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OPERATIONS & SUPPLY CHAIN MANAGEMENT

Dr. A Gima Sugiama

HP 08122353873 email: gimasugiama@yahoo.com

Tujuan Perkuliahan
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Dapat memahami berbagai teori dan konsepsi strategik dalam manajemen operasi dan rantai pasokan untuk pengambilan keputusan operasional perusahaan bidang manufaktur dan jasa Dapat menggunakan alat-alat analisis (metode & teknik analisis) operasi dan rantai pasokan untuk memecahkan permasalahan strategis dalam bisnis bidang manufaktur dan jasa
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Short Syllabus
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1. 2. 3. 4. 5. 6. 7. 8. 9.

Introduction to Operations Management & Competitiveness The Framework Of Business Thinking & Value Operations Strategy and Distinctive Capabilities Designing (goods & services) Process Design Managing Quality and Quality Improvement Productivity & Resource Planning Processes, Technology & Capacity Midtest

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Short Syllabus
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8. Business Logistics and Supply Chain (SC), Concept, Strategy and Planning 9. Logistic/SC & Order Management Customer Service 10. Transportation Decision 11. Inventory Management & Forecasting, 12. Facility Location Decision & Warehousing/Storage and Handling System 13. Final Test

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Main References
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1. Davis, Mark M; Nicholas J Aquilano; Richard B Chase, (2003), Fundamentals of Operations Management, McGraw Hill, Boston 2. Finch, Byron J (2006), Operations Now, McGraw Hill, Boston 3. Russell, Robert S & Bernard W Taylor III (2006), Operations Management, John Wiley 4. Schroeder, Roger G (2000), Operations management: contemporary concepts and cases, McGraw-Hill, Int. Ed, Boston
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Main References
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5. Ballou, Ronald H (2004), Business Logistics/ Supply Chain Management, Fifth edition, Pearson Educational Int., New Jersey 6. Bowersox, Donald J (2006), Logistic management , Penerjemah: A Hasyim Ali, PT Bumi Aksara, jakarta 7.Sing, Chan Kah (2004), Electronic Commerce and Supply Chain Management, 2nd Edition, Thompson, Australia

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Chapter 01: Introduction to Operations Management & Competitiveness

Outline: Why Study OM? Definition of Operations Management Operations as a System Relation of Operations to its Environment New Strategies in Operations Competitiveness Productivity New Operations Themes
Main Ref.: Russel & Taylor, Operations Management (2006)
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A Gima Sugiama

Why Study OM?

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OM is one of three major functions (marketing, finance, and operations) of any organization We want (and need) to know how goods and services are produced We want to understand what operations managers do OM is such a costly part of an organization
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Definition of Operations Management

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Operations is responsible for supplying the product or service of the organization. Operations managers make decisions regarding the operations function and its connection with other functions. The operations managers plan and control the production system and its interfaces within the organization and with the external environment.

Key Points in OM Definition: 1 Decisions 2 Functions 3 System

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Operations as a System
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Energy Materials Labor Capital Information

Transformation (Conversion) Process

Goods or Services

Feedback information for control of process inputs and process technology

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Factors of production: 1. Natural resources such as land, forests, minerals, & water 2. Human resources anyone who works to produce goods or services 3. Capital resources that a business needs to produce goods or service. Capital examples: money, tool, computers, equipment, building 4. Entrepreneurs people who are innovative and willing to take risk to create and operate new business 5. Knowledge the collective intelligence of an organization

Relation of Operations to its Environment

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SOCIETY
Human Engineering Marketing Resources

External Environment

Suppliers

Operations transformation system

Accounting Finance MIS

CUSTOMERS

COMPETITORS

GOVERNMENT
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New Strategies in Operations

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1 2

Time-based competition

Agile manufacturing Cost reduction strategies 3

Competitiveness

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4
Environmental concern Mass customization

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New Strategies in Operations

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Time-based competition
bersaing berdasarkan waktu (serba cepat)

Agile manufacturing
kecerdasan merekayasa (serba cerdas)

Cost reduction strategies

serba efisien

Mass customization
mampu melayani tuntutan konsumen yang serba berubah-ubah

Environmental concern
Produk ramah lingkungan (serba sehat)
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Competitiveness
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Productivity is a measure of competitiveness Competitiveness is a degree to which a nation can produce goods and services that meet the test of international markets

Competitive

Competitive industries
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Competitive firms

Productivity
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Productivity: is calculated by dividing units of output to units of input Output O Manufacturing as a traditional productivity = ------------ = ---Input I Quantity of output and Quality of output Service Productivity = --------------------------------------------------Quantity of Input and Quality of Input

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Productivity
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Hasil riset, peningkatan produktivitas itu bergantung pada tiga variabel produktivitas (Heizer dan Render, 2004:16):

Labor

Produktivitas Bergantung pada

Manage ment

Capital
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Productivity
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Variabel tenaga kerja umumnya berkontribusi sekira 10% dari peningkatan produktivitas tahunan Kapital termasuk variabel yang berkontribusi sekira 38% dari peningkatan produktivitas tahunan Management dapat berkontribusi sekira 52% dari peningkatan tahunan

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New Operations Themes

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1. Service and Manufacturing (differences and implications) 2. Customer-Directed Operations 3. Continuous Improvement 4. Time Reduction 5. Integration of Operations and Other Functions 6. Environmental Concerns 7. Globalization of Operations
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