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AIcateI-Lucent AppIIcatIon Partner Program
Web sIte : www.applIcatIonpartner.alcatellucent.com
E-maII : appIIcatIons.partner@aIcateI-Iucent.fr









Poge 2 / 1 Edilion 10.1 pub / Iuly 27

, 2007




I. INTPD0UCTIDN....................................................................................................................... 3
II. ALCATEL-LUCENT DhNIPCX ENTEPPPISE ("DXE")................................................................. 4
III. ALCATEL-LUCENT DhNIPCX DFFICE ("DXD") ........................................................................ 4
IV. 0EVELDPhENT INTEPFACES FDP THE ALCATEL-LUCENT PLATFDPhS................................ 4
A. AIcateI-Lucent DmnIPCX EnterprIse ....................................................................................................................6
1. X|L Web ServIces................................................................................................................................................6
2. AlcatelLucent TAP PremIum Server S0K...........................................................................................................6
3. AlcatelLucent TSAP Server S0K ........................................................................................................................7
4. Call Center Agent S0K (CCA)...............................................................................................................................7
5. Workforce |anagement nterface protocol descrIptIon (W|) ..........................................................................8
6. Feal TIme nterface S0K (FT) ............................................................................................................................8
7. 7oIce ProcessIng System protocol descrIptIon (7PS)..........................................................................................8
8. QSC protocol descrIptIon ...................................................................................................................................8
9. nfoCenter protocol descrIptIon..........................................................................................................................9
10. AlcatelLucent Hotel LInk protocol descrIptIon (AHL) .......................................................................................9
11. Call detaIl recordIng protocol descrIptIon (Feal TIme |eterIng) ......................................................................9
12. DmnI7Ista 4760 TIcket Collector ........................................................................................................................9
B. AIcateI-Lucent DmnIPCX DffIce..........................................................................................................................10
1. AlcatelLucent DmnIPCX DffIce TAP S0K.........................................................................................................10
2. AlcatelLucent DmnIPCX DffIce CSTA S0K........................................................................................................10
3. AlcatelLucent DmnIPCX DffIce HospItalIty LInk (DHL) ...................................................................................10
4. DffIce LInk 0rIver (DL0)....................................................................................................................................11
5. Call 0etaIl FecordIng protocol descrIptIon (C0F, call accountIng over 724) ..................................................11
6. DmnI7Ista 4760 TIcket Collector ......................................................................................................................11
7. X|L Web ServIces..............................................................................................................................................11
8. Call accountIng Web ServIces ...........................................................................................................................12
V. 0ESCPIPTIDN DF SEPVICES .................................................................................................. 13
A. TechnIcaI AssIstance ...........................................................................................................................................13
B. Access to the AIcateI-Lucent testIng pIatform..................................................................................................14
C. 3rd party soIutIon vaIIdatIon In AIcateI-Lucent's Iabs .....................................................................................14
VI. PPICE LIST............................................................................................................................. 15
VII. CENEPAL TEPhS AN0 CDN0ITIDNS DF SALE................................................................... 17







Poge 3 / 1 Edilion 10.1 pub / Iuly 27

, 2007



I. INTPD0UCTIDN

PartIcIpants to the AIcateI-Lucent AppIIcatIon Partner Program (AAPP), may need to acquIre products and/or
servIces. To meet these needs, AlcatelLucent proposes the followIng packages.

The hereafter packages are only dedIcated to enable Program's PartIcIpants to fulfIll most market demands by
ImplementIng and developIng theIr ApplIcatIon(s) wIth the AlcatelLucent platforms.





Poge 4 / 1 Edilion 10.1 pub / Iuly 27

, 2007


II. ALCATEL-LUCENT DhNIPCX ENTEPPPISE ("DXE")

The AlcatelLucent DmnIPCX EnterprIse Lab Platforms are communIcatIon servers IncludIng Contact Center
features. The software versIon provIded Is always the latest versIon released ( ct the moment when ths
document s crected).



The Lab Platform Includes hardware, software and software lIcenses that enable partIcIpants to test theIr
ApplIcatIon(s) In a reallIfe AlcatelLucent DmnIPCX EnterprIse envIronment.
Lab Platforms are based on Common Hardware (rackbased).
They are P enabled (IncludIng HJ2J and SP gateways). The management Is ensured through the 4760I applIcatIon.

maIn foIIowIng Items of features are not IncIuded In a standard Iab pIatform:
7oIce actIvIty detectIon (7A0), 7A0 lIcense, and CCoutbound progressIve/predIctIve dIallIng functIon.
0F LInk Interface.


SpecIal bundles called "Starter KIts" are avaIlable. They Include:
an DmnIPCX EnterprIse Lab Platform
all reserved Software 0evelopment KIts (S0K) and Protocol 0escrIptIons avaIlable for AlcatelLucent
DmnIPCX EnterprIse communIcatIon servers
8 hours of technIcal assIstance valId for one year
the fIrst year of partIcIpant's membershIp fee.


III. ALCATEL-LUCENT DhNIPCX DFFICE ("DXD")

The AlcatelLucent DmnIPCX DffIce Lab Platforms are communIcatIon servers IncludIng 7oIce Dver P functIons.
The software versIon provIded Is always the latest versIon released (6.0 at the moment when thIs document Is
created)


8ased on a 2U rack, the AlcatelLucent DmnIPCX DffIce Lab Platform Includes all the components that enable
partIcIpants to test theIr ApplIcatIon(s) In a reallIfe AlcatelLucent DmnIPCX DffIce envIronment.

SpecIal bundles called "Starter KIts" are avaIlable. They Include:
an DmnIPCX DffIce Lab Platform
all reserved Software 0evelopment KIts (S0K) and Protocol 0escrIptIons avaIlable for AlcatelLucent
DmnIPCX DffIce communIcatIon servers
8 hours of technIcal assIstance valId for one year
the fIrst year of partIcIpants membershIp fee.


IV. 0EVELDPhENT INTEPFACES FDP THE ALCATEL-LUCENT PLATFDPhS

AlcatelLucent provIdes 0evelopment nterfaces for partIcIpants to develop and test theIr applIcatIons wIth Alcatel
Lucent telephony platforms.

A 0evelopment nterface corresponds to Interface descrIptIons, software, tools, documents and Is provIded to
partIcIpants wIth a lIcense document.


A 0evelopment nterface Is avaIlable for all partIcIpants on the Call Server correspondIng to the partnershIp.

