HUD NATIONAL SERVICING CENTER

Revisions to FHA's Loss Mitigation Home Disposition Options Preforeclosure Sale & Deed-in-Lieu
Working Together to Help Families Stay in Their Homes
Presented by :

FHA National Servicing Center

This presentation is provided for informational purposes and its contents are subject to change. It is not intended to substitute or alter requirements and guidelines found in FHA handbooks, mortgagee letters, and other official FHA publications. Distribution, reprinting and/or web-publishing of this presentation is prohibited.

LEARNING OBJECTIVES

This webinar will provide an overview of the revised requirements for FHA's Loss Mitigation Home Disposition Options (Pre-Foreclosure Sale and Deed in Lieu) as outlined in Mortgagee Letter 2013-23.

LOSS MITIGATION OPTION PRIORITY

Home Retention Options:
Special Forbearance Loan Modification FHAs Home Affordable Modification Program (HAMP)

Home Disposition Options:

Preforeclosure Sale Deed-In-Lieu of Foreclosure
3

PREFORECLOSURE SALE PROGRAM

PREFORECLOSURE SALE PROGRAM (PFS) REFERENCE MATERIALS

ML 2013-34: Delayed Implementation of "PFS Participation Requirement" Section included in Mortgagee Letter 2013-23, Updated Pre-Foreclosure Sale (PFS) and Deed in Lieu (DIL) of Foreclosure Requirements ML 2013-23: Updated Pre-Foreclosure Sale (PFS) and Deed in Lieu (DIL) of Foreclosure Requirements Mortgagee Letter 2008-43: Pre-Foreclosure Sale (PFS) Program Utilizing the PFS Loss Mitigation Option to Assist Families Facing Foreclosure
Appendix A Attachment 4 Attachment 1 Attachment 5 Attachment 2 Attachment 6 Attachment 3

Mortgagee Letter 2003-19: Partial Claims: Program Changes and Updates Preforeclosure Sale Program FAQs
5

PREFORECLOSURE SALE PROGRAM (PFS)

Overview HUDs version of a short sale Allows a homeowner in default to sell the property and use the sale proceeds to satisfy the mortgage debt, even if the proceeds are less than the amount owed Must be an outright sale of the property Owner Occupied homeowners must be reviewed for HUDs Home Retention Options prior to participation in PFS No Strategic Defaults

ML 2013-23 Updated PFS and DIL of Foreclosure Requirements

KEY CHANGES Effective Date: 10/1/2013
Standard Option
A homeowner who does not meet the qualifications for a Streamlined PFS option must submit a complete workout package Owner-Occupied Only Verification of Hardship Deficit Income Test (DIT) Documentation requirements for verifying assets, income, and expenses Cash Reserve Contribution Imminent Default

Streamlined Option

Standard and Streamline Option

Servicer may approve Homeowners meeting Appraisal Validation Requirements specific guidelines without verifying hardship Homeowner Incentive Fee or obtaining a complete mortgage workout Disclosure Requirements packet Participation Requirements Eligibility Requirements Owner-Occupied Non-Owner Occupied Servicemember Requirements Eligible Properties

The policies outlined in ML 2013-23 supersede, where in conflict ML 2008-43, 2002-13, and 2000-05. All other requirements remain in effect.
7

ML 2013-23 Updated PFS and DIL of Foreclosure Requirements

Previously Initiated Foreclosures

Scheduled Foreclosure Sales should not be cancelled to initiate a PFS marketing period for Homeowners meeting the streamlined PFS eligibility requirements Cancel only if Servicer receives an acceptable purchase contract meeting the requirements of ML 2008-43

PREFORECLOSURE SALE PROGRAM Overview

General Homeowner Requirements Must have negative equity Limited to one FHA insured mortgage Must be an individual - no corporation or a partnership Must notify Servicer of interest to participate in PFS program Servicer must mail a copy of Form HUD-90035 (Information/Disclosure) Cooperate with Servicer requests for any required documentation Homeowner must return signed HUD-90045 Approval to Participate (ATP) to Servicer within 7 days of receiving the ATP form

Streamlined PFS Option Requirements

Non- Owner Occupant Requirement Homeowner must be 90 days or more delinquent as of the date of Servicers review Each Homeowner must have a credit score of 620 or less Servicemembers with PCS Orders Must provide Servicer PCS orders verifying new duty station is 50 miles or more away from existing residence Servicemember must submit an affidavit certifying: FHA-insured mortgage was their principal residence, and New permanent housing has been or will be acquired due to orders
10

