Power

July.09

to the
people
Social media tracker
Power to the people - Social Media Tracker Wave 4
 3

Welcome to Wave 4

04 Introduction
07 Methodology
14 Key highlights
15 The rise of video
20 Social networks grow even more
24 The rationalisation of social media
28 Country spotlights
Introduction

UM’s latest “Power to the People” survey has revealed

dramatic changes in the way that consumers are
using the internet to create and share their thoughts,
pictures and videos.
Wave 4 of UM’s research into the facts behind the
hype of social media reveals that social networks are
becoming the dominant platform for content creation
and content sharing.

Jeff, Australia
Carlos, Brazil

Dorota, Poland

Funda, Turkey

Power to the People - Social Media Tracker Wave 4


After four surveys of active internet users—those who
use the internet every day or every other day—showing
impressive growth for all types of social media, consumers
are starting to focus their digital life around the likes
of Facebook, MySpace and Orkut.
It’s not that consumers are cutting back on blogging or
sharing images it’s just that they are increasingly opting
to do it via their social network page rather than the likes
of Flickr and Blogger.
76% of social network users, for example, upload photo
photos, up from 45% in Wave 3, and 33% upload videos
compared to 16.9% last time around.
The heavy and varied usage of social networks has proven
that these sites are no fad. Not only have 96% of social
networkers visited a friends’ social network page but
nearly two-thirds of all active internet users have spent time
managing their own profile.
Another key change to note has been the expansion of
video usage, with significant increases both in the number
of social networkers and bloggers uploading video but also
in terms of the number of the active internet users watching
audio-visual content.
In the Philippines, just over 98% of active internet users
have watched video and the figure is also more than eight
out of 10 in markets such as Korea, Spain and USA.
5
Other key statistics include:
• The total estimated global active internet audience is
now 625m
• Mobile internet usage has now reached nearly a fifth of all
active internet users. Seventeen percent now access
internet on the move as well as at home, work or college
• Widgets continue to thrive with 34% of social network users
installing them for their own use and 24% installing them to
impress visitors to their profile page
“ Social media is a very fast-evolving landscape and one that’s
taking an increasingly important role in consumers’ digital
lives. Brands that want to engage with consumers in these
spaces need to understand how and where and why they
are using the many different platforms that enable content
creation and sharing.”
“ Although the explosive growth of social media has attracted
a lot of media coverage and hype only ‘Power to the
People’—which began in 2006 and now has four waves of
comparable data—has been able to track actual usage and
consumer uptake,” says Glen Parker, Research Director at
UM EMEA.
About Wave 4
UM questioned 22,729 active internet users in 38
countries between November 2008 and March 2009 for
Wave 4, making it the largest global analysis of social
media usage.
Introduction
Welcome to the fourth installment of UM’s ongoing
investigation into the rise and rise of social media.
After three waves of growth across all social media
platforms, this time the picture is nuanced and much
more interesting.
Consumers continue to flock to digital destinations in
order to create and share content, but they are now
becoming more selective in terms of where they are
doing it.
In essence, the tools of social media are starting to coalesce
on to a single platform type—the social network. There may
be some way to go before the phrases “social media” and
“social networks” are synonymous, but the consolidation
has started.
Our first study was published in September 2006 and Wave
4 gives a snapshot of the situation now—research took place
from November 2008 to March 2009.
By comparing these four global examinations of the reality
behind the hype of social media, we are able to provide a
clear picture of how the landscape has changed and crucially
work out how it is evolving in future.
This latest report highlights:
• New platforms for video
• Why social networks continue to grow
• How social media platforms are rationalizing.
• Changes in key markets

Internet penetration by market

Figures sourced from internetworldstats.com

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Power to the People - Social Media Tracker Wave 4


Methodology
The Social Media Tracker has retained the same
methodology from Wave 1 through Wave 4, enabling
comparison between data sets. All surveys have been
scripted and hosted on UM’s in-house
online research system, Intuition.
Henry, Singapore
7
All surveys are self-completed and the data collected
is entirely quantitative. Every market is representative
of the 16-54 Active Internet Universe. For Wave 4,
22,729 internet users in 38 countries were interviewed.
New markets are Belgium, Colombia, Ecuador, Finland, Latvia,
Lithuania, Malaysia, Norway, Peru, Portugal, South Africa,
Singapore and Sweden. To be included, consumers needed
to use the internet every day or every other day.
Marek, Czech Republic
Methodology: Growing expansion of research universe
Wave 1: • Australia
• China
• France
• Germany
• Italy
• Philippines
• Russia
• Korea
• Spain
• UK
• US

