HP Printers - Control Panel Numbered Error Messages

Numbered error messages

Numbered error messages

Error Log Number Message Description Recommended action

13.00.00 - CLEAR PAPER JAM

Open and shut the front door of the printer to clear any media from the printer. Be sure to check the fuser area because media can wrap around the fuser and be difficult to locate. The printer senses a media jam. Since this is a Check all areas of the printer for generic media jam jammed media because the message, the media may printer is unable to determine be at any point in the the location of the jam. Click here to refer to the document, paper path. HP Color LaserJet 8550 Series Printer - Clearing Jams from the Input Areas of the Printer for additional help in clearing paper jams.

WARNING: Do not touch the fuser; it could be very hot and The printer senses a could cause burns. media jam in the fuser Open the left-lower cover, area. 13.00.03 / 13.00.43 remove the jammed media, and If jams occur frequently CLEAR FUSER JAM close the left-lower cover. Click in the fuser area when LOWER LEFT here to refer to the document HP duplexing 11 x 17 or A3DOOR Color LaserJet 8550 Series sized media, the duplex Printer - Clearing Jams from the feed roller might have Output Area of the Printer for become slick. additional assistance in resolving fuser jams. 13.00.05 / 13.00.06 CLEAR OUTPUT JAM UPPER LEFT DOOR The printer senses a media jam in the top (face-down) output bin. Open the left-upper door, remove the jammed media, and close the left-upper door.

Error Log Number Message 13.00.07 / 13.00.08 / 13.00.09 - CLEAR DUPLEX JAM LOWER LEFT DOOR

Description

Recommended action Open the left lower cover, remove the duplexer, remove the jammed media, reinstall the duplexer, and close the left lower cover.

The printer senses a media jam in the duplexer.

13.00.10 - CLEAR TRANSFER JAM

Open the front and right doors of the printer and remove the transfer drum by unlocking the The printer senses a green handle inside the front media jam in the transfer door then removing the transfer drum area of the printer. drum from the right door In some cases, the media opening. Remove any stuck might wrap around the media. Try a fresh ream of transfer drum and paper. . Click here to refer to the become lodged near the document HP Color LaserJet imaging drum. 8550 Series Printer - Clearing Jams from the Input Areas of the Printer for additional help in clearing paper jams. The printer senses a media jam in Tray 1, or the media fed was longer than expected. <type> = Media size specified in the driver or application. <size> = Media size specified in the driver or application. The <type> and <size> can be the default media type and size if an automatic paper override has occurred or if the GO button was pressed during a mount request.

13.00.10 - CLEAR UNEXPECTED PAPER SIZE JAM THEN LOAD TRAY 1 <type> <size>

Open the right upper door and remove the jammed media. Load the media type and size indicated on the printer control panel.

13.11.11 / 13.11.1B / 13.11.21 / 13.11.2B / 13.11.31 / 13.11.3B CLEAR INPUT DEVICE JAM

A paper jam has been detected in the 2,000sheet input tray.

Open the VTU and remove any media. . Click here to refer to the document HP Color LaserJet 8550 Series Printer - Clearing Jams from the Input Areas of the Printer for additional help in

Error Log Number Message

Description

Recommended action clearing paper jams.

13.22.01 / 13.22.02 / 13.22.03 / 13.22.04 13.22.05 - CLEAR MAILBOX JAM

The printer senses a media jam in the multibin mailbox.

Check for a jam in the delivery head assembly. To continue printing, press GO . Only the amount of data that fits in the internal memory of the printer is printed. Reduce the page complexity or add more memory, then print the page again. The current data in the print buffer will be lost. No action is required. Printing can continue, but some data might be lost.

20.00.00 - 20 INSUFFICIENT MEMORY

More data has been received from the computer than fits in the internal memory of the printer. The EIO buffer has overflowed during a busy state. Indicates the parallel buffer has overflowed.

22.00.01 - 22 EIO [n] BUFFER OVERFLOW 22.00.01 - 22 PARALLEL IO BUFFER OVERFLOW

30.00.01 - 30 DISK DEVICE FAILURE

The printer hard disk's internal self -test routine has detected a failure. If access to the printer Replace the printer hard disk. hard disk is not required, printer operation can continue. Check that all cables are connected to the EIO ports and that the EIO board is seated properly. Move the EIO card to another slot on the printer formatter or trade out this card for a known working card. If possible, print to another network printer to verify the network is working properly. A network or application communication issue can cause this error.

