Certificate IV in Frontline Management Developing a Risk Control Plan It is never possible to prevent all hazards from occurring, however,

, by having a Risk Control Plan in place you can minimise the chance and likelihood of something going wrong. Certificate IV Frontline Management courses by Intellitrain provide students overviews of how to develop a risk control plan. Some of the key factors in assessing the degree of risk of a hazard include; 1) Determining the likelihood how likely is it that the risk may occur? How much chance is there that an injury can occur? 2) Determining the impact how bad would the impact be if it did occur? Prior to implementing any risk control plan, managers need to ask themselves the following questions; Have all relevant employees been consulted? Is there a realistic timeframe for delivery of the plan? How can we assess the consequences in a realistic manner? What are the contingency plans if anything does go wrong? A good Risk Control Plan will have some of the following strategies in place; A contingency plan o This helps to identify what should be done to minimise the impact of a consequence on the training plan. If something goes wrong, then what are the options to fix the problem? Crisis or emergency planning o Crisis or emergency planning is put into place on the chance that there is a major catastrophe such as a fire, an earthquake or other physical threat that can impact on the objectives. A plan should be in place to counteract and deal with issues arising out of some of these disasters.

A template for a Risk Control Plan is provided below; Action Required Person When is action Responsible due

Resources required

Once the risk control plan has been written and developed, it is time to review and determine if it is suitable, well written and easily adapted based on changing situations. The best way to conduct a review is as follows;

Read over the Risk Control Plan with team members

Determine feasibility and required changes

Brainstorm for other possible solutions

Investigate industry regulations and ensure they are met

Review and implement changes

Communicate changes to all staff members

A good way to check for consistencies in the risk control plan is to use a continual development process such as Edward Demings PDCA Cycle. This is a repetitive process used to determine where and when a change, update or improvement in a system or process is required.

Source: Wikipedia.org The steps in the PDCA cycle process are; 1. Plan this phase involves; Planning ahead for change and analysing and predicting results Identifying customer expectations Indentifying improvement needs Developing possible solutions Developing action plans Planning the improvement 2. Do this phase involves; Executing the plan Taking small steps in controlling the plan

Trialling the changes Monitoring and evaluating the plan 3. Check this phase involves; Checking the actual outcomes and results Comparing them with the intended outcomes Identifying quality improvements 4. Act this phase involves; Taking action to improve the process Developing a new plan to address improvements not already achieved Identifying further opportunities for improvement The improvement can be standardised once these phases have been completed. It doesnt end here however, as part of the Continuous Improvement Process is the ability to monitor and continually improve processes around feedback, suggestions and other ways of finding out how to improve the systems an organisation has. In particular, with health and safety as a consideration, there will always be numerous improvements and recommendations based on industry developments and changes, new technology and new equipment. Recommendations to management, senior management and other stakeholders should be; Clear and detailed Easy to understand Ranked according to how important they are Included with a budget Able to identify all stakeholders Able to meet deadlines and timelines Clearly outlining pros and cons

When there are inconsistencies or inadequacies in the reporting systems, or the risk control plans or risk assessments, management is responsible for the clear communication of this to senior management and other relevant stakeholders to make sure further action is taken from an organisational perspective. The continuous improvement cycle and process should be followed regularly to make sure all processes, procedures and regulations are improved and implemented within the organisational structure.

Intellitrain offers courses in Certificate IV Frontline Management for Coordinators, Leading Hand, Supervisors and Team Leaders.