Wave 2: • Australia • Pakistan

• Brazil • Philippines
• China • Russia
• France • Singapore
• Germany • Korea
• Greece • Spain
• India • Taiwan
• Italy • Thailand
• Japan • UK
• Malaysia • US
• Mexico

Power to the People - Social Media Tracker Wave 4

 9

Wave 3: • Australia • Mexico

• Austria • Netherlands
• Brazil • Pakistan
• Canada • Philippines
• China • Poland
• Czech • Romania
• Denmark • Russia
• France • Korea
• Germany • Spain
• Greece • Switzerland
• Hong Kong • Taiwan
• Hungary • Turkey
• India • UK
• Italy • US
• Japan

Wave 4: • Australia • Lithuania

• Austria • Malaysia
• Belgium • Mexico
• Brazil • Netherlands
• Canada • Norway
• China • Peru
• Columbia • Philippines
• Czech • Poland
• Denmark • Portugal
• Ecuador • Romania
• Finland • Russia
• France • Singapore
• Germany • South Africa
• Hong Kong • Korea
• Hungary • Spain
• India • Sweden
• Italy • Turkey
• Japan • UK
• Latvia • US
 Methodology, cont’d.

Why do active internet users matter?

Social media is driven by active internet users, if you don’t
use the internet regularly you a re unlikely to sign up for
tools such as blogging or set up a social network profile.
Active internet users drive adoption of platforms and tools;
they will determine which tools and platforms become
dominant in the social media space.
They are the best proxy for the future, over time all internet
users will increase their usage and eventually everyone
will become an active users, just as consumers made the
transition from occasional to regular TV watching in the
1950s and 1960s.

Reach over time

Active internet users: “Thinking about using the internet, which of the following have you ever done?”

90% Read blogs

Start my own blog/weblog
80%
Leave a comment on a blog site
Upload my photos to a photo sharing site
70%
Upload a video clip to a video sharing site
Watch video clips online
60%
Listen to live radio/audio online
% Ever done

50% Create a profile on a social network

Manage a profile on a social network
40% Visit a friend’s social network page

30%

20%

10%

0%
Wave 1 Wave 2 Wave 3 Wave 4
Sep 06 June 07 March 08 March 09

Power to the people - Social Media Tracker Wave 4

11
Methodology: U
 niverse size—putting it into context
calculated using local market population estimates

Estimated worldwide 16-54

active internet universe = 625m users
2

1 USA
96.3m

North America Asia & Oceania 3

1 USA 96.3m 13 France 19.7m 29 Australia 8.6m 4

2 Canada 14.1m 14 Germany 23m 30 China 159.6m

5
15 Hungary 2m 31 Hong Kong 2.9m
Central &
South America 16 Italy 9.7m 32 India 12.3m

3 Brazil 21.9m 17 Latvia 0.8m 33 Japan 21.8m

18 Lithuania 0.9m 34 Malaysia 11.9m
7 3
4 Colombia 3.8m
5 Ecuador 2.5m 19 Netherlands 4.9m 35 Philippines 4.2m

6 Mexico 4m 20 Norway 1.8m 36 Singapore 2.1m

7 Peru 6.6m 21 Poland 7.9m 37 Korea 19m

22 Portugal 2.9m
Europe Africa
23 Romania 4m
8 Austria 1.4m 38 South Africa 2m
24 Russia 9.8m
9 Belgium 2.8m
25 Spain 8.5m
10 Czech Rep. 3.6m
26 Sweden 4m
11 Denmark 2.2m
27 Turkey 4.8m
12 Finland 1.9m
28 UK 19m

Power to the People - Social Media Tracker Wave 4

 13

20
12
26
17
24
18
28 11
19
21
9 14 10
8 15
23
13
16
22 27 33
25
30 China 37
159.6m

31
32

35

34

36

29

38
Key highlights—global stats from Wave 4

There are now an estimated Social networks continue to grow. Nearly two-thirds of active
internet users have now joined a social network site, up from

625 million active internet 57% in Wave 3.

users, one in thirteen of

• Malaysia leads the way with 47% penetration of
all 16-54-year-olds.

all humans and one in three Social networks are now a regular part of the online
experience with 64.1% of active internet users spending time
internet users. managing their profile.

• Danes have the highest penetration among all

16-54-year-olds, followed by Malaysia, Norway
and Sweden.

