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And if theres one word that sums up the companys key to success, its "adaptability," according to President Lynn Johnson. In its most recent adaptive move, the Anchorage firm which specializes in designing and fabricating control systems and equipment for industrial and commercial applicationsbecame a subsidiary of Koniag Inc. The acquisition was made in January by Koniag Development Corporation (KDC), a wholly-owned subsidiary of Koniag Inc. KDCs purchase of Dowland-Bach marks Koniags entry into the Alaska oil industry and its first acquisition of an established successful Alaska company. Dowland-Bach was founded in 1974 to develop fail-safe wellhead and flowline controls for Prudhoe Bay oil field. The company has since installed thousands of its wellhead control systems in a range of remote locations, from Alaskas North Slope to the jungles of South America. The acquisition represents an exciting and mutually-beneficial opportunity for both Dowland-Bach and KDC. I think its good for everybody, Johnson said. It assures long-term continuity and access to markets and infrastructure we would not have had being strictly based in Alaska...I am very excited about it. Similarly, KDC President and CEO Tom Panamaroff said: Dowland-Bach is already a successful, highly-regarded company with a demonstrated record of quality service and customer satisfaction. Were excited about the possibilities because we see Dowland-Bach as very well positioned to take full advantage of growth opportunities in Alaska, the Lower 48 and overseas. Ownership of Dowland-Bach Enhances Diversification Although Dowland-Bach has primarily catered to the petroleum industry, the company also serves clients in the utilities, government, construction, aviation, telecommunications, commercial fishing and marine industries. KDC oversees a portfolio that includes telecommunications, fluid technology, environmental services, logistics, information technology, physical security and real estate investments. Adding Dowland-Bach to its corporate umbrella allows KDC to further diversify its holdingswhich matches perfectly with the companys strategic business plan. The plan specifically calls for the acquisition of an operating company involved in natural resource development in Alaska. And Dowland-Bach aptly fits the bill. As KDCs newest subsidiary, Dowland-Bach will continue to operate under its original brand. Likewise, the company will maintain its Anchorage location with Johnson as president. Dowland-Bach currently has nearly 30 employees. Offering Complex Solutions Dowland-Bach has evolved considerably since it was established with just three employees more than two decades ago. Those three employeesone of which included Johnsonjuggled multiple tasks. Back in 1974, the three e mployees built the system, bent the tubing, did the testing and did the installation on the North Slope, Johnson explained. The companys employee roster now includes three electrical engineers, one mechanical engineer, five Journeyman Electricians, one computer-aided designer and three inside sales people. Today, Dowland-Bach is a UL (Underwriters Laboratories) control panel shop that builds high-tech. chemical injection systems and a lot of stainless steel fabrication. Were pretty versatile in terms of the array of products and services we can push out the door, Johnson said. In addition to the diversity of its offerings, Dowland-Bach also distinguishes itself by the quality of its products and services. The company strives to maintain control over many aspects of the manufacturing process, according to Johnson. Normally, other companies subcontract the sheet metal and welding, he said, but we do an inordinate amount of the fabrication, design and engineering in house; therefore we control the quality and time frame out the door. Over the years, Dowland-Bachs products and services have increasingly become more complex. For example, control panels and control systems have become much more sophisticated. We have moved from mechanical and hy draulic to electronic sensing, Johnson said. In the mid 70s, our panels were 80 to 85 percent mechanical and hydraulic and about 15 percent electrical. Now, we have PLCs (programmable logic controllers). Dowland-Bach has created a niche replacing and upgrading control panels. It has also expanded into other specialized areas, such as the prevention of erosion and corrosion. We build equipment that injects the high -tech chemicals into the flow lines to prevent corrosion from occurring, Johnson explain ed. In addition, Dowland-Bach is Alaska's distributor for Haskel, Tescom, Penn Machine, CCI Thermal Technologies, Bran+Luebbe, Dekoron/Unitherm, Ametek, Tri-Clover, APP, and Kocsis Technologies products. Dowland-Bach to Continue Focusing on Growth
As a departure from its Alaska roots, Dowland-Bach has built and installed control systems for BP in Columbia, South America. It was a challenging experience that demanded a high level of ingenuity and adaptability, according to Johnson. Were very adept at being very versatile, he said. Were very nimble and quick to make changes. The companys success in South America also required superior customer service and high integrity. Johnson said: You can be the best fabricator in the world, but if the customer service is lacking, youre in trouble. You need to have a good product, good service, and skilled people to deliver the product and service. And you have to have high integrity so people can trust what you do. Dowland-Bachs focus on service, performance and ethics has served the company well over the years. In the mid 1980s, it received a Small Business of the Year award. And in 2002, the Governors Office named Dowland -Bach the Alaska Small Business Exporter of the Year. As a division of KDC, Dowland-Bach will continue to concentrate on growing its business operations within and beyond Alaskas borders. We will look for additional opportunities outside Alaska with the skill sets, expertise and products that we have, Johnson said. We could possibly work with some of KDCs other subsidiaries. They are geographically diverse, and I think we will become more so (diverse) because of our association with them.
