PS Consulting Seminars Guide

November 2007

1. Course Title: 21st Century Operations Management

Course Description:

The course provides participants with an overview of the activities, decisions and
responsibilities of operations managers, and examines how operations management
contributes to a company’s corporate and strategic goals.
This course offers a mix of strategic and qualitative approaches to the management of the
operations function in both manufacturing and service operations.

Course Objectives:

This course focuses on the issues associated with operations management. The specific
objectives are;
1. To help the participant in understanding operations management and the variety of
concepts that can be applied in managing the operations function of today’s businesses.
2. To understand the role and importance of operations management in diverse
organizations, including both manufacturing and service organizations.
3. To gain an appreciation of strategic importance of operations in a global business
environment.
4. To obtain a broad perspective of product and process design and its implications for
both manufacturing and service businesses.
5. To develop a skill set for quality and process improvement.
6. To learn the value of supply chain management and inventory management in the
effective control of materials and processes.

Participant:

Operations Manager
Production Manager
Engineering Manager
Production Control Manager
Purchasing Manager
Traffic Manager
Manufacturing Manager
Production Supervisor

Time Duration: 16 hours

Lecturer Fee: P2000 per person
 2. Course Title: Strategic Quality Management

Course Description:

"Use of various methods and recent developments of quality control (such as QA/QC,
Deming and TQM) are covered in detail. Quality in design and planning is stressed as
equally important to quality in the constructed project and quality in production of goods
and services" This course familiarizes students with quality control techniques, quality
assurance issues and quality management methods.

Course Objectives:

1. Provide an introduction to the fundamental concepts of statistical process control, total

quality management, six sigma and the application of these concepts, philosophies, and
strategies to issues arising in government and industry.

2. Enhance the student’s understanding of the complexities of statistical analysis and

control-chart interpretation and their work-place application.

3. Provide skills in diagnosing and analyzing problems causing variation in

manufacturing and service industry processes.

4. Provide a basic understanding of "widely-used" quality analysis tools and techniques.

Create an awareness of the quality management problem-solving techniques currently in
use.

Participant:

Quality Control Manager

Quality Systems Manager

Production Manager

Operations Manager

Marketing Manager

Quality Supervisors

Production Supervisors

Time Duration: 16 hours

Lecturer Fee: P2000 per person

 3. Course Title: Strategic Six Sigma

Course Description

In today’s expanding global economy many businesses are under tremendous pressure to
remain competitive. Six Sigma helps customers achieve this goal by delivering products
and services better, faster and at a lower cost, while increasing levels of customer
satisfaction. Six Sigma can be applicable to all industrial sectors making it attractive to
both private and government. With high cost savings and efficiency gains, Six Sigma
Strategy, is now seen as mandatory in many organizations.

Course Objectives

1. To introduce the principles, concepts and applications of Six Sigma in order to

effectively apply the elements and methods of Six Sigma in the work
environment.
2. To provide tangible business results and cost savings that are fully accountable,
e.g.: consistently delivering services quicker, cheaper, with less variation, less
waste, and increased reliability as dictated by the marketplace.
3. It provides reduction in defects, failure costs, complaints, and process costs. It
improves productivity and response to process changes/ requirements.
4. To apply the DMAIC model each step of the way. You'll learn how to define, plan,
implement, and close a Six Sigma project. You'll also know how to use process
capability and how to apply lean thinking. And you'll understand the basics of
advanced Six Sigma tools such as sampling, design of experiments (DOE),
analysis of variance (ANOVA), hypothesis testing, control charts, and probability
distributions

Participant:

Quality Manager
Production Manager
Engineering Manager
Manufacturing Manager
Quality Engineer
Quality Supervisor
Production Supervisor

Time Duration: 16 Hours

Lecturer Fee: P3000 per person
4. Course Title: Supply Chain Fundamentals

Course Description

Supply chain management professionals play a key role in capturing customer

demands, creating forecasts, developing schedules, ordering and managing inventory,
controlling production orders, and maximizing customer satisfaction.

This course will help you succeed in the supply chain management field. You will
learn which actions to take when confronted by almost any situation. You'll
understand how to represent top management's interests on the shop floor, and you'll
know how to translate such initiatives as strategic planning, sales and operations
planning, and new product introduction into achievable, operational plans.

Course Objectives

1. You'll understand all the necessary elements to fulfill the requirements of a formal
supply chain cycle beginning with developing long-range production, sales, and
capacity plans and ending with planning, implementing, and controlling daily
manufacturing schedules.
2. You'll master the fundamentals of supply chain management, including customer
demand forecasting, master production scheduling (MPS), and material
requirements planning (MRP), capacity planning, and production activity control
(PAC).

Participant:

Purchasing Manager
Production Control Manager
Inventory Control Manager
Traffic Manager
Production Manager
Purchasing Supervisor
Inventory Supervisor
Warehouse Supervisor

Time Duration: 16 Hours

Lecturer Fee: P2000 per person
 5. Course Title: World- Class Operations Management

Course Description:

This operations management course is intended to be a survey of the world-class

operating practices and procedures found in both manufacturing and service delivery
firms. We will focus our attention on those business processes and procedures used to
transform various inputs into finished goods and services.

World- Class Operations management focuses on the systematic planning, design, and
operation of all processes required for the production of goods and the delivery of
services. Thus, operations management spans almost all the real value-added activities of
an organization including product and process design, customer order management,
production, and service delivery. Operations management also includes many supporting
value-added activities such as purchasing, material requirements planning, inventory
management, project management, and process improvement.

Course Objectives:

1. This course seeks to improve your understanding of operations management and to

give you specific skills. At the end of this course,

You should have:

• gained an appreciation of the importance of operations.

• understand how a product or service is designed, produced and delivered to the
customer.
• learned basic project management principles.
• learned to appreciate group dynamics in project work.
• developed a terminology base allowing you to effectively converse with veteran
operations management personnel.

You should also have increased your ability to

• develop and execute a research plan

• organize and write an effective team project report.
• organize and deliver a team-developed oral presentation.
• work cooperatively and productively on a project team.

Participant:

Production Manager

Manufacturing Manager
 Quality Manager

Service Manager

Purchasing Manager

Production Control Manager

Inventory Control Manager

Production Supervisor

Quality Supervisor

Time Duration: 24 hours

Lecture Fee: P3000 per person

6. Course Title: Statistical Process Control

Course Description

Industrial production often involves mass production of the same part. For such
parts to
properly assemble and function in the final product, it is necessary to keep the
variation in quality characteristic to a minimum. The variation in quality
characteristics are caused
mainly by two sources; known as common and special causes. Statistical process
control (SPC) is used to study the process performance and understand sources
of variation with the intention of making corrective actions to reduce variation.

Course Objectives

The primary focus of the course will be to help attendees develop a working
understanding of the normal distribution and how to construct control charts for
variable and attribute data. The attendees gather understanding of how to use
DOE results for SPC, calculate process capabilities, and learn how to communicate with
design engineering in
terms of process capabilities.

Participant:

Quality Supervisor
Process Engineer
Design Engineer
Production Supervisor
 Manufacturing Supervisor
Industrial Engineer
Time Duration: 16 hours
Lecturer Fee: P1500 per person