Streamlined PFS Option Requirements

Owner-Occupant Requirements
Homeowner must be 90 days or more delinquent as of the date of Servicers review Each homeowner must have a credit score of 620 or less Homeowner must have been reviewed for Loss Mitigation Retention Options Homeowner must also meet one or more of the following conditions: Homeowner has defaulted on a Trial Payment Plan within the last six months Homeowner has defaulted on an FHA-HAMP or standard (rate-and-term) modification within the last two years Homeowner has been deemed ineligible for a permanent home-retention option Homeowner received a Special Forbearance but, did not otherwise qualify for a permanent home-retention option by the end of the forbearance period Homeowner has been deemed eligible for and offered a loss mitigation home retention option, and: Credit score below 580 Must provide written documentation that he/she chooses not to accept the loss mitigation home retention option offered by the Servicer
11

Streamlined PFS Option Requirements

Eligible Properties Principal Residence Second Home Investment Property Properties may be vacant No condemned Properties

12

Standard PFS Option Requirements

Occupancy Requirement Owner Occupant Only Delinquency Requirement Mortgage must be 31 days or more delinquent at the time of closing Imminent Default (must meet one or more of the following hardships): Loss or reduction in income Change in household financial circumstances Death of a co-mortgagor Long-term/permanent illness or disability of a mortgagor or dependent family member Divorce or legal separation of a mortgagor Distant employment transfer/relocation Financial Analysis Servicer to request financial documentation Deficit Income Test Cash Reserve Contribution analysis
13

Standard PFS Option Requirements

Deficit Income Test Required Documents Verify homeowners monthly net income by obtaining one of the following: Two most recent pay stubs If self-employed recent quarterly or year to date profit and loss statement (compiled by a Certified Public Accountant) Social Security or Disability Income Statements Recent W-2, Form 1099, or Federal Tax Return Verify the homeowners monthly expense Credit Report Expenses supported by bills, payment receipts, and/or the standard payment amounts under an IRS Index Past-due balances included in Bankruptcy - use minimum payment prior to delinquency

14

Standard PFS Option Requirements

Cash Reserve Contribution Required Documents Homeowners three most recent monthly bank statement(s) Three most recent months of brokerage statement(s) Homeowners most recent Federal Tax Return at the time the Homeowner requests an approval for a Standard Preforeclosure Sale Cash Reserve Contribution Calculation Calculate Total Cash Reserves using highest ending balance of each asset Homeowners with cash reserves greater than $5,000 will be required to contribute 20% of the total amount exceeding $5,000 (not to exceed the difference between the unpaid principal balance and the appraised value of the property)

15

Case Study Ms. Smith

Case Scenario:
Ms. Smith was divorced in April and was awarded the property in the divorce settlement. On August 1st, Judy Smith contacted her Loan Servicer to advise them she may not be able to make the September mortgage payment due to a loss of income. Her ex-husband has not been paying the child support and alimony he was ordered to pay. Ms. Smith would like to participate in the PFS program.

Homeowner Profile
Monthly Net Income:
Monthly Expenses: Monthly Mortgage Payment: Credit Score:

Property Information
$ $ $ 2,376.00 450.00 2,300.00 625 Unpaid Principal Balance: Appraised Value: $ $ 198,600.00 168,000.00

16

Case Study Ms. Smith Test Your Knowledge

1. Ms. Smith must first be evaluated for a loss mitigation retention option prior to being reviewed for the PFS program. a) True

b) False

2. Based on the scenario presented, Ms. Smith is eligible for the Streamlined Option of the PFS.

a) True
b) False

17

Case Study Ms. Smith

Cash Reserve Contribution Analysis

Asset Cash- Brokerage Stmt. Bank Account Stocks Total May $ 50.00 $ 3,200.00 $ 150.00 Statement Period June $ 40.00 $ 2,500.00 $ 149.00 July $ 50.00 $ 2,000.00 $ 162.00 Highest Ending Balance $ 50.00 $ 3,200.00 $ 162.00 $ 3,412.00

1. Assuming Ms. Smith must be reviewed under the Standard PFS option, what is Ms. Smiths required cash contribution? a) $ 682.40 b) $ 3,412.00 c) $ 0.00 d) $ 3,000.00
18

Case Study Mr. Jones

Case Scenario:
Mr. Jones owns an FHA-insured investment property. He has owned this property since 2000 and began renting it in 2002. Mr. Jones has contacted his Loan Servicer and requested approval to participate in the FHA Short Sale Program. At the time of the Servicers review, Mr. Jones is 2 mos. delinquent with his mortgage payment, and has a credit score of 595.

