Print Artist Version 4.

5 Readme File 10-7-98 *********************************************************************** About This Document: Thank you for purchasing Print Artist 4.5! This document contains last-minute information about Print Artist 4.5 and other information about the program not found in the Help Files. This README file inc ludes information that pertains to general problems and questions you may have c oncerning this software or your computer. Should you experience any problems wit h Print Artist 4.5, please refer to this file for addition help on answering que stions about the product and solving technical difficulties. *********************************************************************** TABLE OF CONTENTS I. MINIMUM REQUIREMENTS II. GENERAL PRODUCT ISSUES III. CONTACTING SIERRA A) Customer Service, Support, and Sales B) Technical Support C) End User License Agreement ----------------------I. MINIMUM REQUIREMENTS ----------------------Windows 95 / 98 MINIMUM: Pentium 90, 16 MB RAM, 105 MB free HD space, 4X CD-ROM drive, SVGA dis play (256 colors @ 640x480), Keyboard, Mouse SUPPORTS: Printers: Blk&Wht, Color, Laser, Inkjet, Dot-Matrix: 9-pin & 24-pin, compatible PREMINUM: Pentium 100+, 32 MB RAM, 4X CD-ROM drive, 16 bit true color @ 800x600

--------------------------II. GENERAL PRODUCT ISSUES --------------------------INSTALLING TO A DIRECTORY ------------------------We recommend installing Print Artist 4.5 to the default location. If you choose to install 4.5 to a different directory, we recommend using a directory with an 8 character name or less, since long file names are converted to DOS File names . For example, Program Files becomes PROGRA~1. This might make it difficult t o differentiate between similarly named directories when browsing for graphics t o import. Please note: There is a hard-coded limit of 68 characters for the dir ectory path. For example, the following path is too long: "c:\ my favorite prog ram files\productivity programs\printing programs\print artist\PA 45"

USING PRINT ARTIST 4.0 DOCUMENTS IN PRINT ARTIST 4.5 ---------------------------------------------------Print Artist 4.5 will read Print Artist 4.0 documents. Both PA 4.0 and PA 4.5 do cuments have the following file extensions: .BAN .BC .CAL .CER .CRF .ENV .GC .LBL .LTH .PC .SGN banner business card calendar certificate craft envelope greeting card labels letterhead postcard sign

To use a Print Artist 4.0 document in Print Artist 4.5, Run PA 4.5 and click the "Open an existing document" button on the toolbar. Please note any imported im ages that are used in PA 4.0 documents will have to be imported into PA 4.5 in o rder for PA 4.5 to display the proper graphic with the file. To import images i n PA 4.5, use the Import command from the File menu. GRAPHICS GRABBER ERRORS ----------------------Errors may occur if Print Artist is shut down while rebuilding the Graphics Grab ber. If an error occurs when the "Updating the GraphicsGrabber" dialog is on sc reen, rebuild the database. To rebuild the database, follow these steps: 1. Exit Print Artist. 2. Find the files named PAWIN.INI and PIXRES.CSH by using the Find utility in th e Windows Start Menu or browsing with Windows Explorer. 3. Delete the PAWIN.INI and PIXRES.CSH files. These are temporary files and wil l not affect any projects you created. 4. Hold down the CTRL and SHIFT keys on the keyboard while restarting Print Arti st. Continue to hold the keys until the "Updating Graphics Grabber" dialog appe ars. Print Artist should now function normally. If you have problems viewing graphics that you have imported using the CD Grabbe r method, you can also import the graphics using the Import command in the File menu. GRAPHICS GRABBER CATEGORIES --------------------------Use the Descriptions of Graphics Categories in Help and the User Manual as refer ence only. Some categories will not show up if you have not added graphics from GraphicsGrabber CDs that belong with these categories. Once the graphics from the GraphicsGrabber CDs are used in a project, the category will be added to the GraphicsGrabber to help you find and use the same graphic without requiring the CD. LABELS -----Labels:

