ENTERPRISE ANALYZER FOR HYPERION

IMPROVE HYPERION EFFICIENCY Triometric are experts in Hyperion application performance analysis. Enterprise Analyzer for Hyperion captures application performance, reliability and usage in real-time and provides the information needed to improve Hyperion efciency. ANSWER QUESTIONS LIKE THESE  What activity were users performing when they experienced slow response times? Login; Calculate; Consolidate or Translate?  Were they accessing a Web Form or Data Grid when they experienced a problem with the service?  Why was there an increase in user aborts and time-outs on specic dates?  Was poor performance due to the network or server infrastructure? Were the top users using the Hyperion application effectively?  What impact did the latest rules/metadata change have on end user performance? CAN TRIOMETRIC MAKE A DIFFERENCE? Given the many challenges faced by Group Finance Reporting teams, it is imperative they have information at their ngertips. By information, we mean actionable, relevant language and detail specic to IT, Application Support and Business Users. Enterprise Analyzer bridges the gap between departments, eliminating nger-pointing and enabling cooperative troubleshooting. TRIOMETRIC DASHBOARDS The two examples of Triometric Enterprise Analyzer dashboards show an overview of Hyperion Financial Management (HFM) transactions and performance and usage metrics of HFM Data Grid transactions. These dashboards provide real time information on the health and usage of the application. Any peaks and troughs worthy of investigation can be drilled down upon easily to determine the possible root cause of the anomaly. This proactive monitoring and optimisation of HFM is key in ensuring the application is performing at its best at all times.
Data Grid Transactions Dashboard Transactions Overview Dashboard

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RUNNING A LEAN IT OPERATION WITH OPTIMUM UPTIME IS AN IMPORTANT PRIORITY FOR ANY ORGANISATION, BUT DURING OUR FINANCIAL REPORTING PERIOD IT IS ABSOLUTELY CRITICAL. TIME CAN GET EXTREMELY TIGHT AND IT BECOMES VITAL THAT NOTHING GOES WRONG OR SLIPS AT AN EARLY STAGE. WE CANT BE DELAYED ON THE END DATE OF REPORTING TO THE MARKET, FULL STOP.
Nick Hatch, Group IT Manager at Old Mutual Group

HYPERION PLANNED IMPLEMENTATION Triometric use representative test user proles to generate realistic workloads at planned user levels and then increase them to stress the system. The impact is captured in detailed performance metrics. Problems with the design or infrastructure and the majority of system issues including bugs can be identied and eliminated at this stage. Once the system goes live, Triometric can continue to assess how the system is performing with a real user workload to validate the results found in the stress testing. HYPERION OPERATIONAL SYSTEMS The service is never stable. Reorganisation, relocation and reporting requirements ensure the load being placed on a Hyperion system is constantly changing. Overlay this with the peaks in workload associated with the nancial year. Changes to networking, data centres, storage, servers, software patches and upgrades ensure that the operational environment is also in a state of ux. The ability to proactively monitor the application performance against Service Level Agreements (SLAs), maintain diagnostic information and accurately assess the end user experience across the entire user community is a signicant part of assuring optimal services levels. Waiting users and application support teams wrestling to resolve issues are very costly. Late reporting is not an option. Enterprise Analyzer provides critical information directly to the application support teams

desktops and detailed information via online reporting. Efcient budget and resource usage hinges on understanding the cause, quantifying the impact and prioritising the solution. MANAGE BY EXCEPTION Automated weekly reporting indicates which activities are the performance outliers. Precious resources can be focused on these anomalies so that all users can expect to achieve similar service levels. GET ALERTED TO PROBLEMS Using threshold-based monitoring, any performance or usage issues relating to parts of the application, a user or even the user community can be alerted directly to the support team. SHORTEN PROBLEM RESOLUTION TIMES Over 70% of the time taken to resolve a problem can be consumed by identifying the cause. The detailed diagnostic data collected by Enterprise Analyzer shortens or even eliminates this element. CONTINUOUSLY IMPROVE SERVICE LEVELS Regular reporting of Key Performance Indicators (KPIs) combined with comparative reporting enables services levels to be tracked over extended periods of time. Numerical data provides clear feedback and cost justication for adopted strategies.

APPLICATION INFRASTRUCTURE

MONITOR

MANAGER REPORTER

TAP OR SPANPORT WAN USERS

TRIOMETRIC ENTERPRISE ANALYZER

INTERNET USERS

TRI/PS/001 All information was correct at the time of production. Triometric 2010

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