Melissa S.

McHugh
flavors.me/melissasmchugh
melissa@melissasmchugh.com

Summary
Upbeat, enthusiastic professional with 7 years of marketing and administrative, and 12 years of customer service
experience. Record of success in collaborative efforts and streamlining processes to increase productivity.
Excellent communication skills and the ability to cultivate relationships expressing creativity and an
entrepreneurial spirit.

Skills & Proficiencies

MS Office Relationship Building Facebook
Adobe Creative Suite Business Communication Twitter
Salesforce CRM Training/Mentoring HootSuite
SharePoint Event Coordination SlideShare
DropBox Document Design Google Trends & AdWords

Experience
Sales Support Administrator Injured Workers Pharmacy March 2010 July 2013
Andover, MA
Key accomplishments:
 Revitalized and administered internal accolade collection program, resulting in doubled employee
engagement within a year
 Negotiated vendor rates to reduce the cost of corporate gifts by 33% per item
Daily responsibilities:
 Designed training presentations, mass-mailing communications and marketing collateral
 Executed Salesforce CRM process approvals, performed basic administrator tasks and trained groups of up
to 6 account managers in the use of custom objects
 Provided direct administrative support to 15 remote account managers
 Coordinated multiple events concurrently
Customer Care Associate Injured Workers Pharmacy March 2008 – March 2010
Andover, MA
Key accomplishments:
 Proactively restructured and streamlined the UPS shipping reporting process, reducing the time spent on
tracking delivery issues from 16 to 4 hours per day
Daily responsibilities:
 Contacted patients to advise of UPS shipping delays
 Troubleshot issues to ensure timely patient deliveries
 Provided back up support to customer care, pharmacy and reception departments
 Authored company policies and procedures
Virtual Mail Room Coordinator Medix Staffing November 2007 March 2008
Key accomplishments:
 Hired full time by Injured Workers Pharmacy at the end of the contract
Daily responsibilities:
 Received and interpreted prescriptions received via fax server
 Recorded all prescriptions received in Excel
 Triaged prescriptions and routed to the correct department
Office & Showroom Manager Details Interior Fashions May 2007 October 2007

Melissa S. McHugh ▪ melissa@melissasmchugh.com ▪ flavors.me/melissasmchugh ▪ Page 1

Littleton, NH
Key accomplishments:
 Reorganized and streamlined office filing system
Daily responsibilities:
 Coordinated ad placement in local magazines and newspapers
 Sourced and vetted products to accommodate client budgets
 Generated client proposals and quotes
 Maintained owner schedule
 Recorded, classified and summarized financial data using QuickBooks
Pharmacy Technician Walgreens August 2006 September 2007
Littleton, NH
Key accomplishments:
 Specialized in Medicare Part D and consulted with patients to explore plan options to suit their needs
Daily responsibilities:
 Data enter and fill prescriptions with a high level of accuracy
 Troubleshoot patient insurance issues
 Foster strong relationships with patients and build brand trust within the community by operating high-
visibility consultation tables
Customer Service Representative Garnet Hill August 1999 March 2005
Franconia, NH
Key accomplishments:
 Provided unrivaled customer service via telephone for a varied client base
Daily responsibilities:
 Demonstrated comprehensive product knowledge
 Increase product sales by upselling featured items

Volunteer Experience
Catchafire Brand Messaging for AHEAD, Inc. September 2013 Present
 Review current marketing collateral and identify key messaging components
 Work on segment positioning and product line messaging
 Generate taglines and talking points to ensure consistent communication across all departments
 Provide recommendations on tailoring the message across multiple platforms
Manchester Animal Shelter Dog Walker 2010 2013
 Represented organization at community events to promote services
 Administered shelter Facebook Pages to market adoptable dogs
 Launched adoption campaigns for long-term shelter residents
 Presented adoptable dogs to public

Education
Southern New Hampshire University
Bachelor of Arts (B.A.), Communications/ Professional Writing
Minors in Social Media Marketing and Creative Writing
President's List 2011-2013

Melissa S. McHugh ▪ melissa@melissasmchugh.com ▪ flavors.me/melissasmchugh ▪ Page 2