Professional Documents
Culture Documents
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Total smiles Dental group was formed over twelve years ago.
Total Smiles Dental Group has an office located in Chelsea and another in Dexter.
The offices are broken down into four different teams: Dr. team Hygiene Team Business Team Assistant Team.
(DEHART, D. & SCHROEDER, L., KAREN NOSTRANT 2013)
Dr. Team
Business Team
Each team have different functions that pertain to their job classifications. Each team must be able to work together
When forming self managed teams these teams must be able to communicate With each other and work together in order to maintain a smooth running dental office. According to LACY,L., (1992). If teams follow eight steps and have the proper foundation Along with the culture then all teams can be successful. The eight steps are: Identifying the work unit, Forming the team, Identifying work group Activities, Identifying activities and relationships, Setting priorities, Restructuring activities, Determining implementation and implementing changes.
KAREN NOSTRANT
Effective Teamwork
Effective teamwork is essential for this dentist office in order for the patients to have a pleasant experience. There are steps that can be Taken in order to ensure that the patient has the best possible experience. According to Rita Putatunda, In order to have an effective team we need to have Good leadership, effective communication, defining expectations, defining clear cut roles Plan for conflict resolution and setting a good example for employees to follow Putatunda, R. (n.d.).
KAREN NOSTRANT
2013)
This dentist office uses written and verbal Communication to get the job done.
( D E H A R T ,
D . & S C H R O E D E R , K A R E N N O S T R A N T
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2013)
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Challenges
To provide excellent customer service to all patients. Remember that no one enjoys going to the dentist. Make sure everyone that walks thru the doors wants to return.
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Employee Achievements
It is vital to reward outstanding customer service.
Employee of the month.
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Dental Specialists
Dr. Scherr practices endodontics, minor oral surgery, crown and bridge work, dentures, and cosmetic dentistry including porcelain veneers. Dr. Chong specializes in treating complex dental conditions by replacing missing teeth with partial dentures, fixed bridges and/or dental implants. Dr. Stanford provides prompt, personal and painless dentistry. He handles emergencies and loves to care for the nervous patient.
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View of Success
Making the patients happy and great dentistry. This view of success is shared among all staff within the organization.
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A Well-Oiled Machine
All team members work toward a common goal, like the gears of a welloiled machine.
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Each employee has a specific job duty Each employee understands what their role is within the company
CATRINA COOK
CATRINA COOK
Strategic Planning
Local advertising Financial goals New Patient Goals New team members go through a working interview where they are allowed to show their skills and knowledge.
CATRINA COOK
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Team Conflict
How to handle conflict within your team as the Team Leader
Talk to each of those involved on an individual basis. Conduct a meeting with both individuals involved with being the mediator. Ask for their opinion on how to resolve the problem. Research for different solutions. Ask the two individuals to work together on an assignment with direct supervision to prevent arguments.
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S.W.O.T
Strengths
Experience. Passion for their job.
Weakness
Keeping patient schedule filled. Computer issues.
Opportunities
Always accepting new patients. Part of the medical field so always a need for dentistry work.
Threats
Slow economy. Lack of insurance being provided by employers. Insurance coverage is low compared to expense of dental work.
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Team Success
What actions or support help make the team function successfully?
Give expectations of time and quality of task to be completed. Lead by example. Keep all team members informed on status of organization. Address problems as soon as they arise. Be open to any and all suggestions on possible solutions to any problem.
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References
Carmeli, A., & Gefen, D. (2005). The relationship between work commitment models and employee withdrawal intentions.Journal of Managerial Psychology, 20(1), 63-86. Retrieved from http://search.proquest.com/docview/215870126?accountid=28644 Confucius. (n.d.). Retrieved from http://wiki.answers.com/Q/Who_wrote_this_quote_do_something_you_love_and _you _will_ never_work_a_day_in_your_life DeHart, D. & Schroeder, L. (July 2013). Interview on Teamwork at the Total smiles Dental Group. Chelsea, Mi. http://www.totalsmilesdental.com/ Kinsman, M. (2002, Jul 06). Downsized companies use team-building exercises to boost morale, stem worries. Knight Ridder Tribune Business News. Retrieved from http://search.proquest.com/docview/464263814?accountid=28644
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References
Kirtley Johnston, M. (2007). The Influence Of Team-Building Exercises On Group Attraction. Journal of Organizational Culture, Communication and Conflict, 11(1), 4352. Retrieved from http://search.proquest.com/docview/216586378?accountid=28644 Lacy, L. (1992). Self-managed work groups step-by-step. The Journal for Quality and Participation, 15(3), 68.Retrieved from http://search.proquest.com/docview/219115898?accountid=28644 Levin, R. (n.d.) Systems for success: 7 steps to team building - Dental Management Articles -PPD Magazine. Premium Practice Dentistry PPD Magazine. n.p. Retrieved from <http://www.ppdentistry.com/dentalmanagement/article/s4s-7steps>. Levin, R. (n.d.). Principles of TEAM building - Dental Economics. Dental Economics - Practice management & office management for dentists. Retrieved from <http://www.dentaleconomics.com/articles/print/volume-95/issue9/features/principles-of-team-building.html>.
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References
Meyers, B. (2009). Strategic Planning, Clean up in aisle 4!: Finally a roadmap for achieving your organizational vision. Lansing, Mi.: Wilderness Adventure. Mayhew, R. (n.d). The Importance of Cross-training in Improving Team Performance Chron.com. Small Business - Chron.com . Retrieved from <http://smallbusiness.chron.com/importance-crosstrainingimproving-team- performance-33216.html>. Putatunda, R. (n.d.). Buzzle.com Retrieved from http://www.buzzle.com/articles/effective-teamwork.html
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