No physIcal delIvery Is made to the partIcIpants (except standard commercIal C0FD| delIvered wIth the Starter
KIt): 0evelopment nterfaces are downloadable from the prIvate zone of the AlcatelLucent ApplIcatIon Partner
Web sIte. A partIcIpant can only download 0evelopment nterface(s) subscrIbed through the order form.



Poge 5 / 1 Edilion 10.1 pub / Iuly 27

, 2007

n most cases, to use a 0evelopment nterface and the assocIated software (for example TAP, TSAP, .), lIcenses
are needed on the platform. To hold a 0evelopment nterface doesn't gIve access to the relevant lIcenses. LIcenses
are Included wIth lab platforms. DtherwIse, they have to be purchased from the 8usIness Partner who provIdes the
AlcatelLucent platform.

New 0evelopment nterfaces avaIlable In the future wIll be made avaIlable to exIstIng partners who satIsfIed wIth
the annual fee payment. For exIstIng Lab Platforms, hardware and/or new lIcenses may be necessary and upgrade
of the platform wIll be made on quote.

We wIll use the followIng termInology In the rest of thIs document:
ProtocoI descrIptIon: only an Interface descrIptIon, I.e. a document
S0K: Includes software, tools and/or documents.




Poge / 1 Edilion 10.1 pub / Iuly 27

, 2007
Alcatel-Lucent 0mnPCX Enterrse

ThIs Is the lIst of reserved 0evelopment nterfaces avaIlable for the AlcatelLucent DmnIPCX EnterprIse platform.
(ConcernIng Cenesys Tserver and Cenesys CaIIPath, there Is no 0evelopment nterface defIned In thIs portfolIo;
APs are dIrectly supported by Cenesys.)



1. XhL Web ServIces

0escrIptIon: ThIs famIly of Interfaces Is managed at two levels :
an opendeveloper level Is avaIlable for free on : http://www.applIcatIonpartner.alcatel
lucent.com/
Tools avaIlable are : a developers guIde and a basIc tutorIal. At thIs level, no support Is avaIlable,
but open developers have access to an onlIne forum
through AAPP membershIp, other tools are avaIlable : Software, SInox, nstallatIon |anual, P
Touch desIgner tool, advanced tutorIal. TechnIcal support Is also avaIlable at thIs level.

Comment: AlcatelLucent X|L Web ServIces are common to DmnIPCX EnterprIse and DmnIPCX DffIce.


2. AIcateI-Lucent TAPI PremIum Server S0K

0escrIptIon: AlcatelLucent TAP PremIum Server Is a Telephony ServIce ProvIder (TSP) offerIng TAP (Telephony
ApplIcatIon ProgrammIng nterface) servIces to TAP compatIble applIcatIons on a LAN dIstrIbuted
PC envIronment through the AlcatelLucent DmnIPCX EnterprIse communIcatIons server.
TAP server enhances capabIlItIes of telephony applIcatIons. t has been prImarIly desIgned to
Interface DffIce applIcatIons.
AlcatelLucent TAP PremIum Server Is dIrectly mapped on the standardbased CSTA lInk of the
AlcatelLucent DmnIPCX EnterprIse.
AlcatelLucent TAP PremIum Server S0K Includes AlcatelLucent TAP PremIum Server Fun TIme
software, the programmIng guIdelInes, InstallatIon and admInIstratIon documents,
bulletIn/notes/TPS documents.

n addItIon, the CSTA package Is provIded. t Includes the followIng elements:
CSTA standard:
EC|A documents descrIbIng the CSTA protocol phase
AlcatelLucent CSTA documents:
0ocumentatIon sets dependIng on DmnIPCX EnterprIse versIon;
|appIng CSTA/CCA;
7F 0IgItal LInk ntegratIon;
.
Test tool.



Comments: AlcatelLucent TAP PremIum Server Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Lab
Platform KIt or on any DmnIPCX EnterprIse loaded wIth the proper software key.
AlcatelLucent TAP PremIum Server Is compatIble wIth TAP 2.1 avaIlable wIth WIndows 95, 98,
NT4.0 and TAP J.0 wIth WIndows 2000.
The CSTA documentatIon set explaIns In detaIl CT ImplementatIon and lImItatIons, and
applIcatIons IntegratIon (for example, 7F 0IgItal LInk IntegratIon).





Poge 7 / 1 Edilion 10.1 pub / Iuly 27

, 2007

3. AIcateI-Lucent TSAPI Server S0K

0escrIptIon: AlcatelLucent TSAP Server Is an NT based AP whIch takes advantage of all AlcatelLucent DmnIPCX
EnterprIse CT features. t Is fully compatIble wIth Novell Netware Telephony ServIces (NTS). WIth
It, you can run any TSAP compatIble applIcatIon on a LAN dIstrIbutedPC envIronment through the
AlcatelLucent DmnIPCX EnterprIse communIcatIons server. t can connect sImultaneously to several
AlcatelLucent DmnIPCX EnterprIse.
AlcatelLucent TSAP Server Is dIrectly mapped on the standardbased CSTA lInk of the Alcatel
Lucent DmnIPCX EnterprIse.
AlcatelLucent TSAP Server S0K Includes the programmIng guIdelInes, InstallatIon and
admInIstratIon documents, AlcatelLucent TSAP Server software and a sample applIcatIon.

n addItIon, the CSTA package Is provIded. t Includes the followIng elements:
CSTA standard:
EC|A documents descrIbIng the CSTA protocol phase
AlcatelLucent CSTA documents:
0ocumentatIon sets dependIng on DmnIPCX EnterprIse versIon;
|appIng CSTA/CCA;
7F 0IgItal LInk ntegratIon;
.
Test tool.



Comments: TSAP Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Lab Platform or on any DmnIPCX
EnterprIse loaded wIth the proper software key.
AlcatelLucent TSAP Server supports J2 bIt ApplIcatIons.
The CSTA documentatIon set explaIns In detaIl CT ImplementatIon and lImItatIons, and
applIcatIons IntegratIon.



4. CaII Center Agent S0K (CCA)

0escrIptIon: CCA Is a product Call Center related and provIdes a set of hIghlevel development tools for desktop
Contact Center IntegratIon of busIness applIcatIons (DLE server, 00E Interface, 7Isual 8asIc
scrIptIng)
The S0K Includes the programmIng guIdelInes, InstallatIon and admInIstratIon documents, CCA
software, and a sample applIcatIon.

n addItIon, the CSTA package Is provIded. t Includes the followIng elements:
CSTA standard:
EC|A documents descrIbIng the CSTA protocol phase
AlcatelLucent CSTA documents:
0ocumentatIon sets dependIng on DmnIPCX EnterprIse versIon;
|appIng CSTA/CCA;
7F 0IgItal LInk ntegratIon;
.
Test tool.


