TCS helps a leading global bank improve its operational efficiency by optimizing its cheque processing system TCS

helped a leading global bank create an efficient, high-availability solution that enabled optimal resource utilization, resulting in significant savings to the bank. The Customer: TCS client is a leading commercial bank in Canada that offers a ful l range of products and services in personal, commercial, corporate and investme nt banking to more than 15 million customers in over 50 countries. Business Scenario: The bank s cheque processing system, a business-critical application hosted on a m ainframe, handled vital functions - overdrafts, interest calculations, statement generation, account cancellation, and customer demographics. The system process ed cheques from various channels and provided vital information for daily batch processing. However, there were a number of problems: The system had poorly synchronized subsystems, which led to underperforming appl ications Business-critical documents were generated behind schedule and customers could n ot view their end-of-day account balances on the same day While closing or canceling customer accounts, the system did not check for overd rafts, loans, interest payments and other outstanding dues TCS Solution: We leveraged industry best practices, benchmarks, and operating models to design the reengineering process roadmap. This consisted of two main phases: Data migration from the existing Virtual Storage Access Method (VSAM)-based syst em to DB2 Implementation of real-time transaction processing We helped evolve a real-time process for cheque transactions. For this, file tri ggering was employed, which meant configuring system parameters so that certain transactions automatically set off triggers that, in turn, updated the database. We improved the system s account cancellation and closing process. We introduced a DB2 table earmarked for storing interest, balance, and overdraft data from the other subsystems. Before closing or cancelling any account, the system referred to this table, ensured that there were no outstanding payments and only then clo sed the account. To make the client s customer-facing screens easier to use, we mi grated the front-end to the user-friendly .NET platform. We also modified the statement generation process to enable the system to write and print balance, commission and tax figures in separate columns. The statement printing process was fine-tuned so that no more than three consecutive undelive red statements per customer were allowed. Benefits: Significant savings in data storage space for the bank: The new database has bee n scaled up to handle 60% more data. The reengineering resulted in creating a hi gh-performance system for the bank. Modernization of the data store included the optimization of the data backup cre ation process and eliminating the risk of duplication: This ensured that the new system creates only those database images that are necessary. This has saved up to 25% on CPU usage and helped reduce expenditure on infrastructure. Optimization of batch utilities: This resulted in an additional daily savings of 15% on CPU usage. Creation of a high-availability solution that captures real-time cheque transact

ions and enables bank customers to have an up-to-date view of their accounts: As a result, customer experience has improved and customer satisfaction levels hav e risen.