Blogging has nearly reached saturation in terms of total

numbers, with 71% reading blogs, a small increase from 70%
last time out. Active internet users however, do continue to
put finger to keyboard in greater numbers, globally up from
34% to 40%.

Social media platforms are becoming more multi-media.

The number of bloggers and social network users who have
uploaded photos, videos, music and widgets has continued
to rise.

Social media is going mobile. Seventeen per cent of active

internet users globally now access the internet on the move
as well as at home, work or college.

Power to the People - Social Media Tracker Wave 4


The proliferation of video
In Wave 1, social media was, broadly speaking, a text-based
occupation for the majority of active internet users.
Consumers typed or read; uploading pictures or watching
video was a minority occupation.
Faster broadband, the rise of YouTube and its ilk and the
ability to embed video on everything from blogs to social
network profile pages has made the moving image an
essential part of the social media landscape.
In Wave 4 we have seen a high penetration of active
online consumers uploading and watching videos on video
sharing sites such as YouTube. However there has been
a notable and significant increase in the number
of bloggers and social networkers uploading
audio-visual material to these platforms.
networkers have
uploaded video to
Glen, London
RTING
IMPO6
3%
15
Video watching is now at 83% amongst active internet users.
This is consistent with Wave 3 but significantly ahead of
the 32% recorded in Wave 1 and the 63.3% in Wave 2. The
reason for this recent levelling off is that, for many markets,
there is barely any more room for the penetration of watching
video amongst active online users to rise.
All of the Latin American markets have a penetration of more
than 90% and in 75% of markets surveyed the penetration
of video watchers amongst active online users clears 80%.
Thirty-three per cent of social networkers
have uploaded video to their profile,
up from 16.9% in Wave 3 and 32%
of bloggers have uploaded video,
33% of social an increase of 8%.
their profile, up
from 16.9% in Matt, USA
Wave 3
Uploading videos—Wave 3 & 4
Thinking about using the internet, have you ever done the following? Wave 3 4
Active internet users uploading videos to a video sharing site

All respondents 35.5% 35% Brazil 68.48% 50.06% Malaysia 38.26%

Korea 43.09% 70.98% Peru 50.53% Netherlands 31.16% 35.42%

Philippines 60.13% 67.51% Colombia 47.54% Singapore 37.46%

China 58.89% 57.97% Hong Kong 53.16% 50.55% Latvia 30.3%

India 51% 57.88% Turkey 41.2% 45.51% Portugal 36.32%

Mexico 57.09% 50.68% Ecuador 35.98% Norway 37.8%

Power to the People - Social Media Tracker Wave 4

 17

Australia 30.2% 22.56% Sweden 19.51% Denmark 26.2% 20.84%

Romania 47.24% 35.01% Italy 29.71% 30.79% Germany 33.46% 28.28%

Spain 31.88% 32.01% Lithuania 29.64% Czech Rep. 27% 24.03%

Russia 25.98% 32.47% UK 33.3% 27.37% France 21.71% 21.45%

Belgium 29.71% Finland 29.82% Japan 20.16% 18.66%

Austria 36.85% 32.64% Canada 27.26% 25.71% South Africa 25.74%

US 24.93% 29.26% Poland 38.61% 27.3% Hungary 16.52% 18.29%

Video watching—Waves 1-4
Thinking about using the internet, have you ever done the following?
Active internet users watching video clips online

Global Germany

32% 63.3% 83.7% 82.8% 20.1% 44.3% 76.9% 74.1%

Australia Italy

25.2% 57.5% 78.4% 79.1% 34.6% 63.3% 79.2% 75.1%

China France

56.2% 78.9% 90.1% 89.1% 23.4% 53.6% 61.3% 63.2%

Power to the People - Social Media Tracker Wave 4

 19

Philippines Spain

39.9% 60.7% 98.7% 98.1% 28% 69.4% 87.3% 84.1%

Russia UK

21.6% 57.5% 67.9% 79.4% 32.3% 61.2% 85.5% 79%

Korea USA

29.7% 73.5% 86.2% 82.8% 31.8% 51.7% 74.3% 82.9%

Wave 1 2 3 4
Social networks grow even more
(and consumers really use them)
It’s very easy to set up a social network profile, but the
key question is whether the excitement starts to pall after 71.1% have visited a friend’s
a few weeks.
social network page
The answer is very clearly not. Consumers are signing up
for profiles in larger numbers in Wave 4 and spending time
keeping them up to date. Nearly two-thirds have managed
a social network profile.