Test Your Knowledge

1. Mr. Jones is eligible for FHAs Streamlined Pre-Foreclosure Option. a) True b) False

19

Appraisal Requirements
Property Value
PFS Properties are to be listed at no less than the As Is appraised value Requires a standard electronically-formatted appraisal from an FHA roster Appraiser As Is Valid for 120 days No Distress Sales Servicer must provide a copy of the appraisal to the Homeowner, their sales agent, or HUD upon request New appraisal may be obtained to ensure current FMV during marketing period
20

Appraisal Requirements
Appraisal Validation
Servicer must submit a variance request via EVARS if one of the following conditions exist: The current FHA appraised value is less than the unpaid principal balance (UPB) by $75,000 or greater; or The current appraised value is less than 50% of the UPB

If neither of these conditions exists, the FHA PFS appraisal is acceptable if: Servicer obtains a BPO or AVM that is within 10% of the appraised value A variance request must be submitted through EVARS if the value is not within 10% of the appraised value Variance requests submitted through EVARS must be approved prior to authorizing the marketing of the property
21

Appraisal Requirements
Property Condition

Properties that have sustained damage may be eligible for the PFS Option Servicer must obtain the governments cost estimate to repair from HUDs National Servicing Center Servicer must submit a variance request through EVARS to acquire approval Servicers are responsible for the cost of surchargeable property damage As Is properties - Servicer will be required to deduct the governments estimate cost from their claim As Repaired properties is not an allowable settlement cost If property damage is not surchargeable, NSC approval is not required Subsequent damage after approval must be disclosed to the Servicer to determine continued eligibility for the Preforeclosure Sale Option
22

Property Inspection Requirements

Property Inspections Servicer must conduct property inspection on the 45th day of delinquency if there has been no contact with Homeowner Property Preservation and Protection inspections (P&P) not required during the approved PFS period if contact with Homeowner is maintained If there is reason to believe the property has become vacant during the PFS period, Servicer must perform property inspection Inspections to verify occupancy are reimbursable

23

Incentive Fees
Owner-Occupant Incentive fee up to $3,000 Homeowners required to make a cash reserve contribution under the Standard PFS option are NOT eligible for the $3,000 consideration Servicer may obligate up to an additional $1,500 from Sale Proceeds for discharging junior liens Used for transition or relocation assistance Non-Owner Occupant Non-owner occupants are not eligible for a Homeowner incentive fee Servicer may obligate up to an additional $1,500 from Sale Proceeds for discharging junior liens

Title and Junior Lien Requirements

Condition of Title

Property must have marketable title Servicers are expected to assist in clearing title issues Homeowners incentive must be applied to satisfy or release any secondary lien(s) If Homeowners incentive is not sufficient, Servicer can obligate an additional amount towards secondary lien(s)
Available monies for payment of Junior Liens

Owner-Occupant up to $4,500 (subject to qualifying) Non-Owner Occupied Homeowner $1,500

25

Disclosure Requirements
PFS and DIL Required Disclosure
Prior to approval for a PFS or DIL, Servicer must notify Homeowner in writing of the following: Homeowner must be in default on the date the PFS transaction closes PFS and DIL transactions are reported to Credit Bureaus Servicemembers should obtain guidance from employer regarding the potential impact on security clearance and employment CAIVRS Reporting and potential impact

26

Case Study Ms. Smith Test Your Knowledge

1. Ms. Smiths current UPB is $198,600. The FHA appraised value is $168,000. What is the required next step in the appraisal validation process? a) Submit a variance request through EVARS because the FHA appraised value is less than the amount owed. b) Validate the FHA appraised value with a Brokers Price Opinion (BPO) or an Automated Valuation Model. c) Both A & B d) None of the above

27

Participation Requirements
APPROVAL TO PARTICIPATE

If Homeowner is determined eligible for PFS: Servicer to provide Form HUD-90045 Approval to Participate If the Homeowner is not eligible for a PFS: Servicer must advise in writing Explain the reason for denial, and Allow Homeowner at least 7 calendar days to respond
Anti-Fraud Requirements Servicer may not approve a Homeowner for a PFS if Servicer knows or has reason to know of homeowners fraud or misrepresentation of information Third-party fees may not be included, unless explicitly permitted No charge may be assessed for participation in the PFS transaction