Comments: CCA Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Lab Platform or on any DmnIPCX
EnterprIse loaded wIth Call Center lIcenses
The CSTA documentatIon set explaIns In detaIls CT ImplementatIon and lImItatIons, and
applIcatIons IntegratIon (for example, 7F 0IgItal LInk IntegratIon).







Poge / 1 Edilion 10.1 pub / Iuly 27

, 2007
5. Workforce hanagement Interface protocoI descrIptIon (WhI)

0escrIptIon: AlcatelLucent Workforce |anagement nterface (W|), dedIcated to CC0 envIronments, Is based
on a statIstIc report (aIso caIIed report fIIe) that can be exported to a workforce management
solutIon. Such an applIcatIon Is used to:
Forecast future call volumes by usIng hIstorIcal contact data Imported from an AC0 (as a result,
changes, for example, In calls volume, average handle tIme, staffIng can be spotted, tracked
and dealt wIth).
Schedule and manage agents wIth multIple skIlls.
|anage everyday contact center occurrences (holIdays, absences.) to adjust the schedules.
ProvIde cost and staffIng for the contact center.
0Ifferent formats of reports can be chosen.
The W| protocol descrIptIon consIsts In the Workforce |anagement nterface User's CuIde, whIch
descrIbes the connectIvIty to the swItch (724 lInk or ftp), and the format of the dIfferent possIble
reports.

Comment: W| Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Lab Platform or on any DmnIPCX
EnterprIse loaded wIth CCwmI lIcense.



6. PeaI TIme Interface S0K (PTI)

0escrIptIon: FT Is a set of Interfaces (In the Component Dbject |odel sense, capable of beIng encapsulated In
C++ classes, for example), gIvIng access to the varIous objects of the CCS, based on a ClIent/Server
model. n thIs case, the CCS wIll be called server, whereas any applIcatIon InterfacIng wIth the
CCS by AutomatIon wIll be called clIent.
FT can be used for wallboards, call center monItorIng and Workforce management applIcatIons
wIth Feal TIme Adherence.
FT S0K Includes the programmIng guIdelInes, FT clIent fIles (headers, lIbrary, 0LL), a sample
applIcatIon and IntegratIon documents.

Comment: FT Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Lab Platform or on any DmnIPCX
EnterprIse loaded wIth CCrtI lIcense.



7. VoIce ProcessIng System protocoI descrIptIon (VPS)

0escrIptIon: ThIs document Is a descrIptIve overvIew of the 7PS protocol between the AlcatelLucent DmnIPCX
EnterprIse platform and an external voIce processIng system.

Comment: 7PS Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Lab Platform or on any AlcatelLucent
DmnIPCX EnterprIse loaded wIth CLP for 7PS lIcense.



8. SIC protocoI descrIptIon

0escrIptIon: ThIs document Is a descrIptIon of the QSC ImplementatIon on the AlcatelLucent DmnIPCX
EnterprIse platform. QSC Is a common channel sIgnalIng protocol based on S0N Q.9J1 standards
and used by many dIgItal P8Xs.

Comment: QSC Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Lab Platform or on any AlcatelLucent
DmnIPCX EnterprIse loaded wIth the QSC lIcense.





Poge 9 / 1 Edilion 10.1 pub / Iuly 27

, 2007

9. InfoCenter protocoI descrIptIon

0escrIptIon: nfoCenter Is a computer system used to store data related to users declared In a PA8X (dIrectory,
messages dropped and receIved by users durIng theIr absence). nfoCenter messages can be
transmItted to/from the DmnIPCX EnterprIse through TCP/P or by a serIal connectIon.
The document descrIbes the nfoCenter Interface In stand alone confIguratIon and how thIs
Interface Is used when It Is lInked to the DmnIPCX EnterprIse through a 724 channel usIng the Hotel
front offIce protocol.
AlcatelLucent 4059 S8C software can be needed for the IntegratIon purpose. A personalIzed
quotatIon can be establIshed upon request.

Comment: nfoCenter lInk Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Starter KIt or on any DmnIPCX
EnterprIse loaded wIth the nfoCenter lInk lIcenses.



10. AIcateI-Lucent HoteI LInk protocoI descrIptIon (AHL)

0escrIptIon: AHL Includes the AlcatelLucent Hotel LInk programmIng, a product descrIptIon and a document
wIth DmnIPCX EnterprIse confIguratIon parameters

Comment: AHL Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Starter KIt (over P and over 724) or on
any DmnIPCX EnterprIse loaded wIth the Hotel lInk lIcenses (AHL over P or over 724 dependIng on
the system).



11. CaII detaII recordIng protocoI descrIptIon (PeaI TIme heterIng)

0escrIptIon: PrImarIly desIgned to Interface bIllIng applIcatIons.
Call 0etaIls FecordIng (C0F) Is based on a report fIle (also called tIcket) allowIng to retrIeve
detaIled call InformatIon (callIng number, called number, call duratIon...).

Comment: C0F Is avaIlable on the AlcatelLucent DmnIPCX EnterprIse Starter KIt (over 724) or on any DmnIPCX
EnterprIse loaded wIth the proper lIcense.



12. DmnIVIsta 4760 TIcket CoIIector

0escrIptIon: The TIcket collector applIcatIve Interface provIdes a powerful tool to collect the accountIng tIcket
Issued from an AlcatelLucent P8X park through P connectIon.
The basIc features are the followIng :
connect to DmnIPCX system perIodIcally,
retrIeve by a FTP transfer accountIng Call 0etaIl Fecords (C0F)
copy the fIles that contaIns C0F on a dIsk avaIlable from the 4760 server
keep these fIles on dIsk durIng a fIxed perIod
External applIcatIon can load these fIles and process accountIng cost and statIstIcs


Comment: The tIcket collector mechanIsm Is a part of the DmnIvIsta 4760 2.1(and upward) features wIth the
followIng capabIlItIes :
lIst of systems supported: DmnIPCX EnterprIse, DmnIPCX DffIce
capacIty lImIts: up to 20.000 subscrIbers
next release of DmnI7Ista wIll take Into account new DmnIPCX release.



Poge 10 / 1 Edilion 10.1 pub / Iuly 27

, 2007

Alcatel-Lucent 0mnPCX 0jjce

ThIs Is the lIst of reserved 0evelopment nterfaces avaIlable for the AlcatelLucent DmnIPCX DffIce platform.