Problem: The labels in the print preview screen are off the print preview screen . This happens with all labels. Solution: Resize the print dialog so that it is bigger. Problem: The edges of labels are cut off when printed, but display properly in t he Print Preview. Solution: Check your printer margins or the margin setup in Print Artist. Some p rinters have the margins hard-coded and cannot be changed. You may want to conta ct your printer manufacturer for more information about changing the margins. Problem: The printed labels do not line up correctly on the pre-cut Avery stock. Solution: Resize the dimensions to be a little bigger than the actual cutout on the papers. To do this, open your label document. Go to Edit, Change Dimensions. You can enter custom dimensions for any label. Problem: Full page labels don't print properly. Solution: If your printer cannot print to the edge of the paper, edit the dimens ions of the document. To do this, open your label document. Go to Edit, Change D imensions. You can enter custom dimensions for any label. Change the dimensions to the following measurements: Width: 8.0 Height: 10.5 Margins: Right and left: 0.25 Top and bottom: 0.25 You can set up CardsPlus to create other labels besides the ones listed in the c ategories. First select any blank or premade project in Specialty Products. For best results select one with similar dimensions as the paper you wish to print o n. Go to the Edit menu and select Change Dimensions from the pull down list. Typ e in the dimensions in inches of the particular paper type you wish to use. Then make any changes to the labels that you wish and print. Note: Label Dimensions will only go out to 3 decimal places, so round to the nearest place. DUPLICATE FONTS --------------Problem: The font menu is displaying multiple copies of the same font. Solution: Close the program and restart your system. This is related to Windows handling of font files. Problem: Some fonts do not appear to show up in the program's fonts palette or some premade layouts have letters that overlap or do not appear to be the correc t size for the document. Solution: Close the program. Click the Start button and select Programs and op en Windows Explorer. Under the C: drive open the Windows folder and then Open t he Fonts folder. Then close Windows Explorer and restart your program. Now al l fonts should show up in the Fonts Palette and show correctly on Premade layout s. This is related to Windows handling of font files. ENVELOPES --------Problem: Envelope print preview shows three pages with some printer drivers (e. g. Epson Color II printer) but prints correctly. Solution: Change dimensions of the envelope to the actual dimensions of the env elope you want to print on. The print preview will display correctly and the en

velope will print properly. For more information about changing the dimensions, please refer to the Help files or Manual. 68 CHARACTER LIMIT ON DIRECTORY PATHS -------------------------------------Problem: The graphic directory setup malfunctions after adding a path 12 direct ories deep. Solution: There is a hard-coded limit of 68 characters for a directory path name . Use a path name with fewer than 68 characters. ====================== III. CONTACTING SIERRA ====================== A) Customer Service, Support, and Sales B) Technical Support C) End User License Agreement A) Customer Service, Support, and Sales --------------------------------------United States U.S.A. Sales Phone: (800) 757-7707 International Sales: (425) 746-5771 Hours: Monday-Saturday 7AM to 11 PM CST, Sundays 8 AM to 9PM CST FAX: (402) 393-3224 Sierra Direct 7100 W. Center Rd STE 301 Omaha, NE 68106 United Kingdom Cendant Software International Limited Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 Disk/CD replacements in the U.K. are 6.00, or 7.00 outside the UK. Add "ATTN.: Returns." 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom France Cendant Software International Limited Phone: (01) 46-01-46-50 Lundi au Vendredi de 9h 19h Fax: (01) 46-30-00-65 Parc Tertiaire de Meudon

Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Fort Cedex France Germany Cendant Software International Limited Tel: (0) 6103-99-40-40 Montag bis Freitag von 9h - 19Uhr Fax: (0) 6103-99-40-35 Robert-Bosh-Str. 32 D-63303 Dreieich Germany On-Line Sales CompuServe United Kingdom: CompuServe France: CompuServe Germany: Internet USA: Internet United Kingdom: Internet France: Internet Germany: THE SIERRA NO-RISK GUARANTEE The Promise: We want you to be happy with every Sierra product you purch ase from us. Period. If for any reason you're unhappy with the Program, return i t within 90 days of your purchase for an exchange or a full refund. The Only Catch: You've got to tell us why you don't like the product. Ot herwise, we'll never get any better. Send the Program back to us within 90 days of your purchase, postage prepaid, along with your original, dated sales receip t and we promise we'll make things right. Disk and or Manual Replacement: Product Returns:* Sierra On-Line Fulfillment Sierra On-Line Returns 4100 West 190th Street 4100 West 190th Street Torrance, CA 90504 Torrance, CA 90504 *Returns valid in North America only. NOTE: To replace defective CD-ROM(s) please send all CD-ROM(s) and a cop y of your dated receipt to the above fulfillment address, if less then 90 days f rom your purchase. After 90 days from your purchase, for replacement of defecti ve Programs, you must also include a $10.00 check payable to Sierra On-Line, Inc . for shipping and handling fees along with all CD-ROM(s). For replacement Prog ram documentation, you must include a $5.00 check payable to Sierra On-Line, Inc . for shipping and handling fees and a photocopy of the jewel case from the Prog ram. Payment must be made at the time of your request. Sorry, no credit cards. Returns to this address valid in North America only.