28

Marketing the Property

Participation Requirements A real estate broker/agent must be retained to market a property within seven (7) days of the date the Approval to Participate is granted Any conflict of interest, appearance of a conflict or any self-dealing by any of the parties is strictly prohibited Broker/Agent shall never be permitted to claim a sales commission on a PFS of his or her own property, or that of an immediate family member Listing Agreement must include the cancellation clause Pre-Foreclose Sale Addendum to be provided to Homeowner and Real Estate Agent Must be executed by all parties upon receipt of an acceptable sales contract
29

Marketing the Property

Participation Requirements Property Maintenance Homeowner must maintain the property in ready to show condition Homeowner must make basic repairs and perform all normal property maintenance activities Arms-Length Transaction The PFS must be between two unrelated parties whose selling price and other conditions would prevail in an open market environment A relocation service affiliated with the Homeowners employer may contribute a fixed sum towards the proceeds of the PFS, without altering the arms-length nature of the sale
30

Marketing Period
Duration

Homeowners have 4 months from the date of the Servicers Approval To Participate in the PFS program to obtain a signed sales contract Homeowners have a pre-approved extension of two additional months to complete the PFS sale if one of the following exists: The Servicer is in the Tier 1 category of the Tier Ranking System, or There is a signed Contract of Sale but settlement has not occurred by the end of the fourth month
31

Contract Acceptability
Contract Approval Minimum Net Sale Proceeds: 0-30 days of marketing period - Net 88% of As Is appraised FMV 31- 60 days of marketing period - Net 86% of As Is appraised FMV 61 days - duration of PFS - Net 84% of As Is appraised FMV Net Sale Proceeds is defined as the sales price minus closing/settlement costs
32

Contract Acceptability
Allowable Settlement Costs
Up to 6% sales commission Real estate taxes Local/state transfer tax stamps and other closing costs customarily paid by the seller Incentive Compensation paid to qualifying Owner Occupant Seller of $3,000 Up to $1500 for the discharge of junior liens Outstanding Partial Claim Up to 1% of the buyers first mortgage amount if the sale includes FHA financing

Unacceptable Settlement Costs

Repair reimbursements or allowances Home Warranty fees Discount points or loan fees for non FHA financing Servicers Title Insurance fee
33

Contract Execution and Closing

Contract Approval
Servicer has 5 working days from receipt of an executed Contract for Sale to respond back to the Homeowner using Form HUD-90051 Sales Contract Review No sale by assumption is permitted

Closing and Post Closing

Servicer to provide Closing Agent with Form HUD-90052 Closing Worksheet Closing Agent to provide Servicer a copy of HUD-1 Settlement Statement for final review Upon final approval from Servicer, Closing Agent must pay expenses and forward the net sales proceeds, final HUD-1 and executed PFS Addendum to Servicer PFS must be reported to National Credit Bureaus as a short sale
34

Termination of the PFS

Early Termination
Homeowner may voluntarily terminate participation Irresolvable title problems Homeowner not acting in good faith to market property Significant change in property condition or value Re-evaluation of the information provided by the Homeowner indicates that the case does not qualify for the PFS option

PFS Failure Homeowner must be re-evaluated by the Servicer for other loss mitigation options Must be reviewed within 90 days of the expiration of the PFS period, or foreclosure must commence If foreclosure does occur, neither HUD nor the Servicer will pursue the Homeowner for a deficiency judgment as a result of the Homeowners good faith effort in the Preforeclosure Sale program
35

Post Closing
Claim Filing
HUD will reimburse Servicer for reasonable and customary costs HUD will not pay property-related costs which were incurred after the PFS closing date HUD will monitor Servicer by selecting and reviewing appraisals for risk assessment purposes

36

Features & Benefits : Deed-in-Lieu of Foreclosure

37

DEED-IN-LIEU OF FORECLOSURE REFERENCE MATERIALS

Mortgagee Letter 2000-05: Loss Mitigation Program - Comprehensive Clarification of Policy and Notice of Procedural Changes Mortgagee Letter 2002-13: Deed-in-Lieu of Foreclosure Consideration Increase and the Authorization to Pay Cash to Occupants for Keys Prior to Eviction Mortgagee Letter 2005-30: Single Family Foreclosure Policy and Procedural Changes: Reasonable Diligence Requirements; Update to HUDs Schedule of Allowable Attorney Fees; and Update to HUDs Foreclosure Time Frames
Attachment 1 Attachment 3 Attachment 2 Attachment 4

