Course Outline PGDM (FMG) Area: Business Communication Name of the Course: Managerial Oral Communication Term: 2 Faculty:

Dr. Anita Tripathy Lal (Tel# 011-41242493; email- anita@fsm.ac.in) Dr. Reeta Raina (Tel# 011-41242439; email- rraina@fsm.ac.in) Ms. Savita Wakhlu ( Tel#09871131407; email-savita.wakhlu@gmail.com) Credit: Half-credit Academic Year: 2013-2014

Introduction: One of the critical aspects that confronts you when you are planning your career, is the quality of your communication with a prospective employer. You need to communicate a great deal of preciseness, ensuring that you make the interaction with the prospective employer a memorable one. You should be able to communicate your qualifications and capabilities effectively when you are applying for a job or a higher position in your company. Objectives: To learn the art of persuasive communication. To contribute effectively in Group-discussions. To face job-interviews successfully.

Contents: Persuasive Communication: Making Persuasive Presentations. Group Discussions: Techniques and Peparation of Group Discussion. Interview Skills: Planning and preparing for interviews, Ethics and etiquette of interviews. Communicating during feedback: Concept of feedback, Types of feedback & Counseling Communication at Workplace: Enhancing Inter-personal Communication skills. Pedagogy: Lecture, Group Discussions, Cases, Simulations, Role-plays and Presentations.

Learning Outcomes: On completion of this module the student should be able to: Develop persuasive presentation skills. Give and receive feedback constructively. Participate in GD and Interview process confidently.

Indicative Reading: Text Books: Mukherjee. H. S; Business Communication- Connecting at Work: Oxford University Press, New Delhi,2012. Reference (Books, Journals, Magazines, Articles etc.): Bouvee & T hill; Effective Business Communication Today;Pearson Education New.Delhi, 2012 Raman. M & Sengupta.S; Technical Communication-Principles &Practices: Oxford University Press, New Delhi,2012 Taylor.S: Communication for Business, Pearson Education, New Delhi,2012 Evaluation Component and weightage: Assignments & Class Participation Presentation Term Project End Term Total Session Plan: Session No. 1 Session Theme Introduction of the course & Persuasive Communication: Techniques and tips of persuasive speeches/ presentations Delivering Persuasive Presentations & Individual Feedback. Group Discussions: Techniques to participate effectively in Group Discussions. Interview Skills: Planning and preparing for interviews, Ethics and etiquette of interviews. Communication at Workplace: Enhancing Inter-personal Communication skills. Communicating during feedback: Concept of feedback, Types of feedback & Counseling. Overall Course feedback. Additional Reading/ Cases Articles and Readings.

8 7 10 25 50 Marks

2 ,3 & 4

5&6

7& 8

Individual Power point presentations followed by individual Feedback. Students participate in GD and receive individual feedback for improvement. Checklist of Interviewing skills. Discussion/ Role plays with case lets. Submission of term project.

10