2.

RAMP HANDLING AND GROUND SUPPORT EQUIPMENT

Station: Date: Handling Company:

2.1 Services
2.1.1 Services Provided
Services FOD inspection other: Aircraft marshalling other: Placing of wheel chocks other: Checking for aircraft damage other: Opening/closing aircraft compartment doors other: Aircraft loading/off-loading other: Stowing/securing of load in the aircraft cargo compartments other: Checking aircraft in-plane loading systems and reporting of missing locks and serviceability other: Reporting of loading irregularities other: Physical checking of dangerous goods other: Checking of NOTOC against actual load other: Cross check and reporting of Last Minute Changes other: Providing fire fighting equipment other: Handling Company Carrier Not Provided

Services Providing passenger stairs/jetways

Handling Company

Carrier

Not Provided

other: Providing pallet/container dollies/bulk carts other: Toilet servicing other: Potable water servicing other: GPU/Air start services other: Catering services other: Fuel services other: Anti/De-icing Services other: Aircraft push back other: Walk out assistance other: Aircraft towing other:

2.1.2 Experience
The Handling Company has experience in handling following Carriers and Aircraft Types: Name of Carrier Aircraft Types

Comments:

Legend: = safety relevant complaint = complaint; not safety relevant = no complaint; in accordance with carriers standards fulfilled = not applicable; not checked

2.1.3 Ground Support Equipment

Condition GSE Ground Power Unit (GPU) Toilet Service Truck Aircraft Cooling Unit Portable Water Truck Airstart Unit (ASU) Container/Pallet Loader Main Deck Loader Conveyor Belt Fork Lift Pallet Transporter Container Transporter Catering Lift Truck Container Dollies Pallet Dollies ULD-Storage racks Baggage/cargo carts Tugs Passenger steps Maintenance steps Jet bridges Aircraft Tow tractors Tow bars De-icing unit De-icing fluid Snow Plow Range of height: Range of height: Operable height: Max. capacity: A/C types: Range of height: Type of name: Size: Range of height: Quantity Type/Make Specifications Output KVA: Capacity: Capacity: Capacity: Lbs/min: Lift Capacity: Lift Capacity: Range of height: Lift Capacity:

Comments:

2.2 Training and Qualification of Aircraft Loading/Servicing Staff

Several different functions are involved in the Aircraft loading and servicing process. Consequently, the training and qualification may differ per function. To have a proper overview, the training and qualification aspects shall be indicated for each function.

2.2.1 Basic Training

A. Basic training must be completed by a written test (Yes/No) B. Minimum passing rate for test (in %) C. A Licence is issued (Yes/No) Duration (days) Function General loader Loading Supervisor Operator Passenger boarding equipment Operator aircraft loading equipment GSE operator (GPU, ASU, ACU) Push Back operator Towing operator Walk out assistance Water servicing Toilet Servicing Catering Truck operator Anti/de-icing operator Classroom On the Job CBT Selfstudy Provider Yes A No % B Yes C No

Comments on Basic Training:

2.2.2 Recurrent Training

A. Recurrent training must be completed by a written test (Yes/No) B. Minimum passing rate for test (in %) C. A Licence is issued/updated (Yes/No) Duration (days)/Intervals (months) Function General loader Loading Supervisor Operator Passenger boarding equipment Operator aircraft loading equipment GSE operator (GPU, ASU, ACU) Push Back operator Towing operator Walk out assistance Water Servicing Toilet Servicing Catering Truck operator Anti/de-icing operator Classroom On the Job CBT Selfstudy Provider Yes A No B % Yes C No

Comments on Basic Training:

2.2.3 Dangerous Goods Training

Dangerous Goods training is given according to: Carriers regulations IATA Dangerous Goods Regulations Dangerous Goods Training is Certified by: A. Dangerous Goods Training must be completed by a written test B. Minimum passing rate for test (in %) C. A Licence is issued (Yes/No) Duration (days) Function General loader Loading Supervisor Operator aircraft loading equipment Classroom On the Job CBT Selfstudy Provider Yes A No B % Yes (Yes/No)

C No

Comments on Dangerous Goods Training:

2.2.4 Dangerous Goods Recurrent Training

Dangerous Goods Recurrent Training is Certified by: A. Dangerous Goods Recurrent Training must be completed by a written test (Yes/No) B. Minimum passing rate for test (in %) C. A Licence is issued/updated (Yes/No) Duration (days)/Interval (months) Function General loader Loading Supervisor Operator Passenger boarding equipment Classroom On the Job CBT Selfstudy Provider Yes A No B % Yes C No

