. ti **Caution : When this active, 8-1/2*11 paper cannot be recognized by DF.

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6-3. Email is always selected when you select FAX address


TABT1100109EN*

[Cause] Problem of the firmware of the controller. You have to set a default document name when you select an abbreviated address other than FAX. However, a default document name is set even when only FAX is available. As a result, this problem occurs because the system is designed to always select E-mail setting when a document name is set. [Action in the field] Update the firmware. Permanent (Mass-production program) : G00-B5 (DLBT1002252EN*)

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6-4. Remaining toner amount is not displayed correctly


TABT1100110EN* [Symptom] Remaining toner amount displayed on PSWC etc. is different between at sleep and after printing. printing

[Cause] The information of remaining toner amount is obtained from the backup memory when the Power is ON / the machine gets back from sleep, but the information of toner consumption rate is updated at the start of printing. Therefore, the consumption rate is 0% (toner full) right after the machine boots up. [Countermeasure] The process is changed g to calculate the consumption rate right g after the machine boots up and convey it to the MFP controller. [Action in the field] Update the firmware. Temporary (Special FW) : GE6-B5 (DLBT1003029EN*) (Mass-production p p program) g ) : G00-C2 ( (DLBT1100838EN*) ) Permanent (
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KMBT Confidential

6-5. Size detection failure of the bypass tray


[Symptom] After placing 114 mm envelope(s) on the bypass tray then input the size from the control panel, the size shown on the screen will alternately be A6SEF and B6SEF then reinputting the custom size becomes impossible. [Cause ] Problem of the engine FW. Due to the detection reference voltage swing when placing CD 114mm width envelope(s) l ( ) on th the t tray, th the reference f voltage lt goes above/below b /b l the th threshold th h ld value of A6SEF and B6SEF, which is 115mm, thus the size will be updated accordingly. For this reason, the input custom size will be cleared. [Countermeasure] Modified the detection algorithm. [Action in the field] Update the firmware. Temporary (Special FW) : GC3-C8 or later (DLBT1102098EN*)
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TABT1100381EN*

KMBT Confidential

7-1. Noise from receiver when telephone is off-hook


[Symptom] You hear noise from the receiver (the telephone is off-hook) off hook) when you listen to a voice response such as weather forecast service. [Cause] The cutoff frequency of 3.9kHz makes it difficult to listen to programs. [Countermeasure] Change the cutoff frequency of the low-pass filter circuit on the FAX board from 3.9kHz to 3kHz.(Change the FK-508 board) [Action in the field] Change the FK-508 board. P/N : [Old] A22MH01W08 [New] A22MH01W1B Applied to production - [FK-508] S/N : A22MT81000212 and onward
TABT1100094EN*

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KMBT Confidential

7-2. Ozone Smell [1/3]


[Symptom] KOM110895E* Some customers may perceive ozone smell. However, H th the ozone concentration t ti outside t id the th machine hi i is within ithi th the product d t specifications. [Action in the field] Add ozone filter just below the machine cooling-fan motor. P/N : A1UDP00100 (after part) *Thi countermeasure *This t should h ld b be provided id d t to th the customers t sensitive iti t to smell. Ozone filter A1UDP001
TABT1100261EN*

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KMBT Confidential

7-2. Ozone Smell [2/3]


[Ozone Filter]
TABT1100261EN* KOM110895E*

Machine Cooling-Fan

Ozone Filter P/N: A1UDP00100 (after part)

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KMBT Confidential

7-2. Ozone Smell [3/3]


[Method of Ozon Filter Installation]
TABT1100261EN* KOM110895E*

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KMBT Confidential

8-1. Error code : C-D004/C-FA14


TABT1100108EN* Cause Problem of the hardware. Power saving mode for HDD itself has 2 modes, which are Sleep and Standby, the cause of the problem is related to this power saving function. Before this modification, modification Sleep mode was ON for HDD HDD. And the problem occurred because HDD became Busy when recovering from Sleep mode.

Countermeasure The power saving mode is changed from Sleep to Standby. Action in the field Update the firmware. Temporary (Special FW) : GDM-B5 (DLBT1002757EN*) Permanent (Mass-production (Mass production program) : G00 G00-C0 C0 (DLBT1003108EN*) (DLBT1003108EN )

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KMBT Confidential

8-2. Implementation method of toner yield improvement [1/2]


TNBT1100055EN*

[Background] We modified the image processing method to provide less variability in image density control (caused by machine condition or environment etc.), resulting in better toner mileage. [Implementation Method] 1. Update the FW to Ver. Gxx-C2 or later of Special FW/Mass-production program. 2. Set Engine DIP SW as below (only for bizhub283/223)* 7: OFF 8: ON [Setting method] Enter "Security settings by [STOP -> 0 -> C] at Service Mode when setting Dip SW. * This must be done when setup a machine even though it originally has "Gxx-C2 " FW.

