Computer Hardware Servicing NC II

TRAINING REGULATIONS
COMPUTER HARDWARE SERVICING NC II

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SECTOR
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
East Service Road, So t! S "er!i#!$a%, Ta# i# Cit%, Metro Ma&i'a
TA(LE OF CONTENTS ICT SECTOR COM)UTER HARD*ARE SER+ICING NC II

Page No.
Sectio& ,- COM)UTER HARD*ARE SER+ICING NC II .UALIFICATION Sectio& /- COM)ETENCY STANDARDS Basic Competencies Common Competencies Core Competencies 2 15 16 - 35 36 - 53 31 0 42 54 - 59 6" 61 61 - 62 63 63 63 / 0 1,
Sectio& 2- TRAINING STANDARDS 3.1 3.2 3.3 3.4 3.5 3.6 3.. Curriculum Design Training Deli er! Trainee #ntr! $e%uirements &ist o' Tools( #%uipment an) *aterials Training +acilities Trainer,s -uali'ications /nstitutional 0ssessment
Sectio& 1- NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS COM)ETENCY MA) GLOSSARY OF TERMS AC7NO*LEDGEMENTS
41
43 44 5 46
TRAINING REGULATIONS FOR COM)UTER HARD*ARE SER+ICING NC II Sectio& , COM)UTER HARD*ARE SER+ICING NC II .UALIFICATIONS
T1e COM)UTER HARD*ARE SER+ICING NC II -uali'ication consists o' competencies t1at must possess to ena2le to )iagnose an) trou2les1oot pro2lems in personal computer s!stems( so't3are( replace parts an) get t1e s!stem 2ac4 to normal operation. T1is -uali'ication is pac4age) 'rom t1e competenc! map o' t1e /n'ormation an) Communication Tec1nolog! 5/CT6 /n)ustr! as s1o3n in 0nne7 0. T1e units o' competenc! comprising t1is %uali'ication inclu)es t1e 'ollo3ing8 Code 5""3111"5 5""3111"6 5""3111". 5""3111": (ASIC COM)ETENCIES Participate in 3or4place communication 9or4 in a team en ironment Practice career pro'essionalism Practice occupational 1ealt1 an) sa'et! proce)ures
CODE /CT3152"2 /CT3112"1 #&C3112"1 #&C3112"2 #&C.242"1 #&C.242"2 CODE #&C.2431: #&C.24319 #&C.2432" #&C.24321
COMMON COM)ETENCIES 0ppl! %ualit! stan)ar)s Per'orm computer operations Per'orm mensuration an) calculation Prepare an) interpret tec1nical )ra3ing ;se 1an) tools Terminate an) connect electrical 3iring an) electronic circuits CORE COM)ETENCIES /nstall computer s!stems an) net3or4s Diagnose an) trou2les1oot computer s!stems Con'igure computer s!stems an) net3or4s *aintain computer s!stems an) net3or4s
0 person 31o 1as ac1ie e) t1is -uali'ication is competent to 2e8
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SECTION /
COM)ETENCY STANDARDS
T1is section gi es t1e )etails o' t1e contents o' t1e core units o' competenc! re%uire) 'or COM)UTER HARD*ARE SER+ICING NC II(ASIC COM)ETENCIES UNIT OF COM)ETENCY 9 UNIT CODE UNIT DESCRI)TOR 9 )ARTICI)ATE IN *OR7)LACE COMMUNICATION 3::2,,,:3
ELEMENT 1. =2tain an) con e! 3or4place in'ormation
9 T1is unit co ers t1e 4no3le)ge( s4ills an) attitu)es re%uire) to gat1er( interpret an) con e! in'ormation in response to 3or4place re%uirements. )ERFORMANCE CRITERIA
Italicized terms are ela2orate) in t1e $ange o' @aria2les
2. Participate in 3or4place meetings an) )iscussions
3. Complete rele ant 3or4 relate) )ocuments
1.1 ?peci'ic an) rele ant in'ormation is accesse) 'rom appropriate sources 1.2 #''ecti e %uestioning( acti e listening an) spea4ing s4ills are use) to gat1er an) con e! in'ormation 1.3 0ppropriate medium is use) to trans'er in'ormation an) i)eas 1.4 0ppropriate non- er2al communication is use) 1.5 0ppropriate lines o' communication 3it1 super isors an) colleagues are i)enti'ie) an) 'ollo3e) 1.6 De'ine) 3or4place proce)ures 'or t1e location an) storage o' in'ormation are use) 1.. Personal interaction is carrie) out clearl! an) concisel! 2.1 Team meetings are atten)e) on time 2.2 =3n opinions are clearl! e7presse) an) t1ose o' ot1ers are listene) to 3it1out interruption 2.3 *eeting inputs are consistent 3it1 t1e meeting purpose an) esta2lis1e) protocols 2.4 Workplace interactions are con)ucte) in a courteous manner 2.5 -uestions a2out simple routine 3or4place proce)ures an) maters concerning 3or4ing con)itions o' emplo!ment are as4e) an) respon)e) to 2.6 *eetings outcomes are interprete) an) implemente) 3.1 $ange o' forms relating to con)itions o' emplo!ment are complete) accuratel! an) legi2l! 3.2 9or4place )ata is recor)e) on stan)ar) 3or4place 'orms an) )ocuments 3.3 Basic mat1ematical processes are use) 'or routine calculations 3.4 #rrors in recor)ing in'ormation on 'ormsB )ocuments are i)enti'ie) an) properl! acte) upon 3.5 $eporting re%uirements to super isor are complete) accor)ing to organiCational gui)elines
RANGE OF +ARIA(LES +ARIA(LE 1. 0ppropriate sources 1.1. 1.2. 1.3. 1.4. 1.5. 2. *e)ium 2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 3. ?torage 4. +orms 5. 9or4place interactions 3.1. 3.2. 4.1. 5.1. 5.2. 5.3. 5.4. Team mem2ers ?uppliers Tra)e personnel &ocal go ernment /n)ustr! 2o)ies *emoran)um Circular Notice /n'ormation )iscussion +ollo3-up or er2al instructions +ace to 'ace communication *anual 'iling s!stem Computer-2ase) 'iling s!stem Personnel 'orms( telep1one message 'orms( sa'et! reports +ace to 'ace Telep1one #lectronic an) t3o 3a! ra)io 9ritten inclu)ing electronic( memos( instruction an) 'orms( non- er2al inclu)ing gestures( signals( signs an) )iagrams =2ser ing meeting Compliance 3it1 meeting )ecisions =2e!ing meeting instructions RANGE
6. Protocols
6.1. 6.2. 6.3.
E+IDENCE GUIDE 1. Critical 0spects o' Competenc! 0ssessment re%uires e i)ence t1at t1e can)i)ate8 1.1. Prepare) 3ritten communication 'ollo3ing stan)ar) 'ormat o' t1e organiCation 1.2. 0ccesse) in'ormation using communication e%uipment 1.3. *a)e use o' rele ant terms as an ai) to trans'er in'ormation e''ecti el! 1.4. Con e!e) in'ormation e''ecti el! a)opting t1e 'ormal or in'ormal communication 2.1. #''ecti e communication 2.2. Di''erent mo)es o' communication 2.3. 9ritten communication 2.4. =rganiCational policies 2.5. Communication proce)ures an) s!stems 2.6. Tec1nolog! rele ant to t1e enterprise an) t1e in)i i)ualEs 3or4 responsi2ilities 3.1. +ollo3 simple spo4en language 3.2. Per'orm routine 3or4place )uties 'ollo3ing simple 3ritten notices 3.3. Participate in 3or4place meetings an) )iscussions 3.4. Complete 3or4 relate) )ocuments 3.5. #stimate( calculate an) recor) routine 3or4place measures 3.6. Basic mat1ematical processes o' a))ition( su2traction( )i ision an) multiplication 3... 02ilit! to relate to people o' social range in t1e 3or4place 3.:. Aat1er an) pro i)e in'ormation in response to 3or4place $e%uirements 4. $esource /mplications 4.1. +a7 mac1ine 4.2. Telep1one 4.3. 9riting materials 4.4. /nternet 5. *et1o)s o' 0ssessment 6. Conte7t o' 0ssessment 5.1. Direct =2ser ation 5.2. =ral inter ie3 an) 3ritten test 6.1. Competenc! ma! 2e assesse) in)i i)uall! in t1e actual 3or4place or t1roug1 accre)ite) institution
2. ;n)erpinning Dno3le)ge an) 0ttitu)es
3. ;n)erpinning ?4ills
UNIT OF COM)ETENCY9 UNIT CODE 9 UNIT DESCRI)TOR 9
*OR7 IN TEAM EN+IRONMENT 3::2,,,:4 T1is unit co ers t1e s4ills( 4no3le)ge an) attitu)es to i)enti'! role an) responsi2ilit! as a mem2er o' a team.
ELEMENT 1. Descri2e team role an) scope
)ERFORMANCE CRITERIA
1.1. T1e role and objective of the team is i)enti'ie) 'rom a aila2le sources of information 1.2. Team parameters( reporting relations1ips an) responsi2ilities are i)enti'ie) 'rom team )iscussions an) appropriate e7ternal sources
2. /)enti'! o3n role an) responsi2ilit! 3it1in team
2.1. /n)i i)ual role an) responsi2ilities 3it1in t1e team en ironment are i)enti'ie) 2.2. $oles an) responsi2ilit! o' ot1er team mem2ers are i)enti'ie) an) recogniCe) 2.3. $eporting relations1ips 3it1in team an) e7ternal to team are i)enti'ie)
3. 9or4 as a team mem2er
3.1. #''ecti e an) appropriate 'orms o' communications use) an) interactions un)erta4en 3it1 team mem2ers 31o contri2ute to 4no3n team acti ities an) o2Fecti es 3.2. #''ecti e an) appropriate contri2utions ma)e to complement team acti ities an) o2Fecti es( 2ase) on in)i i)ual s4ills an) competencies an) workplace context 3.3. =2ser e) protocols in reporting using stan)ar) operating proce)ures 3.4. Contri2ute to t1e )e elopment o' team 3or4 plans 2ase) on an un)erstan)ing o' teamEs role an) o2Fecti es an) in)i i)ual competencies o' t1e mem2ers.
RANGE OF +ARIA(LES
+ARIA(LE 1. $ole an) o2Fecti e o' team
RANGE 1.1. 9or4 acti ities in a team en ironment 3it1 enterprise or speci'ic sector 1.2. &imite) )iscretion( initiati e an) Fu)gement ma!2e )emonstrate) on t1e Fo2( eit1er in)i i)uall! or in a team en ironment
2. ?ources o' in'ormation
2.1. ?tan)ar) operating an)Bor ot1er 3or4place proce)ures 2.2. Go2 proce)ures 2.3. *ac1ineBe%uipment manu'acturerEs speci'ications an) instructions 2.4. =rganiCational or e7ternal personnel 2.5. ClientBsupplier instructions 2.6. -ualit! stan)ar)s 2... =>? an) en ironmental stan)ar)s
3. 9or4place conte7t
3.1. 9or4 proce)ures an) practices 3.2. Con)itions o' 3or4 en ironments 3.3. &egislation an) in)ustrial agreements 3.4. ?tan)ar) 3or4 practice inclu)ing t1e storage( sa'e 1an)ling an) )isposal o' c1emicals 3.5. ?a'et!( en ironmental( 1ouse4eeping an) %ualit! gui)elines
E+IDENCE GUIDE 1. Critical aspects o' competenc! 0ssessment re%uires e i)ence t1at t1e can)i)ate8 1.1. =perate) in a team to complete 3or4place acti it! 1.2. 9or4e) e''ecti el! 3it1 ot1ers 1.3. Con e!e) in'ormation in 3ritten or oral 'orm 1.4. ?electe) an) use) appropriate 3or4place language 1.5. +ollo3e) )esignate) 3or4 plan 'or t1e Fo2 1.6. $eporte) outcomes 2. ;n)erpinning Dno3le)ge an) 0ttitu)e 2.1. Communication process 2.2. Team structure 2.3. Team roles 2.4. Aroup planning an) )ecision ma4ing 3. ;n)erpinning ?4ills 4. $esource /mplications 3.1. Communicate appropriatel!( culture o' t1e 3or4place consistent 3it1 t1e
T1e 'ollo3ing resources MUST 2e pro i)e)8 4.1. 0ccess to rele ant 3or4place or appropriatel! simulate) en ironment 31ere assessment can ta4e place 4.2. *aterials rele ant to t1e propose) acti it! or tas4s
5. *et1o)s o' 0ssessment
Competenc! ma! 2e assesse) t1roug18 5.1. =2ser ation o' t1e in)i i)ual mem2er in relation to t1e 3or4 acti ities o' t1e group 5.2. =2ser ation o' simulation an) or role pla! in ol ing t1e participation o' in)i i)ual mem2er to t1e attainment o' organiCational goal 5.3. Case stu)ies an) scenarios as a 2asis 'or )iscussion o' issues an) strategies in team3or4
6. Conte7t 'or 0ssessment
6.1. Competenc! ma! 2e assesse) in 3or4place or in a simulate) 3or4place setting 6.2. 0ssessment s1all 2e o2ser e) 31ile tas4 are 2eing un)erta4en 31et1er in)i i)uall! or in group
1"
UNIT OF COM)ETENCY9 UNIT CODE UNIT DESCRI)TOR 9
)RACTICE CAREER )ROFESSIONALISM 3::2,,,:6
9 T1is unit co ers t1e 4no3le)ge( s4ills an) attitu)es in promoting career gro3t1 an) a) ancement. )ERFORMANCE CRITERIA Italicized terms are ela2orate) in t1e $ange o' @aria2les 1.1 Personal gro3t1 an) 3or4 plans are pursue) to3ar)s impro ing t1e %uali'ications set 'or t1e pro'ession 1.2 /ntra- an) interpersonal relations1ips is are maintaine) in t1e course o' managing onesel' 2ase) on per'ormance evaluation 1.3 Commitment to t1e organiCation an) its goal is )emonstrate) in t1e per'ormance o' )uties 2.1 Competing )eman)s are prioritiCe) to ac1ie e personal( team an) organiCational goals an) o2Fecti es. 2.2 Resources are utiliCe) e''icientl! an) e''ecti el! to manage 3or4 priorities an) commitments 2.3 Practices along economic use an) maintenance o' e%uipment an) 'acilities are 'ollo3e) as per esta2lis1e) proce)ures 3.1 Trainings and career opportunities are i)enti'ie) an) a aile) o' 2ase) on Fo2 re%uirements 3.2 Recognitions are soug1tBrecei e) an) )emonstrate) as proo' o' career a) ancement 3.3 Licenses and/or certifications rele ant to Fo2 an) career are o2taine) an) rene3e)
ELEMENT 1. /ntegrate personal o2Fecti es 3it1 organiCational goals
1.
?et an) meet 3or4 priorities
2.
*aintain pro'essional gro3t1 an) )e elopment
11
RANGE OF +ARIA(LES +ARIA(LE 1. # aluation RANGE 1.1 Per'ormance 0ppraisal 1.2 Ps!c1ological Pro'ile 1.3 0ptitu)e Tests 2.1 >uman 2.2 +inancial 2.3 Tec1nolog! 2.3.1 >ar)3are 2.3.2 ?o't3are 3.1 Participation in training programs 3.1.1 Tec1nical 3.1.2 ?uper isor! 3.1.3 *anagerial 3.1.4 Continuing #)ucation 3.2 ?er ing as $esource Persons in con'erences an) 3or4s1ops 4.1 4.2 4.3 4.4 4.5 4.6 5.1 5.2 5.3 5.4 $ecommen)ations Citations Certi'icate o' 0ppreciations Commen)ations 03ar)s Tangi2le an) /ntangi2le $e3ar)s National Certi'icates Certi'icate o' Competenc! ?upport &e el &icenses Pro'essional &icenses
2. $esources
3. Trainings an) career opportunities
4. $ecognitions
5. &icenses an)Bor certi'ications
12
E+IDENCE GUIDE 1. Critical 0spects o' Competenc! 0ssessment re%uires e i)ence t1at t1e can)i)ate8 1.1 0ttaine) Fo2 targets 3it1in 4e! result areas 5D$0s6 1.2 *aintaine) intra - an) interpersonal relations1ip in t1e course o' managing onesel' 2ase) on per'ormance e aluation 1.3 Complete) trainings an) career opportunities 31ic1 are 2ase) on t1e re%uirements o' t1e in)ustries 1.4 0c%uire) an) maintaine) licenses an)Bor certi'ications accor)ing to t1e re%uirement o' t1e %uali'ication 2.1 9or4 alues an) et1ics 5Co)e o' Con)uct( Co)e o' #t1ics( etc.6 2.2 Compan! policies 2.3 Compan! operations( proce)ures an) stan)ar)s 2.4 +un)amental rig1ts at 3or4 inclu)ing gen)er sensiti it! 2.5 Personal 1!giene practices 3.1 0ppropriate practice o' personal 1!giene 3.2 /ntra an) /nterpersonal s4ills 3.3 Communication s4ills T1e 'ollo3ing resources MUST 2e pro i)e)8 4.1 9or4place or assessment location 4.2 Case stu)iesBscenarios Competenc! ma! 2e assesse) t1roug18 5.1 Port'olio 0ssessment 5.2 /nter ie3 5.3 ?imulationB$ole-pla!s 5.4 =2ser ation 5.5 T1ir) Part! $eports 5.6 #7ams an) Tests 6.1 Competenc! ma! 2e assesse) in t1e 3or4 place or in a simulate) 3or4 place setting
2. ;n)erpinning Dno3le)ge
3. ;n)erpinning ?4ills 4. $esource /mplications 5. *et1o)s o' 0ssessment
6. Conte7t o' 0ssessment
13
UNIT OF COM)ETENCY 9 UNIT CODE UNIT DESCRI)TOR 9 9
)RACTICE OCCU)ATIONAL HEALTH AND SAFETY )ROCEDURES 3::2,,,:; T1is unit co ers t1e outcomes re%uire) to compl! 3it1 regulator! an) organiCational re%uirements 'or occupational 1ealt1 an) sa'et!. )ERFORMANCE CRITERIA
ELEMENT 1. /)enti'! 1aCar)s an) ris4s
1.1
afet! regulations an) 3or4place sa'et! an) 1aCar) control practices an) proce)ures are clari'ie) an) e7plaine) 2ase) on organiCation proce)ures 1.2 "azards/risks in t1e 3or4place an) t1eir correspon)ing in)icators are i)enti'ie) to minimiCe or eliminate ris4 to co-3or4ers( 3or4place an) en ironment in accor)ance 3it1 organiCation proce)ures 1.3 #ontingenc! measures )uring 3or4place acci)ents( 'ire an) ot1er emergencies are recogniCe) an) esta2lis1e) in accor)ance 3it1 organiCation proce)ures 2.1 Terms o' ma7imum tolera2le limits 31ic1 31en e7cee)e) 3ill result in 1arm or )amage are i)enti'ie) 2ase) on t1res1ol) limit alues 5T&@6 2.2 #''ects o' t1e 1aCar)s are )etermine) 2.3 =>? issues an)Bor concerns an) i)enti'ie) sa'et! 1aCar)s are reporte) to )esignate) personnel in accor)ance 3it1 3or4place re%uirements an) rele ant 3or4place =>? legislation
2. # aluate 1aCar)s an) ris4s
14
)ERFORMANCE CRITERIA ELEMENT 3. Control 1aCar)s an) ris4s

