:: IT SERVICES

Greater Visibility Through SAP Solution Manager Business Process Operations Dashboards

:: IT SERVICES

Visible or Invisible?
Why do we need to monitor our critical business processes and build appropriate Dashboards ? The need to reduce/eliminate end-user disruption Alignment of Business Objectives down through IT one goal, one vision What the business and IT agree on is the same transparency
SAP R/3 BW Headquarter Customer CRM Production SCM/APO Supplier

Is your business aware?

SRM/EBP

Distributor Legacy System

Subcontractor
Warehouse Legacy System

:: IT SERVICES

Visible or Invisible?
Are we talking the same language?
Discrepancy between what the business saw as available vs. what we were reporting as available What is truly impacting the business? Need agreement with the business at the process level Establish business objectives KPIs to measure success Is IT monitoring meaningful areas to the business?

CRM Create Sales Order

SAP ECC

WMS

Create Sales Order

Create Delivery

Perform Picking

Post Goods Issue

Send Pick Confirmation

Create & Print Invoice

The Monitoring Types

Current Areas of Focus
Application specific monitoring for

SAP ERP (SD, MM, PP, LE, WM, PM/CS, QM, FI) & SAP EWM SAP CRM (Sales, Services, Customer Interaction Center; Marketing) SAP APO (planning runs in DP, SNP, PP/DS, gATP/BOP) SAP SRM (Self-service Procurement, Sourcing Cockpit)

Background Job monitoring for

Single background jobs or SAP BW Process Chains

IDoc, BDoc, tRFC, qRFC, bgRFC, Batch Input, flat files, SAP PI

Interface monitoring for

Cross-Application monitoring for ABAP dumps, Update errors, number range fill-level, Application Log entries Performance monitoring for transactions and RFC processing Industry specific monitor enhancements for SAP Apparel and Footwear, SAP for Automotive, SAP for Banking, SAP for Retail, SAP for Utilities Data Consistency monitoring for

SAP ERP, SAP CRM, SAP APO

5

2011 SAP AG. All rights reserved.

The Approach
From Analysis to Monitoring to Improvement
Provides indicators for

Business Process Analys is performed on SAP R/3 and SAP ECC

Provides scope for

Business Process Stabilization & Improvement Clean-up of old & open business data

Business Process Analytics

Business Process Monitoring

Business Process Benchmarking

Early detection of business process exceptions

Improved planning result accuracy Improved performance of transactions, reports or processes Higher reporting quality Higher end-user efficiency

Benchmarking across organizational units Visibility & Transparency

Detect & correct gaps in process implementation

Business Process Standardization

Overdue business documents not processed fast enough Interface errors & inconsistencies Issues within background processing Performance issues

Configuration issues Missing closing steps of open documents

Business process template adherence Missing end-user training

Automization of manual tasks

Real-time alert monitoring of interfaces & background jobs

2011 SAP AG. All rights reserved.

The Evolution
Business Process Stabilization to Improvement
Customer Satisfaction

Overdue Sales Orders Sales Ordes with delivery block Overdue outbound delivieries Number of returns

Revenue Stream

Sales Orders without invoice Sales Orders with billing block Outb. Deliveries with GI & without invoice Invoices not transferred to FI Number of credit memos

Supply Chain & Planning Accuracy

Stock Levels & Capital tie-up

Overdue Purchase Reqs& Order items Overdue STO items Open Planned Orders COGI errors Production / Process Orders overdue for TECO

Slow moving items Dead stock Vendor consignment withdrawels Materials with expired shelf life Inspection lots without usage decision

Data Accuracy

Performance

Incomplete Sales Documents Application Log errors Update errors ABAP dumps

Zero stock batch segments Overdue reservation items Production / Process / PM Orders TECO but without deletion flag Transaction response times Background job runtimes

Integration & Automation

Interface errors Background job cancellations Batch Input errors

2011 SAP AG. All rights reserved.

The Tools
Solution Manager
People
Service Desk Message

SMS

Email

Management Dashboard

Solution Manager
BW (ad-hoc) Reporting Service Level Reporting

Continuous Online

Alert Monitoring

Analytics

Solution Landscape
2011 SAP AG. All rights reserved. 8

The Tools
BPO Dashboards

Trend chart: shows a daily trend for Outbound deliveries created within the last month per shipping point Bar chart: shows the actual number of Overdue outbound deliveries per shipping point

Pie chart: shows the actual Deliveries with overdue invoices per shipping point

Trend chart: shows a daily trend for Overdue outbound deliveries per shipping point

2011 SAP AG. All rights reserved.

The Tools BPO Dashboards

Static rating table: shows a rating for the Overdue outbound deliveries per shipping point
Dynamic rating table: shows a rating for the Outbound deliveries created per shipping point

Bar chart: shows the Top 5 shipping points with the most Overdue outbound deliveries

Stacked column chart: shows the Outbound deliveries created per day and per shipping point

2011 SAP AG. All rights reserved.

10

Setup of BPO Dashboards

Quick View
Setup Panels
Chose

Setup Dashboards

Maintain dashboard titles

a chart type and enter labels for the chart for the graphical display of your analytical keyfigure instances

Define the layout of your dashboards and assign panels to dashboards

Assign

user groups

4 Main Setup Steps:

Maintain Connector Instances Setup Analytical Keyfigure Instances (AKFIs) Setup Panels Setup Dashboards
Setup AKFIs

Chose the
analytical key figure and the characteristics that you want to display

Maintain Connector Instances

Define filter criteria

Define data sources

2011 SAP AG. All rights reserved.

11

:: IT SERVICES

Creating a Win-Win Vision

Implement A Complete Solution Reduces end-user disruption Identifies Root Cause Invokes a Continuous Process Improvement method Drives process improvement through key data collection and metrics which provide insights into how we are improving Is the goal to sustain/maintain or improve and achieve?

:: IT SERVICES

Creating a Win-Win Vision

Executive Dashboards (L4 and up) L5/L6/L7 Dashboards that drive process improvement and reduce enduser disruptions One common place for monitoring, analyzing and reporting

How do we make this happen?

:: IT SERVICES

. . . Creating a Win-Win Vision

:: IT SERVICES

Thank You