Alicia Tremain

aliciat88@live.com (414) 510-3142 West Allis,WI 53227

Profile
Professional offering 4 years of banking and sales experience. I also possess call center experience that has taught me extensive phone etiquette. I have experience in meeting monthly goals as well as constantly exceeding them. I can sell products as well as multitask. My time on the teller line has taught me how to balance stressful situations as well as interact with customers by maintaining a professional stature yet building relationship with them where they are able to come to me for financial advice. My experience as a Personal Banker has allowed me to take that relationship farther and assist my clients in the best of mine as well as the corporations abilities..

Skills

Sales oriented ; able to cross sell products Banking experience Knowledge of Regulation CC and FDIC Knowledge of Regulation D & E Able to work in competitive environment Great at multitasking Have caught 4 fraud cases, two within the last 2 weeks Able to enter data on a 10 digit keypad Working knowledge of Microsoft Suites: Excel, Word, Power Point, Lotus Notes & Outlook 10 key proficient, ability to type 45-60 wpm Amazing vocal presentational skills Ability to take leadership when needed Able to organize spread sheets as well as provide the to team members is a timely manner Efficient in Microsoft Excel, Word and Lotus Notes as well as banking data basis such as Hogan.

Experience
Customer Service/ Assistant Office Manager Rep Farmers Insurance 04/2013 Answering Phones Handling billing questions and issues. Explaining/ Advising Coverage's Analyzing Policies Following up with clients. Quoting Auto and Homeowner policies Applying Payments Making company deposits. Monitoring supply needs in office 03/2012-

Biller/Receptionist Service First 03/2012 Bill Of Lading Entering Bills Answering phones Making Copies Sending Faxes Filing Entering Bills In A System Filing Bills

11/2011

Call Center / Personal Banker US Bank 12/2011 Open Accounts and lines of Credit Activate check cards Take credit Applications Reversal of fees of any type Taking ownership of every call Knowledge of all federal regulations Obtaining Product Knowledge Giving Financial Advice Maintaining Customer Accounts and Profiles Providing maintenance on loans/lines of credit Quoting loan payoffs

11/2009 -

Teller - Wells Fargo 5/200811/2009 Conducting cash transactions Auditing ATMs as well as other tellers cash drawers Filling ATM with money Processing transactions such as issuing money orders, cashiers checks and temporary checks Ordering visa debit cards Obtaining product knowledge and being able to meet a quarterly goal Gaining customers trust Processing commercial deposits Responsible for knowledge of regulations and procedures Maintaining customer profiles Maintaining compliance Balancing out coin machines, cash advance machines and shipments Preventing Fraud Entering data in a correct timely fashion

Working in a High Volume Environment

Cashier-Target 06/200706/2008 Processing transactions Selling products Dealing With any complaints and taking them to a high level of authority Learning products and being able to sell them

Education
Pius XI High School High school Diploma 2003-2007 University Milwaukee-Wisconsin 2007-Current still pursuing Major: Business

References available upon request