3.1 =ccupational >ealt1 an) ?a'et! 5=>?6 proce)ures 'or controlling 1aCar)sBris4s in 3or4place are consistentl! 'ollo3e) 3.2 Proce)ures 'or )ealing 3it1 3or4place acci)ents( 'ire an) emergencies are 'ollo3e) in accor)ance 3it1 organiCation =>? policies 3.3 $ersonal protective e%uipment &$$'( is correctl! use) in accor)ance 3it1 organiCation =>? proce)ures an) practices 3.4 0ppropriate assistance is pro i)e) in t1e e ent o' a 3or4place emergenc! in accor)ance 3it1 esta2lis1e) organiCation protocol 4.1 'mergenc!)related drills and trainings are participate) in as per esta2lis1e) organiCation gui)elines an) proce)ures 4.2 *" personal records are complete) an) up)ate) in accor)ance 3it1 3or4place re%uirements
4. *aintain =>? a3areness
15
RANGE OF +ARIA(LES +ARIA(LE 1. ?a'et! regulations RANGE *a! inclu)e 2ut are not limite) to8 1.1 Clean 0ir 0ct 1.2 Buil)ing co)e 1.3 National #lectrical an) +ire ?a'et! Co)es 1.4 9aste management statutes an) rules 1.5 P1ilippine =ccupational ?a'et! an) >ealt1 ?tan)ar)s 1.6 D=&# regulations on sa'et! legal re%uirements 1.. #CC regulations *a! inclu)e 2ut are not limite) to8 2.1 P1!sical 1aCar)s impact( illumination( pressure( noise( i2ration( temperature( ra)iation 2.2 Biological 1aCar)s- 2acteria( iruses( plants( parasites( mites( mol)s( 'ungi( insects 2.3 C1emical 1aCar)s )usts( 'i2ers( mists( 'umes( smo4e( gasses( apors 2.4 #rgonomics 2.4.1 Ps!c1ological 'actors o er e7ertionB e7cessi e 'orce( a343ar)Bstatic positions( 'atigue( )irect pressure( ar!ing meta2olic c!cles 2.4.2 P1!siological 'actors monoton!( personal relations1ip( 3or4 out c!cle *a! inclu)e 2ut are not limite) to8 3.1 # acuation 3.2 /solation 3.3 Decontamination 3.4 Calling emergenc! personnel *a! inclu)e 2ut are not limite) to8 4.1 *as4 4.2 Alo es 4.3 Aoggles 4.4 >air NetBcapB2onnet 4.5 +ace mas4Bs1iel) 4.6 #ar mu''s 4.. 0pronBAo3nBco erallBFump suit 4.: 0nti-static suits
2. >aCar)sB$is4s
3. Contingenc! measures
4. PP#
16
+ARIA(LE 5. #mergenc!-relate) )rills an) training
RANGE 5.1 +ire )rill 5.2 #art1%ua4e )rill 5.3 Basic li'e supportBCP$ 5.4 +irst ai) 5.5 ?pillage control 5.6 Decontamination o' c1emical an) to7ic 5.. Disaster prepare)nessBmanagement 6.1 *e)icalB>ealt1 recor)s 6.2 /nci)ent reports 6.3 0cci)ent reports 6.4 =>?-relate) training complete)
6. =>? personal recor)s
1.
E+IDENCE GUIDE 1. Critical 0spects o' Competenc! 0ssessment re%uires e i)ence t1at t1e can)i)ate8 1.1 #7plaine) clearl! esta2lis1e) 3or4place sa'et! an) 1aCar) control practices an) proce)ures 1.2 /)enti'ie) 1aCar)sBris4s in t1e 3or4place an) its correspon)ing in)icators in accor)ance 3it1 compan! proce)ures 1.3 $ecogniCe) contingenc! measures )uring 3or4place acci)ents( 'ire an) ot1er emergencies 1.4 /)enti'ie) terms o' ma7imum tolera2le limits 2ase) on t1res1ol) limit alue- T&@. 1.5 +ollo3e) =ccupational >ealt1 an) ?a'et! 5=>?6 proce)ures 'or controlling 1aCar)sBris4s in 3or4place 1.6 ;se) Personal Protecti e #%uipment 5PP#6 in accor)ance 3it1 compan! =>? proce)ures an) practices 1.. Complete) an) up)ate) =>? personal recor)s in accor)ance 3it1 3or4place re%uirements 2.1 2.2 2.3 2.4 2.5 2.6 2.. 2.: 2.9 =>? proce)ures an) practices an) regulations PP# t!pes an) uses Personal 1!giene practices >aCar)sBris4s i)enti'ication an) control T1res1ol) &imit @alue -T&@ =>? in)icators =rganiCation sa'et! an) 1ealt1 protocol ?a'et! consciousness >ealt1 consciousness
2.
;n)erpinning Dno3le)ge an) 0ttitu)e
3. ;n)erpinning ?4ills 3. $esource /mplications
3.1 Practice o' personal 1!giene 3.2 >aCar)sBris4s i)enti'ication an) control s4ills 3.3 /nterpersonal s4ills 3.4 Communication s4ills T1e 'ollo3ing resources must 2e pro i)e)8 4.1 9or4place or assessment location 4.2 =>? personal recor)s 4.3 PP# 4.4 >ealt1 recor)s Competenc! ma! 2e assesse) t1roug18 5.1 Port'olio 0ssessment 5.2 /nter ie3 5.3 Case ?tu)!B?ituation 6.1 Competenc! ma! 2e assesse) in t1e 3or4 place or in a simulate) 3or4 place setting
4. *et1o)s o' 0ssessment 5. Conte7t 'or 0ssessment
1:
COMMON COM)ETENCIES UNIT TITLE UNIT CODE UNIT DESCRI)TOR 9 9 9 A))LY .UALITY STANDARDS 3:42,3/:/ T1is unit co ers t1e 4no3le)ge( s4ills( attitu)es an) alues nee)e) to appl! %ualit! stan)ar)s in t1e 3or4place. T1e unit also inclu)es t1e application o' rele ant sa'et! proce)ures an) regulations( organiCation proce)ures an) customer re%uirements. )ERFORMANCE CRITERIA
ELEMENTS 1. 0ssess %ualit! o' recei e) materials
1.1. 9or4 instruction is o2taine) an) 3or4 is carrie) out in accor)ance 3it1 stan)ar) operating proce)ures. 1.2. $ecei e) materials are c1ec4e) against 3or4place stan)ar)s an) speci'ications. 1.3. +ault! materials relate) to 3or4 are i)enti'ie) an) isolate). 1.4. +aults an) an! i)enti'ie) causes are recor)e) an)Bor reporte) to t1e super isor concerne) in accor)ance 3it1 3or4place proce)ures. 1.5. +ault! materials are replace) in accor)ance 3it1 3or4place proce)ures. 2.1. ,ocumentation relati e to %ualit! 3it1in t1e compan! is i)enti'ie) an) use). 2.2. Complete) 3or4 is c1ec4e) against 3or4place stan)ar)s rele ant to t1e tas4 un)erta4en. 2.3. 'rrors are i)enti'ie) an) isolate). 2.4. /n'ormation on t1e %ualit! an) ot1er in)icators o' pro)uction per'ormance are recor)e) in accor)ance 3it1 3or4place proce)ures. 2.5. /n cases o' )e iations 'rom speci'ic %ualit! standards( causes are )ocumente) an) reporte) in accor)ance 3it1 t1e 3or4placeE s stan)ar)s operating proce)ures. 3.1. Process impro ement proce)ures are participate) in relati e to 3or4place assignment. 3.2. 9or4 is carrie) out in accor)ance 3it1 process impro ement proce)ures. 3.3. Per'ormance o' operation or %ualit! o' pro)uct o' ser ice to ensure customer satis'action is monitore).
2. 0ssess o3n 3or4
3. #ngage in %ualit! impro ement
19
RANGE OF +ARIA(LES +ARIA(LE 1 *aterials 1.1 RANGE *aterials ma! inclu)e 2ut not limite) to8 1.1.1. *anuals 1.1.2. Go2 or)ers 1.1.3. /nstructional i)eos +aults ma! inclu)e 2ut not limite) to8 2.1.1. *aterials not to speci'ication 2.1.2. *aterials contain incorrectBout)ate) in'ormation 2.1.3. >ar)3are )e'ects 2.1.4. *aterials t1at )o not con'orm 3it1 an! regulator! agencies =rganiCation 3or4 proce)ures *anu'acturerEs instruction manual Customer re%uirements +orms #rrors ma! 2e relate) 2ut not limite) to t1e 'ollo3ing8 4.1.1. De iation 'rom t1e re%uirements o' t1e Client 4.1.2. De iation 'rom t1e re%uirement o' t1e organiCation -ualit! stan)ar)s ma! 2e relate) 2ut not limite) to t1e 'ollo3ing8 5.1.1. *aterials 5.1.2. >ar)3are 5.1.3. +inal pro)uct 5.1.4. Pro)uction processes 5.1.5. Customer ser ice Co-3or4er ?upplierB@en)or Client =rganiCation recei ing t1e pro)uct or ser ice
2 +aults
2.1
3 Documentation
3.1 3.2 3.3 3.4 4.1
4 #rrors
5 -ualit! stan)ar)s
5.1
6 Customer
6.1 6.2 6.3 6.4
2"
E+IDENCE GUIDE 1 Critical aspect o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8 1.1 1.2 1.3 1.4 2 ;n)erpinning 4no3le)ge 2.1 2.2 2.3 2.4 2.5 2.6 2.. 3 ;n)erpinning s4ills 3.1 3.2 3.3 3.4 3.5 4 *et1o) o' assessment Carrie) out 3or4 in accor)ance 3it1 t1e compan!Es stan)ar) operating proce)ures Per'orme) tas4 accor)ing to speci'ications $eporte) )e'ects )etecte) in accor)ance 3it1 stan)ar) operating proce)ures Carrie) out 3or4 in accor)ance 3it1 t1e process impro ement proce)ures $ele ant pro)uction processes( materials an) pro)ucts C1aracteristics o' materials( so't3are an) 1ar)3are use) in pro)uction processes -ualit! c1ec4ing proce)ures 9or4place proce)ures ?a'et! an) en ironmental aspects o' pro)uction processes +ault i)enti'ication an) reporting -ualit! impro ement processes $ea)ing s4ills re%uire) to interpret 3or4 instruction Communication s4ills nee)e) to interpret an) appl! )e'ine) 3or4 proce)ures Carr! out 3or4 in accor)ance 3it1 =>? policies an) proce)ures Critical t1in4ing ?olution pro i)ing an) )ecision-ma4ing to
T1e assessor must select t3o o' t1e 'ollo3ing o2Fecti el! e aluate t1e can)i)ate8 4.1 4.2 4.3 4.4 =2ser ation an) oral %uestioning T1ir) part! report Port'olio Practical )emonstration
5 $esource implication 6 Conte7t o' 0ssessment
*aterials( so't3are an) 1ar)3are to 2e use) in a real or simulate) situation 0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment
21
UNIT TITLE UNIT CODE UNIT DESCRI)TOR
9 9 9
)ERFORM COM)UTER O)ERATIONS 3:42,,/:2 T1is unit co ers t1e 4no3le)ge( s4ills( attitu)es an) alues nee)e) to per'orm computer operations 31ic1 inclu)e inputting( accessing( pro)ucing an) trans'erring )ata using t1e appropriate 1ar)3are an) so't3are. )ERFORMANCE CRITERIA
ELEMENTS 1. Plan an) prepare 'or tas4 to 2e ta4en un)erta4en
1.1. $e%uirements o' tas4 are )etermine) in accor)ance 3it1 t1e re%uire) output. 1.2. 0ppropriate hardware an) software are selecte) accor)ing to tas4 assigne) an) re%uire) outcome. 1.3. Tas4 is planne) to ensure t1at *" and proce)ures are 'ollo3e). guidelines
1.4. Client -speci'ic gui)elines an) proce)ures are 'ollo3e). 1.5. $e%uire) )ata securit! gui)elines are applie) in accor)ance 3it1 e7isting proce)ures. 2. /nput )ata into computer 2.1. Data are entere) into t1e computer using appropriate programBapplication in accor)ance 3it1 compan! proce)ures. 2.2. 0ccurac! o' in'ormation is c1ec4e) an) in'ormation is sa e) in accor)ance 3it1 stan)ar) operating proce)ures. 2.3. /nputte) )ata is store) in storage media accor)ing to re%uirements. 2.4. 9or4 is per'orme) 3it1in ergonomic guidelines. 3. 0ccess in'ormation using computer 3.1. Correct programBapplication is selecte) 2ase) on Fo2 re%uirements. 3.2. ProgramBapplication containing t1e in'ormation re%uire) is accesse) accor)ing to compan! proce)ures. 3.3. ,esktop icons are correctl! selecte)( opene) an) close) 'or na igation purposes. 3.4. De!2oar) tec1ni%ues are carrie) out in line 3it1 => H ? re%uirements 'or sa'e use o' 4e!2oar)s.
22
4. Pro)uce outputB )ata using computer s!stem
4.1. #ntere) )ata are processe) using appropriate so't3are comman)s. 4.2. Data are printe) out as re%uire) using computer 1ar)3are Bperip1eral )e ices in accor)ance 3it1 stan)ar) operating proce)ures. 4.3. +iles an) )ata are trans'erre) 2et3een compati2le s!stems using computer so't3are( 1ar)3areBperip1eral )e ices in accor)ance 3it1 stan)ar) operating proce)ures.
5. ;se 2asic 'unctions o' a 333-2ro3ser to locate in'ormation
5.1. /n'ormation re%uirements 'or internet searc1 are esta2lis1e). 5.2. Bro3ser is launc1e). 5.3. ?earc1 engine is loa)e). 5.4. 0ppropriate searc1 criteriaBor ;$& o' site is entere). 5.5. $ele ant lin4s are 'ollo3e) to locate re%uire) in'ormation. 5.6. ;se'ul pages are 2oo4mar4e) or printe) as re%uire).
6. *aintain computer e%uipment an) s!stems
6.1. Proce)ures 'or ensuring securit! o' )ata( inclu)ing regular 2ac4-ups an) irus c1ec4s are implemente) in accor)ance 3it1 stan)ar) operating proce)ures. 6.2. Basic 'ile maintenance proce)ures are implemente) in line 3it1 t1e stan)ar)s operating proce)ures.
23
RANGE OF +ARIA(LES +ARIA(LE 1 >ar)3are an) perip1eral )e ices RANGE 1.1 Personal computers 1.2 Net3or4e) s!stems 1.3 Communication e%uipment 1.4 Printers 1.5 ?canners 1.6 De!2oar) 1.. *ouse 1.: @oiceBData logger 2 ?o't3are ?o't3are inclu)es t1e 'ollo3ing 2ut not limite) to8 2.1 9or) processing pac4ages 2.2 Data2ase pac4ages 2.3 /nternet 2.4 ?prea)s1eets 2.5 Client ?peci'ic ?o't3are 3 => H ? gui)elines 4 ?torage me)ia 3.1 =>? gui)elines 3.2 #nterprise proce)ures ?torage me)ia inclu)e t1e 'ollo3ing 2ut not limite) to8 4.1 Dis4ettes 4.2 CDs 4.3 Iip )is4s 4.4 1ar) )is4 )ri es( local an) remote 4.5 =ptical )ri es 5 #rgonomic gui)elines 5.1 T!pes o' e%uipment use) 5.2 0ppropriate 'urniture 5.3 ?eating posture 5.4 &i'ting posture 5.5 @isual )ispla! unit screen 2rig1tness
24
6 Des4top icons
6.1 /cons inclu)e t1e 'ollo3ing 2ut not limite) to8 6.2 DirectoriesB'ol)ers 6.3 +iles 6.4 Net3or4 )e ices 6.5 $ec!cle 2in 6.6 Program icons