And they also spend time visiting their friends’ profiles as

well: 71.1% have visited a friends social network page, a
figure that’s increased in every market surveyed with the
exception of Brazil and Mexico.

Consumers are
signing up for
profiles in larger
numbers in Wave 4
and spending time
Andrea, Germany keeping them up Jeff, Australia
to date.

Carlos, Brazil
Power to the People - Social Media Tracker Wave 4
 21

Belong to a Social Network, Waves 1-4 Wave 1 2 3 4

Thinking about using the internet, have you ever done the following?
Active internet users create a profile on my social network

Global Russia

27.3% 36.2% 56.6% 62.5% 23.1% 41.7% 74.02% 85.3%

France Spain

16% 10.3% 35.6% 50.1% 37.3% 39.5% 45.4% 59%

Germany UK

22% 19% 40.55% 46.8% 26.9% 27.4% 60% 64%

Italy USA

11.3% 19.1% 40.8% 45.9% 39.2% 40% 42.5% 59%

Methodology: Universe size—putting it into context
Estimated worldwide 16-54
active internet universe = 625m users
2

Thinking about using the internet,

have you ever done the following?
Active internet users managed a social
network profile 1 USA
57.8m

North America Asia & Oceania

1 USA 57.8m
2 Canada 9.4m
Central &
South America
3 Brazil 15.6m
4 Colombia 3.5m
5 Ecuador 1.9m
6 Mexico 3.1m
7 Peru 5.3m
Europe
8 Austria 0.8m
9 Belgium 2m
10 Czech Rep. 1.5m
11 Denmark 1.7m
12 Finland 1.2m
13 France 10.2m
14 Germany 11.5m
15 Hungary 1.7m
16 Italy 4.2m
17 Latvia 0.5m
18 Lithuania 0.5m
19 Netherlands 3.6m
20 Norway 1.5m
21 Poland 5.6m
22 Portugal 2.1m
23 Romania 2.7m
24 Russia 8.1m
25 Spain 4.9m
26 Sweden 2.6m
27 Turkey 4.1m
28 UK 12.1m
29 Australia 5.3m 4
30 China 111.8m
5
31 Hong Kong 1.9m
32 India 9.6m
33 Japan 10.2m
34 Malaysia 9.4m
7 3
35 Philippines 3.9m
36 Singapore 1.6m
37 Korea 11.9m
Africa
38 South Africa 1.4m

Power to the People - Social Media Tracker Wave 4

 23

20
12
26
17
24
11 18
28 19
21
9 14 10
15
13 23
8
16
22 27 33
25
30 China
37
111.8m

31
32

35

34

36

29

38
The rationalisation of social media
Content posted
Blog writers only: ‘‘When writing your blog
what topics do you normally post?’’

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50.2% 32.0% 28.8% 27.6% 23.8% 20.0% 14.5%

% blog writers

It had to happen. The days of posting written commentary
on a blog, going to a separate site to upload images or
video and then managing your network of friends via
a third location were always limited.
The days when a consumer would either restrict him or herself
to just one of these activities or go to three different sites to
upload content are disappearing.
The decline or stasis in the use of separate blogging or
photo-sharing sites suggests that social media is being
rationalised. The addition of new functionality to platforms
originally designed to serve each of these areas also
highlights their convergence.
Bloggers, for example, are no longer restricting themselves
to text: they are adding images and video as well as music
and widgets to their prose in ever greater numbers.

Power to the People - Social Media Tracker Wave 4

 Wave 4

70.48%
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Dmitri, Russia
25
The rationalisation of social media, cont’d

Content posted on a social network

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Social Network Users:

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64.8% 60.9% 45.0% 41.6% 25.8% 21.1% 18.5% 18.5% 16.9% 13.5% 7.8%

% social networkers

The greatest beneficiary of consolidation, however, is the
social networks that enable users to do everything they
can on a blogging site and more. These platforms – and
there are different dominant players depending on the
market – continue to grow even as other elements of
the social media universe stagnate or decline.
Wave 4 shows active Internet Users are using social network
profiles as the hub for their social media. There are significant
increases in the number of users messaging friends, finding
new friends or joining a group.
At the same time, traditional social network activities are
being accompanied by the uploading of videos and photos,
blog postings and even dating. All of these activities are
showing significant rises in Wave 4.

Power to the People - Social Media Tracker Wave 4

 81.5%
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Wave 4
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Country spotlights—USA
When it comes to numbers America is a dominant player Wave 1 2 3 4
in the social media space, despite having an internet
penetration at just 70% – well below the Nordics, Korea,
Canada, Australia and Japan.

