Administrator responsible for resolving escalated troubleshooting requirements.

Responsible for guiding junior administrator in trouble shooting non-routine and complex troubleshooting requirements. As a senior member responsible for ensuring SLA is met and thereare no complaint from customer. Technically sound, Contributes to KM and practice building. Prepares the Change management plan andgets sign-off. Conducts planned regular and random Technical audits. Suggest improvement plans Implement and share best practices. Implement automation of regular admin activities. Capture and report metrics like Devices/FTE , incidents/FTE, incidents/devices ,SAmetrics. Perform trend analysis on the data captured. -->Storage(L2)-Detailed knowledge of Storage Arrays, Tape libraries, RAID, Network storageand Fibre Channel. Familiarity with Storage protocols like FC, SCSI, SAS and SATA. Aware of Storage management concerns and standards like SMI-S. Good knowledge of data management ? data protection, backup, migration, disaster recovery. Sound knowledge of File systems -->Backup(L1)-Monitor backup jobs, drives and robots using backup console. Restart the failed backup if necessary and start the manual backup. Perform data restore Performing SOP based activities. Handling media management such us ejecting and loading media?s. Perform the robot inventory. Generate a backup status report. Have knowledge on the following concepts - backup basics, master & media server management, Storage unit management, policy management and media management. -->Storage Admin(L1)-Candidate should have experience in Monitoring tasks like Monitoring theStorage Utilization, Monitoring Paths using Powerpath, storage space managementand Event monitoring & analyzing. Identifying the basic hardware issues andEscalating to the Vendor for issues like Disk Failures, SPS Failures andBackend Issues. Co-coordinating for Dial-in Access and all other Dial Homeerrors. Monitoring the Rebuilding of data in hot-spare when there is a diskfailure. Strong troubleshooting skills in Storage environment and solving theproblems in very short time, pro-active measures and preventive measure forstorage problems/errors. Creation of weekly status reports, escalatingunresolved problems/pending tickets immediately to the next Level. -->Platform Support(L1)-Unix / Windows basics, Vi editor, Password management,OS Checklist, Patch Monitoring, User administration,Group administration, Hardware diagnosis / administration,Print Queue Monitoring, Monitoring of CPU utilization,Monitoring File Systems, Monitoring various Processes,Monitoring Log files, Errors Batch Job Monitoring, Monitoring DNS / DHCP ServicEvent logs monitoring -->Infra Storage Administration(L2)-Candidate should have experience in storage administrationlike Creating RAID Groups, Mapping LUNs, LUN Masking, Host,Host group and Integrating Hosts like Windows, HP-UX, Solarisand AIX. Configuring HBA Cards using both host and Vendor utilitieslike HBAnyware, SANsurfer. Configuring Zoning and Activating the zonesets. Installing configuring storage manager software in both GUI & CLI.Configuring HOT spare disk. Taking Backup of storage configurationfile and fabric configuration and restoring the same. ConfiguringMutlipathing Software?s like SDD, MPIO. Configuring boot LUNfor Blade center servers. Configuring Flash copy & Volume copy.Working in volume management and volume group, array, and LUN allocation.Cluster server and troubleshooting. Firmware upgradation and Vendor Coordinatio -->Hitachi Storage(L2)-Experience in Hitachi AMS series, Hitachi USP and USP-V Storage Arrays.Candidate should have experience in storage administration like Creating RAIDGroups, Binding LUNs, and Integrating Hosts like Windows, HP-UX, Solaris andAIX, ESX and others. Configuring HBA Cards using both host and Vendor utilitieslike lputil, HBAnyware. Configuring Zoning and Activating the zone sets.Storage Provisioning through Hitachi Hicommand Device Manager(HDVM) , Storagenavigator,Storage navigator modular, Hitachi storage service manager(HSSM).Configuring Luns. Configuring Mutlipathing Softwares like Hitachi Dynmic LinkManager. Configuring Failover and applying load balancing policies in HDLM.Lun carving from various Raid groups belongs to internal as well externalsubsystem , Snapshots & Clones, . Troubleshooting the issues captured nyhitrack alerts.. Creating weekly and monthly reports, escalating unresolvedproblems/pending tickets to next