. *aintenance
..1 Creating an) managing more space in t1e 1ar) )is4 an) ot1er perip1erals ..2 $e ie3ing programs ..3 Deleting un3ante) 'iles ..4 Bac4ing up 'iles ..5 C1ec4ing 1ar) )ri e 'or errors ..6 ;sing up to )ate anti- irus programs ... Cleaning )ust 'rom internal an) e7ternal sur'aces
25
E+IDENCE GUIDE 1 Critical aspects o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8 1.1 ?electe) an) use) 1ar)3are components correctl! an) accor)ing to t1e tas4 re%uirement 1.2 use) 2asic so't3are applications to create ne3 'iles an) )ocuments 1.3 Pro)uce) accurate an) complete )ata in accor)ance 3it1 t1e re%uirements 1.4 ;se) appropriate )e ices an) proce)ures to trans'er 'ilesB)ata accuratel! 1.5 ;se) 2asic 'unctions o' a 333-2ro3ser to locate in'ormation. 2.1 Basic ergonomics o' 4e!2oar) an) computer user 2.2 *ain t!pes o' computers an) 2asic 'eatures o' )i''erent operating s!stems 2.3 *ain parts o' a computer 2.4 ?torage )e ices an) 2asic categories o' memor! 2.5 $ele ant t!pes o' so't3are 2.6 Aeneral securit!( pri ac! legislation an) cop!rig1t 2.. @iruses 2.: => H ? principles an) responsi2ilities 2.9 Calculating computer capacit! 2.1" Pro)ucti it! 0pplication 2.11 Business 0pplication 2.12 ?!stem ?o't3are 3.1 $ea)ing an) compre1ension s4ills re%uire) to interpret 3or4 instruction an) to interpret 2asic user manuals. 3.2 Communication s4ills to i)enti'! lines o' communication( re%uest a) ice( 'ollo3 instructions an) recei e 'ee)2ac4. 3.3 Tec1nolog! s4ills to use e%uipment sa'el! inclu)ing 4e!2oar) s4ills. T1e assessor ma! select t3o o' t1e 'ollo3ing assessment met1o)s to o2Fecti el! assess t1e can)i)ate8 4.1 Direct =2ser ation an) =ral -uestioning 4.2 Practical )emonstration 5.1 Computer 1ar)3are 3it1 perip1erals 5.2 0ppropriate so't3are 0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment 26
2 ;n)erpinning 4no3le)ge
3 ;n)erpinning s4ills
4 *et1o) o' assessment
5 $esource implication 6 Conte7t o' 0ssessment
9 9 9
)ERFORM MENSURATION AND CALCULATION ELC2,,/:, T1is unit co ers t1e 4no3le)ge( s4ills an) attitu)es an) alues nee)e) i)enti'!( care( 1an)le an) use measuring instruments )ERFORMANC E CRITERIA
E 1. ?elect measuring instruments
1.1. =2Fect or component to 2e measure) is i)enti'ie) 1.2. Correct speci'ications are o2taine) 'rom rele ant source 1.3. *easuring tools are selecte) in line 3it1 Fo2 re%uirements 2.1. 0ppropriate measuring instrument is selecte) to ac1ie e re%uire) outcome 2.2. 0ccurate measurements are o2taine) 'or Fo2 2.3. #alculation nee)e) to complete 3or4 tas4s are per'orme) using t1e 'our 2asic process o' a))ition 5J6( su2traction 5-6( multiplication 576( an) )i ision 5B6 2.4. Calculation in ol ing 'ractions( percentages an) mi7e) num2ers are use) to complete 3or4place tas4s. 2.5. Numerical computation is sel'-c1ec4e) an) correcte) 'or accurac! 2.6. /nstruments are rea) to t1e limit o' accurac! o' t1e tool. 3.1. *easuring instruments are not )roppe) to a oi) )amage 3.2. *easuring instruments are cleane) 2e'ore an) a'ter using. 3.3. Proper storage o' instruments un)erta4en accor)ing to manu'acturerEs speci'ications an) stan)ar) operating proce)ures.
2. Carr! out measurements an) calculation
3. *aintain measuring instruments
2.
RANGE OF +ARIA(LES +ARIA(LE 1. *easuring instruments 1.1. ?traig1t e)ge 1.2. Tor%ue gauge 1.3. Tr! s%uare 1.4. Protractor 1.5. Com2ination gauge 1.6. ?teel rule 2. Calculation Din)s o' part mensuration inclu)es t1e 'ollo3ing 2ut not limite) to 2.1. @olume 2.2. 0rea 2.3. Displacement 2.4. /nsi)e )iameter 2.5. Circum'erence 2.6. &engt1 2... T1ic4ness 2.:. =utsi)e )iameter 2.9. Taper 2.1". =ut o' roun)ness RANGE
2:
E+IDENCE GUIDE 1. Critical aspect o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8 1.1. selecte) proper measuring instruments accor)ing to tas4s 1.2. carrie) out measurement an) calculations 1.3. maintaine) an) stores instruments 2.1. T!pes o' measuring instruments an) t1eir uses 2.2. ?a'e 1an)ling proce)ures in using measuring instruments 2.3. +our 'un)amental operation o' mat1ematics 2.4. +ormula 'or olume( area( perimeter an) ot1er geometric 'igures 3.1. $ea)ing s4ills re%uire) to interpret 3or4 instruction 3.2. Communication s4ills 3.3. >an)ling measuring instruments 3.4. Per'orming mat1ematical calculations using t1e 'our 'un)amental operations 3.5. @isualiCing o2Fects an) s1apes 3.6. /nterpreting 'ormulae Competenc! in t1is unit must 2e assesse) t1roug18 4.1. =2ser ation 4.2. =ral %uestioning 5. $esource implication 5.1. 5.2. 5.3. 5.4. 5.5. 5.6. 5... 5.:. Place o' assessment *easuring instruments ?traig1t e)ge Tor%ue gauge Tr! s%uare Protractor Com2ination gauge ?teel rule
2. ;n)erpinning 4no3le)ge
3. ;n)erpinning s4ills
4. *et1o) o' assessment
6.1 0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment
29
9 9 9
)RE)ARE AND INTER)RET TECHNICAL DRA*ING ELC2,,/:/ T1is unit co ers t1e 4no3le)ge( s4ills an) attitu)es an) alues nee)e) to prepareBinterpret )iagrams( engineering a22re iation an) )ra3ings( s!m2ols( )imension. )ERFORMANCE CRITERIA
ELEMENT 1. /)enti'! )i''erent 4in)s o' tec1nical )ra3ings
1.1. Correct technical drawing is selecte) accor)ing to Fo2 re%uirements. 1.2. Tec1nical )ra3ings are segregate) in accor)ance 3it1 t1e t!pes an) 4in)s o' )ra3ings
2. /nterpret tec1nical )ra3ing
2.1. Components( assem2lies or o2Fects are recogniCe) as re%uire). 2.2. ,imensions o' t1e 4e! 'eatures o' t1e o2Fects )epicte) in t1e )ra3ing are correctl! i)enti'ie). 2.3. !mbols use) in t1e )ra3ing are i)enti'ie) an) interprete) correctl!.
2.4. Dra3ing is c1ec4e) an) ali)ate) against Fo2 re%uirements or e%uipment in accor)ance 3it1 stan)ar) operating proce)ures. 3. PrepareBma4e c1anges to electricalBelectronic sc1ematics an) )ra3ings 3.1. #lectricalBelectronic sc1ematic is )ra3n an) correctl! i)enti'ie). 3.2. Correct )ra3ing is i)enti'ie)( e%uipment are selecte) an) use) in accor)ance 3it1 Fo2 re%uirements. 4.1. Care an) maintenance o' )ra3ings are un)erta4en accor)ing to compan! proce)ures. 4.2. Tec1nical )ra3ings are recor)e) an) in entor! is prepare) in accor)ance 3it1 compan! proce)ures. 4.3. Proper storage o' instruments is un)erta4en accor)ing to compan! proce)ures.
4. ?tore tec1nical )ra3ings an) e%uipment Binstruments
3"
RANGE OF +ARIA(LES +ARIA(LE 1. Tec1nical )ra3ings RANGE *a! inclu)e t1e 'ollo3ing 2ut not limite) to8 1.1. ?c1ematic )iagrams 1.2. C1arts 1.3. Bloc4 )iagrams 1.4. &a!-out plans 1.5. &ocation plans 1.6. Process an) instrumentation )iagrams 1... &oop )iagrams 1.:. ?!stem Control Diagrams *a! inclu)e 2ut not limite) to8 2.1. 2.2. 2.3. 2.4. 2.5. 3. ?!m2ols &engt1 9i)t1 >eig1t Diameter 0ngles
2. Dimensions
*a! inclu)e 2ut not limite) to8 3.1. N#C- National #lectric Co)e 3.2. /#C -/nternational #lectrotec1nical Commission 3.3. 0?*# - 0merican ?ociet! o' *ec1anical #ngineers 3.4. /### - /nstitute o' #lectrical an) #lectronics #ngineers 3.5. /?0 - /nstrumentation ?!stem an) 0utomation ?ociet!
4. /nstrumentsB#%uipment
4.1. 4.2. 4.3. 4.4. 4.5.
ComponentsB)i i)ers Dra3ing 2oar)s $ulers T-s%uare Calculator
31
E+IDENCE GUIDE 1. Critical aspect o' competencies 0ssessment must s1o3 t1at t1e can)i)ate8 1.1. selecte) correct tec1nical )ra3ing in line 3it1 Fo2 re%uirements 1.2. correctl! i)enti'ie) t1e o2Fects represente) in t1e )ra3ing 1.3. i)enti'ie) an) interprete) s!m2ols use) in t1e )ra3ing correctl! 1.4. prepare)Bpro)uce) electricalBelectronic )ra3ings inclu)ing all rele ant speci'ications 1.5. store) )iagramsBe%uipment 2. ;n)erpinning 4no3le)ge 2.1. 2.2. 2.3. 2.4. 2.5. Dra3ing con entions ?!m2ols Dimensioning Con entions *ar4 upBNotation o' Dra3ings *at1ematics 2.5.1. +our 'un)amental operations 2.5.2. Percentage /-3-2- Fractio& 2.5.4. Trigonometric +unctions 2.5.5. 0lge2ra 2.5.6. Aeometr! 3. ;n)erpinning s4ills 3.1. $ea)ing s4ills re%uire) to interpret 3or4 instruction 3.2. Communication s4ills 3.3. /nterpreting electricalBelectronic signs an) s!m2ols Competenc! in t1is unit must 2e assesse) t1roug18 4.1. Practical tas4s in ol ing interpretation o' a range o' tec1nical )ra3ings 4.2. =ral %uestioning 5. $esource implication 5.1. 5.2. 5.3. 5.4. Dra3ings Diagrams C1arts Plans
6.1 0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment
32
UNIT TITLE 9 UNIT CODE 9 UNIT DESCRI)TOR 9
USE HAND TOOLS ELC6/1/:, T1is unit co ers t1e 4no3le)ge( s4ills an) attitu)es on t1e sa'e use( 1an)ling an) maintenance o' tools. )ERFORMANCE CRITERIA
ELEMENT 1. Plan an) prepare 'or tas4s to 2e un)erta4en 2. Prepare 1an) tools
1.1. Tas4s to 2e un)erta4en are properl! i)enti'ie) 1.2. 0ppropriate hand tools are i)enti'ie) an) selecte) accor)ing to t1e tas4 re%uirements 2.1. 0ppropriate 1an) tools are c1ec4e) 'or proper operation an) sa'et! 2.2. ;nsa'e or 'ault! tools are i)enti'ie) an) mar4e) 'or repair accor)ing to stan)ar) compan! proce)ure 3.1. Tools are use) accor)ing to tas4s un)erta4en 3.2. 0ll sa'et! proce)ures in using tools are o2ser e) at all times an) appropriate personal protective e%uipment 5PP#6 are use) 3.3. *al'unctions( unplanne) or unusual e ents are reporte) to t1e super isor 4.1. Tools are not )roppe) to a oi) )amage 4.2. $outine maintenance o' tools un)erta4en accor)ing to stan)ar) operational proce)ures( principles an) tec1ni%ues 4.3. Tools are store) sa'el! in appropriate locations in accor)ance 3it1 manu'acturerEs speci'ications or stan)ar) operating proce)ures
3. ;se appropriate 1an) tools an) test e%uipment
4. *aintain 1an) tools
33
RANGE OF +ARIA(LES +ARIA(LE 1. >an) tools 1.1. RANGE >an) tools 'or a)Fusting( )ismantling( assem2ling( 'inis1ing( cutting. Tool set inclu)es t1e 'ollo3ing 2ut not limite) to8 scre3 )ri ers( pliers( punc1es( 3renc1es( 'iles
2. Personal Protecti e #%uipment 5PP#6
2.1. Alo es 2.2. Protecti e e!e3ear 2.3. 0pronBo erall
3. *aintenance
3.1. Cleaning 3.2. &u2ricating 3.3. Tig1tening 3.4. ?imple tool repairs 3.5. >an) s1arpening 3.6. 0)Fustment using correct proce)ures
34
E+IDENCE GUIDE 1. Critical aspect o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8 1.1. Demonstrate) sa'e 3or4ing practices at all times 1.2. Communicate) in'ormation a2out processes( e ents or tas4s 2eing un)erta4en to ensure a sa'e an) e''icient 3or4ing en ironment 1.3. Planne) tas4s in all situations an) re ie3e) tas4 re%uirements as appropriate 1.4. Per'orme) all tas4s to speci'ication 1.5. *aintaine) an) store) tools in appropriate location 2.1. ?a'et! 2.1.1. ?a'et! re%uirements in 1an)ling tools 2.2. Tools 8 2.2.1. +unction( =peration( Common 'aults 2.3. Processes( =perations( ?!stems 2.3.1. *aintenance o' tools 2.3.2. ?torage o' Tools 3.1. $ea)ing s4ills re%uire) to interpret 3or4 instruction an) numerical s4ills 3.2. Communication s4ills 3.3. Pro2lem sol ing in emergenc! situation Competenc! in t1is unit must 2e assesse) t1roug18 4.1. =2ser ation 4.2. =ral %uestioning 5.1. Tools ma! inclu)e t1e 'ollo3ing 2ut not limite) to8 5.1.1. scre3 )ri ers 5.1.2. pliers 5.1.3. punc1es 5.1.4. 3renc1es( 'iles 0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment
5. $esource /mplication
35
9 9 9
TERMINATE AND CONNECT ELECTRICAL *IRING AND ELECTRONICS CIRCUIT ELC6/1/:/ T1is unit co ers t1e 4no3le)ge( s4ills( 5an)6 attitu)es an) alues nee)e) to terminate an) connect electrical 3iring an) electronic circuits )ERFORMANCE CRITERIA
ELEMENT 1. Plan an) prepare 'or terminationBconnection o' electrical 3iringBelectronics circuits
1.1. /aterials are c1ec4e) accor)ing to speci'ications an) tas4s 1.2. 0ppropriate tools and e%uipment are selecte) accor)ing to tas4s re%uirements 1.3. Tas4 is planne) to ensure => H ? gui)elines an) proce)ures are 'ollo3e) 1.4. #lectrical 3iringBelectronic circuits are correctl! prepare) 'or connectingBtermination in accor)ance 3it1 instructions an) 3or4 site proce)ures
2. TerminateBconnect electrical 3iringBelectronic circuits
