PUSAT PENGEMBANGAN BAHAN AJAR-UMB Adiyas, SE.

, MM PERILAKU ORGANISASI 1

PERILAKU KEORGANISASIAN


MODUL 7

KOMUNIKASI DALAM ORGANISASI


OLEH
ADIYAS, SE, MM






PROGRAM KELAS KARYAWAN
FAKULTAS EKONOMI - JURUSAN MANAJEMEN
UNIVERSITAS MERCU BUANA JAKARTA
20


PUSAT PENGEMBANGAN BAHAN AJAR-UMB Adiyas, SE., MM PERILAKU ORGANISASI 2

MODUL 7
KOMUNIKASI DALAM ORGANISASI

COMMUNICATION
IS The transference and understanding of meaning.
Function of communications:
Control
Motivation
Emotional expression
Information.

Communication is a world like organization

INTERPERSONAL COMMUNICATION,
Is the process sending and receiving symbols with attached meanings
from one person to another.
The interpersonal Communication process

Table 1 : The Communication Process and Possible Sources of Noise



Sends message receives



feedback









Source:
Intended
meaning.
(as Encodes)
NOISE :
Physical Distraction
Semantic Problem
Cultural Differences
Absences of Feedback
Status Effects
Receiver:
Perceived
Meaning
(as Decodes)

PUSAT PENGEMBANGAN BAHAN AJAR-UMB Adiyas, SE., MM PERILAKU ORGANISASI 3

The Intended Communication :
Information sources. Is a person or group of person with a reason to
communicate with someone else, the receiver.
Encoding is the process of translating an idea or thought into meaningful
symbols.
Channels are the media trough which the message may be delivered.

The Received communication
Receivers are the individuals or group of individuals that hear the message.
Decoding is the interpretation of the symbols sent from the sender to the
receiver.
Feedback is the process of telling someone else how one feels about
something the person did or said or about the situation in general.
Noise is anything that interferes with the effectiveness of the communication
attempt.

Nonverbal Communication
Is communication that takes place through facial expressions, body, eye
contact, and other physical gestures

EFFECTIVE AND EFFICIENT COMMUNICATION
Effective communication
Is communication in which the intended meaning of the source and the
perceived meaning of the receiver are one and the same.
Efficient Communication
is communication at minimum cost in terms of resources expended.

ORGANIZATIONAL COMMUNICATION,
Is process by which entities exchange information and establish a common
understanding.


The Functions of Organizational Communication :
Achieving coordinated action
Developing information
Expressing feelings and emotions.


PUSAT PENGEMBANGAN BAHAN AJAR-UMB Adiyas, SE., MM PERILAKU ORGANISASI 4


EMPTY WORDS THAT CREATE DISTORTIONS
Many young people today use a vocabulary of filler words that contribute to
imprecise language. The following words and phrases distort communication
because theyre confusing and ambiguous to listeners:
Like you know
See
So
OK
Like oh my God
I mean
Basically
And all that
And everything like that
And whatever
n stuff
The following dialogue captures the problem:
Like you know, I was so out of it. I was all, like Duhh! I mean, like oh my God.
OK, so I said basically whats happening? OK, so I told him Id be there and
everything like that, you know? And hes all like not absolutely certain n stuff.
It was totally an experiences.




SMALL GROUP NETWORKS AND EFFECTIVENESS CRITERIA
Criteria
Networks
Chain Wheel All-channel
Speed Moderat Fast Fast
Accuracy High High Moderat
Emergence of
leader
Moderat High None
Member
satisfaction
Moderat Low High


PUSAT PENGEMBANGAN BAHAN AJAR-UMB Adiyas, SE., MM PERILAKU ORGANISASI 5

Suggestions for Reducing the Negative Consequences of Rumors
1) Announce timetables for making important decisions.
2) Explain decisions and behaviors that may appear inconsistent or
secretive.
3) Emphasize the downside, as well as the upside, of current decisions
and future plans.
4) Openly discuss worst case possibilitiesit is almost never as anxiety
provoking as the unspoken fantasy.


CURRENT ISSUES IN COMMUNICATION
1) Communications barriers between women and men
Men Women
Talk to emphasize status Use communication to create
connection
Give confirmation and support
Hear a problem and offering
solutions
Telling a problem to promote
closeness, support and
connections
Direct communication Indirect communication
Apologize as a weakness Apologize all the time (to express
regret)

2) Politically correct communication
Example: terms mean death replaced with negative patient care
outcome.
3) Cross cultural communication

Factors Based Guidance to Managers in Helping Decide How Best to
Communicate with Employees
The CEO must be committed to the importance of communication
Managers match actions and words
Commitment to way communication
Emphasis on face to face communication
Shared responsibility for employee communications
Dealing with bad news