More than 96m active internet users translates into 63.7m Blog readers 62% 51% 61% 66%
blog readers, 31.9m bloggers, 57.8m active managers of
social network profiles and 79.9m video watchers.

The most dramatic change for the US in Wave 4 has been

the rise in the number of active internet users who have
managed a social network profile in the last six months, Blog writers 20% 21.2% 26% 33%
up nearly 50% from 43.2% to 60%.

As in many other markets, social networks also attract

a number of nosey friends who have yet to put their
own profile online.
Create Social 39% 40% 43% 59%
Video continues to become as mainstream as TV viewing Network profile
for active internet viewers with 83% now watching
audiovisual content via the web.

Manage Social
43% 60%
Network profile

Visit a friend’s
51% 67%
social network page

Video watchers 32% 52% 74% 83%

Power to the People - Social Media Tracker Wave 4

29
Country spotlights—UK
As it frequently does in so many other areas, the UK is Wave 1 2 3 4
defying global convention when it comes to watching videos.
Unlike most of the rest of the world, Brits are watching fewer
videos than they did in Wave 3.

The 79.1% figure is over five percentage points down on the Blog readers 38% 54% 67% 58%
same statistic from Wave 3, but remains significantly ahead
of Wave 2’s 61%.

In other areas, however, the UK has been happy to go

with the rest of the world. Reading blogs is down at
58% whilst writing has remained pretty much consistent Blog writers 10% 19% 26% 25%
with Wave 3 at 24.8%.

Social network usage remains on the rise with 64.1%

managing a social network profile, up from 60% last time
around and 71.1% visiting their friends’ pages.
Create Social 27% 27.4% 60% 64%
Network profile
Graham, London

Manage Social
60% 64%
Network profile

Visit a friend’s
68% 71%
social network page

Video watchers 32% 61% 86% 79%

Power to the People - Social Media Tracker Wave 4

 31
Country spotlights—Germany
Germany has been steady in its adoption of social media and Wave 1 2 3 4
there are few drastic changes to report. By global standards
Germany has been a cautious adopter of all the major
platforms; an increase of five per cent here, two per cent
there is the norm.
Blog readers 20% 15% 55% 57%
One area where it does standout is the dramatic increase in
the number of people visiting friends’ profile pages. Fifty-three
per cent of active internet users popped over digitally,
a rise of nearly 25%.

There has also been a decline in the number of active Internet Blog writers 6% 8% 28% 28%
Users who are watching videos. This has fallen from 77.1%
to 74.1%, although to put this in context, back in Wave 1 the
figure was just 20.1%.

Hayley, UK Create Social 22% 19% 41% 47%

Network profile

Manage Social
43% 50%
Network profile

Visit a friend’s
45% 53%
social network page

Video watchers 20% 44% 77% 74%

Country spotlights—Korea
Korea is always cited as one of the most advanced global Wave 1 2 3 4
markets for telecommunications and internet; our figures
show that the truth among active internet users aged 16-54
is more prosaic.

For example, when it comes to accessing the internet on the Blog readers 72% 91% 92% 88%
move, Korea sits at just 6%.

Despite a drop in the percentage of active internet users

creating blogs, Koreans are more likely to put their thoughts
to keypad, image or video than every other nation in the
world, apart from Malaysia. It must also be noted that whilst Blog writers 46% 55% 72% 61%
there has been a percentage decline, the real numbers of
active internet users creating blogs have increased from
9.8 million in Wave 3 to 11.6 million in Wave 4.

The number of blog readers is also much higher than average

Create Social 28% 56% 62%
with 88% reading the words of others in Wave 4, a slight drop
Network profile
from 92% in Wave 3.

The other area of difference is in the number of consumers

uploading video in the last six months. At 34% of the total
16-54-year-old population, a greater percentage of Koreans Manage Social
are making films available than any other market. 70% 63%
Network profile

Visit a friend’s
77% 76%
social network page

Video watchers 30% 74% 86% 83%

Power to the People - Social Media Tracker Wave 4

33
Country spotlights—Brazil
Brazil has yet to reach the stage of rationalisation. Brazilians Wave 2 3 4
still appear to be using a variety of platforms in order to
create content.

Social network activity has remained constant especially when

we once again consider the enormous increase in the active Blog readers 76% 87% 62%
online universe.