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KMBT Confidential

8-2. Implementation method of toner yield improvement [2/2]


3. Perform Gradation Adjust Service Mode -->Image I process adjustment dj t t -->Gradation Adjust Max Density Adjustment (1 time) Gradation Adjustment (3 times)
TNBT1100055EN*

Caution 1: Gradation Adjustment must be done after the FW is updated, otherwise, the toner yield does not improve. Caution 2: Using fresh paper / customer's typical paper is strongly recommended. If you used damp paper, the test pattern would not be correctly printed and toner yield i ld could ld not tb be i improved. d [Reference Information] You can adjust the center value of image density with the Dip SWs above above.
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KMBT Confidential

8-3. Freeze (after recovering from sleep mode)


[Symptom] Print job (print / FAX) wont won t be printed when sleep mode and the operation panel freezes at the KM logo / blank screen (can be recovered by power OFF / ON). [Cause] Problem of the firmware. Loop process is performed when a trap is requested and it normally finishes after15 times but was finished after 16 times, , the value was written beyond y the allocated sequence region caused stack smash, resulting in the panel freeze. [Countermeasure] Modified loop process. [Action in the field] U d t th Update the FW FW. Temporary (Special FW) : GC4-C2 (DLBT1101323EN*) Permanent (Mass-production program) : G00-C8 (DLBT1101670EN*)
TABT1100377EN*

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KMBT Confidential

8-4. Freeze (while copying)


[Symptom ] The operation p p panel locks up p after loading gp paper p for p paper p empty p y detection (can be recovered by power OFF / ON). [Cause] Problem of the firmware There was a problem in the timing of erasing transfer parameter, which is management information, so the information couldnt be received. [Countermeasure] Change the timing of erasing the transfer parameter. [Action in the field] Update the FW. Permanent (Mass (Mass-production production program): G00-C8 G00 C8 (DLBT1101670EN*)
TABT1100378EN*

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KMBT Confidential

8-5. NV-RAM connector breakage


TABT1100372EN* [Symptom] When attempting to start the MFP the following symptoms occurs and start-up fails. Freezes at the KM logo / the hour glass After the hour glass, displays C-C211 / C-D390 [Cause] NV-RAM connection failure (The connector part of the MFP board gets damaged when installing / removing the NV-RAM. See the photo below.) [ [Countermeasure] ] Reinforcing the connector part of the MFP board. (P/N is not changed.) Note: In addition to the above countermeasure, please install / remove the NV NV-RAM RAM GENTLY to minimize applying stress to the connector connector. [Action in the field] Replace the MFP board Permanent: Applied the reinforced connector part from the following S/N. S/N: A1UDH021N1044911 or later S/N: A1UDH020N3032196 or later Return to the Contents
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KMBT Confidential

8-6. Unable to obtain CSRC data


[Symptom] MFP doesnt receive a data acquisition q request q file while CSRC server requesting it and consequently the communication may not be established (HB: Heart Beat file wont be sent). [Cause] [C ] Although resending function is not applied to the HB-transmission, the HBtransmission wont be sent when the number of resending reaches its maximum i value. l [Countermeasure ] Modified the main body FW FW. Modified to send the HB-transmission even after the number of resending reaches its maximum value [Action in the field] Update the firmware. p y( (Special p FW) ) : GC6-C8 ( (DLBT1102354EN*) ) Temporary
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TABT1100380EN*

KMBT Confidential

8-7. IEEE802.1x connection failure


[ Symptom] Under IEEE802.1x environment, if you disconnect the network cable from the network hub and then reconnect it 10 sec sec. later later, the network connection wont won t be re-established (authentication fails).
TABT1100373EN*

[Cause] Problem of the FW (LAN driver) The network card cannot receive multicast packets once the LAN cable is disconnected because the multicast table is cleared when disconnected and will not be re-created even when re-connected. As authentication protocols in IEEE802.1x (EAPOL/EAP) are sent via multicast addresses, if the network card doesnt doesn t response to multicast packets, the authentication will fail and the re-connection to the LAN will also fail. [Countermeasure] Modified the FW (LAN driver) to recreate the multicast table for reconnection. [Action in the field] Update the firmware firmware. Special FW GC7-C8 (DLBT1102447EN*)
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Th k you for Thank f your kind ki d cooperation. ti

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