A Project report On DIFFERENCE IN PERCEPTION OF MULTIGENERATIONAL WORKFORCE At Human Resource Development Institute, Noida Project Submitted In Partial Fulfillment

of The Award Of The Degree Of MASTER OF BUSINESS ADMINISTRATION SUBMITTED BY GAURAV SRIVASTAV SMS-083 MBA (HR & Marketing) UNDER THE GUIDENCE OF Dr. ASHISH SINHA Assistant Professor DOON UNIVERSITY

SCHOOL OF MANAGEMENT STUDIES DOON UNIVERSITY

((ESTABLISHED BY GOVERNMENT OF UTTARAKHAND)) KEDARPURAM-DEHRADUN

BONAFIDE CERTIFICATE
Certified that this project report titled DIFFERENCE IN PERCEPTION OF MULTIGENERATIONAL WORKFORCE is the bonafide work of GAURAV

SRIVASTAV, who carried out the research under my supervision. Certified further, that to the best of my knowledge the work reported herein does not form part of any other project report or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.

PROJECT GUIDE (Dr. ASHISH SINHA)

HOD (Dr. GAJENDRA SINGH)

DECLARATION
I hereby declared that the project work entitled DIFFERENCE IN PERCEPTION OF

MULTIGENERATIONAL WORKFORCE submitted to the DOON University,

DEHRADUN in partial fulfillment of the requirements for the award of Master of Business Administration is a record of original project done by me during the period of time in the DOON University, DEHRADUN under the guidance of, Assistant Professor in School of Management DOON University.

Place: DEHRADUN Date: Signature of Candidate ________________________

ACKNOWLEDGEMENT
I sincerely thank to Dr. GAJENDRA SINGH (HOD), School of Management Studies, DOON UNIVERSITY, DEHRADUN, who provided me this wonderful opportunity. I extend my sincere and heartfelt thanks to my faculty guide Asst.Prof. Dr. ASHISH SINHA who helped me a lot with his fruitful ideas and suggestion to complete this project in a successful manner. I am very grateful to HRDI for giving me a chance to work for their company. My sincere regards to my company guide Mrs. REKHA BHARDWAJ, (AGM) I am also immensely indebted to Mr. ANSHU SHALIYAN, (AGM) The gratitude towards my parents will be there always as their kind blessings will be showered on me during every effort of mine. Last but not the least I thank each and every person who is responsible directly or indirectly in the completion of my project successfully.

Date: Place: (GAURAV SRIVASTAV)

CONTENT
TABLE OF CONTENTS PARTICULARS CHAPTER 1 INTRODUCTION 1.1 INTRODUCTION 1.2 CURRENT SCENARIO 1.3 NEED OF UNDERSTANDING PERCEPTION OF MULTIGENERATIONAL WORKFORCE 1.4 OBJECTIVES OF THE STUDY 1.5 SCOPE OF THE STUDY 1.6 LIMITATIONS OF THE STUDY CHAPTER 2 2.1 REVIEW OF LITERATURE CHAPTER3 BHEL OVERVIEW 3.1 PROFILE OF BHEL 3.2 PROFILE OF HRDI 3.3 MISSION AND VISION STATEMENTS 3.4 ORGANISATIONAL CHARTS 3.5 QUALITY POLICY CHAPTER 4 ABOUT THE STUDY 4.1 What is Generation? 4.2 Todays Multigenerational Workforce? 4.3 Generational Demographics model? 4.4 Advantages of Multigenerational workforce 4.5 Challenges with Multigenerational workforce 38 39-42 43 44 45 20-30 31-33 34 35 36 37-45 PAGE NO 1-9 2 3 4-6

7 8 9 10-18 19-36

PARTICULARS CHAPTER 5 RESEARCH METHODOLOGY 5.1 RESEACH DESIGN 5.2 RESEARCH BACKGROUND 5.3DATA COLLECTION METHOD 5.4TYPE OF DATA 5.5 STATISTICAL TOOL CHAPTER 6 DATA ANALYSIS AND INTERPRETATION CHAPTER 7 7.1 FINDINGS 7.2 SUGGESTION 7.3 CONCLUSION REFERENCES

PAGE NO 46-50

47 48 49 49 50 51-85

86-89 87 88 89 95-98

EXECUTIVE SUMMARY
BHELs vision is to become "A World Class Engineering Enterprise committed to enhancing stakeholder value". The force behind the realization of this vision and the source of our competitive advantage is the energy and ideas of our people. Our strength lies in what we value people, performance, customer, integrity and innovation. Every employee in the company is given an equal opportunity to develop and realize his/her potential. Our quest at HRDI is to unfold the true element in people through' planned interventions especially designed to enhance their performance. HRDI has a major role to play in developing managerial abilities, moulding attitudes, triggering passion for excellence and thereby creating a positive work culture.

HRDI is the apex centre for planning and design of HRD interventions. For sharing the expertise, knowledge and experience gained over the years, HRDI organizes programmes for Private and Public Sector and offers management consultancy in response to the specific needs of the organizations. The Institute has a vast reservoir of intellectual capital as its fulltime faculty supported by highly trained, talented, qualified and experienced pool of Line Managers. The Institute, located at NOIDA is built on a sprawling 11 acres of land, and housed in an elegant glazed glass arc shaped fully air-conditioned building. BHEL's Human Resource Development Institute, with its standing of a respectable centre of learning, seeks collaboration in the above activities with other Management Institutes and inhouse Human Resource Development institutes of national and international repute with a prime objective of mutually sharing the resources and expertise for competency building in various areas by jointly conducting training programmes, seminars, workshops, conferences, consultancy, action research, case-study development and academic activities to achieve greater heights.

Todays organizational workforce is more diverse than ever with the symbiotic co-existence of four different generations; Generation Y, Generation X, Baby Boomers & World War II Generation or Traditionalists. This co-existence poses numerous challenges for an industry that strives to achieve inter-generational comfort, thus avoiding conflict. In hierarchical organizations, the oldest employees filled executive positions, the middle-aged held mid-management jobs, and the youngest worked on the front lines. People werent likely to rub elbows on a daily basis with those in other age groups. Today, members of the World War II Generation report to Generation Xers while Millennials present ideas to baby boomers. Four distinct generations work side by side to solve problems, make decisions, design products, manage projects, and serve customers.

CURRENT GENERATIONS AGE 19221945 YEARS BORN

Traditionalists (also known as Greatest Generation or the Silent Generation) Boomers Gen Xers Millennials (also known as Gen Y, Net)

66+

47-65 31-46 21-30

19461964 19651980 19812000