40.00.00 - 40 EIO N BAD TRANSMISSION

An EIO accessory connection has been abnormally broken. N = EIO Slot Number 1 = Bottom EIO Slot 2 = Top EIO Slot

Error Log Number Message

Description

Recommended action Click here to refer to the document HP Color LaserJet 8500 and 8550 Printers - 49.xx Error Displayed on the Control Panel and Troubleshooting Communication Related Issues for additional help in resolving 40 errors

40.00.01 - EIO <n> INITIALIZING

An EIO accessory is not initializing.

No action is required. Open and close the front door of the printer to remove any remaining pages from the printer. Reprint the job. If the problem persists, turn the printer off and on to reset the printer.

41.00.02 - 41.2 PRINTER ERROR

Indicates that a laser scanner (beam detect) error has occurred.

41.00.03 - 41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1 <Type> <Size>

Tray 1 is configured for one media size, but the printer detects a different size being fed from Tray 1. <Type> is the media type specified in the printer driver or program. <Size> is the media size specified in the printer driver or program. Tray 1 is configured for a custom media size, but the printer detects a different size being fed from Tray 1. <Width> is the media width selected in the program or printer driver. <Length> is the media length selected in the program or printer

Load the proper size media into Tray 1. For more information on configuring input trays, see Configuring Media Type and Size in the User Guide.

41.00.03 - 41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1 <Width> <Length>

Load the requested size media into Tray 1. For more information on configuring input trays, see Configuring Media Type and Size in the User Guide.

Error Log Number Message driver.

Description

Recommended action

The printer was expecting one type of media to be fed from an input tray and a different type was fed. For example, the printer 41.00.05 - 41.5 was expecting transparencies and plain UNEXPECTED PAPER TYPE LOAD paper was fed. X is the input tray TRAY X <Type> <Size> number. <Type> is the media type specified in the printer driver or program. <Size> is the media size specified in the printer driver or program.

Open and close the front door to remove the page from the printer. Verify that the correct media is loaded in the input tray and the printer control panel is configured correctly. For more information on configuring input trays, see Configuring Media Type and Size in the User Guide.

49.<xx.xx> 49.XXXX ERROR CYCLE POWER

Indicates that the printer did not understand the data sent to it.

Verify that all cables are connected. Turn the printer off and on to reset the printer. A network, application or file specific issue can cause this error. Click here to refer to the document HP Color LaserJet 8500 and 8550 Printers - 49.xx Error Displayed on the Control Panel and Troubleshooting Communication Related Issues for additional help in resolving 49 errors Turn the printer off and on to reset the printer. Remove the fuser and check it for any damage. If none is found, turn the printer off and unplug it for 30 minutes. This will allow the printer to reset. Then plug the printer back in and turn it on.

50.00.0x - 50.X FUSER ERROR CYCLE POWER

Indicates that a fusing assembly malfunction has occurred. If this happened following a paper jam in the fuser, check the fuser for damage. X = Description 1 = Low Temperature

Error Log Number Message

Description Error 2 = Warmup Error 3 = High Temperature Error 4 = Fuser Drive/Power Unit Error 6 = Heater Error

Recommended action If the condition persists, contact a local authorized HP dealer or service representative for service. Click here to refer to the document HP Color LaserJet 8500 and 8550 Printers - How to Resolve a "50.4 Fuser Error Cycle Power" Control Panel Error Message for additional assistance in resolving 50.X fuser errors. Remove the fuser and install a fuser that is specified for use with this printer. Printing cannot continue until the correct fuser is installed in the printer. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. Verify that the DIMM board is installed correctly and the DIMMs are configured correctly. Make sure the memory DIMMS are of a supported type and size. They need to be installed in matched pairs on the formatter. Turn the printer off and on to reset the printer. If necessary, reseat or replace the DIMM that caused the error.

50.00.05 INCORRECT FUSER LOWER LEFT DOOR

The printer has detected that an incompatible fuser (possibly the wrong voltage of fuser for the printer) has been installed.

51.00.01 - 51 LASER Indicates that a laser ERROR CYCLE scanner malfunction has POWER occurred.

52.00.00 - 52 SCANNER ERROR CYCLE POWER

Indicates that the laser scanner motor is not turning properly.

