Professional Documents
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16620 Rivers Edge Lane Eagle River, Alaska 99577 kburnett@alska.edu 907-250-6078
EXPERIENCE United States Air Force Elmendorf Air Force Base, Alaska December 2008 - May 2013 Client Systems Supervisor Supervised, installed, supported and maintained servers or other computer systems and plans for responding to service outages and interruptions to network operations for 600 users. Led team of 40 client systems technicians. Created and implemented plan to streamline training of new personnel increased productivity by 40% Air Force Commendation Medal Joint Service Commendation Medal Joint Service Achievement Medal Iraq Campaign Medal Global War on Terrorism Expeditionary Medal (x3) Unit Compliance Inspection Top Performer United States Air Force Osan Air Base Korea, Armed Forces Pacific November 2007 - December 2008 Network Control Center Supervisor Standardized user privileges and system settings using automated deployment tools such as group policy objects (GPO) system management server. Implemented security fixes, operating system patches, and antivirus software. Managed secure authentication methods utilizing public key infrastructure (PKI) technologies and procedures. Led team of 25 network technicians supporting 1500 network users. Air Force Commendation Medal Best in Air Force Award for training program. United States Air Force Robins Air Force Base , Georgia July 2004 - November 2008 Tactical Communications Supervisor Administered server-based networked systems, distributed applications, network storage, messaging, and application monitoring required to provision, sustain, operate and integrate cyber networked systems and applications in deployed locations. Led team of 12 network technicians in both training and real world deployed tactical communication missions. Led 6 person aiding victims of Hurricane Katrina. Air Force Achievement Medal Afghanistan Campaign Medal Global War on Terrorism Expeditionary Medal United States Air Force Kunsan Air Base, Korea, Armed Forces Pacific January 2003 - July 2004 Messaging Systems Supervisor Administered classified and unclassified message traffic via electronic mail systems, database operations, implemented conversions, and investigated problems in database environment. Led 5 person team in administering both classified and unclassified messaging systems for 1500 users. Performed fault isolation by validating, isolating, correcting faults, and verifying service restoral with customers. Performed system sanitation resulting from Classified Message Incidents (CMIs). Air Force Commendation Medal Korean Defense Medal United States Air Force Seymour Johnson Air Force Base , North Carolina Help Desk Technician August 2000 - January 2003
Installs, supports and maintains servers or other computer systems and plans for responding to service outages and interruptions to network operations. Resolved base network problems, created and modified user accounts, and completed customer work orders. Air Force Achievement Medal
EDUCATION Central Texas College Killeen, Texas AS Business Administration, GPA 3.92 Honors: Highest Honors
May 2012
Airman Leadership School Seymour Johnson Air Force Base, North Carolina Honors: Distinguished Graduate Award Academic Achievement Award
November 2003
Non-Commissioned Officer Academy Elmendorf Air Force Base, Alaska Honors: Academic Achievement Award Distinguished Graduate Award
October 2011
Community College of the Air Force Maxwell-Gunter Air Force Base, Alabama AS Information Systems Technology, GPA 4.0
June 2012
SKILLS
Top Secret Security Clearance, U.S. Government A+ Certified Security+ Certified Proficient in all Microsoft Office products American Kennel Club Certified Evaluator Assistance Dogs International Certified Trainer Self-Motivated Natural Leader Detail-Oriented
REFERENCES
References are available upon request.