2.1. ?a'et! proce)ures in using tools are o2ser e) at all times an) appropriate personal protective e%uipment are use) 2.2. 0ll 3or4 un)erta4en sa'el! in accor)ance 3it1 t1e 3or4place an) stan)ar) proce)ures 2.3. 0ppropriate range o' methods in terminationBconnection are use) accor)ing to speci'ications( manu'acturerEs re%uirements an) sa'et! 2.4. Correct se%uence o' operation is 'ollo3e) 2.5. 0ccessories use) are a)Fuste)( i' necessar! 2.6. Con'irm terminationBconnection un)erta4en success'ull! in accor)ance 3it1 Fo2 speci'ication
3. Test terminationB connections o' electrical 3iringBelectronics circuits
3.1. Testing o' all complete) terminationB connections o' electric 3iringBelectronic circuits is con)ucte) 'or compliance 3it1 speci'ications an) regulations using appropriate proce)ures an) e%uipment 3.2. 9iring an) circuits are c1ec4e) using speci'ie) testing proce)ures 3.3. ;nplanne) e ents or con)itions are respon)e) to in accor)ance 3it1 esta2lis1e) proce)ures
36
RANGE OF +ARIA(LES +ARIA(LE 1. *aterials RANGE 1.1 *aterials inclu)e) t1e 'ollo3ing 2ut not limite) to8 1.1.1 ?ol)ering lea) 1.1.2 Ca2les 1.1.3 9ires 2.1 Tools 'or measuring( cutting( )rilling( assem2lingB)isassem2ling. Tool set inclu)es t1e 'ollo3ing 2ut not limite) to8 2.1.1 Pliers 2.1.2 Cutters 2.1.3 ?cre3 )ri ers 2.2 #%uipment 2.2.1 ?ol)ering gun 2.2.2 *ulti-tester 3.1 goggles 3.2 glo es 3.3 apronBo erall 4.1 Clamping 4.2 Pin connection 4.3 ?ol)ere) Foints 4.4 Plugs 5.1 0ccessories ma! inclu)e t1e 'ollo3ing 2ut not limite) to8 5.1.1 2rac4ets 5.1.2 clamps
2. Tools an) e%uipment
3. Personal protecti e e%uipment 4. *et1o)s
5. 0ccessories
3.
E+IDENCE GUIDE 1. Critical aspect o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8 1.1. ;n)ertoo4 3or4 sa'el! an) accor)ing to 3or4place an) stan)ar) proce)ures 1.2. use) appropriate terminationB connection met1o)s 1.3. 'ollo3e) correct se%uence in termination B connection process 1.4. con)ucte) testing o' terminate) connecte) electrical 3iringBelectronic circuits using appropriate proce)ures an) stan)ar)s 2. ;n)erpinning 4no3le)ge 2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 2... 3.1. ;se o' tools ;se o' test instrumentsBe%uipment #lectrical t1eor! ?ingle p1ase 0C principles 9iring tec1ni%ues DC po3er supplies ?ol)ering $ea)ing s4ills re%uire) to interpret 3or4 instruction 3.2. Communication s4ills 3.3. ?ol)ering tec1ni%ues 4.1. T1e assessor ma! select t3o 526 o' t1e 'ollo3ing assessment met1o)s to o2Fecti el! assess t1e can)i)ate8 4.1.1. =2ser ation 4.1.2. =ral -uestioning 4.1.3. Practical )emonstration 5.1. Tools 'or measuring( cutting( )rilling( assem2lingB)isassem2ling( connecting. Tool set inclu)es t1e 'ollo3ing 2ut not limite) to8 5.1.1. scre3 )ri ers 5.1.2. pliers 5.1.3. cutters 6.1. 0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment
5. $esource implication
3:
CORE COM)ETENCIES
;N/T T/T&# ;N/T C=D# ;N/T D#?C$/PT=$
8 8 8
INSTALL COM)UTER SYSTEMS AND NET*OR7S ELC6/12,; T1is unit co ers t1e outcomes re%uire) in installing( assem2ling an) testing computers an) common perip1erals.
ELEMENT 1 Plan an) prepare 'or installation
1.1 /nstallation is planne) an) prepare) to ensure *"policies and procedures are 'ollo3e)( t1e 3or4 is appropriatel! se%uence) in accor)ance 3it1 re%uirements 1.2 0ppropriate personnel are consulte) to ensure t1e 3or4 is coor)inate) e''ecti el! 3it1 ot1ers in ol e) on t1e 3or4 site 1.3 ,evices / s!stems are o2taine) in accor)ance 3it1 esta2lis1e) proce)ures an) to compl! 3it1 re%uirements 1.4 &ocation in 31ic1 )e ices B s!stems are to 2e installe) is )etermine) 'rom Fo2 re%uirements 1.5 *aterials necessar! to complete t1e 3or4 are o2taine) in accor)ance 3it1 esta2lis1e) proce)ures an) c1ec4e) against Fo2 re%uirements 1.6 Tools1 e%uipment a&d testing devices nee)e) to carr! out t1e installation 3or4 are o2taine) in accor)ance 3it1 esta2lis1e) proce)ures an) c1ec4e) 'or correct operation an) sa'et! 1.. Preparator! 3or4 is c1ec4e) to ensure no unnecessar! )amage 1as occurre) an) complies 3it1 re%uirements
39
/nstall e%uipment B )e ice B s!stem
Con)uct test
2.1 =>H? policies an) proce)ures 'or installing )e icesBs!stems are 'ollo3e) 2.2 De ices B s!stems are installe) in accor)ance 3it1 re%uirements( 3it1out )amage or )istortion to t1e surroun)ing en ironment or ser ices 2.3 @ariation to )e ices B s!stems installation is carrie) out in accor)ance to customerBclient re%uirements 2.4 De ices B s!stems are terminate) an) connecte) in accor)ance 3it1 re%uirements 2.5 ;nplanne) e ents or con)itions are respon)e) to in accor)ance 3it1 esta2lis1e) proce)ures 2.6 0ppro al is o2taine) in accor)ance 3it1 esta2lis1e) proce)ures 'rom appropriate personnel 2e'ore an! contingencies are implemente) 2.. =n-going c1ec4s o' t1e %ualit! o' t1e 3or4 are un)erta4en in accor)ance 3it1 esta2lis1e) proce)ures 3.1 =>H? policies an) proce)ures are 'ollo3e) 3.2 Circuits an) s!stems are c1ec4e) as 2eing isolate) 31ere necessar! using speci'ie) testing procedures 3.3 Parts or connections o' t1e installation or ser ice t1at are remo e) in or)er to con)uct t1e test are store) to protect against loss or )amage an) in accor)ance 3it1 esta2lis1e) proce)ures 3.4 ;nplanne) e ents or con)itions are respon)e) to in accor)ance 3it1 esta2lis1e) proce)ures 3.5 0ppro al is o2taine) in accor)ance 3it1 esta2lis1e) proce)ures 'rom appropriate personnel 2e'ore an! contingencies are implemente) 3.6 De ices B s!stems an)Bor installation is teste) to )etermine 31et1er it con'orms to re%uirements 3.. Parts( an)Bor connections remo e) 'or t1e purpose o' testing are returne) to pre-test con)itions in accor)ance 3it1 esta2lis1e) proce)ures 3.: +inal inspections are un)erta4en to ensure t1e installe) )e ices B s!stems con'orms to re%uirements 3.9 Documentation in relation to t1e test is 'or3ar)e) to appropriate personnel an)Bor aut1orit! in accor)ance 3it1 re%uirements
4"
RANGE OF +ARIA(LES @aria2le 1. =>H? policies an) proce)ures 1.1 1.2 1.3 1.4 2.1 2.2 2.3 3.1 $ange =ccupational >ealt1 an) ?a'et! &a3s Personal ?a'et! 9or4place >aCar)s #n ironment &a3s Go2 or)ers $e%uest 'orms $eport s1eets Personal computer s!stems an) )e ices *onitor ?!stem unit an) its components e.g.( mot1er2oar)( po3er suppl! Perip1erals suc1 as printers( scanners Net3or4 )e ices an) ca2ling suc1 as 1u2s( s3itc1es( &0N car)s Tec1nical ?uper isor Client Protecti e e!e3ear Digital multi-meter 9ire stripper 3it1 2olt cutter Pliers 5assorte)6 ?cre3 )ri ers 5assorte)6 ?ol)ering iron Desol)ering tool 0llen 3renc1 5"."5 ".25 inc16 +las1lig1t /C insertionBe7traction tool *irror 5inspection6 $? 232 pin insertionBe7traction tool ?1arp pointe) t3eeCers 0ntistatic 3rist 3rap &0N Tester Crimping tools 0ging test ?u2stitution test
2. $e%uirements
3. De ices B ?!stems
3.2 3.3 4. 0ppropriate personnel 5. Tools( e%uipment an) testing )e ices 4.1 4.2 5.1 5.2 5.3 5.4 5.5 5.6 5.. 5.: 5.9 5.1" 5.11 5.12 5.13 5.14 5.15 5.16 6.1 6.2
6. Testing proce)ures
41
E+IDENCE GUIDE 1. Critical aspects o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8 1.1. /nstalle) t1e computer s!stems an) net3or4s in accor)ance 3it1 re%uirements, 3it1out )amage or )istortion to t1e surroun)ing en ironment or ser ices 1.2. Teste) t1e installe) computer s!stems an) net3or4 to )etermine 31et1er it con'orms to clients re%uirements 1.3. Con)ucte) 'inal inspections to ensure t1e installe) )e ices B s!stems con'orms to clients re%uirements 2.1. T!pes o' computers 2.2. Computer operating s!stems 2.3. Perip1eral )e ices 2.4. 0pplication pac4ages H use o' application programs 2.5. *ultime)ia s!stems 2.6. *ot1er2oar)s 2... *ultime)ia storage )e ices8 2.:. @i)eo car)s 2.9. ?oun) car)s 2.1". Computer PC 1ar)3are 2.11. &ocal area net3or4s 5&0Ns6 2.12. Arap1ical user inter'ace 2.13. ;se o' utilitiesBso't3are =perating s!stems Diagnostic so't3are De ice )ri ers 3.1 Ca2le trou2les1ooting 3.2 Pro2lem sol ing s4ills 3.3 Decision ma4ing s4ills 3.4 $ea)ing an) 3riting s4ills T1e assessor ma! select an! t3o o' t1e 'ollo3ing assessment met1o)s to o2Fecti el! assess t1e can)i)ate8 4.1 Practical Demonstration 3B oral %uestioning 4.2 /nter ie3 4.3 T1ir) Part! 4.4 Port'olio
;n)erpinning s4ills
*et1o) o' assessment
42
$esource /mplications
Conte7t o' 0ssessment
T1e 'ollo3ing resources *;?T 2e pro i)e)8 5.1 PC or 3or4station 5.2 Tools an) test instruments 5.3 0ppropriate so't3are applicationsBprograms 6.1 0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment
43
9 9 9
CONFIGURE COM)UTER SYSTEMS AND NET*OR7S ELC6/12/: T1is unit co ers t1e 4no3le)ge( s4ills an) attitu)es nee)e) to con'igure computer s!stems an) net3or4s. )ERFORMANCE CRITERIA
Italicized items are ela2orate) in t1e range o' @aria2les
ELEMENT 1. Plan an) prepare 'or con'iguration
2. Con'igure computer s!stems an) net3or4s
3.
/nspect an) test con'igure) computer s!stems an) net3or4s
1.1. Computer s!stems an) net3or4s to 2e con'igure) are i)enti'ie) 'rom t1e Go2B?er ice =r)er or instructions 1.2. Con'iguration is planne) an) prepare) in line 3it1 Fo2 re%uirements. 1.3. *" policies and procedures are 'ollo3e) in line 3it1 Fo2 re%uirements. 1.4. #omputer s!stems and networks 'or con'iguration are c1ec4e) against speci'ications an) re%uirements. 1.5. /aterials necessar! to complete t1e 3or4 are o2taine) in accor)ance 3it1 esta2lis1e) proce)ures an) c1ec4e) against Fo2 re%uirements. 1.6. Tools1 e%uipment and testing devices nee)e) 'or con'iguration o' computer s!stems an) net3or4s are o2taine) an) c1ec4e) 'or correct operation an) sa'et! 2.1. 0ppropriate personal protective e%uipment is use) an) =>? policies an) proce)ures are 'ollo3e) 2.2. Normal 'unction o' s!stems an) net3or4s is c1ec4e) in accor)ance 3it1 manu'acturerEs instructions 2.3. +ault or pro2lem in t1e computer s!stems an) net3or4s is )iagnose) in line 3it1 t1e stan)ar) operating proce)ures. 2.4. Computer s!stems an) net3or4s are con'igure) in line 3it1 t1e stan)ar) operating proce)ures. 2.5. ;nplanne) e ents or con)itions are respon)e) to in accor)ance 3it1 esta2lis1e) proce)ures 3.1. +inal inspections are un)erta4en to ensure t1at t1e con'iguration )one on t1e s!stems an) net3or4s con'orms 3it1 t1e manu'acturerEs instructionBmanual 3.2. Computer s!stems an) net3or4s are c1ec4e) to ensure sa'e operation. 3.3. $eport is prepare)Bcomplete) accor)ing to compan! re%uirements.
44
RANGE OF +ARIA(LES @aria2le 1. 2. => H ? policies an) proce)ures Computer s!stems an) net3or4s $ange 1.1. => H ? gui)elines 1.2. P1ilippine en ironmental stan)ar)s /nclu)es 2ut not limite) to8 2.1. ?er ers 2.2. perip1erals 2.3. )es4top computers /nclu)es 2ut not limite) to8 3.1. Connectors 3.2. 0)aptors 3.3. 9ires an) ca2les 3.4. 0ppropriate so't3are 3.5. Computer storage me)ia Tools 'or8 cutting( s1aping( )rilling( t1rea)ing( tapping( 'inis1ing( )ismantling( an) assem2ling. Tool set inclu)es 2ut not limite) to8 4.1. Pliers 5assorte)6 4.2. ?cre3 )ri ers 5assorte)6 4.3. ?ol)ering ironBgun 4.4. 9renc1es 5.1. #%uipment inclu)es 2ut not limite) to8 5.1.1. Con'igurator 5.1.2. Computer 5.2. Testing )e ices inclu)es 2ut not limite) to8 5.2.1. *ultimeter 5.2.2. Cali2rators 5.2.3. ?ignal generator 5.2.4. =scilloscope /nclu)es 2ut not limite) to8 6.1. AogglesBglasses 6.2. ?a'et! apparelBsuit 6.3. *as4 6.4. Alo es 6.5. 0nti-static 3rist 3rap
3.
*aterials
4.
Tools
5.
#%uipmentBtesting )e ices
6.
Personal protecti e e%uipment
45
E+IDENCE GUIDE 1. Critical aspect o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8 1.1. 1.2. 1.3. 1.4. 1.5. 2. ;n)erpinning 4no3le)ge /nterprete) 3or4 instructions accor)ing to Fo2 re%uirements. Diagnose) 'aults or pro2lems on t1e s!stems an) net3or4s Con'igure) t1e i)enti'ie) s!stems an) net3or4s C1ec4e) con'igure) s!stems an) net3or4s to ensure sa'et! Documente) t1e tas4s un)erta4en