53.<x><y>.<zz> 53.XY.ZZ ERROR DIMM SLOT Y

Indicates that a memory error occurred during the configuration and validation of DIMM memory. X Hardware Type 0 ROM 1 RAM Y Hardware Device 0 Onboard ROM/RAM 1 DIMM slot 1 2 DIMM slot 2 3 DIMM slot 3

Error Log Number Message

Description

Recommended action

4 DIMM slot 4 If the condition persists, contact 5 DIMM slot 5 6 DIMM a local authorized HP dealer or slot service representative for service 6 7 DIMM slot 7 8 DIMM slot 8 ZZ Error 0 Unsupported memory 1 Unrecognized memory 2 Unsupported memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Exceeded maximum ROM size 6 Invalid DIMM speed, check DRAM 7 DIMM is reporting information incorrectly 10 DIMM address conflict 11 PDC XROM out of bounds 12 Could not make temporary mapping 13 Invalid RAM type 14 DIMM not paired properly Message Description Recommended action

54.00.01 - 54.1 TEMPERATURE SENSOR ERROR CYCLE POWER

Turn the printer off and on to reset the printer. Indicates that the If the condition persists, contact humidity and a local authorized HP service temperature sensor in the representative for service. printer has WARNING: Do NOT operate malfunctioned. the printer in this condition or the printer can be damaged. Open the left lower cover. Press the green tab on the right side of the duplexer and remove the duplexer out of the printer. Check for and remove any jammed media. Reinstall the duplexer.

54.00.03 - DUPLEX ERROR CHECK DUPLEXER

The printer has detected an error in the duplexer.

Error Log Number Message

Description

Recommended action Turn the printer off and then back on to reset the printer.

54.00.03 - 54.3 CALIBRATION WARNING PRESS GO TO CONTINUE

Press the GO button. Print a Configuration page and troubleshoot as an image-quality The process marks in the problem. Check the transfer density-sensing pattern guide for cracks and replace as are corrupt. needed. Turn the printer off and back on to reset the printer. Clean the density sensor. The waste toner sensor has failed. Printing cannot continue. This indicates that the Density Sensor needs to be cleaned because the printer is having trouble calibrating. This can also be caused by a problem with a particular print cartridge. 54.00.0<x> <x> = Description: 5 = Sensor abnormality 6 = Out of range cyan 7 = Out of range magenta 8 = Out of range yellow 9 = Out of range black

54.00.04 - 54.4 WASTE TONER SENSOR ERROR CYCLE POWER

Call for HP service.

54.00.xx - 54.00.xx CLEAN DENSITY SENSOR CYCLE POWER

Clean the Density Sensor with the brush located inside the right door. Print the Event Log and look at the most recent events. Use the table to determine if one particular print cartridge is identified (for example an abundance of 54.00.06 events could indicate an issue with the cyan print cartridge). Try replacing that cartridge. If the condition persists, contact a local authorized HP service representative for service

Open the color toner clear door and look for an obstruction. If the message does not clear Indicates that there is an after closing the doors, turn the issue with one of the 54.00.02 - 54.2 printer off and on to reset the color print cartridges. An CAROUSEL ERROR printer. Try removing all the improperly installed CYCLE POWER color print cartridges then power color cartridge can also cycle the printer. Reinstall them cause this error. one at a time. If the condition persists, contact a local authorized HP dealer or

Error Log Number Message

Description

Recommended action service representative for service. Click here to refer to the document HP Color LaserJet 8500 and 8550 Series Printers How to Troubleshoot 54.2 Carousel Errors for additional help in resolving 54.2 errors.

54.00.03 - 54.3 DENSITY SENSOR ERROR CYCLE POWER

Indicates a density sensor error, or the printer is not receiving data back from the density sensor. Indicates a printer command error. The commands cannot be exchanged between the printer and its controller.

Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service.

55.00.01 - 55 PRINTER ERROR CYCLE POWER

56.01.01 - 56.1 ERROR CYCLE POWER

If the input tray you are trying to print from is not installed, install Indicates an input feed the input tray. error (such as requesting Turn the printer off and on to to feed transparencies reset the printer. through the duplexer), or If the condition persists, contact the input tray is not a local Authorized HP dealer or installed. service representative for service. Indicates an illegal output error. For example, the multibin mailbox is not installed and it was selected as the output destination, or there are transparencies in the duplexer. One of the cooling fans has failed. X = Fan Type Open the printer and remove media from the paper path. Verify that the media type is set in the printer control panel. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. Turn the printer off and then on to reset the printer. If the message reappears,

56.00.02 - 56.2 ERROR CYCLE POWER

57.00.0x - 57.X FAN FAILURE

Error Log Number Message

Description 1 = Rear Output Fan (Motor 1) 2 = Rear Input Fan (Motor 2) 3 = Left Output Fan (Motor 3)

Recommended action contact a local authorized HP dealer or service representative for service. WARNING: Do not operate the printer in this condition or the printer can be seriously damaged.