1. AIcateI-Lucent DmnIPCX DffIce TAPI S0K

0escrIptIon: AlcatelLucent TAP Server Is a Telephony ServIce ProvIder (TSP) offerIng TAP (Telephony
ApplIcatIon ProgrammIng nterface) servIces to TAP compatIble applIcatIons on a LAN dIstrIbuted
PC envIronment through the AlcatelLucent DmnIPCX DffIce communIcatIons server.
TAP server enhances capabIlItIes of telephony applIcatIons. t has been prImarIly desIgned to
Interface DffIce applIcatIons.
AlcatelLucent TAP Server Is dIrectly mapped on the standardbased CSTA lInk of the AlcatelLucent
DmnIPCX DffIce.
The AlcatelLucent DmnIPCX DffIce TAP S0K Includes the AlcatelLucent TAP Server software and
programmIng guIdelInes, and other TAP documents.


Comments: TAP Is avaIlable on the AlcatelLucent DmnIPCX DffIce Lab Platform or on any DmnIPCX DffIce
loaded wIth the proper lIcense key
|InImum confIguratIon PC Server: P 266 |Hz, 64|b FA| (128|b FA| for WIndows 2000), 50|b
free dIsk place, WIndows NT server.



2. AIcateI-Lucent DmnIPCX DffIce CSTA S0K

0escrIptIon: AlcatelLucent DmnIPCX DffIce CSTA S0K Includes:
the documentatIon descrIbIng the ImplementatIon of the CSTA protocol on the DmnIPCX DffIce,
the AlcatelLucent CSTA AP (runnIng on WIndows J2 bIts) and the AP developer's CuIde,
the trace and debug tools useful to debug and test the applIcatIon.

Comments: CSTA Is avaIlable on the AlcatelLucent DmnIPCX DffIce Lab Platform or on any DmnIPCX DffIce
loaded wIth the proper lIcense key
The CSTA protocol Is not supported, but the CSTA documentatIon set explaIns In detaIl the CT
ImplementatIon and lImItatIon, and the IntegratIon wIth applIcatIons.



3. AIcateI-Lucent DmnIPCX DffIce HospItaIIty LInk (DHL)

0escrIptIon: ThIs Is a proprIetary Pbased Interface buIlt on the same protocol elements as the wellknown AHL
(AlcatelLucent HospItalIty LInk) for DmnIPCX EnterprIse.
ThIs Interface enables HospItalIty and Healthcare applIcatIons to benefIt from DmnIPCX DffIce full
features.

Comments: ThIs development Interface Is composed of :
The drIver code
A developers guIde
An InstallatIon E confIguratIon document
A delIvery note
A test plan
A FAQ document






Poge 11 / 1 Edilion 10.1 pub / Iuly 27

, 2007
4. DffIce LInk 0rIver (DL0)

0escrIptIon: ThIs Is a new versIon of DHL drIver for DmnIPCX DffIce F5.0 and upper.
ThIs drIver provIdes two InstallatIon mode: hotel whIch offers the same level of features than
prevIous DHL drIver and meterIng to receIve call accountIng tIckets In X|L readable format



5. CaII 0etaII PecordIng protocoI descrIptIon (C0P, caII accountIng over V24)

0escrIptIon: The C0F protocol descrIptIon explaIns the prIncIples of the Dn LIne AccountIng and Includes a
document, whIch descrIbes:
The connectIvIty (through UA/724 plugware);
The bufferIng mechanIsm;
The format of the tIcket.

Comment: The development materIal Is composed of the specIfIcatIons and a test plan. (No trace or test tools
are provIded)



6. DmnIVIsta 4760 TIcket CoIIector

0escrIptIon: The TIcket collector applIcatIve Interface provIdes a powerful tool to collect the accountIng tIcket
Issued from an AlcatelLucent P8X park through P connectIon.
The basIc features are the followIng :
connect to DmnIPCX system perIodIcally,
retrIeve by a FTP transfer accountIng Call 0etaIl Fecords (C0F)
copy and save the fIles that contaIn C0F on a dIsk avaIlable from the 4760 server
External applIcatIon can load these fIles and process accountIng cost and statIstIcs


Comment: The tIcket collector mechanIsm Is a part of the DmnIvIsta 4760 2.1(and upward) features wIth the
followIng capabIlItIes :
lIst of supported call servers: DmnIPCX EnterprIse, DmnIPCX DffIce
capacIty lImIts: up to 20.000 subscrIbers
next release of DmnI7Ista wIll take Into account new DmnIPCX release.



7. XhL Web ServIces

0escrIptIon: ThIs famIly of Interfaces Is managed at two levels :
an opendeveloper level Is avaIlable for free on : http://www.applIcatIonpartner.alcatel
lucent.com/
Tools avaIlable are : a developers guIde and a basIc tutorIal. At thIs level, no support Is avaIlable,
but open developers have access to an onlIne forum
through AAPP membershIp, other tools are avaIlable : Software, SInox, nstallatIon |anual, P
Touch desIgner tool, advanced tutorIal. TechnIcal support Is also avaIlable at thIs level.

Comment: AlcatelLucent X|L Web ServIces are common to DmnIPCX EnterprIse and DmnIPCX DffIce.




Poge 12 / 1 Edilion 10.1 pub / Iuly 27

, 2007

8. CaII accountIng Web ServIces

0escrIptIon: Call AccountIng Dver P Web ServIce provIdes a way to desIgn applIcatIon managIng call accountIng
tIckets generated by an AlcatelLucent DmnIPCX DffIce system

Comments: ThIs development Interface Is composed of :
A developers guIde
Source code examples
TIcket samples
WS0L fIle
TIcket descrIptIon (XS0 fIle)
A test plan





Poge 13 / 1 Edilion 10.1 pub / Iuly 27

, 2007
V. 0ESCPIPTIDN DF SEPVICES

Techncal Assstance

WarnIng : ThIs does not appIy to the deveIopment assIstance on Web ServIces and XhL APIs whIch are
supported vIa the "onIIne assIstance" through the XhL 0eveIoper Forum


0escrIptIon: TechnIcal AssIstance consIsts In assIstIng partIcIpants durIng the varIous phases of the Program. t Is
a technIcal support for developers of applIcatIons on all reserved APs or |Iddleware In whIch
AlcatelLucent engIneers have buIlt competencIes.

TechnIcal AssIstance applIes only to partIcIpant's lab actIvItIes for the followIng topIcs:
SolutIon specIfIcatIons (adaptatIon of exIstIng solutIons or new ones),
0evelopment,
Test/valIdatIon (test campaIgn, testIng tools),
System IntegratIon,
nstallatIon,
AudIt E troubleshootIng.