/nclu)es 2ut not limite) to8 2.1. =ccupational 1ealt1 an) sa'et! 2.2. 2.3. 2.4. 2.5. 2.6. 2... 2.:. 2.9. /T 1ar)3ares ;se o' tools *at1ematical calculations #lectrical t1eor! #lectronics t1eor! ;se o' test e%uipment an) cali2rators 9iring tec1ni%ues Dra3ing interpretation
2.1". ?ol)ering tec1ni%ues 2.11. Computer operations 3. ;n)erpinning s4ills 3.1. 3.2. 3.3. 3.4. $ea)ing s4ills re%uire) to interpret 3or4 instructions Communication s4ills nee)e) to interpret an) )e'ine 3or4 proce)ures Pro2lem sol ing in emergenc! situation Con'iguration proce)ures
46
4.1.
T1e assessor ma! select t3o o' t1e 'ollo3ing assessment met1o)s to o2Fecti el! assess t1e can)i)ate8 4.1.1. 4.1.2. 4.1.3. 4.1.4. =2ser ation -uestioning T1ir) Part! Port'olio
5. $esource /mplication
T1e 'ollo3ing resources *;?T 2e pro i)e)8 5.1. Tools 5.2. 5.3. 5.4. 5.5. Test e%uipmentBinstruments *aterials Personal Protecti e #%uipment Tec1nical manuals 0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment
6.1.
4.
UNIT TITLE UNIT CODE
9 9
DIAGNOSE AND TROU(LESHOOT COM)UTER SYSTEMS ELC6/12/, T1is unit co ers t1e 4no3le)ge( s4ills an) attitu)es nee)e) to )iagnose computer s!stems an) net3or4s.
UNIT DESCRI)TOR 9
ELEMENT 1. Plan an) prepare 'or )iagnosis o' 'aults o' computer s!stems
1.1. 1.2. 1.3.
Diagnosis o' 'aults is planne) an) prepare) in line 3it1 Fo2 re%uirements *" - policies and procedures are 'ollo3e) in line 3it1 Fo2 re%uirements 0ppropriate personnel are consulte) to ensure t1at t1e 3or4 is e''ecti el! coor)inate) /aterials necessar! to complete t1e 3or4 are o2taine) in accor)ance 3it1 esta2lis1e) proce)ures an) c1ec4e) against Fo2 re%uirements Tools1 e%uipment and testing devices nee)e) to carr! out t1e 3or4 are o2taine) in accor)ance 3it1 esta2lis1e) proce)ures an) c1ec4e) 'or proper operation an) sa'et!. #omputer s!stems and networks )e'ects are c1ec4e) against Fo2 re%uirements. 0ppropriate personal protective e%uipment is use) in line 3it1 stan)ar) proce)ures. +aults or pro2lems in t1e computer s!stems an) net3or4s are )iagnose) accor)ing to re%uirements an) in line 3it1 t1e stan)ar) proce)ures. Contingenc! measures are manage) an) implemente) in accor)ance 3it1 esta2lis1e) proce)ures ;nplanne) e ents or con)itions are respon)e) to in accor)ance 3it1 esta2lis1e) proce)ures
1.4.
1.5.
1.6. 2. Diagnose 'aults o' computer s!stems 2.1.
2.2.
2.3.
2.4.
4:
3. $ecti'!Bcorrect )e'ects in computer s!stems an) net3or4s
3.1. 3.2.
0ppropriate personal protecti e e%uipment is use) in line 3it1 stan)ar) proce)ures. De'ecti e components or parts are replace) or correcte) 3it1out )amage to t1e surroun)ing en ironment or ser ices 0)Fustments( i' necessar! are ma)e in accor)ance 3it1 esta2lis1e) proce)ures ;nplanne) e ents or con)itions are respon)e) to in accor)ance 3it1 esta2lis1e) proce)ures. Computer s!stems an) net3or4s are teste) to ensure sa'e operation. ;nplanne) e ents or con)itions are respon)e) to in accor)ance 3it1 esta2lis1e) proce)ures. $eportBs are prepare) an) complete) accor)ing to compan! polic!
3.3. 3.4.
4. Test s!stems an) net3or4s
4.1. 4.2.
4.3.
49
Ra&#e o< +aria='es @aria2le 1. 2. => H ? policies an) proce)ures Computer s!stems an) net3or4s 1.1. 1.2. $ange => H ? gui)elines P1ilippine en ironmental stan)ar)s
/nclu)es 2ut not limite) to8 2.1. ser ers 2.2. perip1erals 2.3. )es4top computers /nclu)es 2ut not limite) to8 3.1. Connectors 3.2. 0)aptors 3.3. 9ires an) ca2les 3.4. 0ppropriate so't3are 3.5. Computer storage me)ia Tools 'or8 cutting( s1aping( )rilling( t1rea)ing( tapping( 'inis1ing( )ismantling( an) assem2ling. Tool set inclu)es 2ut not limite) to8 4.1. Pliers 5assorte)6 4.2. ?cre3 )ri ers 5assorte)6 4.3. ?ol)ering ironBgun 4.4. 9renc1es Testing )e ices inclu)es 2ut not limite) to8 5.1. *ultimeter 5.2. Cali2rators 5.3. ?ignal generator 5.4. =scilloscope 5.5. 0ppropriate so't3are /nclu)es 2ut not limite) to8 6.1. AogglesBglasses 6.2. *as4 6.3. Alo es 6.4. 0nti-static 3rist 3rap
3.
*aterials
4.
Tools
5.
Testing )e ices
6.
Personal protecti e e%uipment
5"
Evide&ce G ide 1. Critical aspects o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8 1.1. 1.2. C1ec4e) t1e computer s!stems an) net3or4s against Fo2 re%uirements Correctl! )iagnose) t1e 'aults an) pro2lems in t1e computer s!stems an) net3or4s accor)ing to re%uirements an) in line 3it1 t1e stan)ar) proce)ures Correcte) t1e )e'ecti e components or parts o' t1e computer s!stems an) net3or4s 3it1out )amage to t1e surroun)ing en ironment or ser ices Teste) t1e computer s!stems an) net3or4s to ensure sa'e operation.
1.3.
1.4. 2. ;n)erpinning 4no3le)ge
/nclu)es 2ut not limite) to8 2.1. =ccupational >ealt1 an) ?a'et! 2.2. 2.3. 2.4. 2.5. 2.6. 2... 2.:. 2.9. ;se o' tools #lectrical t1eor! 9iring tec1ni%ues Digital electronics *icroprocessor Po3er supplies #lectronic 'ault 'in)ings Arap1ical user inter'ace
2.1". Data communications 2.11. &ocal 0rea Net3or4s 2.12. Net3or4 =perating ?!stems 2.13. 0pplication so't3are 2.14. Computer monitors 2.15. Basic telep1on! 2.16. Control programming st!le 2.1.. *icroprocessor programming 2.1:. *ultime)ia computer s!stems
51
3.
;n)erpinning s4ills
3.1. 3.2. 3.3.
$ea)ing s4ills re%uire) to interpret 3or4 instructions Communication s4ills nee)e) to interpret an) )e'ine 3or4 proce)ures Pro2lem sol ing in emergenc! situation
4.
T1e assessor ma! select t3o or more o' t1e 'ollo3ing assessment met1o)s to o2Fecti el! assess t1e can)i)ate8 4.1. 4.2. 4.3. 4.4. =2ser ation -uestioning T1ir) Part! Port'olio
5.
$esource /mplication
T1e 'ollo3ing resources *;?T 2e pro i)e)8 5.1. Tools 5.2. 5.3. 5.4. 5.5. Test e%uipmentBinstruments *aterials PP# Tec1nical manuals
6.
0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment
52
;N/T T/T&# ;N/T C=D#
8 8
MAINTAIN COM)UTER SYSTEMS AND NET*OR7S ELC6/12,> T1is unit co ers t1e 4no3le)ge( s4ills an) attitu)es nee)e) to maintain an) ser ice computer s!stems an) net3or4s.
;N/T D#?C$/PT=$ 8
ELEMENT 1. Plan an) prepare 'or maintenance
Italicized items are ela2orate) in t1e range o' @aria2les
2. *aintain computer s!stems an) net3or4s
3. /nspect an) test t1e computer s!stems an) net3or4s
1.1. *aintenance is planne) an) prepare) in line 3it1 Fo2 re%uirements. 1.2. *" policies and procedures are 'ollo3e) in line 3it1 Fo2 re%uirements. 1.3. #omputer s!stems and networks 'or maintenance are c1ec4e) against speci'ications an) re%uirements. 1.4. /aterials necessar! to complete t1e 3or4 are o2taine) in accor)ance 3it1 esta2lis1e) proce)ures an) c1ec4e) against Fo2 re%uirements. 1.5. Tools1 e%uipment and testing devices nee)e) 'or t1e maintenance are o2taine) an) c1ec4e) 'or correct operation an) sa'et! 1.6. Computer s!stems an) net3or4s maintaine) are i)enti'ie) 'rom t1e Fo2Bser ice or)er or instructions 2.1. 0ppropriate personal protective e%uipment is use) in line 3it1 stan)ar) proce)ures. 2.2. Normal 'unction o' computer s!stems an) net3or4s are c1ec4e) in accor)ance 3it1 manu'acturerEs instructions. 2.3. ?c1e)ule)Bperio)ic maintenance is per'orme) in accor)ance 3it1 manu'acturerEs re%uirements. 2.4. 91ere necessar!( nee)e) repairsBreplacements are ma)e in accor)ance 3it1 esta2lis1e) proce)ures. 2.5. ;nplanne) e ents or con)itions are respon)e) to in accor)ance 3it1 esta2lis1e) proce)ures 3.1. +inal inspections are un)erta4en to ensure t1at t1e testing con)ucte) on t1e )e ice con'orms 3it1 t1e manu'acturerEs instructionBmanual 3.2. Computer s!stems an) net3or4s are c1ec4e) to ensure sa'e operation. 3.3. 9or4 site is cleane) an) cleare) o' all )e2ris an) le't in sa'e con)ition in accor)ance 3it1 compan! proce)ures 3.4. $eport is prepare) an) complete) accor)ing to compan! re%uirements
53
Ra&#e o< +aria='es +aria='e 1. => H ? policies an) proce)ures 2. Computer s!stems an) net3or4s Ra&#e 1.1. => H ? gui)elines 1.2. P1ilippine en ironmental stan)ar)s /nclu)es 2ut not limite) to8 2.1. ?er ers 2.2. perip1erals 2.3. )es4top computers /nclu)es 2ut not limite) to8 3.1. )is4s 3.2. CD Tools 'or8 cutting( s1aping( )rilling( t1rea)ing( tapping( 'inis1ing( )ismantling( an) assem2ling. Tool set inclu)es 2ut not limite) to8 4.1. Pliers 5assorte)6 4.2. ?cre3 )ri ers 5assorte)6 4.3. ?pecial tools 5.1. #%uipment inclu)es 2ut not limite) to8 5.1.1. *aintenance 2enc1 5.1.2. Po3er suppl! e%uipment 5.2. Testing )e ices inclu)e 2ut not limite) to8 5.2.1. *ulti-meter 5.2.2. so't3are /nclu)es 2ut not limite) to8 6.1. AogglesBglasses 6.2. *as4 6.3. Alo es 6.4. 0nti-static 3rist 3rap
3. *aterials
4. Tools
5. #%uipmentBtesting )e ices
6. Personal protecti e e%uipment
54
Evide&ce G ide 1. Critical aspect o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8 1.1 /nterprete) 3or4 instructions accor)ing to Fo2 re%uirements. 1.2 Con)ucte) maintenance properl! on t1e s!stems using stan)ar) proce)ures 1.3 Diagnose) 'aults in t1e s!stems 1.4 C1ec4e) t1e maintaine)Bser ice) s!stems to ensure sa'et! 1.5 Documente) t1e tas4s un)erta4en 2. ;n)erpinning 4no3le)ge /nclu)es 2ut not limite) to8 2.1 =ccupational 1ealt1 an) sa'et! 2.2 PC s!stems 2.3 Computer =perating ?!stems 2.4 ;se o' tools 2.5 *at1ematical calculations 2.6 #lectrical t1eor! 2.. #lectronics t1eor! 2.: 9iring tec1ni%ues 2.9 Dra3ing interpretation 2.1" Computer operations 2.11 0) ance) net3or4ing 2.12 Net3or4 ca2ling 2.13 @iruses 2.14 ;se o' applications so't3are
55
3.
;n)erpinning s4ills
3.1 $ea)ing s4ills re%uire) to interpret 3or4 instructions 3.2 Communication s4ills nee)e) to interpret an) )e'ine 3or4 proce)ures 3.3 Pro2lem sol ing in emergenc! situation 3.4 Net3or4 Ca2ling 3.5 Connecting computers to 3ire) an) 3ireless &0N 3.6 $emo ing iruses 'rom in'ecte) mac1ines
4.
T1e assessor must select t3o o' t1e 'ollo3ing assessment met1o)s to o2Fecti el! assess t1e can)i)ate8 4.1 =2ser ation 3it1 oral -uestioning 4.2 /nter ie3 4.3 T1ir) Part! 4.4 Port'olio
5.
$esource /mplication
T1e 'ollo3ing resources *;?T 2e pro i)e)8 5.1 Tools 5.2 Computers an) perip1erals 5.3 Test instruments 5.4 *aterials 5.5 PP# 5.6 Tec1nical manuals
6.
0ssessment ma! 2e con)ucte) in t1e 3or4place or in a simulate) en ironment
56
SECTION 2 TRAINING STANDARDS T1ese gui)elines are set to pro i)e t1e Tec1nical an) @ocational #)ucation an) Training 5T@#T6 pro i)ers 3it1 in'ormation an) ot1er important re%uirements to consi)er 31en )esigning training programs 'or Computer >ar)3are ?er icing NC //. 2-,CURRICULUM DESIGN Course Title9 Training >ours9 Course Description8 T1is course is )esigne) to )e elop t1e 2asic 4no3le)ge( s4ills( an) attitu)es o' a Computer ?er ice Tec1nician in accor)ance 3it1 in)ustr! stan)ar)s. To o2tain t1is( all units prescri2e) 'or t1is %uali'ication must 2e ac1ie e)8 (ASIC COM)ETENCIES Unit of Competency 1. Participate in 3or4place communication Learning Outcomes 1.1 =2tain an) con e! 3or4place in'ormation. 1.2 Complete rele ant 3or4 relate) )ocuments. 1.3 Participate in 3or4place meeting an) )iscussion. 2.1 Descri2e an) i)enti'! team role an) responsi2ilit! in a team. 2.2 Descri2e 3or4 as a team mem2er. 3.1 /ntegrate personal o2Fecti es 3it1 organiCational goals. 3.2 ?et an) meet 3or4 priorities. 3.3 *aintain pro'essional gro3t1 an) )e elopment. 4.1 # aluate 1aCar) an) ris4s 4.2 Control 1aCar)s an) ris4s 4.3 *aintain occupational 1ealt1 an) sa'et! a3areness Methodology Aroup )iscussion /nteraction Assessment Approach Demonstration =2ser ation /nter ie3sB %uestioning Demonstration =2ser ation /nter ie3sB %uestioning Demonstration =2ser ation /nter ie3sB %uestioning COM)UTER HARD*ARE SER+ICING ,; Ho rs ((asic) ,; Ho rs (Co88o&) NC &e el NC II
2. 9or4 in a team en ironment
Discussion /nteraction
3. Practice career pro'essionalism
Discussion /nteraction
4. Practice occupational 1ealt1 an) sa'et!
Discussion Plant tour ?!mposium
=2ser ation /nter ie3
5.
COMMON COM)ETENCIES SECTOR9

