Professional Documents
Culture Documents
BY TERRY E. LOGAN
Pace yourself
Be patientextremely patient. Continuous improvement and a quality culture can take several years to implement. This is key while dealing with situations that might arise when only you can envision the nal result. Its easy to be patient with yourself, but dont expect everyone to convert just because youve made some improvements. There will be those who insist your initial success was luck or coincidence. Finally, set a quality leadership example, and be excited about quality. Visible enthusiasm and commitment to the company is critical to build functional teams. Be ready to provide answers with tangible company examples or case studies, and youll be on the way to convincing management. The goal is to get managers to see you as a competent resource and someone who is looking out for the company. Should you succeed, your actions and message will spread, and other quality believers will surely be on board.
REFERENCES
1. H. Thomas Johnson, Relevance Regained, The Free Press, 1992. 2. Kevin B. Hendricks and Vinod R. Singhal, The Impact of Total Quality Management (TQM) on Financial Performance: Evidence from Quality Award Winners, www.efqm.org/ uploads/excellence/vinod%20full%20report.pdf.
No project? No problem
If you have little or no control over an area or process, take another direction. Be prepared for opportunities to express the benets of focusing on quality. Have reference books to explain why quality is important, and make sure the books are short and to the point. Additionally, have case studies to prove your point on quality. Nothing better supports your point than a published
TERRY E. LOGAN is principal of Atema Inc., Chicago. He has a degree in quality assurance and nearly three decades of leadership in quality, manufacturing, training, auditing, program management and technical services. Logan is a senior member of ASQ and is a certied quality engineer and auditor, and a quality systems auditor. He also holds a manufacturing engineer certication from the Society of Manufacturing Engineers.
96 QP www.qualityprogress.com