ThIs assIstance Is provIded through SUPPDFT CENTEF whIch Is responsIble for the management and routIng of all
your requests. t Includes eSupport and a Contact Center reserved for regIstered AlcatelLucent ApplIcatIon
Partners and AlcatelLucent 8usIness Partners.

The Contact Center Is open 24 hours a day; 7 days a week.
The TechnIcal Support team operates from |onday to FrIday, durIng busIness hours (Western European TIme)

eSupport from the AlcatelLucent ApplIcatIon Partner Web sIte (If regIstered AlcatelLucent ApplIcatIon
Partner): http://www.applIcatIonpartner.alcatellucent.com/ clIck the TechnIcal AssIstance ServIce lInk.
emaIl: support.center@alcatellucent.fr
Fax number: +JJ (0) J 90 67 7J 45
Telephone numbers:

EnglIsh answer : + JJ (0)J 88 55 69 04
French answer : + JJ (0)J 88 55 69 02

PrerequIsIte: The partIcIpant has to desIgnate technIcal contact persons who have the rIght technIcal skIlls for
the solutIon. Such contacts wIll be the exclusIve technIcal Interface.
AvaIlable only wIth the products lIsted In thIs document or on specIal request to be valIdated
beforehand.

Comments: |InImum order: 8 hours.
For onsIte TechnIcal AssIstance, there wIll be a charge on a per day basIs (8 hours) plus travel and
accommodatIon costs.
ThIs ServIce Is valId for one year from the date of purchase. f the last hour of TechnIcal AssIstance
Is consumed before the expIratIon date, a new mInImum order can be purchased whIch restarts the
term of valIdIty.






Poge 14 / 1 Edilion 10.1 pub / Iuly 27

, 2007
Access to the Alcatel-Lucent testny latjorm

0escrIptIon: partIcIpants can use AlcatelLucent testIng platforms on AlcatelLucent premIses wIth pre
Installed and confIgured hardware and software equIpment. ThIs platform wIll vary dependIng on
the J
F0
party ApplIcatIon and wIll be based on developers specIfIcatIons approved by AlcatelLucent
TSS.

PrerequIsIte: 8 hours of TechnIcal AssIstance are mandatory.

Comments: |InImum order : 1 day
The access to the platform Is subject to securIty rules for confIdentIalIty purposes.
The expIratIon date of the servIce wIll match that of the TechnIcal AssIstance package.

AlcatelLucent PremIses

Europe : AlcatelLucent
1 route du 0r Albert SCHWETZEF
F - 67400 LLKFCH
France



3rd arty soluton valdaton n Alcatel-Lucent's labs

0escrIptIon: ThIs servIce Includes valIdatIng solutIons based on partIcIpant's ApplIcatIon and AlcatelLucent
DmnIPCX platforms at AlcatelLucent premIses. t Is a joInt testIng between the partIcIpant's
technIcIans and AlcatelLucent Product Support E DperatIons engIneers. The condItIons of the tests,
the envIronment, and the selectIon of the features tested are decIded by AlcatelLucent TechnIcal
Support teams and the partIcIpant.
The valIdatIon Is performed by runnIng a test campaIgn, based on a predefIned generIc test
campaIgn, testIng all the features, out of whIch approprIate tests are selected.
The result of thIs valIdatIon Is only valId for precIse releases of the AlcatelLucent DmnIPCX
communIcatIon servers and Its optIons as well as for the release of the partIcIpant's ApplIcatIon.

PrerequIsIte: The solutIon Integrates at least one AlcatelLucent DmnIPCX platform.
The partIcIpant has to desIgnate one technIcal contact person durIng the valIdatIon process.
8 hours of TechnIcal AssIstance are mandatory.
For Hotel applIcatIons on AlcatelLucent DmnIPCX EnterprIse communIcatIon server, the Alcatel
Lucent EnterprIse AHL S0K Is compulsory and AlcatelLucent DmnIPCX EnterprIse Lab Platform
recommended.

Comments: ThIs servIce Includes AlcatelLucent platform access and engIneerIng support. The valIdatIon may
take place on partIcIpantr's premIses, In whIch case travel and accommodatIon of AlcatelLucent
personnel wIll be charged to the partIcIpant.
The expIratIon date of the servIce wIll match that of the TechnIcal AssIstance package.
For Hotel applIcatIons on AlcatelLucent DmnIPCX EnterprIse, AlcatelLucent provIdes a standard
acceptance test
lIst.



Poge 15 / 1 Edilion 10.1 pub / Iuly 27

, 2007

VI. PPICE LIST

PrIces are In Euros, excIudIng VAT.
The present condItIons are offered to partIcIpants to the AIcateI-Lucent AppIIcatIon Partner Program
onIy In the scope of the AIcateI-Lucent AppIIcatIon Partner Program and In consIderatIon of the specIfIc
purpose of ImpIementIng and deveIopIng the partIcIpant's appIIcatIons wIth the AIcateI-Lucent's
pIatforms.

AAPP prIces are net prIces, not subject to any dIscount.


Type 0escrIptIon
AAPP PrIce
(EUP, VAT
excI)
Program membershIp fees
Fee "hember" membershIp fee, fIrst year
1
1 200
Fee "Partner" membershIp fee, fIrst year
1
4 800
Fee "Partner" or "hember" membershIp fee, annuaI renewaI
1
1 200
AIcateI-Lucent DmnIPCX EnterprIse (DXE) Items
4

Product
AIcateI-Lucent DmnIPCX EnterprIse (DXE) Common Hardware Starter
KIt
2
11 500
Product
AIcateI-Lucent DmnIPCX EnterprIse (DXE) Common Hardware Starter
KIt
2
(North AmerIca) 11 500
Product
AlcatelLucent DmnIPCX EnterprIse (DXE) Common Hardware Lab
Platform only 11 000
Product
AlcatelLucent DmnIPCX EnterprIse (DXE) Common Hardware (North
AmerIca) Lab Platform only 11 000
Product
AIcateI-Lucent DmnIPCX EnterprIse (DXE) Iab pIatform update :
accordIng to personalIzed quotatIon, prIcIng polIcy = 1200 Euros for the
update + dIscount prIce for hardware elements
AIcateI-Lucent DmnIPCX DffIce Items
4
(Not avaIIabIe In the USA or Canada)
Product AIcateI-Lucent DmnIPCX DffIce (DXD) Starter KIt
3
5 500
Product AlcatelLucent DmnIPCX DffIce (DXD) Lab Platform only 5 000
Product
AIcateI-Lucent DmnIPCX DffIce (DXD) hardware update kIt (only
applIcable to DXD systems of the fIrst generatIon, delIvered untIl Dctober
2002) 1 80
ServIces
ServIce TechnIcaI AssIstance, 8 hours 1 200
ServIce Access to AIcateI-Lucent testIng pIatform, per day 450
ServIce 3rd party soIutIon vaIIdatIon In AIcateI's Iabs, per day 1 200
hIsceIIaneous
hIsceIIaneous, accordIng to personaIIzed quotatIon


1
ncludIng 8 hours of TechnIcal AssIstance valId for one calendar year + all development Interfaces covered by
AAPP on the Call Server consIdered for the partnershIp
|embershIp payment Is valId for a calendar year (I.e. untIl 0ecember J1st). When the payment Is made after
November 1st, It Is valId for the next calendar year.