U&it o< Co8"ete&c%
INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) NC II

Lear&i&# O tco8es Met!odo'o#% Assess8e&t A""roac!
1. 0ppl! -ualit! ?tan)ar)s
1.1. 0sses %ualit! o' recei e) materials 1.2. 0ssess o3n 3or4 1.3. #ngage in %ualit! impro ement
1. +iel) trip 2. ?!mposium 3. Pro2lem sol ing 4. +ilm s1o3ing 5. ?imulation 6. /n)i i)ualiCe learning .. =n t1e Fo2 training
1. Demonstration an) %uestioning 2. =2ser ation an) %uestioning 3. T1ir) part! report
2. Per'orm Computer =peration
2.1. ?et-up 3or4station 2.2. Prepare storage me)ia 2.3. 9or4 3it1 'iles an) o2Fects 2.4. *anipulate 3or) processing so't3are 2.5. *anipulate sprea)s1eet so't3are 2.6. *anipulate customiCe an) )ata2ase applications 2.6. ;tiliCe t1e internet 2... *aintain computer 1ar)3are an) so't3are
1. *o)ular 2. +ilm s1o3ing 3. Computer 2ase) training 5e-learning6 4. ProFect met1o) 5. =n t1e Fo2 training
1. Demonstration an) %uestioning 2. =2ser ation an) %uestioning 3. T1ir) part! report 4. 0ssessment o' output pro)uct 5. Port'olio 6. Computer 2ase) assessment
5:
CORE COM)ETENCIES Course Title9 COM)UTER HARD*ARE SER+ICING 2/: HOURS NC &e el NC II
?uggeste) Nominal Training >ours9 Co rse Descri"tio&9
T1is course is )esigne) to )e elop 4no3le)ge( s4ills( an) attitu)es o' a Computer ?er ice Tec1nician in accor)ance 3it1 in)ustr! stan)ar)s. /t co ers core competencies suc1 as install( maintain( con'igure( an) )iagnose computer s!stems an) net3or4s To o2tain t1is( all units prescri2e) 'or t1is %uali'ication must 2e ac1ie e)8 U&it o< Co8"ete&c% 1. /nstall computer s!stems an) net3or4s Assess8e&t A""roac! 9ritten e7amination Practical e7amination
Lear&i&# O tco8e 1.1. /)enti'!( e7plain an) appl! =>H? policies an) proce)ures in installing computer s!stem an) net3or4s 1.2. /)enti'! an) e7plain t1e useB 'unction o' )i''erent t!pes o' computers( its components( perip1eral )e ices( net3or4 s!stem con'igurations( )e ice speci'ications( tools( e%uipment an) testing instruments. 1.3. /nstall t1e computer s!stems an) net3or4s 1ar)3are 1.4. /nstall operating s!stem( application program so't3are an) )e ice )ri ers 1.5. Per'orm s!stematic inspection an) appl! speci'ic testing proce)ures to isolate an) reme)! installation trou2les
Met!odo'o#% &ecture Discussion Demonstration @ie3ing multime)ia
59
U&it o< Co8"ete&c% 2. Con'igure computer s!stem an) net3or4
Lear&i&# O tco8e 2.1. /)enti'!( e7plain an) appl! =>? policies an) proce)ures in con'iguring computer s!stems an) net3or4s 2.2. /)enti'! an) e7plain t1e useB'unction o' )i''erent t!pes o' tools( an) testing instruments 'or con'iguring computer s!stems an) net3or4s 2.3. Dra3 an) interpret electronic s!m2ols( sc1ematic )iagrams an) )i''erent net3or4 con'igurations 2.4. /)enti'! an) relateBinterpret s!mptoms an) trou2les 2! ocular inspection an) con)uct speci'ic testing to isolate t1e 'aults an) pro2lems 2.5. Dra3 net3or4 )iagram an) per'orm calculation on t1e i)enti'ie) s!stems an) net3or4s 2.6. Per'orm perio)ic c1ec4 on t1e computer s!stems an) net3or4s 2... Document an) recor) se%uence o' e ents in con'iguring s!stems an) net3or4s
Assess8e&t A""roac! 9ritten e7amination Practical e7amination
6"
U&it o< Co8"ete&c%
Lear&i&# O tco8e
3. Diagnose 3.1. /)enti'!( e7plain( an) an) appl! => H ? policies trou2les1oot an) proce)ures in computer )iagnosing computer s!stems s!stems an) net3or4s an) 3.2. /)enti'! an) e7plain t1e net3or4s useB'unction o' )i''erent t!pes o' tools an) testing instruments in )iagnosing computer s!stems an) net3or4s 3.3. #7plain an) appl! t1e correct tec1ni%ues in 1arnessing( ca2ling an) sol)ering 3ires an) Foints 3.4. Dra3 t1e 'lo3 )iagram o' trou2les1ooting an) e7plain t1e proce)ures an) steps in isolating t1e trou2le 3.5. /nspect an) recor) t1e initial con)ition( speci'ication an) ot1er ital in'ormation o' t1e computer s!stems an) net3or4s 3.6. /)enti'! an) relate t1e correct s!mptoms an) trou2les 2! ocular inspection an) isolate t1e 'aults an) pro2lems s!stematicall! 3... $eplace )e'ecti e component 3it1 correct )e ice speci'ication an) 3it1out )amage to computer s!stems an) net3or4s 3.:. Per'orm regular c1ec4 an) recor) t1e normal an) perio)ic test )ata
61
U&it o< Co8"ete&c% 4. *aintain computer s!stems an) net3or4s
Lear&i&# O tco8e 4.1. /)enti'!( e7plain( an) appl! => H ? policies an) proce)ures in maintaining computer s!stems an) net3or4s 4.2. /)enti'! an) e7plain t1e useB'unction o' )i''erent t!pes o' tools( an) testing instruments 'or maintaining computer s!stems an) net3or4s 4.3. /)enti'! an) e7plain )i''erent t!pes o' cleaning ai)s( so't3are )iagnostics an) antiiruses use) in maintaining computer s!stems an) net3or4s 4.4. Disassem2le an) assem2le computer s!stem unit 4.5. Per'orm computer s!stem 1ar)3areEs pre enti e maintenance 4.6. Per'orm computer s!stem so't3areEs pre enti e maintenance 4... /nspect an) recor) t1e con)ition( an) ot1er ital in'ormation o' t1e computer s!stems an) net3or4s 4.:. Document an) recor) t1e se%uence o' e ents in maintaining computer s!stems an) net3or4s
62
2-/-
TRAINING DELI+ERY T1e )eli er! o' training s1oul) a)1ere to t1e )esign o' t1e curriculum. Deli er! s1oul) 2e gui)e) 2! t1e 1" 2asic principles o' t1e competenc!-2ase) T@#T. T1e training is 2ase) on curriculum )e elope) 'rom t1e competenc! stan)ar)sK &earning is mo)ular in its structureK Training )eli er! is in)i i)ualiCe) an) sel'-pace)K Training is 2ase) on 3or4 t1at must 2e per'orme)K Training materials are )irectl! relate) to t1e competenc! stan)ar)s an) t1e curriculum mo)ulesK 0ssessment is 2ase) in t1e collection o' e i)ence o' t1e per'ormance o' 3or4 to t1e in)ustr! re%uire) stan)ar)K Training is 2ase) 2ot1 on an) o''-t1e-Fo2 componentsK 0llo3s 'or recognition o' prior learning 5$P&6 or current competenciesK Training allo3s 'or multiple entr! an) e7itK an) 0ppro e) training programs are nationall! accre)ite).
T1e competenc!-2ase) T@#T s!stems recogniCes arious t!pes o' )eli er! mo)es( 2ot1 on an) o''-t1e-Fo2 as long as t1e learning is )ri en 2! t1e competenc! stan)ar)s speci'ie) 2! t1e in)ustr!. T1e 'ollo3ing training mo)alities ma! 2e a)opte) 31en )esigning training programs8 T1e )ualiCe) mo)e o' training )eli er! is pre'erre) an) recommen)e). T1us programs 3oul) contain 2ot1 in-sc1ool an) in-in)ustr! training or 'iel)3or4 components. Details can 2e re'erre) to t1e Dual Training ?!stem 5DT?6 /mplementing $ules an) $egulations. *o)ularBsel'-pace) learning is a competenc!-2ase) training mo)alit! 31erein t1e trainee is allo3e) to progress at 1is o3n pace. T1e trainer 'acilities t1e training )eli er!. Peer teac1ingBmentoring is a training mo)alit! 31erein 'ast learners are gi en t1e opportunit! to assist t1e slo3 learners. ?uper ise) in)ustr! training or on-t1e-Fo2 training is an approac1 in training )esigne) to en1ance t1e 4no3le)ge an) s4ills o' t1e trainee t1roug1 actual e7perience in t1e 3or4place to ac%uire a speci'ic competencies prescri2e) in t1e training regulations. Distance learning is a 'ormal e)ucation process in 31ic1 maForit! o' t1e instruction occurs 31en t1e stu)ents an) instructors are not in t1e same place. Distance learning ma! emplo! correspon)ence stu)!( or au)io( i)eo or computer tec1nologies.
63
2-2-
TRAINEE ENTRY RE.UIREMENTS Trainees or stu)ents 3is1ing to gain entr! into t1is course s1oul) possess t1e 'ollo3ing re%uirements8 can communicate eit1er oral an) 3rittenK must 2e p1!sicall! an) mentall! 'it 3it1 goo) moral c1aracterK an) must pass t1e traina2ilit!Baptitu)e test.
T1is list )oes not inclu)e speci'ic institutional re%uirements suc1 as e)ucational attainment( appropriate 3or4 e7perience( an) ot1ers t1at ma! 2e re%uire) o' t1e trainees 2! t1e sc1ool or training center )eli ering t1e T@#T program. 2-1LIST OF TOOLS, E.UI)MENT AND MATERIALS COM)UTER HARD*ARE SER+ICING 0 NC II $ecommen)e) list o' tools( e%uipment an) materials 'or t1e training o' 1" trainees 'or Computer >ar)3are ?er icing NC // .UANTITY 1" pieces 1" pieces 1" pieces 1" pieces 1" sets 1" units 5 pieces 1" pieces 1" pieces 1 spool 5 pieces ?cre3)ri er 5stan)ar)6 ?cre3)ri er 5P1ilips6 &ong nose pliers *ec1anical pliers 0llen 3renc1 #lectronic tester Crimping tools ?ol)ering gun ?ol)er suc4er &ea) 9ire stripper TOOLS
64
.UANTITY 1" sets 1" sets 1 unit 1" units 1 unit 1 unit 1 unit 1 unit 1 unit 2 units 2 units 2 units 2 units 2 pieces .UANTITY 1" sets 2 sets 5" pieces 1 2o7 1 can 1 piece -;0NT/TL 1" pieces 1" pieces 1" pieces Net3or4 =? so't3are $G 45 ;TP ca2le Contact cleaner 91ite2oar)
E.UI)MENT Computer 3it1 perip1erals Computer ta2les an) c1air 5ergonomic6 /nternet su2scription ;ninterrupti2le Po3er ?uppl! 5;P?6 ?er er >u2 B ?3itc1 *o)em +a7 mac1ine PC @i)eo camera #7ternal CD 3riter #7ternal Cip )ri e scanner printers +las1 )is4 B *emor! stic4 MATERIALS ?o't3are applications
$#?=;$C#? B *0N;0&? *ot1er2oar)Es manual an) installer @i)eo )e ice )ri er installer ?oun) )e ice )ri er installer Computer 2oo4( PC *agaCines an) Fournals
65
2-3-
TRAINING FACILITIES T1e Computer ?er ice 9or4s1op must 2e in an in'rastructure 'acilit! t1at is generall! accepte) to in)ustr! stan)ar)s an) practice. Base) on class siCe o' minimum o' 1" stu)entBtrainees t1e space re%uirements 'or t1e teac1ingB learning an) circulation areas are as 'ollo3s8 TEACHING ? LEARNING AREAS 'ect re area 'a=orator% (c =ic'e) 'ear&i&# reso rce ? stora#e circ 'atio& area SI@E 5in *#T#$6 475 1.5 7 2 51"6 475 AREA 5in ?%. *eters6 2" 3" 2" 2" Tota' *orAs!o" Area9 TOTAL AREA 5in ?%. *eters6 2" 3" 2" 2" >:
2-4-
TRAINERS .UALIFICATION COM)UTER HARD*ARE SER+ICING 0 NC II TRAINERS .UALIFICATION (T. II) *ust 2e a 1ol)er o' NC // or its e%ui alent %uali'ication *ust 1a e un)ergone training on Training *et1o)olog! /// 5T* ///6 *ust 2e p1!sicall! an) mentall! 'it M*ust 1a e at least 2 !ears rele ant Fo2Bin)ustr! e7perience must 2e a ci il ser ice eligi2le 5'or go ernment position or appropriate pro'essional license issue) 2! t1e Pro'essional $egulator! Commission6 M=ptional. =nl! 31en re%uire) 2! t1e 1iring institution. $e'erence8 T#?D0 Boar) $esolution No. 2""4 "3
2-6
INSTITUTIONAL ASSESSMENT /nstitutional assessment is un)erta4en 2! trainees to )etermine t1eir ac1ie ement o' units o' competenc!. 0 certi'icate o' ac1ie ement is issue) 'or eac1 unit o' competenc!.
66
SECTION 1 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS 4.1 To attain t1e National -uali'ication o' Computer >ar)3are ?er icing NC //( t1e can)i)ate must )emonstrate competence in all units liste) in ?ection 1. ?uccess'ul can)i)ates s1all 2e a3ar)e) a National Certi'icate signe) 2! t1e T#?D0 Director Aeneral.
4.2
T1e %uali'ication o' Computer >ar)3are ?er icing NC // ma! 2e attaine) t1roug1 )emonstration o' competence t1roug1 a single compre1ensi e proFect-t!pe assessment co ering all re%uire) units o' competenc! o' t1e %uali'ication.
4.3
0ssessment s1all 'ocus on t1e core units o' competenc!. T1e 2asic an) common units s1all 2e integrate) or assesse) concurrentl! 3it1 t1e core units. T1e 'ollo3ing are %uali'ie) to appl! 'or assessment an) certi'ication8 4.4.1. Ara)uate o' 'ormal( non-'ormal( an) in'ormal inclu)ing enterprise2ase) training programs. 4.4.2. #7perience) 3or4ers 53age emplo!e) or sel' emplo!e)6
4.4
4.5
T1e gui)elines on assessment an) certi'ication are )iscusse) in )etail in t1e Proce)ures *anual on 0ssessment an) Certi'ication an) Aui)elines on t1e /mplementation o' t1e P1ilippine T@#T -uali'ication an) Certi'ication ?!stem 5PT-C?6.
6.
ANNEB A COM)ETENCY MA) (ASIC COM)ETENCIES

