Training Package:

Metal and Engineering MEM98

Title:

Undertake interactive workplace communication Industry Points:

HSC Requirements and Advice

Unit Code: MEM1.1FA

Field / Band: Foundation/Foundation

HSC Indicative Hours:

Nil

Resources that may be used in training and assessment for this unit include: Curriculum Corporation Project Developing Learning Strategies for Training Packages for VET in Schools Metal and Engineering Training Package National Module NBB01 Communication and Industrial Relations National Module NCS001 Occupational Health and Safety legislation Materials developed by Registered Training Organisations Learner Guide Various commercially produced materials including textbooks and computer tutorials

MEM 1.1FA

Metal and Engineering Curriculum Framework

July 1999

Page 1 of 7

Training Package:

Metal and Engineering MEM98

Title:

Undertake interactive workplace communication Industry Points:

HSC Requirements and Advice

Unit Code: MEM1.1FA

Element of Competency

Field / Band: Foundation/Foundation

HSC Indicative Hours:

Nil
HSC Requirements

1.1F.1 Communicate information about tasks, processes, events or skills

Assessor Guide

Performance Criteria
1.1F1.1 An appropriate choice of communication techniques, eg telephone, face to face, written report, sketches, etc are used

To observe that
Appropriate techniques are chosen as required by: the information to be conveyed the receiver of the communication the context in which the communication takes place

To confirm that
The person can explain: the advantages and disadvantages of different ways of communicating why a particular communication technique was chosen for a particular situation Learning experiences for the HSC must draw upon the range statement. Key Terms and Concepts Appropriate choice of communication techniques is used to converse with officers (Interact/converse) with colleagues, employers in a positive way. Jargon using appropriate terminology Identify client needs. Listen and interpret information Manage and use time efficiently Information is gathered and organised in a logical, clear and concise manner

1.1F.1.2 Multiple operations involving several topics are communicated

Communication covering a variety of topics and content areas takes place so that the information is clearly understood by the receiver/s of the message

MEM 1.1FA

Metal and Engineering Curriculum Framework

July 1999

Page 2 of 7

Title:
Element of Competency

Undertake interactive workplace communication

1.1F.1 Communicate information about tasks, processes, events or skills

HSC Indicative Hours:

Nil

Assessor Guide

HSC Requirements

Performance Criteria
1.1F.1.3 Listening is undertaken without continuous interruptions of the speaker

To observe that
The person follows good listening techniques and listens in a variety of situations without interrupting the speaker Situations covered might be listening to instructions, technical information, briefing, descriptions of faults and problems, and others

To confirm that
The person is able to describe good listening techniques and explain the importance of not interrupting the speaker Information is delivered in accordance with workplace procedures Organised work placement student initiated and centred Interaction with others is responsive, courteous and supportive Prescribed sequences are adhered to Routing checking of others performances is carried out through questioning and comparison Follow instructions using safe work practices task being learnt must be carried out Accident reporting using oral and written procedures

1.1F.1.4 Questions are used to gain extra information

Questions are asked to clarify the message. The questions clearly state their purpose and they identify the information required. If necessary, follow up questions are used to gain further information or clarify the replies Information is gained from appropriate sources for the outcome required Examples might be technical manuals, job cards, orders, production schedules, clients, technical experts and others

The person is able to give examples of a number of different types of questions appropriate in particular situations

1.1F.1.5 Correct sources of information are identified

The person is able to give examples of a range of sources of information and explain which would be used in particular situations and why

1.1F.1.6 Information is selected and sequenced appropriately

The information is selected to meet the purpose for which it is required in terms of level of detail, credibility, accuracy and so on Information gained is logically organised so that it can be used to fulfil the purpose for which it was required

The person can give reasons for selecting particular information and explain why they have organised the information in the way that they have

MEM 1.1FA

Metal and Engineering Curriculum Framework

July 1999

Page 3 of 7

Title:
Element of Competency

Undertake interactive workplace communication

1.1F.2 Take part in group discussion to achieve appropriate work outcomes

HSC Indicative Hours: Nil

HSC Requirements

Assessor Guide

Performance Criteria
1.1F.1.7 Verbal and written reporting undertaken where required

To observe that
Oral or written reports are given as required, for example, describe the outcomes of a service call, explain or write an incident/accident report and others The person has communicated successfully in situations where they are dealing with people that they are familiar with and those that are not familiar The situations should include communication with individuals and groups

To confirm that
The person should be able to explain why they are reporting back and what the purpose of the report is. Characteristics of a good report, oral or written, can be given The person can describe strategies to follow when speaking to individuals and groups and in situations where they are familiar with the people and where they are not