Poge 1 / 1 Edilion 10.1 pub / Iuly 27

, 2007

2
ncludIng
AlcatelLucent DmnIPCX EnterprIse Lab Platform
All reserved development Interfaces covered by AAPP on DmnIPCX EnterprIse lab platform
8 hours of technIcal assIstance valId for one calendar year
the fIrst calendar year of partIcIpant |embershIp Fee

J
ncludIng
AlcatelLucent DmnIPCX DffIce Lab Platform
All reserved development Interfaces covered by AAPP on DmnIPCX DffIce lab platform
8 hours of technIcal assIstance valId for one calendar year
the fIrst calendar year of partIcIpant |embershIp Fee

4
DrderIng quantIty lImIts
As orderable Items are Intended to be used by partIcIpants for development, testIng, demo or exhIbItIon
purpose, partIcIpants are only allowed to buy a maxImum of 5 platforms (Starter kIt and/or lab platforms),
and 20 termInals of each type (PTouch 4029, 40J9, 40J8, 4068, |obIle 100/200 etc.)


0ELIVEPY CDN0ITIDNS AN0 INCDTEPh PDLICY

For a delIvery wIthIn Europe, the ncoterm applIed Is 00U. The goods wIll be delIvered dIrectly to the
partIcIpant at no extra cost.
Dther delIverIes wIll be made wIth ncoterm FCA In Charles de Caulle aIrport, ParIs. The partIcIpant
wIll assume the export/Import custom fees and the transportatIon fees from Charles de Caulle
aIrport to hIs premIses (PrIces exclude all taxes or whatever dutIes that are payable at the tIme of
the acquIsItIon and/or ImportatIon whIch shall be borne by the Customer).





Poge 17 / 1 Edilion 10.1 pub / Iuly 27

, 2007

VII. CENEPAL TEPhS AN0 CDN0ITIDNS DF SALE


APTICLE 1 0EFINITIDNS
"AIcateI" : shall mean the sellIng company.
"EquIpment": A generIc term used to defIne the Systems, Networks and TermInals
supplIed by Alcatel.
"Network": any InformatIonconveyance or InformatIonexchange servIce made
avaIlable to customers.
"Systems": the automatIc swItchers located between the operator's Network and the
TermInals, data, routers, Image swItches, etc.
"TermInaIs": corded and cordless telephones; faxes; CS| telephones, vIsIophones, ...


APTICLE 2 CENEPAL
These Terms and CondItIons shall govern all quotatIons, offers, orders, order confIrmatIons,
InvoIces, sales and contractual or precontractual relatIons and shall prevaIl over any
conflIctIng clauses contaIned In the Customer's general terms and condItIons of purchase.
No derogatIon from these Terms and CondItIons shall be consIdered as accepted unless and
untIl It has been prevIously agreed to In wrItIng by Alcatel. AlcatelLucent may assIgn Its
rIghts and oblIgatIons under these Terms and CondItIons to any thIrd party. AlcatelLucent
reserves the rIght to alter at any tIme materIal or technIcal specIfIcatIons of the EquIpment
wIthout prIor notIce ; provIded, however, that such changes shall affect neIther the prIce
nor the qualIty of the EquIpment. The Customer may specIfy those characterIstIcs on whIch
It makes Its commItment condItIonal.


APTICLE 3 DP0EPS - DFFEPS
All orders shall be sent to AlcatelLucent In the form of an orIgInal document sIgned by the
Customer. The contract of sale shall be formed upon Issuance by AlcatelLucent of an
acknowledgement of receIpt of the Customer's order. Dffers and quotatIons shall be valId
for a perIod of J0 days from the date of the offer or quotatIon. The prIces, prIce lIsts,
InformatIon and technIcal specIfIcatIons contaIned In Alcatel's catalogues, brochures are
gIven for InformatIon only and shall not be bIndIng on AlcatelLucent whIch may modIfy
such InformatIon as It may deem necessary.


APTICLE 4 hD0IFICATIDN DF DP0EPS
Any modIfIcatIon of an order requested by the Customer shall be subject to Alcatel's express
agreement. The prIces and the expected prescrIbed leadtImes shall be revIsed accordIngly.


APTICLE 5 CANCELLATIDN DF DP0EPS
f the Customer cancels an order before the delIvery date IndIcated In the order
acknowledgement:
the deposIts / down payments paId by the Customer shall be kept back by Alcatel
Lucent as early compensatIon for termInatIon.
f the specIfIc condItIons of sales exclude deposIts or down payments, the Customer
shall pay AlcatelLucent a compensatIon equal to 20 of the amount of the order
wIthIn J0 days from the date of cancellatIon.
f cancellatIon of orders occur after the delIvery date, the Customer shall pay AlcatelLucent
a compensatIon equal to the total amount of the order. AlcatelLucent shall also be entItled
to charge the Customer for the expenses Incurred.


APTICLE 6 STU0IES AN0 UDTATIDNS
No charge shall be made for studIes and quotatIons If they later materIalIse In an order;
otherwIse, AlcatelLucent shall be entItled to InvoIce the expenses for the studIes and
quotatIons. AlcatelLucent shall retaIn all Intellectual property rIghts In Its studIes, and
such studIes shall not be made avaIlable to thIrd partIes or used wIthout Alcatel's wrItten
consent.


APTICLE 7 LEA0 TIhES
All lead tImes IndIcated on the acknowledgement of receIpt are gIven for InformatIon only.
Actual delIvery shall take place no more than three months after the delIvery date IndIcated
In the order acknowledgement of receIpt of the order.
No delay In delIvery or Incomplete delIvery shall justIfy cancellatIon of the order or
constItute a ground for claImIng penaltIes or damages. AlcatelLucent shall automatIcally be
released from any commItment relatIng to lead tImes In the event of nonperformance or
partIal nonperformance of the Customer's oblIgatIons. The Customer shall be responsIble for
the choIce of the carrIer and shall bear all the rIsks related to the transportatIon of the
EquIpment.