58.00.01 - 58.1 ERROR CYCLE POWER

Open the upper right door and check for a media jam or misfed Indicates that the paper media. diverter inside the upper Turn the printer off and on to right door is out of reset the printer. position, causing an error If the message reappears, feeding media from Tray contact a local authorized HP 1. dealer or service representative for service. Indicates that the main printer motor is not working properly. X = Description 0 = General Error 1 = Startup Error 2 = Rotation Error Indicates that a problem exists with the internal memory. X = Description 0 = Internal ROM or RAM 1-8 = DIMM slots 1-8 Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service.

59.00.0x - 59.X MOTOR ERROR CYCLE POWER

62.00.0x - 62.X SERVICE CYCLE POWER

63.00.00 - 63 SERVICE CYCLE POWER

Turn the printer off and on to reset the printer. Indicates that the internal If the condition persists, contact RAM memory test a local authorized HP dealer or failed. service representative for service. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for

64.00.00 - 64 PRINTER ERROR CYCLE POWER

Indicates a scan buffer error.

Error Log Number Message

Description

Recommended action service. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service.

65.00.00 - 65 PRINTER ERROR CYCLE POWER

Indicates a dynamic RAM controller error.

66.X0.YY 66.X0.YY C-LINK COMM ERROR CHECK CABLES AND CYCLE POWER

Indicates a communication error between Tray 4 and the printer. X/YY Description X = Device number in the link YY = Error code from the optional device

Verify that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer.

66.11.YY - 66.11.YY INPUT DEVICE FAILURE CHECK CABLES AND CYCLE POWER

Indicates an error condition with Tray 4. X/YY Description X = Device number in the link YY = Error code from the optional device

Verify that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer. Open Tray 4 and verify that the tray only has paper on the right side of the tray (for letter size paper). Verify the color of the LED on Tray 4. Green means OK and Amber indicates some kind of problem. No LED means the tray is not getting any power; check the cabling. Verify that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer. Turn the printer off and on to reset the printer. If the condition persists, contact

66.X2.YY 66.X2.YY OUTPUT DEVICE FAILURE CHECK CABLES AND CYCLE POWER 67.00.00 - 67.X PRINTER ERROR POWER CYCLE

Indicates a multi-bin mailbox error. X/YY Description X = Device number in the link YY = Error code from the optional device Indicates an electronic controller error. X = Description

Error Log Number Message

Description 1 = DC Controller Error 2 = DC Controller IC Malfunction 3 = Internal Communication Malfunction

Recommended action a local authorized HP dealer or service representative for service.

68.00.00 - 68 NVRAM ERROR SETTINGS CHANGED

Indicates that a recoverable error has been detected in the nonvolatile randomaccess memory (NVRAM).

Verify the printer control panel settings. One or more fields might have been reset to their factory defaults during the error recovery. Try performing a Restore Factory Settingsreset from the control panel of the printer. Verify the printer control panel settings. One or more fields might have been reset to their factory defaults during error recovery. The next time the printer is turned off and on, NVRAM will be cleared and all factory defaults will be restored. Turn the printer off and on to reset the printer. Issues with the network, applications and or specific files can cause these errors. If the condition persists, contact a local authorized HP dealer or service representative for service. Turn the printer off and on to reset the printer. Click here HP Jetdirect EIO troubleshooting information. If the error persists, replace the EIO accessory indicated.

68.00.01 - 68 NVRAM FULL SETTINGS LOST

Indicates that the NVRAM is full, and the printer is unable to write new data to the NVRAM.

79.<xx.xx> - 79 SERVICE (XXXX) CYCLE POWER

Indicates that the printer did not understand the data sent to it. X Description 01XX = IO ASIC Register Error 02XX = Video ASIC Register Error 03XX = IDE ASIC Register Error

Indicates an EIO card error, but printing can 81.<xx.xx> / continue. 82.<xx.xx> - EIO <n> The Configuration page NOT FUNCTIONAL will indicate that EIO <n> is not supported.