Were in front of almost 1,000 different companies during the course of the year, said Gormley. W e have many of the top 100 contractors serving the federal government. WMG has one subsidiary under its corporate umbrella FedSources. Based in McLean, Va., FedSources provides information and insight to industry and government decision makers via market intelligence services, customized consulting and informational events. WMG purchased the undervalued company in 2003 as a move to bring additional services to its client base. FedSources has since been turned around and is now on a growth mode for this business year. With 130 employees, WMG and FedSources have $15.8 million in consolidated top-line revenue for this year. And Gormley is optimistic about the future of both companies. He said: We have worked with our board and developed a very good profit plan for this yearWe have taken several cost-management initiatives. Weve positioned ourselves well for the future to be profitable for Koniag. Leveraging Technology Part of WMGs efforts to position itself for the future involves capitalizing on the latest technology. For example, the company recently transitioned to .NET. This new technology is essentially a Microsoft operating system platform that incorporates applicationsa suite of tools and services and a change in the infrastructure of the company's Web strategy. Moving over to .NET allows the information on WMGs Web site to be more accessible on portable devices like Blackberries, among many other benefits. Were trying to become very much a player in Web 2.0, Gormley said. Becoming a more dominant participant in Web 2.0 is integral to WMGs corporate strategy. The recession is driving more and more businesses to seek contracting opportunities with the government, according to Gormley. Having a strong Web presence, enables WMG to better assist its existing and potential customers in an online environment. To support its online efforts, WMG has spent a significant amount of time improving its search engine optimization tactics. Thats a critical step, given that many prospects discover the companys Web site through search engines. WMG is also implementing a new search tool to make it easier for clients to explore its massive market intelligence portal. The database contains more than 50 million government records representing 250 gigabytes of data. We have imported our previous portal over to a Google-like search engine, Gormley explained. It will make it easier for our clients to find government contracting opportunities, government profiles and people in the government...We expect to see an improvement in sales. In the mean time, WMG will continue to utilize its expertise to help Koniag garner work with the federal government. Our objective is to help Koniag and its subsidiaries to succeed and increase dividends, Gormley said. We know how important it is, and we take that very seriously day in and day out.
Research indicates a compelling connection between a non-profits Website and contributions. The majority of donors said they visited a non-profit Website before donating. And most donors say they would donate to a site just because of its online appearance. Strategies for Ensuring Your Site is an Asset Making sure your Website is an asset may seem like a daunting task, but there are basic strategies you can implement to make it happen. These elements all add up to one simple concept: Make your site appealing to keep Website visitors coming back. The main components needed to keep visitors satisfied are valuable content and effective design. In terms of content, your Website should provide plenty of good, useful information. It should present visitors with all the basics about your nonprofit, as well as other details you feel are important for them to know. The idea is to provide enough information to encourage visitors to contact you for more details, sign up for your e-newsletter or make an online donation. However, the purpose of your Website isnt simply to supply information and educate visitors about your organization. Your content should be marketing-oriented so that it not only tells, but also sells. As a nonprofit, you must show your online audience who you are, not just what you do. Keep Your Content Fresh Make sure the information being provided on your Website is fresh and up-to-date. Go beyond the static, electronicbrochure format to include details about upcoming events, photos from recent fundraisers and updates on special programs. Stale, outdated content can turn visitors off and discourage them from returning to your site. Or worse, it can weaken their confidence in you and lead them to withdraw their support. To make it easier and less costly to maintain your site, use a Web-based editing tool to make additions and other changes. This way, you can keep the information on your site updated internally without the services of a professional Web designer. Its also important to make sure that your content is easy-to-read and easy-to-understand. It should be written in a comfortable, conversational style that reflects the way the average person talks. This will make your content more friendly and engaging. Try to avoid jargon and complicated verbiage because it can leave visitors feeling confused and frustrated. Its best to keep your content simple, clear and concise. Your content should include a variety of elements to make it visually appealing. Keep in mind that people tend to skim over Web content. So try to keep your sentences and paragraphs as short as possible to make them easy on the eye and tongue. Also, use bold headlines and bullets to break up blocks of gray content. However, avoid underlining and italicizing because it can make text harder to read. Present an Attractive Design A nonprofits Website should also be designed so that its attractive, user -friendly and effective. The design should use a straightforward, organized approach to presenting content. The pages should be easy for people to navigate, so they can locate information quickly. Otherwise, impatient Website visitors will click away. Your design should also reflect a clean layout with a nice balance of graphics, text and white space. Too many graphics will make your pages look cluttered and overwhelming. Using a variety of co lors can add greater interest. However, its best to incorporate contrasting colors, so the text is easily readable. Functionality and interactivity are also important elements of presenting an effectively-designed Website. People want to be able to donate, register for events and interact with your organization online. By including highly-visible donation buttons, your Website can make it easier for supporters to give. This, in turn, can drive loyalty and support from ongoing donors. In fact, nonprofits that are not effectively fundraising online may be missing out on countless opportunities to collect donations. Many major donors prefer to give online, reports a recent study by Convio, Edge Research, and Sea Change Strategies. Specifically, more than half of those surveyed preferred giving online, and 80 percent said they did at least some of their donating via the Internet. Within the study, major donors were defined as people who give at least $1,000