APTICLE 8 CLAIhS - PETUPNS
Any claIms relatIng to the EquIpment must be notIfIed to AlcatelLucent wIthIn fIve days
from the date of actual delIvery. The Customer shall establIsh the realIty of the defects
found and shall grant AlcatelLucent every facIlIty to ascertaIn and correct them. The
Customer shall neIther undertake any repaIrs Itself nor cause any thIrd party to undertake
any repaIrs. No EquIpment shall be returned wIthout Alcatel's prIor authorIsatIon. Feturns
shall be sent at the 8uyer's expense and rIsk and shall be clearly marked wIth name and
address of the Customer and of the addressee. The return of all or part of the EquIpment
shall not relIeve the Customer from Its oblIgatIons to pay the InvoIces on the agreed due
date. The returned EquIpment shall, at Alcatel's electIon, eIther be replaced, or repaIred In
Alcatel's workshops, or reImbursed, or deducted from future InvoIces.


APTICLE PPICES
The prIces exclude all taxes or whatever dutIes that are payable at the tIme of the
acquIsItIon and/or ImportatIon whIch shall be borne by the Customer.
.
The prIces are quoted ExWorks, as defIned In the nternatIonal Chamber of Commerce's
ncoterms, 2000.
The prIces may be revIsed at any tIme upon two months' notIce, based on varIatIons In the
cost of theIr constItuent parts. Drders and delIverIes whIch are outstandIng on the effectIve
date of the new prIces shall not be affected by the prIce revIsIon.


APTICLE 10 PAYhENT TEPhS
Payments by bank transfer, cheque or bIll of exchange shall be made net and wIthout any
dIscount (except for TermInals wIthout InstallatIon) to Alcatel's address and shall be due on
the date set forth on the InvoIce, notwIthstandIng any claIm or lItIgatIon to whIch the
fulfIlment of the order may have gIven rIse. A down payment of a mInImum of J5 of the
amount of the order may be InvoIced upon receIpt of the order. AlcatelLucent shall not
begIn to perform Its contractual oblIgatIons before the actual payment of thIs down
payment. A complementary down payment equal to 100 of the amount of the order may be
at a later date requested to the Customer after analysIs of the Customer's solvency and
before the begInnIng of performance of Alcatel's contractual oblIgatIons. The balance of the
payments shall be performed In accordance wIth the specIfIc condItIons of sales, or faIlIng
that, at the delIvery date, or takIng Into account the progress of the tasks or at the date of
the fInal InvoIce.
WIthout affectIng the lIabIlIty for the total payment of the debt, the nonpayment of all the
amounts due shall lead, eIght days after default notIce gIven by regIstered letter, to :
the payment of an Interest of oneandahalf tImes per month Issued by the 8anque de
France from the date of the payabIlIty,
the ImmedIate payabIlIty of all the InvoIces due,
the cancellatIon of the sale,
the return to AlcatelLucent of the EquIpment,
the payment, by way of damages, of the expenses Incurred by AlcatelLucent for the
assembly, dIsassembly, carrIage and Insurance of the EquIpment.
The nonpayment on the due date, shall lead, wIthout any prIor notIce, to the ImmedIate
suspensIon of the outstandIng delIverIes and works and / or servIces and the postponement
of Alcatel's oblIgatIons for a perIod of tIme at least equal to the delay of payment.
The outstandIng balance of the prIce shall become ImmedIately due upon any resale or
transfer of the EquIpment.
n case of payment by bIll of exchange, the bank dIscount charges shall be borne by the
Customer.


APTICLE 11 PESEPVATIDN DF TITLE - PISKS - INSUPANCE
AlcatelLucent shall retaIn tItle to the EquIpment sold to the Customer untIl the date of
remIttance of the EquIpment to the fIrst carrIer. All rIsks of any nature to the EquIpment
shall be borne by the Customer from the tIme of delIvery, accordIng to ExWorks defInItIon
gIven by the nternatIonal Chamber of Commerce ncoterms, 2000. The Customer shall
contract the necessary Insurance polIcIes to cover the rIsks related to the delIvery, such as
but not lImIted to loss and damage.


APTICLE 12 WAPPANTY
NotwIthstandIng other applIcable statutory warrantIes, AlcatelLucent warrants that the
EquIpment shall comply wIth Its technIcal specIfIcatIons and be free from any defect In
workmanshIp for a perIod of 12 months from the date of delIvery of TermInals or 12 months
from the date of delIvery or from the date of brIngIng Into servIce of Systems and Networks
(I.e., the date of the Customer's sIgnature of the CommIssIonIng Feport or, faIlIng that, one
month after the date of connectIon to the Network), except for batterIes whIch are
warranted for a perIod of three months from theIr date of manufacture. ThIs warranty Is
condItIonal on the Customer gIvIng AlcatelLucent prompt wrItten notIce, and as the case
may be, by regIstered letter wIth return receIpt requested, of the defects of the EquIpment
and the Customer affordIng AlcatelLucent every facIlIty to ascertaIn them. The Customer
shall at Its own costs and In due tIme perform all the prelImInary operatIons on the elements
not part of the EquIpment. The parts of the EquIpment whIch are recognIsed by Alcatel
Lucent as beIng defectIve shall, at Alcatel's optIon, be replaced or repaIred eIther In Its
workshops or at one of the maIntenance servIce centres desIgnated by AlcatelLucent to the
Customer, AlcatelLucent beIng entItled to use uplIke new parts. Any repaIr or other
operatIon performed on the EquIpment by a person not authorIsed by AlcatelLucent shall
automatIcally voId thIs warranty. Unless otherwIse provIded by law, operatIons performed
under thIs warranty, In partIcular the repaIr, modIfIcatIon or replacement of parts, shall not
have the effect of extendIng the EquIpment warranty.
CS| TermInals: FepaIred or replaced parts shall be guaranteed under the same terms and
condItIons for a perIod expIrIng at the latest date of eIther the InItIal date of warranty or
three (J) months after the delIvery of the repaIred or replaced parts.
ThIs warranty covers parts and labour for repaIrs carrIed out In Alcatel's workshops or In
workshops approved by Alcatel; It does not cover onsIte repaIrs and the cost of transportIng
the EquIpment from the Customer's premIses to Alcatel's premIses. The cost of return to the
Customer shall be borne by Alcatel.
ThIs warranty does not cover damage caused by:
NoncomplIance wIth the InstructIons for use or InstallatIon of the EquIpment, In
partIcular the power supply and clImatIc condItIons.
mproper maIntenance of energy sources and of the general electrIcal InstallatIon.
AccIdents or consequences of the theft of the transport vehIcle, acts of vandalIsm,
lIghtnIng, fIre, humIdIty, bad weather.
Use of the EquIpment In combInatIon wIth, or IntegratIon of the EquIpment Into,
equIpment not supplIed by Alcatel, unless such combInatIon or IntegratIon has been
expressly approved In wrItIng by Alcatel.
Use of the EquIpment for a purpose other than that for whIch It Is Intended.
Faults and deterIoratIon caused by normal wear and tear.
EquIpment malfunctIonIng due to external causes (e.g., radIoelectrIc Interference
produced by other equIpment, varIatIon In voltage of the maIns supply and/or
telephone lIne).
Changes made to the EquIpment, IncludIng mandatory changes.
EquIpment from or on whIch the brand or serIal numbers have been removed or
altered.
0efects as a result of other goods and servIces beIng connected to EquIpment whIch
dIsturbs or affects the predIcted level of servIce.
ConnectIon faIlures resultIng from bad propagatIon or caused by absence of radIo
relay coverage.
From the date of delIvery of the TermInals or from the date of brIngIng Into servIce of the
Systems or Networks, the avaIlabIlIty of the spare parts Is of one year for the TermInals, two
years for the Systems (data) and fIve years for the Systems (voIce).
Software: AlcatelLucent shall replace any defectIve Software medIum by a medIum of
the same nature. AlcatelLucent agrees to provIde Its most reasonable efforts to elImInate
or pallIate, at Its expense and wIthIn a reasonable perIod of tIme, any reproducIble errors
whIch may appear In Its programmes wIthIn three months followIng the date of delIvery of
the EquIpment.



