Dear participants, This research is to study the effectiveness of English languages in structure context in aviation industry.

Thank you in advance for your cooperation and participation in our research.

PERSONAL INFORMATION Age: Gender: Race: Male Malay Female Indian Chinese Others: ________

Occupation: _______________ GENERAL QUESTION Please tick at the correct box. 1. How long have you been learning English? 1 - 5 years 5 10 years More than 10 years 2. Do you have any problems in using English during speaking and writing? Yes No 3. Methods to improve English proficiency Reading English material Watching English programme Always referring to dictionary for better understanding Listening to English songs Attending English courses Speaking in English frequently 4. Where do you usually use English? Workplace only Home Public area 5. I use English when communicating with: Superior

Colleagues Family

SECTION A: CORRECT USAGE OF GRAMMAR IN THE WORKPLACE The following are possible statements to indicate the correct usage of grammar in the workplace. Please indicate the scale of the following statements. (Circle the number) STRONGLY AGREE AGREE 4 3 DISAGREE 2 STRONGLY DISAGREE 1

6. 7. 8. 9.

I am able to write using correct grammar in writing I am able to speak using correct grammar in speaking My friends corrected me when I am using the wrong grammar Having good knowledge in Grammar helps me to write business correspondence correctly. Having good knowledge in Grammar helps me to speak correctly. I can easily detect the wrong grammar used in the sentence when reading business correspondence I can easily detect the wrong grammar used in the sentence when someone is speaking

10. 11.

12.

SECTION B: VOCABULARY STRONGLY AGREE AGREE 13. I use variety of vocabulary when writing as compared to speaking Knowing a lot of vocabularies helps me to speak and write better I am able to choose suitable word easily when writing I am able to choose suitable word easily when speaking I can differentiate the usage of technical terms and general vocabularies DISAGREE STRONGLY DISAGREE

14.

15. 16. 17.

SECTION C: PERCEPTION TOWARDS THE USAGE OF CORRECT SENTENCE STRUCTURES IN THE WORKPLACE Yes 18) I am more confident when writing using correct sentence structure. 19) I am more confident when speaking using correct sentence structure 20) My friends correct me if I did any error in my sentence structure. 21) I correct my friends when they did any error in their sentence structure. 22) People understand better when I write using correct sentence structure. 23) People understand better when I speak using correct sentence structure. 24) Using correct sentence during writing can avoid miscommunication. 25) Using correct sentence during speaking can avoid miscommunication. No

THE USAGE OF ENGLISH LANGUAGE IN THE AVIATION INDUSTRY (STRUCTURE)

Prepared by : 1. 2. 3. 4. MOHAMAD ZAINOLABIDIN BIN APTU MUHAMAD SYAFIQ ADLI BIN JAMALUDIN MUHAMMAD 'IZZAD AFIF BIN NORDIN MUHAMMAD HAFIRUDDIN BIN NASHARUDDIN 53259209148 53259209150 53259209095 53259209149

3 BACHELOR 2

Prepared for : MADAM SAFURA BINTI ABDUL RAHMAN

UNIVERSITI KUALA LUMPUR MALAYSIAN INSTITUTE OF AVIATION TECHNOLOGY

13 JULY 2010 16 NOVEMBER 2010

TABLE OF CONTENTS 1.0 Introduction 1.1 Background 1.2 Statement of Problem 1.3 Purpose of Study 1.4 Scope and Limitation 2.0 Literature Review 3.0 Methodology 4.0 Findings and Analysis 4.1 4.2 4.3 4.4 General Grammar Vocabulary Perception 10 10 11 12 13 14 15 16 16 17 18 18 19 20

5.0 Conclusion REFERENCES

LIST OF ILLUSTRATIONS Figures 1. 2. 3. 4. General Grammar Vocabulary Perception 16 17 18 18

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Introduction

1.1 Background

Until now, problems regarding to the miscommunication in aviation industry are still one of the major cause of accidents. In most of the countries, they are using English language as the main language for communication purpose. Therefore, failing to master basic of English sentence structure can also contribute to an enormous disaster. For many cases, miscommunications between pilots and air traffic controllers are an international problem. The main source of aviation human factors research is the United States of America which has the worlds largest aviation industry. Simplest example, the TWA crash at Dulles in 1974. This accident was caused by communication ambiguity on part of both the pilots and controllers, resulting in the misunderstanding of each others responsibilities

Brauner, C. (1994)Communicating in Aviation.Swiss Reinsurance Company, Zurich

1.2 Statement of Problem a) How the problem in English Structure effect the aviation staff in Spirit? b) To determine the level of English Structure applied by the aviation staff in Spirit c) What are the consequences that will happen to the company when the staff is using wrong English Structure?

1.3 Purpose of Study The purpose of this investigation is: 1. To explore the use of grammatical structure and sentence patterns among people in the workplace 2. To identify the frequency of using correct sentence structure when communicating in the workplace 3. To study on the importance of using correct sentence structure when communicating among the people in the workplace. 4. To determine to what extent the usage of correct sentence and structure in needed.
1.4 Scope and Limitation a) This study investigates the consequences of using wrong English Structure to the aviation staff in Spirit and to the company itself. This study will not deal with the factor that cause the wrong usage of English Structure to occur. Besides that, due to time limitation, the consequences of this problem to the relationship of spirit with other company is not observed in this study.

2.0 3.0

Literature Review Methodology

For this research, a questionnaire was designed and it has been approved. The questionnaire contains 20 items and it was made and designed to obtain data of English Usage in aviation industry. Basically, the respondents were from the Administration Department, which consists of 25 respondents. They were chosen from this department because of the more frequent usage of English in their daily business.

4.0 5.0

Findings and Analysis Conclusions

REFERENCES