ML 2013-23: Updated Pre-Foreclosure Sale (PFS) and Deed in Lieu (DIL) of Foreclosure Requirements
Deed-in-Lieu of Foreclosure FAQ
38

DEED-IN-LIEU OF FORECLOSURE
DIL allows the Homeowner to voluntarily deed the collateral property to HUD in exchange for a release from all obligations under the mortgage.
Homeowner Benefits Although this option results in the Homeowner losing the property, it is often preferable to foreclosure because: Homeowner mitigates the cost and emotional trauma of foreclosure Owner-Occupant Homeowner is eligible to receive up to $2,000 incentive payment Deed-in-Lieu is generally less damaging than foreclosure to Homeowners ability to obtain credit in the future Servicer Benefits Avoids the time and expense of a legal foreclosure action, and Due to the cooperative nature of the transaction, the property is generally in better physical condition at acquisition
39

DEED-IN-LIEU OF FORECLOSURE
Homeowner Requirements Unable to support the mortgage debt Owner-Occupant (Standard or Streamline Option) Non-Owner Occupant (Streamlined Option) Title must be free and clear of all liens

40

DEED-IN-LIEU OF FORECLOSURE
General Requirements A complete homeowner workout packet is not required if Homeowner met the Streamlined PFS option All Homeowners named on Note must execute the Deed to convey Homeowners agree to certify compliance with program stipulations concerning property condition Account must be at least 31 days delinquent when the Deed-in-Lieu is recorded or if processed under a Streamline Option, meet the prescribed delinquency requirements
41

DEED-IN-LIEU OF FORECLOSURE
Agreement Requirements A written Deed-in-Lieu Agreement must be executed by the Homeowner and Servicer which contains all of the conditions under which the deed will be accepted All conditions can be found in Mortgagee Letter 2000-05

42

RESOURCES

43

FHA LOSS MITIGATION OPTIONS AT-A-GLANCE

OPTION
Informal FB

DDS CODE
12-Repayment

DESCRIPTION/REQUIREMENTS
Verbal agreement to increase, reduce or suspend payments Duration < 3 months Verbal financials required for agreements over 30 days Written agreement to increase, reduce or suspend payments Duration minimum 3 months Verified/documented financials required for agreements over 30 days Only option available for homeowner(s) when 85 percent of the surplus income is sufficient to bring the homeowner(s) current within six months

DAYS PAST DUE (DPD)

Imminent 1+ 31+ 61+ 91+

COLLECTIONS

HUD HB 4330.1 REV-5, Chapter 7 ML 2013-32

Formal FB
HUD HB 4330.1 REV-5, Chapter 7 ML 2013-32

06 Formal Forbearance

Special Forbearance (SFB)

ML 2011-23 ML 2002-17 ML 2013-32

09-Special Forbearance

Cause of default is unemployment, must be owner-occupied Loan must be at least 3 months unpaid but not more than 12 months delinquent PITI Must provide for a minimum duration of 12 months for reemployment Requires subsequent evaluation for a more permanent Loss Mitigation option to cure the default Permanent change in 1 or more of the terms, allows the loan to be reinstated and results in a payment a borrower can afford May include a change in the a) interest rate, b) capitalization of the delinquent principal, interest or escrow items, c) re-amortization of the balance due 3- month Trial Payment Plan required Must have a verifiable loss of income or increase in living expenses Surplus income must be at least the greater of $300 and 15 percent of net monthly income (85 percent of the homeowner(s) surplus income must be insufficient to cure arrearages within six months) Mortgage payment (PITI) must be reduced by the greater of $100 and 10% of the original monthly payment amount At least 12 mos. must have elapsed since the origination date of the loan Borrower may not have previously received a Loan Modification or FHA-HAMP in the previous 24 mos.

HOME RETENTION

Loan Modification
ML 2011-28 ML 2009-35 ML 2013-17 ML 2013-32

08 Trial Payment Plan 28Modification Started

This document is intended to provide summary information on HUDs Loss Mitigation Options. It is not intended to substitu te or alter requirements and complete guidelines found in FHA handbooks, mortgagee letters, and other official FHA publications. Content is subject to change.

