ITaaS The New Business Model for IT

Cloud Connect Chicago | Cloud IT Executive Summit

22 October 2013

Introduction to Leverhawk
Advisory Council
Brian Butte AT&T, PwC, IBM, EDS Alistair Croll CloudOps, BitCurrent, Year One Labs, Coradiant (BMC) Dave Roberts BMC, ServiceMesh, Inkra Networks Mark Thiele Switch, ServiceMesh, VMware, Gilead Joe Weinman Telx, AT&T, HP, Bell Labs

Service Areas
Boutique consulting and advisory services firm Cloud, DevOps, big data and other Next Gen IT models Strategic, organizational and operational issues Skill sets and domain expertise Business and IT Next Gen and Legacy

ITaaS / Service Provider Transformation

Business Transformation

Cloud Program Management

Client Impact

Objectivity

Trusted Advisor

Proprietary & Confidential. 2013, Leverhawk, LLC.

Not Another Acronym

Before You Head for the Exits

ITaaS is Not Another Cloud Delivery Model !!!

Proprietary & Confidential. 2013, Leverhawk, LLC.

How Enterprise IT Has Allocated Resources

Centralized, Top Down Planning
No Competition Captive Buyers Cost Plus Pricing

Limited User Choice!

Proprietary & Confidential. 2013, Leverhawk, LLC.

The Traditional Enterprise IT Delivery Model

The Process
Traditional IT Model BU BU BU

The Results Lack of user control

Request Management / Ticketing

Solution

Rqmnts Analysis

Dev

PMO

Long lead times for new solutions (months / years) Large upfront capital investments

Infra

Test

Deploy

IT Operations

Proprietary & Confidential. 2013, Leverhawk, LLC.

Corporate IT Now Has Competition !!!!

As a Result of Public Cloud Services The Wall Has Now Fallen!

Proprietary & Confidential. 2013, Leverhawk, LLC.

Key Success Patterns Are Emerging

Cloud Value Creation Path

Services Characteristics Self-serve offer users or developers the ability to auto provision new services Standardized provide simplified, but constrained choices around process, services, or configurations.

Improved Productivity

Faster Timeto-Market

Business Impact

Innovation

Asset Utilization Improvements

Responsive aligned with customer needs and drive bottom-up, viral adoption.

Proprietary & Confidential. 2013, Leverhawk, LLC.

IT-as-a-Service: The New IT Operating Model

The ITaaS Approach
BU BU
Self-Serve Services Storefront
Service Catalog Solutions Factory

Next Gen ITaaS Service Provider Model BU

User Freedom and Choice!

Order / Billing

Fulfillment

Governance

Vendor Mgmt Chargeback

SaaS

PaaS

Operations SaaS IaaS PaaS Legacy

IaaS

Service Monitoring and Testing

80% reduction in time-to-market 100% improvement in productivity 50% higher asset utilization

Proprietary & Confidential. 2013, Leverhawk, LLC.

ITaaS Transformation Challenges

Approach - Old Models Dont Work
Too rigid and inflexible Infrastructure focused ITIL / ITSM not directly extensible

ITaaS Transformation Challenges

Control - The Train Has Left the Station

Business driving transformation User and developer led Decentralized, but effective

Skills - IT Needs to Learn New Tricks

Sales and marketing Product /service management Demand and capacity management
Proprietary & Confidential. 2013, Leverhawk, LLC.

IT Is Now A Competitive Service Provider

New Enterprise IT Skills Required
Sales Marketing Product Management Service requirements Offer design and packaging Services and Support Demand forecasting and management Capacity planning Financial showback / chargeback

Needs assessment Solutioning

Market requirements Positioning and messaging

Communications Competitive / PR analysis Pricing strategy Alliances and partnerships

Proprietary & Confidential. 2013, Leverhawk, LLC.

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A New Approach for ITaaS Transformation

Required Approach Iterative Objective
Incremental Learn by doing Responsive Engage with the business on a proactive, services-focused basis instead of a reactive, silo-centric fashion. Provide a self-serve catalog with standard offerings to accelerate business experimentation, innovation. Offer fine-grained pricing for resources that is comparable with external providers. Develop competencies and capabilities for service management and delivery

Outcomes

Build a successful foundation for long-term, iterative ITaaS transformation.

Flexible
Aligned with priorities Multiple on-ramps Minimal disruption

Collaborative
Users and developers Needs focused Continuous

Proprietary & Confidential. 2013, Leverhawk, LLC.

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5 Practical Steps To Getting Started on ITaaS

Pick a Subset of Services Define Service Offerings Determine Service Pricing Define Policies and Governance

Hybrid IaaS (Public / Private) Public Cloud SaaS Services Legacy / Virtualized

Offer Definitions Platforms Configurations Support SLAs

Accurate TCO Financial transparency Desired behaviors and incentives

User provisioning and access / usage Showback or chargeback model Security / compliance Others

Incubate
Organization | Operations | Tools
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Proprietary & Confidential. 2013, Leverhawk, LLC.

Leverhawk ITaaS Transformation Services

Service Modules
Foundational Modules
Answers who, what and how Identifies core requirements Provide transformation frameworks and first principles

Next Gen IT Transformation

Flexible | Iterative | Rapid time to-value

Strategy Development
( 4-6 weeks)

Service Portfolio Design

( 6-8 weeks)

Transformation Modules
Address highest priority transformation issues Independent, standalone modules Enable incremental approach to transformation DevOps Accelerator (4-6 weeks) External Services Management
(3-4 weeks)

Business Assessment (4-6 weeks)

Hybrid Services Management

(6-8 weeks)

Organization Assessment
(4-6 weeks)

Portfolio Assessment Educational Modules

Provides a common language for internal communication Elevates internal IQ around opportunity recognition
(4-8 weeks)

Platform and Tools Assessment

(4-6 weeks)

Education and Awareness

(Half and full day workshops)

Proprietary & Confidential. 2013, Leverhawk, LLC.

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Leverhawk IaaS Services QuickStart

QuickStart Approach
Leverhawk Infrastructure Services QuickStart Program
Provides clients a starting point for delivering hybrid IaaS via a new ITaaS operating model. Enables foundational capabilities in a matter of weeks. Based on Leverhawk tools, methodologies and approaches

Define target private and public cloud services Evaluate and select cloud IaaS vendors and initial workload(s) Identify pricing, SLAs and support levels associated with offerings Define initial processes and governance models Implement services in service catalog or ITSM platform.

Proprietary & Confidential. 2013, Leverhawk, LLC.

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For More Information

1 Contact Us: Scott Bils scott@leverhawk.com 512-550-0207 (m) Skype: scottbils @sbils

2 Stay Connected:
leverhawk.com @Leverhawk Leverhawk
Leverhawk Group

Thank You For Your Time!

Proprietary & Confidential. 2013, Leverhawk, LLC.

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