Improving the Employee Retention in LCC Pakistan (Pvt) Ltd

Questionnaire for EX-Employee

Dear Sir: We are students of Bahria University Islamabad, conducting a survey to complete our final project of MBA. In todays competitive environment , HR management is facing many difficulties to retain highly skilled employees to cope up with market forces. This survey will help us to identify many issues faced by individuals, which affect their decision to stay with an employer. Your sincere participation will contribute to our academic project and mainly it will help us to assist LCC Pakistan (Pvt) Ltd in the development of an effective retention plan for future workforce. LCC Pakistan (Pvt) Ltd has agreed to participate in this study. We appreciate your cooperation in completing the attached questionnaire, which would take 15-20 min approximately. This questionnaire does require your position in the organization and the information will be kept confidential. The data will be reported in an aggregate form. Thank you for your participation in this study. In case, you have any query regarding this project, please feel free to contact Hammad Shafiq (03468589053), our supervisor Mr. Nasir Mahmood (Assistant Professor Management sciences department Bahria University).

Designation: Age: 25 Qualification: Graduation Length of service at LCC: 1 year Total experience: 2.3 year Were you forced to resign from LCC? 1) Yes 2) No What were the reasons of leaving the LCC job? 1) Excessive work load 2) New career opportunity 3) Personal reasons 4) Environment 5) Salary 6) Violation of Company policy 7) Further studies 8) Lay Off 9) Contract Expiry 10) Relocation 11) Project Completed 12) Lack of management support 13) Perks & Benefits 14) Job Security 15) Others Excessive work load plus low salary and Relocation Can you describe your levels of job satisfaction at LCC? 1) Excellent 2) Above Average 3) Average

4) Fair

5) Poor

Did you communicate the reasons of leaving, with your immediate Supervisor or Management in LCC? 1) Yes 2) No How was their response? 1) Positive

2) Negative

3) Neutral

As compare to the same job/rank in other companies, benefits offered in LCC were same? 1) Yes 2) No

 Are you satisfied with your current job? 1) Very Satisfied 2) Satisfied 3) Neither Satisfied Nor dissatisfied 4) Dissatisfied 5) Very Dissatisfied To what extent your current job has resolved your problems? 1) To a greater extent 2) To somewhat extent

3) To no extent

How was your relationship, with your immediate manager in LCC? 1) Very good 2) Good 3) Average 4) Bad 5) Very bad Does the recognition at work, have any impact on the motivation levels and performances? 1) To a greater extent 2) To somewhat extent 3) To no extent

What are the main motivational sources of performance, in the organization? 1) Recognition of work 2) Career/Growth opportunities 3) Reward & Compensation 4) Environment 5) Job Security 6) Supervisor support 7) All above Do you feel that the LCC provided opportunity for your growth and development? 1) Yes 2) No Have you been shifted, from one Project to another within LCC? 1) Yes 2) No Did you find that shift, a Positive action for your career growth? 1) Yes 2) No

 Was your base-station changed, within LCC? 1) Yes 2) No Did you find that base-station change, a Positive action for your career growth? 1) Yes 2) No Was there any LCC policies or procedures (or any other obstacles), that made your job more difficult? 1) Yes 2) No If yes, then what it was?

Hiring in one base station and forced to work in other base station, pending outstanding no overtime for weekend. What are the main factors of employee commitment with organization, if any please mention? It is mention in the contract letter when you are signing. So employee should do his best effort to carry out his duties with dedication and loyalty. But one thing I want to mention for every private sector organisation that human should consider human being not machines. What difference you have found between the two organizations, in terms of retaining employees please mention Defined Working Hours, learning, Salary, and Job security. What special things (performance), you have done during your career at LCC? I have always completed my Tasks in time with full dedication. Never hamper the trust of my team in front of customer doing any wrong performance. What improvements, you think LCC employee retention policy required? First and the foremost is the working hours. There is no timing in LCC as far as I remember. There should be proper weekend off or an alternate day. If not possible then there should be incentives like overtime etc. What are the reasons you think, you should be retained in LCC?

Would you recommend the company to a friend, as a good organization to work for? 1) Most definitely 2) With reservations 3) No