44

FHA LOSS MITIGATION OPTIONS AT-A-GLANCE

OPTION
FHA HAMP
ML 2009-23 09-23 Attachment ML 2009-35 ML 2010-04 ML 2013-32 ML 2013-17

DDS CODE
36 - FHA HAMP Standalone Partial Claim Started 37 - FHA HAMP Standalone Modification Started 39 - FHAHAMP Trial 41-FHA HAMP Modification Started

DESCRIPTION/REQUIREMENTS
Allows the use of a Partial Claim up to 30% of the UPB as of the date of default and combine it with a Loan Modification (May allow for only a Partial Claim or only a Loan Modification) One or more borrowers must have stable monthly income Must have a verifiable loss of income or increase in living expenses Must successfully complete a trial payment plan (4 months for imminent default, 3 months for 90+ delinquent) Total of arrearages used in calculating the FHA-HAMP Partial Claim amount is no longer limited to 12 months PITI Lender will advance funds on behalf of the borrower in an amount to reinstate a delinquent loan Borrower may not have previously received a Loan Modification or FHA-HAMP in the previous 24 mos.

DAYS PAST DUE (DPD)

Imminent 1+ 31+ 61+ 91+

HOME RETENTION

PreForeclosure Sale (PFS)

ML 2008-43 ML 2013-23 ML 2013-34

15 - PreForeclosure Acceptance Plan Available

DISPOSITION

Allows a borrower in default to sell home and use proceeds to satisfy the mortgage debt even if the proceeds are less than the amount owed Borrower must commit to actively market the property for 4-6 months Streamlined eligibility available for owner occupied and non-owner occupied borrower(s) meeting certain criteria Tiered Net Proceeds Requirements 1st 30 days 88%; 31-60 days 86%; 61 remainder of marketing time 84%; Funds available for discharge of Subordinate Liens. Borrower voluntary deeds collateral to HUD in exchange for release from all obligations under the mortgage Lender must enter into a written agreement with the borrower stating specific actions that the borrower must perform in order to take advantage of this option and receive financial consideration Borrower qualifications: cause of default is incurable; collateral property must be non-occupied at the time of conveyance; good and marketable title Streamlined eligibility available for borrower(s) meeting certain criteria

Deed-in-Lieu (DIL)
ML 2000-05 ML 2013-23 ML 2013-34

44 - Deed-inLieu Started

This document is intended to provide summary information on HUDs Loss Mitigation Options. It is not intended to substitute or alter requirements and complete guidelines found in FHA handbooks, 45 mortgagee letters, and other official FHA publications. Content is subject to change.

ONLINE RESOURCES
National Servicing Center (NSC) Training: Includes information and training schedules for ECLASS,
Classroom Training, and the Loss Mitigation Webinar Series

NSC Loan Servicing Guidance

Loss Mitigation Mortgagee Letters NSC Loan Servicing and Loss Mitigation FAQ HUD Approved Counseling Agencies Extension and Variance Automated Requests System (EVARS) Tier Ranking System

Single Family Delinquency/Default Reporting

SFDMS Reporting (FAQs) Neighborhood Watch FHA Connection Error Codes for HUD Default Reporting Delinquency/Default Status (DDS) Codes Delinquency/Default Reason (DDR) Codes

EDI Webpage

Code of Federal Regulations: 24 CFR 202.2, 203.331, 203.355, 203.356, 203.502, 203.600, 203.606, and
203.608

HUD Handbook 4330.1 Rev-5: Administration of Insured Home Mortgages, Chapter 7

46

NSC CONTACT INFORMATION

U.S. Department of HUD National Servicing Center 301 NW 6th Street Oklahoma City, OK 73102

1-877-622-8525
QUESTIONS: Secretary Held Servicing Contractor: (877) 622-8525 Home Equity Conversion Mortgage (HECM) Servicing: hecmservicing@deval.us Requests for Extensions: extensionrequests@hud.gov Training issues: eclass@hud.gov TRS, Data, CAIVRS, SFDMS Reporting: sfdatarequests@hud.gov Single Family FHA - Claims Processing: Claims Help Desk (FHA_SFClaims@hud.gov)
47

RESOURCES
FHA Resource Center Frequently Asked Questions www.hud.gov/answers
Available 24/7

A website containing over 1,300 questions and answers about FHA programs, underwriting, and processing (website available 24/7) The FHA Resource Center acts as the first line of response for the majority of industry and public inquiries about FHA programs and services Searchable by keyword and category Telephone:
1-800-CALL FHA (1-800-225-5342)
Monday-Friday 8:00AM 8:00 PM (Eastern Time)

E-mail: answers@hud.gov
48