The penetration of creating content on blogging sites has

remained consistent at 50%, and whilst the percentage of
those reading blogs has fallen by a seemingly dramatic 28%,
it must be noted that the actual numbers of active online Blog writers 35% 50% 51%
users reading blogs has risen from 12 to 13.5 million.

Create Social 75% 74% 69%

Network profile

Carlos, Brazil

Manage Social
76% 72%
Network profile

Visit a friend’s 86% 84%

social network page

Video watchers 77% 94% 93%

Power to the People - Social Media Tracker Wave 4

 35
Country spotlights—India
India records steady progress across the board with rising Wave 1 2 3 4
use of all social media platforms. Total penetration remains
low, but among active Internet Users statistics are going in
the right direction.

More Indians are managing social network profiles at 78%, Blog readers 65% 84% 79%
visiting friends’ social network pages (82%) and uploading
photos – (77%).

There are slight increases in the number watching videos and

reading blogs up from 72.4% to 73.0% and 62.2% to 63.1%
in the last six months, respectively. Blog writers 27% 47% 54%

Theresa, London

Create Social 43% 66% 78%

Network profile

Manage Social
65% 78%
Network profile

Visit a friend’s
72% 82%
social network page

Video watchers 59% 86% 87%

Country spotlights—China
Wave 1 2 3 4 The Chinese market is very much an early adopters
market. The penetration of social media in the last six
months remains well below 10% of all 16-54s for every
single platform.

Blog readers 58% 85% 89% 90% Despite having internet penetration of just over 20%,
universe sizes remain solid—although below some of the
more exaggerated figures that are often quoted—but are
still a fraction of what they will be when a greater proportion
of the world’s most populous nation has access to the
internet.
Blog writers 58% 62% 71% 81%
As in many Asian markets, blogging remains a major social
media platform in China. The number of consumers reading
blogs has risen to 90% from 89%, while the number writing
blogs is now more than 81%.
Create Social 49% 63% 70% Social networks are catching up but still have some
Network profile
way to go with 72.3% managing their social network
profiles. Video is unsurprisingly big-nearly 90% are
watching video online.

Manage Social 64.43% 72% Tala, UAE

Network profile

Visit a friend’s
75% 82.25%
social network page

Video watchers 56% 79% 90% 89%

Power to the People - Social Media Tracker Wave 4


The key to success in social media
Every element of digital media is becoming socialised,
providing marketers with new ways to engage a target
audience like never before.
Wave 4 shows that social consumption of digital content is
either already highly penetrated among active internet users
or still growing rapidly. It also sheds new light on consumer
motivations for social media behaviour. We now know that the
desire to belong to something is as motivating as the desire to
communicate and express one’s self.
UM believes that the engagement opportunities of social
media are deeper than those of traditional mass media and
that the power of social amplification is also much stronger.
At the heart of our thinking is the concept of “Gravitational
Mass Media” where audience engagement provides a dense
core that then attracts other consumers.
Michael, Germany
37
Our 10-step programme for successful social media is:
1 Listen to/observe what the target audience is
doing in social media
2 Create a “social object” that is relevant to the
brand and of genuine interest
3 Segment the target into tribes. Give them
something they can join.
4 Allow them to engage via their preferred
platform of choice—create multiple interfaces
to your community
5 Make the experience better when shared
6 Optimise your content for sharing—particularly
via newsfeeds and Twitter
7 Use paid-for media to get the ball rolling
8 Take advantage of extreme targeting offered
by social networks
9 Make sure you have the resources to manage your
community management and refresh the content.
10 Track the results and optimise where necessary
The data in Wave 4 juxtaposed with the relatively low ad
spend in social media shows that consumers are out in front
of marketers. The opportunity for success in the relatively
uncluttered landscape will never be higher.
Power to the People - Social Media Tracker Wave 4
 39
What UM can do for you?

The figures and analysis in this report are just a small

fraction of the insight available from the “Power to the
People” Social Media Tracker.

Wave 4 and the three preceding tranches of data

contain a much wider range of information: detailed
facts, figures and insight that are crucial to
understanding how consumers are behaving.

If you want to know how your consumers are using social

media, if you want to know how social media influences Glen Parker Research Director, EMEA
your consumers’ purchase decisions or if you want to know
how effectively your communication is cutting through in
the social media landscape, then we can help.

We can tell you how the social media revolution is already

hitting your business and how you could make the most of
this communication opportunity.

If you’d like to know more

please contact
Glen.Parker@umww.com
Power to the People - Social Media Tracker Wave 4
Universal McCann © 2009