$ecei e an) $espon) to 3or4place communication 9or4 3it1 =t1ers Demonstrate 9or4 @alues Participate in 9or4place Communication 9or4 in a Team #n ironment Practice Career Pro'essionalism
Practice >ouse4eeping Proce)ures 55?6
&ea) 9or4place Communication
&ea) ?mall Team
De elop an) Practice Negotiation ?4ills
?ol e Pro2lems $elate) to 9or4 0cti ities
;se $ele ant Tec1nologies
;tiliCe ?pecialist Communication s4ills
De elop Team an) /n)i i)ual
0ppl! Pro2lem ?ol ing Tec1ni%ues in t1e 9or4place
Collect( 0nal!Ce an) =rganiCe /n'ormation
Promote #n ironmental Protection
COMMON COM)ETENCIES
Per'orm Computer =perations Per'orm *ensuration an) Calculation Prepare an) /nterpret Tec1nical Dra3ing ;se >an) Tools Terminate an) Connect #lectrical 9iring an) #lectronic Circuits
Test #lectronic B #lectromec1anical Components an) De ices
CORE COM)ETENCIES
/nstall /nstrumentation an) Control De ices Cali2rate /nstrumentation an) Control De ices Con'igure /nstrumentation an) Control De ices &oop C1ec4 /nstrumentation an) Control De ices *aintain an) $epair /nstrumentation an) Control De ices ?tart-up an) Commissioning /nstrumentation an) Control De ices Diagnose an) Trou2les1oot /nstrumentation Control ?!stems
6:
/nstall *ec1atronic De ices ?er ice an) $epair 0u)io ?!stems an) Pro)ucts
Cali2rate an) Con'igure *ec1atronic De ices ?er ice an) $epair Consumer @i)eo ?!stems an) Pro)ucts
Con'igure an) 0ppl! *ec1atronic ?o't3are Programs ?er ice an) $epair Business *ac1ines
Diagnose an) Trou2les1oot *ec1atronic 5/n)ustrial 0utomation6 ?!stems
*aintain an) $epair *ec1atronic 5/n)ustrial 0utomation6 ?!stems
Commission *ec1atronic 5/n)ustrial 0utomation6 ?!stems
?er ice an) $epair Domestic 0ppliances *aintain Computer ?!stems an) Net3or4s
/nstall Computer ?!stems an) Net3or4s
Con'igure Computer ?!stems an) Net3or4s
Diagnose an) Trou2les1oot Computer ?!stems an) Net3or4s
-uali'ication 'or NC //
69
DEFINITION OF TERMS 1. Co8" ter S%ste8 - T1e complete computer ma)e up o' t1e CP;( memor! an) relate) electronics 5main ca2inet6( all t1e perip1eral )e ices connecte) to it an) its operating s!stem. Computer s!stems 'all into t3o 2roa) )i isions8 clients an) ser ers. Client mac1ines 'all into t1ree categories 'rom lo3 to 1ig1 en)8 laptop( )es4top an) 3or4station. ?er ers range 'rom small to large8 lo3-en) ser ers( mi)range ser ers an) main'rames. 2. Co&<i# ratio& - T1e ma4eup o' a s!stem. To Ncon'igureN is to c1oose options in or)er to create a custom s!stem. NCon'igura2ilit!N is a s!stem,s a2ilit! to 2e c1ange) or customiCe). 3. Co&&ector - 0n! plug an) soc4et t1at lin4s t3o )e ices toget1er. 0lt1oug1 ta4en 'or grante) an) rarel! in t1e limelig1t( connectors are a 1uge in)ustr!( an) t1e %ualit! o' t1ese components is more critical t1an most people 3oul) imagine. 91en not )esigne) or constructe) properl!( t1e! o'ten 2ecome t1e 3ea4est element in an electronic s!stem.
4. Dis"'a% Ada"ter - 0 plug-in car) in a )es4top computer t1at con erts t1e images create) in t1e computer to t1e electronic signals re%uire) 2! t1e monitor. /t )etermines t1e ma7imum resolution( re'res1 rate an) num2er o' colors t1at can 2e )ispla!e)( 31ic1 t1e monitor must also 2e a2le to support. =n man! PC mot1er2oar)s( t1e )ispla! a)apter circuits are 2uilt into t1e c1ipset( an) an 0AP or PC/ car) is not re%uire).
5. EC"a&sio& (oard - 0 printe) circuit 2oar) t1at plugs into an e7pansion slot an) e7ten)s t1e computer,s capa2ilit! to control a perip1eral )e ice. 0ll t1e 2oar)s 5car)s6 t1at plug into a computer,s 2us are e7pansion 2oar)s( suc1 as )ispla! a)apters( )is4 controllers( net3or4 a)apters an) soun) car)s.
."
6. EC"a&sio& ( s - 0n inputBoutput 2us t!picall! comprise) o' a series o' slots on t1e mot1er2oar). #7pansion 2oar)s 5car)s6 are plugge) into t1e 2us. /?0 an) PC/ are t1e common e7pansion 2uses in a PC. .. Gra"!ica' User I&ter<ace - 0 grap1ics-2ase) user inter'ace t1at incorporates mo a2le 3in)o3s( icons an) a mouse. T1e a2ilit! to resiCe application 3in)o3s an) c1ange st!le an) siCe o' 'onts are t1e signi'icant a) antages o' a A;/ s. a c1aracter-2ase) inter'ace. A;/s 1a e 2ecome t1e stan)ar) 3a! users interact 3it1 a computer( an) t1e maFor A;/s are t1e 9in)o3s an) *ac inter'aces along 3it1 *oti' 'or ;ni7 an) t1e AN=*# an) DD# inter'aces 'or &inu7. :. Mot!er=oard - 0lso calle) t1e Ns!stem 2oar)(N it is t1e main printe) circuit 2oar) in an electronic )e ice( 31ic1 contains soc4ets t1at accept a))itional 2oar)s. /n a )es4top computer( t1e mot1er2oar) contains t1e CP;( c1ipset( PC/ 2us slots( 0AP slot( memor! soc4ets an) controller circuits 'or t1e 4e!2oar)( mouse( )is4s an) printer. /t ma! also 1a e 2uilt-in controllers 'or mo)em( soun)( )ispla! an) net3or4( o2 iating t1e nee) to plug in a car). 0 laptop mot1er2oar) t!picall! 1as all perip1eral controllers 2uilt in. 9. O"erati&# S%ste8 - T1e master control program t1at runs t1e computer. T1e 'irst program loa)e) 31en t1e computer is turne) on( its main part( t1e N4ernel(N resi)es in memor! at all times. T1e operating s!stem sets t1e stan)ar)s 'or all application programs t1at run in t1e computer. T1e applications Ntal4 toN t1e operating s!stem 'or all user inter'ace an) 'ile management operations. 0lso calle) an Ne7ecuti eN or Nsuper isor(N an operating s!stem per'orms t1e 'ollo3ing 'unctions. 1". )eri"!era' 50n! 1ar)3are )e ice connecte) to a computer( suc1 as a monitor( 4e!2oar)( printer( )is4( tape( grap1ics ta2let( scanner( Fo! stic4( pa))le or mouse 11. Server 5 0 computer s!stem in a net3or4 t1at is s1are) 2! multiple users. ?er ers come in all siCes 'rom 7:6-2ase) PCs to /B* main'rames. 0 ser er ma! 1a e a 4e!2oar)( monitor an) mouse )irectl! attac1e)( or one 4e!2oar)( monitor an) mouse ma! connect to an! num2er o' ser ers ia a D@* s3itc1. ?er ers ma! 2e also 2e accesse) onl! t1roug1 a net3or4 connection as 3ell.
12. So &d Card - 0lso calle) a Nsoun) 2oar)N or Nau)io a)apter(N it is a computer e7pansion 2oar) t1at recor)s an) pla!s 2ac4 soun)( pro i)ing inputs
.1
'rom a microp1one or ot1er soun) source an) outputs to spea4ers or an e7ternal ampli'ier. T1e )e 'acto stan)ar) 'or soun) car) compati2ilit! in PCs is Creati e &a2s, ?oun) Blaster. 13. User I&ter<ace 5 0ll grap1ics 2ase) to)a!( t1e user inter'ace inclu)es t1e 3in)o3s( menus an) met1o) o' interaction 2et3een !ou an) t1e computer. Prior to t1e *ac( 9in)o3s an) *oti' 5;ni76 inter'aces( all interaction 3as 2ase) on comman)s entere) 2! t1e user. =perating s!stems ma! support optional inter'aces an) allo3 a ne3 s1ell( or s4in( to 2e use) instea).
14. +ir s - ?o't3are use) to in'ect a computer. 0'ter t1e irus co)e is 3ritten( it is 2urie) 3it1in an e7isting program. =nce t1at program is e7ecute)( t1e irus co)e is acti ate) an) attac1es copies o' itsel' to ot1er programs in t1e s!stem. /n'ecte) programs cop! t1e irus to ot1er programs.
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Computer Hardware Servicing NC II

