Gwendolyn Armstrong

6018 Coachgate, Spring, TX 77373 gwenstrong@att.net Cellular 281-451-9342

Summary
Empathic, effective, and motivated professional who combines clinical experience with compassion to meet the challenges facing today's healthcare organizations. Clear awareness of diverse backgrounds, alert to widely varied patient needs and circumstances. Collaborative team player, acting as key resource to colleagues and allied health professionals. 10+ years industry background providing education and compassion to both patients and co-workers. Highly motivated coupled with confidence and perseverance to exceed in all endeavors.

Areas of Expertise
Maintained medical records, receiving commendations for thoroughness and accuracy in completion of reports and patient documentation. Performed initial assessments, charting, and ordering of lab work. Provided client-centred care in cooperation with multi-disciplinary team. Skilled professional in the area of management and supervision. Delivered hands-on customer training to develop understanding of product and proficiency in its use. Ensured sterile conditions by autoclaving and gas sterilizing all trays. Established personal rapport with traumatized patients to provide comfort while administering patient care. Forged alliances with physicians and other healthcare staff building a solid reputation as a highly skilled professional. Certified Phlebotomy Technician

Experience
MD Anderson (Internship) Houston TX Biomat Plasma Center, Houston TX Medical/Health Administration Counseled patients on health and prevention issues. Collected laboratory specimen and prepared them for testing. Took patient history, performed physical assessments. Thoroughly decontaminated, cleaned, sorted, and scoped instruments after surgical procedures Took blood pressure, weight, and temperatures of incoming patients Worked efficiently with donors to put them at ease, take medical histories and draw blood Drew blood from patient, observing principles of asepsis to obtain blood sample Maintained files and records, in addition to submitting required reports Woodforest National Bank, Houston, TX Customer Care Supervisor Trained and instructed employees. Communicated with other departments and management to resolve problems and expedite work. Supervised and coordinated activities of workers engaged in customer service activities. Reviewed and checked work of subordinates such as reports, recorded, and applications for accuracy and content, and corrected errors. Manager in training: such duties involve opening and closing the registers, approving overrides, assisting in the training of new cashiers, monitoring cash limits, making supervisory decisions, scheduling lunch breaks, and ensuring quality customer service at all times

Augmented customer account information as needed Processed deposits and cashed checks for diverse clientele Balanced cash drawers on a daily basis Provided high level of customer service for all banking transactions

Education
University of Phoenix MHA, Health Administration University of Houston BS, Health Education

Additional Skills
Individualized and Small Group Instruction Behavior Modification Course Design and Delivery Team Leadership & Supervision Presentation Development & Delivery

Affiliations
Member, Diabetes Association, Houston, TX