Poge 1 / 1 Edilion 10.1 pub / Iuly 27

, 2007
ALCATEL-LUCENT 0ISCLAIhS ALL WAPPANTIES, WHETHEP EXPPESS DP IhPLIE0 (INCLU0INC, WITHDUT
LIhITATIDN, WAPPANTIES DF hEPCHANTAILITY AN0 FITNESS FDP A PAPTICULAP PUPPDSE) CDNCEPNINC
THE EUIPhENT DP ITS ACCDhPANYINC 0DCUhENTATIDN.
Any Increase of the present terms of warranty (longer perIod of tIme, condItIons) may be
offered by AlcatelLucent as a complementary servIces offer.


APTICLE 13 LIAILITY
n no event shall AlcatelLucent be lIable for any IndIrect, IncIdental and/or consequentIal
damage (such as fInancIal or commercIal loss, busIness InterruptIon, loss of profIt, sales,
earnIngs, goodwIll or data, ...) arIsIng out of the use or InabIlIty to use the EquIpment even If
AlcatelLucent has been advIsed of the possIbIlIty of such damages Unless otherwIse provIded
by law, Alcatel's lIabIlIty for dIrect damage shall be lImIted to 50 of the prIce of the
EquIpment sold whIch caused the damage.


APTICLE 14 INTELLECTUAL PPDPEPTY
n no way shall the purchase of EquIpment grant the Customer any rIght to use the
Intellectual property rIghts attached to the EquIpment. Should a dIspute relatIng to
Intellectual property rIghts put the Customer In a dIffIcult posItIon, the Customer shall
promptly gIve notIce thereof to AlcatelLucent so that AlcatelLucent may best defend the
Customer's Interests.
f, by a fInal judgement, any Item of EquIpment Is held to InfrInge a thIrdparty Intellectual
property rIght, AlcatelLucent shall at Its electIon:
obtaIn at Its expense the rIght for the Customer to contInue usIng the EquIpment; or
replace the InfrIngIng EquIpment wIth equIvalent, nonInfrIngIng EquIpment; or
modIfy the InfrIngIng EquIpment so that It becomes nonInfrIngIng; or
cancel the order or termInate the contract and repurchase the InfrIngIng EquIpment
from the Customer at a prIce equal to the purchase prIce paId for the EquIpment, less
deprecIatIon In an amount to be determIned by Alcatel.
Unless otherwIse provIded by law, compensatIon to the Customer shall not exceed 50 of the
prIce of the EquIpment Involved In an actIon to establIsh IndustrIal or Intellectual property
rIghts. AlcatelLucent shall retaIn the Intellectual property rIghts In the Software embedded
In the EquIpment.
AlcatelLucent shall, as applIcable, eIther cause the Customer to sIgn a specIfIc lIcence to use
the Software, or grant the Customer a nonexclusIve lIcence to use the Software embedded In
the EquIpment under the followIng terms and condItIons:
The Customer shall have the rIght to use the Software and Its accompanyIng documentatIon
solely for the requIrements of usIng the EquIpment sold; the Customer shall not: (a) sub
lIcense the Software; (b) modIfy or cause any thIrd party to modIfy the Software; (c) copy or
reproduce the Software, except for restartIng Software and one "backup" copy, provIded
that any copy shall bear a label IndIcatIng the name of the Software copyrIght owner; or (d)
permIt any thIrd party to use, copy or reproduce the Software.
Should AlcatelLucent obtaIn a lIcence from a thIrd party whIch Imposes other oblIgatIons on
Alcatel, AlcatelLucent shall gIve the Customer wrItten notIce of such oblIgatIons and the
Customer shall ImmedIately comply wIth them. n the case of resale of the EquIpment, the
Customer shall obtaIn an undertakIng from the purchaser to abIde by the commItments made
by the Customer to AlcatelLucent under thIs clause.


APTICLE 15 FDPCE hAJEUPE
The oblIgatIons of the partIes shall be suspended and neIther party shall Incur lIabIlIty If It Is
prevented from performIng Its oblIgatIons In normal condItIons by events such as fIre, flood,
tornado, earthquake, rIot, strIke, lockout, transport dIffIcultIes, government actIon or any
other event beyond the reasonable control of the partIes such as abnormal operatIon
consequent upon a network's InabIlIty to convey sIgnals between Items of EquIpment as well
as radIoelectrIc Interference produced by other equIpment and varIatIons In electrIc or
telephone voltage.


APTICLE 16 0ISPUTES
These Ceneral Terms and CondItIons shall be governed by French law. The statutory rules of
terrItorIal jurIsdIctIon shall be applIed In the event of any dIspute relatIng to the constructIon
or performance of these Ceneral Terms and CondItIons, excludIng the applIcatIon of the
UnIted NatIons conventIon on Contracts for the nternatIonal sale of goods.