GO UKSIERRA GO FRSIERRA GO DESIERRA http://www.sierra.com http://www.sierra-online.co.uk http://www.sierra.fr http://www.sierra.de

B) TECHNICAL SUPPORT ------------------------North America

Sierra On-Line offers a 24-hour automated technical support line with recorded a nswers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site. Sierra On-Line Technical Support P.O. Box 85006 Bellevue, WA 98015-8506 Main: (425) 644-4343 Monday-Friday, 10:00 a.m.- 6:45 p.m. PST Fax: (425) 644-7697 http://www.sierra.com support@sierra.com United Kingdom Cendant Software International Limited offers a 24-hour Automated Technical Supp ort line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructi ons to find your specific topic and resolve the issue. If this fails to solve yo ur problem, you may still write, or fax us with your questions, or contact us vi a our Internet or CompuServe sites. Cendant Software International Limited 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 http://www.sierra-online.co.uk France Cendant Software International Limited Parc Tertiaire de Meudon Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Fort Cedex France Tlphone: 01-46-01-46-50 Lundi au Vendredi de 9h 19h Fax: 01-46-30-00-65 http://www.sierra.fr Germany

Cendant Software International Limited Robert-Bosh-Str. 32 D-63303 Dreieich Deutschland Tel: (0) 6103-99-40-40 Montag bis Freitag von 9h - 19Uhr Fax: (0) 6103-99-40-35 Mailbox: (0) 6103-99-40-35 http://www.sierra.de Spain Cendant Software International Limited Avenida de Burgos 9 1-OF2 28036 Madrid Spain Telfono: (01) 383-2623 Lunes a Viernes de 9h30 a 14h y de 15h a 18h30 Fax: (01) 381-2437 Italy Contattare il vostro distribotore. C) End User License Agreement ----------------------------YOU SHOULD CAREFULLY READ THE FOLLOWING END USER LICENSE AGREEMENT BEFORE INSTAL LING THIS SOFTWARE PROGRAM. IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT , YOU MAY NOT INSTALL THE SOFTWARE AND MUST IMMEDIATELY RETURN IT FOR A REFUND F ROM YOUR VENDOR OR SIERRA. This software program, any printed materials, any on-line or electronic document ation, and any and all copies and derivative works of such software program and materials (the "Program") are the copyrighted work of Sierra On-Line, Inc., its subsidiaries, licensors and/or its suppliers. All use of the Program is governed by the terms of the End User License Agreement which is provided below ("Licens e Agreement"). The Program is solely for use by end users according to the terms of the License Agreement. Any use, reproduction or redistribution of the Progra m not in accordance with the terms of the License Agreement is expressly prohibi ted. END USER LICENSE AGREEMENT 1. Limited Use License. Sierra On-Line, Inc. ("Sierra") hereby grants, and by in stalling the Program you thereby accept, a limited, non-exclusive license and ri ght to install and use one (1) copy of the Program for your use on either a home or portable computer. You may not network the Program or otherwise install it o r use it on more than one computer at a time. The Program is licensed, not sold . Your license confers no title or ownership in the Program. You may only use t he Program for lawful purposes. 2. Ownership. All title, ownership rights and intellectual property rights in an d to the Program and any and all copies thereof (including but not limited to an

y titles, computer code, themes, objects, characters, character names, stories, text, dialog, catch phrases, locations, concepts, artwork, animations, sounds, m usical compositions, audio-visual effects, methods of operation, moral rights, a ny related documentation, and "applets" incorporated into the Program) are owned by Sierra or its licensors. The Program is protected by the copyright laws of t he United States, international copyright treaties and conventions and other law s. All rights are reserved. The Program may contain certain licensed materials a nd Sierra's licensors may act to protect their rights in the event of any violat ion of this Agreement. 3. Responsibilities of End User. A. Subject to the grant of license hereinabove, you may not, in whole or in part, copy, photocopy, reproduce, translate, reverse engineer, derive source code from, modify, disassemble, decompile, or create derivative works based on the Program, or remove any proprietary notices or labels on the Program without the prior consent, in writing, of Sierra. B. The Program is licensed to you as a single product. Its component par ts may not be separated for use on more than one computer. C. You are entitled to use the Program for your own personal use, but yo u are not entitled to: (i) sell or transfer reproductions of the Program to other parties in any wa y, nor to rent, lease or license the Program to others; (ii) publish and/or distribute the computer images, sound files, fonts, graph ics, clipart, animations, photographs, databases or other content of the Program (other than in connection with not for resale printed materials for your person al or business use (e.g., flyers and brochures) and on your personal or business web site, provided your web site does not permit others to download or otherwis e obtain any content from the Program); (iii) use any of the computer images related to identifiable individuals or en tities in a manner which suggests their association with or endorsement of any p roduct or service; or (iv) exploit the Program or any of its parts, computer images, sound files, f onts, graphics, clipart, animations, photographs, databases or other content of the Program for any commercial purpose including, but not limited to, use at a c yber caf, computer center or any other location-based site. D. You are responsible for the contents of your printed materials and web site and for complying with all applicable laws. Although the Program may permit you to drag and drop content from other sources to your web site or for print outpu t, you must in all events separately obtain all necessary rights to use any such content. Sierra has no liability for any content on your web site or in your p rinted materials and you indemnify Sierra from any claims related thereto. E. You must back-up to another secure location, on a regular basis, any data fi les concerning your use of the Program as Sierra has no liability for lost or co rrupted data. 4. Program Transfer. You may permanently transfer all of your rights under this License Agreement, provided the recipient agrees to the terms of this License Ag reement and you agree to remove the Program from your home and/or portable compu ter. 5. Termination. This License Agreement is effective until terminated. You may te rminate the License Agreement at any time by destroying the Program. Sierra may, at its discretion, terminate this License Agreement in the event that you fail to comply with the terms and conditions contained herein. In such event, you mus t immediately destroy the Program. 6. Export Controls. The Program may not be re-exported, downloaded or otherwise exported into (or to a national or resident of) any country to which the U.S. ha s embargoed goods, or to anyone on the U.S. Treasury Department's list of Specia lly Designated Nationals or the U.S. Commerce Department's Table of Denial Order s. By installing the Program, you are agreeing to the foregoing and you are repr esenting and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list. 7. Limited Warranty. SIERRA EXPRESSLY DISCLAIMS ANY WARRANTY FOR THE PROGRAM. TH