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Computer Hardware Servicing NC II

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TRAINING REGULATIONS

COMPUTER HARDWARE SERVICING NC II

TA(LE OF CONTENTS ICT SECTOR COM)UTER HARD*ARE SER+ICING NC II

0 person 31o 1as ac1ie e) t1is -uali'ication is competent to 2e8

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5

Co8" ter Service Tec!&icia& Co8" ter Re"air8a&

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ELEMENT 1. =2tain an) con e! 3or4place in'ormation

2. Participate in 3or4place meetings an) )iscussions

3. Complete rele ant 3or4 relate) )ocuments

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6.1. 6.2. 6.3.

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2. ;n)erpinning Dno3le)ge an) 0ttitu)es

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UNIT OF COM)ETENCY9 UNIT CODE 9 UNIT DESCRI)TOR 9

ELEMENT 1. Descri2e team role an) scope

2. /)enti'! o3n role an) responsi2ilit! 3it1in team

3. 9or4 as a team mem2er

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+ARIA(LE 1. $ole an) o2Fecti e o' team

2. ?ources o' in'ormation

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5

5. *et1o)s o' 0ssessment

6. Conte7t 'or 0ssessment

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5

UNIT OF COM)ETENCY9 UNIT CODE UNIT DESCRI)TOR 9

)RACTICE CAREER )ROFESSIONALISM 3::2,,,:6

ELEMENT 1. /ntegrate personal o2Fecti es 3it1 organiCational goals

?et an) meet 3or4 priorities

*aintain pro'essional gro3t1 an) )e elopment

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5

3. Trainings an) career opportunities

5. &icenses an)Bor certi'ications

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5

3. ;n)erpinning ?4ills 4. $esource /mplications 5. *et1o)s o' 0ssessment

6. Conte7t o' 0ssessment

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5

UNIT OF COM)ETENCY 9 UNIT CODE UNIT DESCRI)TOR 9 9

ELEMENT 1. /)enti'! 1aCar)s an) ris4s

2. # aluate 1aCar)s an) ris4s

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5

)ERFORMANCE CRITERIA ELEMENT 3. Control 1aCar)s an) ris4s

4. *aintain =>? a3areness

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<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5

+ARIA(LE 5. #mergenc!-relate) )rills an) training

6. =>? personal recor)s

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;n)erpinning Dno3le)ge an) 0ttitu)e

3. ;n)erpinning ?4ills 3. $esource /mplications

4. *et1o)s o' 0ssessment 5. Conte7t 'or 0ssessment

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5

ELEMENTS 1. 0ssess %ualit! o' recei e) materials

2. 0ssess o3n 3or4

3. #ngage in %ualit! impro ement

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3.1 3.2 3.3 3.4 4.1

6.1 6.2 6.3 6.4

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5 $esource implication 6 Conte7t o' 0ssessment

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UNIT TITLE UNIT CODE UNIT DESCRI)TOR

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<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< T$ - C=P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) arc1 2""5