Comments on Dangerous Goods Recurrent Training:

2.2.5 Airside Safety Awareness Training

Note: A comprehensive airside safety performance audit is published under AHM 612 Recommendations for Airside Safety Performance Audits. A. Airside Safety Training must be completed by a written test (Yes/No) B. Minimum passing rate for test (in %) C. A Licence is issued (Yes/No) Duration (days) Function Operator Passenger boarding equipment Operator aircraft loading equipment GSE operator (GPU, ASU, ACU) Push Back operator Towing operator Walk out assistance Water Servicing Toilet Servicing Catering Truck operator Anti/de-icing operator Classroom On the Job CBT Selfstudy Provider Yes A No B % Yes C No

Comments on Airside Safety Awareness Training:

2.2.6 Additional Training

(Please state below, if, what type and for which ramp handling staff/function additional training is given) Duration (days) Type of Training Staff/Function Classroom On the Job CBT Self-study

2.2.7 Training and Qualification Records

Training and qualification records are: kept on file Type of Training Basic Training Recurrent Training Dangerous Goods Training Dangerous Goods Recurrent Training Airside Safety Awareness Training No Yes by No checked for validity Yes by

Comments on Training and Qualification Records:

2.2.8 General Comments on Training

2.3 Procedures and Organisation Assessment

2.3.1 General
2.3.1.1 Safety and Health Policy
Safety and Health policy available and known by handling staff Yes No

2.3.1.2 Quality Assurance

A Quality Assurance Program has been implemented Yes No

2.3.1.3 Emergency Procedures Available at Ramp Handling Control Office

Carriers emergency procedures Carriers list of contacts in case of emergency Handling agents emergency procedures Handling agents list of contacts in case of emergency Airport authoritys list of contacts in case of emergency Other (specify): Other (specify):

2.3.1.4 Discipline on the Ramp

Applicable regulations are in place concerning: Smoking on the Ramp Horseplay Maltreatment of GSE/Loading aids/ULDs Observation of Danger Areas/Hazards on the ramp

2.3.1.5 Danger Areas and Hazards

Danger areas/hazards clearly marked, known and understood by ramp staff Yes No

2.3.1.6 IATA Guide Man Hand Signals

IATA Guide man hand signals are known and used Yes No

2.3.1.7 Manuals Available at Ramp Handling Control Office

Handling Companys Manual is known and being used Y Y X X Y Y Y Y Y N N N N N N N Y Y Y Y Y Y Y

Manual Aircraft Handling Manual Dangerous Goods Regulations IATA Dangerous Goods Regulations IATA Airport Handling Manual Other (specify): Other (specify): Other (specify):

Carrier

Valid N N N N N N N

2.3.2 Preparation for Handling on the Ramp

2.3.2.1 FOD-Inspection
FOD-Inspections are performed by: Airport Authority Handling Company Carrier Other (Specify): At which intervals are FOD-Inspections performed:

2.3.2.2 Ground Support Equipment GSE

GSE is planned and dispatched to the ramp position Yes No By: Availability of Fire Fighting Equipment checked Yes No By: Supervision that GSE is parked within safety perimeters at the ramp is performed Yes No By:

2.3.2.3 Briefing of Aircraft Loading Staff

The loading staff handling the particular flight is briefed by: at: by means of: Comments on Preparation for handling on the ramp:

2.3.3 Inspection of the Onload

2.3.3.1 Comparison Between Onload and Loading Instruction
Comparison between the onload positioned on the ramp and the loading instruction is performed: Yes No By:

2.3.3.2 Check of the Onload

Correct ULD build-up as contour, tie down, load spreading is checked Yes No By: Visible damage to load is checked and reported Yes No By: Attachment of ULD-tags and proper completion is checked Yes No By: Comments on Inspection of the Onload:

2.3.4 Aircraft Acceptance

2.3.4.1 Aircraft Marshalling
Aircraft marshalling is performed Yes No By: ICAO standards are followed Yes No

2.3.4.2 Aircraft Acceptance

Aircraft acceptance is performed Headset Hand signals Other (specify): Yes No by using:

and is performed by: Aircraft wheel chocks are placed Yes No By: A visual check for aircraft exterior damage (walk around) and reporting is performed: Yes No By: Comments on Aircraft Acceptance:

2.3.5 Passenger Disembarkation

2.3.5.1 Positioning of Passenger Stairs and/or Jetways
Safe and correct positioning and manoeuvering of Passenger stairs and/or jetways is performed Yes No By:

2.3.5.2 Safeguarding of Passenger Disembarkation

The Safeguarding of passenger ways and supervision of passenger disembarkation process is performed Yes No By: Comments on Passenger Disembarkation:

2.3.6 Positioning of Ground Support Equipment (GSE)

Safe and correct positioning and manoeuvering of GSE at the aircraft is co-ordinated and supervised Yes No By: Guide person is used during positioning of GSE Comments on Positioning of Ground Support Equipment: Yes No

2.3.7 Fuelling Operation

Fuelling Operation is supervised Yes No By: Load Control Office is informed about the final fuel data Yes No By: By means of: Comments on Fuelling Operation:

2.3.8 Off-loading Operation

Aircraft compartment doors are opened by: The off-loading principles and logistics (incl. aircraft ground stability tail tipping) are known Yes No and followed by: Action is taken if compartments are contaminated Yes No By: A visual check on loading and restraint system, damage etc. of all cargo compartments after off loading is performed and reported Yes No By: Comments on Off-loading Operation:

2.3.9 Loading Operation

2.3.9.1 Responsibility and Supervision of Loading Operation
Overall responsibility for and supervision of the entire loading operation (catering, fuelling, GSE-positioning, loading etc.) is performed Yes No By:

2.3.9.2 Loading Principles/Logistics

Loading principles and logistics (incl. ground stability tail tipping) are known and followed Yes No By: Comments on loading Operation:

2.3.10 Loading Instruction/Report

2.3.10.1 Loading According to Loading Instruction/Report
Loading and positioning of the load at the aircraft is performed according to the Loading Instruction Report Yes No By: Loading and positioning of the load at the aircraft according to the Loading Instruction Report is supervised Yes No By:

2.3.10.2 Notations on the Loading Instruction Report

ULD-numbers are recorded and amendments to weights and figures on the Loading Instruction Report are performed Yes No By:

2.3.10.3 Signature on the Loading Instruction Report

The loading instruction is signed by: Comments on loading Instruction/Report:

2.3.11 Dangerous Goods, Special Load, ULD Restraint and Loading

2.3.11.1 Dangerous Goods and Special Load
The loading of dangerous goods and special loads in accordance with carriers and international regulations is performed Yes No By: The actual dangerous goods and special load is checked against the NOTOC and/or the Loading Instruction Report Yes No By:

2.3.11.2 Restraining of Load

Restraining of bulk load and ULDs is performed by: Restraining of bulk load and ULDs is supervised by: The missing lock procedure is known and missing or unserviceable locks are reported by: to: by means of: Comments on Special load, ULD restraint and loading:

2.3.12 Loading Irregularities and Reporting

by: by means of: to:

Loading irregularities including damage to onload, leaking packages and aircraft loading system defects are reported

Deviation from the loading instructions are reported to the Load Control office by: to: by means of: Comments on Loading irregularities and reporting:

2.3.13 Passenger Embarkation Process

2.3.13.1 Passenger Embarkation Clearance
Clearance to start passenger embarkation is obtained from the crew Yes No By: The Safeguarding of passenger ways and supervision of the passenger embarkation process is performed Yes No By: Comments on Passenger embarkation process:

2.3.14 Actions Immediately Performed Prior To Departure

2.3.14.1 Last Minute Changes (LMC)
Last Minute Changes (LMCs) are checked and reported to the Load Control Office by: by means of: = safety relevant complaint = complaint; not safety relevant = no complaint; in accordance with carriers standards fulfilled = not applicable; not checked

2.3.14.2 Flight Documentation, e.g. Load Sheet, Passenger Manifest etc.

Flight documents are presented to the cockpit crew by:

2.3.14.3 Aircraft Doors, Service Panels and Aircraft Damage

Proper closing of all aircraft doors and service panels is checked by: A visual check for aircraft damage (walk around) and reporting is performed by: to: by means of: Comments on Actions immediately performed prior to departure:

2.3.15 Push Back and Walk-out Assistance

2.3.15.1 Push Back
Push back is performed by:

2.3.15.2 Walk-out Assistance

Walk-out assistance is performed by:

2.3.15.3 Ground to Cockpit Communication

The Ground to Cockpit communication is performed by:

2.3.15.4 Safety Zones

Safety zones are clear and adhered to Yes Wing walkers are used during push back Yes Comments on Push back and walk-out assistance: No No

2.4 Summary