E PROGRAM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IM PLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. SIERRA FURTHER DISCLAIMS ALL WARRANTIES WITH REGARD TO YEAR 2000 COMPLIANCE OF THE SOFTWARE. SPECIFICALLY , SIERRA MAKES NO WARRANTIES THAT THE PERFORMANCE OR FUNCTIONALITY OF THE PROGRA M WILL NOT BE AFFECTED BY DATES PRIOR TO, DURING OR AFTER THE YEAR 2000, OR THAT THE PROGRAM WILL BE CAPABLE OF CORRECTLY PROCESSING, PROVIDING, AND/OR RECEIVIN G DATE INFORMATION WITHIN AND BETWEEN CENTURIES, INCLUDING THE PROPER EXCHANGE O F DATE INFORMATION BETWEEN PRODUCTS OR APPLICATIONS. ANY WARRANTY AGAINST INFRIN GEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE A ND/OR IN ANY OTHER COMPARABLE STATE STATUTE IS EXPRESSLY DISCLAIMED. The entire risk arising out of use or performance of the Program remains with you, however Sierra warrants up to and including 90 days from the date of your purchase of th e Program that the master disk on which the Program is furnished shall be free f rom defects in material and workmanship. In the event that the master disk prove s to be defective during that time period, and upon presentation to Sierra of pr oof of purchase of the defective Program, Sierra will at its option 1) correct a ny defect, 2) provide you with a product of equal or lesser value, or 3) refund your money. 8. Limitation of Liability. NEITHER SIERRA, ITS PARENT, SUBSIDIARIES, AFFILIATES OR LICENSORS SHALL BE LIABLE IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTIN G FROM THE USE OF THE PROGRAM INCLUDING, BUT NOT LIMITED TO, LOSS OF GOODWILL, W ORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, DATA LOSS, DATA CORRUPTION OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. Some states do not allow the exclus ion or limitation of incidental or consequential damages, or allow limitations o n how long an implied warranty lasts, so the above limitations may not apply to you. 9. Equitable Remedies. You hereby agree that Sierra would be irreparably damaged if the terms of this License Agreement were not specifically enforced, and ther efore you agree that Sierra shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to breaches of this License Agreement, in addition to such other remedies as Sierra may otherwi se have available to it under applicable laws. 10. Miscellaneous. This License Agreement shall be deemed to have been made and executed in the State of Washington, and any dispute arising hereunder shall be resolved in accordance with the law of the State of Washington. You agree that a ny claim asserted in any legal proceeding by one of the parties against the othe r shall be commenced and maintained in any state or federal court located in the State of Washington, King County, having subject matter jurisdiction with respe ct to the dispute between the parties. This License Agreement may be amended, al tered or modified only by an instrument in writing specifying such amendment, al teration or modification, which is executed by both parties. In the event that a ny provision of this License Agreement shall be held by a court or other tribuna l of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible and the remaining portions of this License Ag reement shall remain in full force and effect. You hereby acknowledge that you have read and understand the foregoing License A greement and agree that the action of installing the Program is an acknowledgmen t of your agreement to be bound by the terms and conditions of the License Agree ment contained herein. You also acknowledge and agree that this License Agreeme nt is the complete and exclusive statement of the agreement between Sierra and y ou and that the License Agreement supersedes any prior or contemporaneous agreem ent, either oral or written, and any other communications between Sierra and you including any inconsistent written license agreement or on-line help accompanyi ng the Program. Copyright (1998 Sierra On-Line, Inc.)