Professional Documents
Culture Documents
The emotion
Direction of thought
His relations with others
What others really think about him
Body language transmits information about
your self. What you say non verbally is often
more influential than what you say verbally
because it bypassed the conscious mind
of the listener and speaks direct to his
subconscious mind and people trust non-
verbal message more than verbal message
Positives
Confidence
Friendly
Appearance Honesty
Voice Enthusiasm
Posture Rapport/
Gestures listener
Facial-
expressions
Smell
Health Negatives
Aggressive
Pompous
Passive
Professionalism
& integrity
Deceive
Nervousness
Unsure
Rapport
Suggested statements
Mirror statement
Para language
Rephrase what he
has said
• umm ..
• Ahh…
Comparative questions
What is different now?
Be prepared
Plenty of eye contact on first meeting and at
Regular periods during any discussions; also
Eye-brow flash
Watch your posture
Control your gestures - handshakes
Make an entrance - walk tall
Control your self- touch
Don’t fidget
Pleasant facial expressions
Listen to develop trust
Mirroring his/her postures and gestures
We have 10 to 20 seconds to make a
favorable first impression the first time
we meet. After that we have roughly 4
minutes to confirm and establish a
positive relationship with that person
Nervous comfort
Folded arms Covering mouth when
Blinking a lot talking
Fiddling with rings, Scratching a lot
chains, watches Clearing throat too much
Pushing glasses up Straightening tie hands
the nose in pockets
Jingling money in Wringing hands
pocket
Smiles too much
Twiddling bits of hair
Biting nails
Tapping foot
Expressing negative feelings and
attitudes with body positions
Touching/rubbing nose
Chin stroking
THE SIX BASIC OF
COMMUNICATION
1. Everything we do is communication
18
3. The way we begin our message often
determines the outcome of the communication
19
4. The way the message is delivered always
affects the way the message is received
20
5. The real communication is the massage
received, not the massage intended