1.1F.1.8 Communication is demonstrated in both familiar and unfamiliar situations and to familiar and unfamiliar individuals and groups

MEM 1.1FA

Metal and Engineering Curriculum Framework

July 1999

Page 4 of 7

Title:
Element of Competency

Undertake interactive workplace communication

1.1F.2 Take part in group discussion to achieve appropriate work outcomes

HSC Indicative Hours: Nil

HSC Requirements

Assessor Guide

Performance Criteria
1.1F.2.1 Responses sought and provided to others in the group

To observe that
The person gives clear, accurate and appropriate responses to others in a group Information is sought from others using questioning techniques appropriate for the person from whom the information is requested and giving feedback to the person supplying the information

To confirm that
Appropriate principles to guide communication in groups can be given, such as everyone should have an opportunity to speak, people should be listened to and not interrupted and so on A number of questioning techniques can be identified The characteristics of constructive input to a discussion can be described

1.1F.2.2 Constructive contributions are made in terms of the production process involved

Contributions to the group discussions are constructive, for example, other members of the group are listened to, opinions and comments are given in positive terms Goals and aims are identified Appropriate methods of communicating goals and aims are selected They are communicated to others so that they are understood, and the receiver of the communication is able to reinstate them accurately

1.1F.2.3 Goals and aims are communicated

Appropriate ways of communicating goals and aims can be listed Reasons for choosing a particular method can be given

MEM 1.1FA

Metal and Engineering Curriculum Framework

July 1999

Page 5 of 7

Title:
Element of Competency Performance Criteria
1.1F.3.1

Undertake interactive workplace communication

1.1F.3 Represent views of group to others

HSC Indicative Hours: Nil

HSC Requirements

Assessor Guide To observe that

The person is able to restate accurately, the views of others as they are expressed in a group discussion Good listening techniques are used when others are expressing their opinions

To confirm that
The reasons why it is necessary to restate the view of others accurately can be given

Views, opinions of others are understood and reflected accurately

Range Statement
The unit covers competencies needed for situations where employees must collectively undertake a task, eg three or four assemblers cooperating to assemble a product, a trades person who has to attend a service call, or a group of process workers who undertake a similar task in close proximity to each other. This unit assumes that the group has not been formally designated as a permanent cohesive work unit by management. The performance criteria assume that any of the following techniques could be used as the subject of communication in this unit, for example: sketches, drawings, production schedules; written machine or job instructions; client instructions. It is assumed that the application of this unit in most workplaces would require a basic level of ability in speaking, reading and writing English as well as basic numeracy. Basic numeracy means the ability to perform simple arithmetic using whole numbers applying the four basis rules of addition, subtraction, multiplication and division. The unit, however, does not refer to competence in English but in communication. English language ability should be professionally assessed.

MEM 1.1FA

Metal and Engineering Curriculum Framework

July 1999

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Title:
Evidence Guide
1. Assessment context

Undertake interactive workplace communication

This unit may be assessed on the job, off the job or a combination of both on and off the job.

HSC Indicative Hours: Nil

The communication activities undertaken should be consistent with the individuals field of work and be based on interaction with others related to workplace tasks and procedures, tools, equipment, materials and documentation relevant to that field of work. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. Assessment should be conducted in an environment that the individual is familiar with. 2. Assessment conditions The candidate will have access to: All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: Any relevant workplace procedures. Any relevant product and manufacturing specifications Any relevant codes, standards, manuals and reference materials. The candidate will be required to: 3. Critical aspects Orally, or by other methods of communication, answer questions put by the assessor. Perform the tasks described by this guide within a time frame established between the candidates supervisor/instructor and the assessor, prior to undertaking this assessment. Identify colleagues who can be approached for the collection of competency evidence where appropriate.

This unit should be assessed in conjunction with other specialisation or core units and not in isolation. The assessment should be linked with performance of normal workplace activities where the competency covered by this unit is demonstrated concurrently with other core or specialisation competencies. The communication tasks may be related to any aspect of the job, interacting with team members, receiving instructions, reporting and any other activity that requires communication with individuals or groups.

4. Special notes

During assessment the individual will: Demonstrate safe working practices at all times; Communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment Take responsibility for the quality of their own work; Plan tasks in all situations and review task requirements as appropriate; Perform all tasks in accordance with standard operating procedures; Perform all tasks to specification; Use accepted engineering techniques, practices, processes and workplace procedures.

MEM 1.1FA

Metal and Engineering Curriculum Framework

July 1999

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