per year to a single cause, who average $10,896 in donations per year to charities, and have a median gift size of $4,500. The research surveyed 3,000 donors from 23 major non-profit organizations. Optimization and Email Are Important To be a better asset, your Website should be properly optimized so that it can be found and indexed by major search engines like Google and MSN. This is crucial, given that most Web surfers use search engines to find the information they are looking for online. So ensuring that your content and design are search engine-friendly will enable you to attract more people to your Website. Once visitors arrive, they can learn about your organization and, hopefully, choose to support your cause by donating their time or money. Your Website solution should also make it possible for you to keep in touch with your membership base through email communications. The use of email is becoming more prevalent, as fewer organizations are using direct mail to stay connected with supporters. Research indicates that most donors respond positively to email. In fact, 65 percent of them always open email sent from charities they support, according to Convio, Edge, and Sea Change. Nearly 75 percent of donors feel that email reminders about the renewal of an annual gift are "appropriate." Another way to make your Website an asset is to utilize your donor database for customer relationship management (CRM). You can use the system for fundraising campaigns, follow-ups and setting appointments. Capitalizing on your Website for CRM purposes can result in a more satisfying experience for your members. Make Your Site an Asset for You Creating a user-friendly, effective Web for online visitors is one thing. But how can you ensure your Website is an asset for you? If properly designed and used, your Website can help streamline your processes, conserve staff time and reduce marketing, printing and other operating costs. For instance, by having a unified database, you can integrate your site with your outreach and list management. This can help you avoid losing contacts or wasting time double keying information. Heres another benefit: You can analyze your database demographically and geographically to gain a better understanding of your donors. Then you can concentrate your marketing efforts to attract similar supporters. Interestingly, many nonprofits organizations are shifting their marketing tactics to cater to the more high-tech, younger demographics who expect Websites to feature blogs, video, RSS feeds, media kits, etc. These nonprofits are successfully using their Websites as powerful internet marketing tools to increase their visibility and drive sponsor support. Are you fully leveraging the capability of your online presence to make your Website an asset? If youre not, InterScape Inc. can show you how. For more information, contact CEO Matthew Francis at 770-564-5686 x 6502 or mfrancis@interscapeinc.com.
was created by another provider and loaded it into the content management system. It also uploaded all of the banks content to the new site. The people at Banc Intranets were so fantastic to work with, she says. Marryat appreciates the level of ongoing support provided by Banc Intranets. We have had after -hours issues arise, and theres always someone at Banc Intranets to respond, she says. The glitches have been very few, but someone from Banc Intranets has always helped us. Weve now hired them twice, and we would hire them again. Cambridge Savings new Web site has a consistent navigation system and other features that make it easy for visitors to locate and respond to information. For example, Cambridge Savings customers can enjoy the convenience of being able to log into their account from the Home page. They can also complete and submit different forms online with the click of a few buttons. These capabilities are important, especially given that research shows bank Web sites are becoming less functional and engaging. According to a study by New York-based consultancy Change Sciences, bank Web sites are becoming less welcoming, less informative, and harder to use. Thats not the case with Cambridge Savings new Web site, as the site is designed for easy navigation and accessibility. Customer Service Critical to the Banks Success With 175 years under its belt, Cambridge Savings Bank is one of the oldest community banks in Massachuse tts. Its also one of the largest. Cambridge Savings has 16 banking centers throughout eastern Massachusetts and approximately $2 billion in assets. The bankwhose slogan is Smart Thinking for 175 Yearsoffers an array of solutions for consumers and businesses, from deposit and loan products to trust and investment services. Since its 1834 inception as the Institution for Savings, the bank has concentrated on one key area: servicing customers. We have extremely committed employees who are very focused on our customers needs, Marryat explains. Needless to say, Cambridge Savings is avid about providing superior customer service. Hence, the bank maintains a formal, comprehensive customer service program that has translated into high customer satisfaction and its continued growth. Philanthropy and Technology also Important In addition to customer service, philanthropy is also an important element of Cambridge Savings success. The bank is dedicated to enhancing the communities in which it operates. In 2008, the Cambridge Savings Charitable Foundation awarded more than $500,000 to local nonprofit organizations. Cambridge Savings is committed to adopting new technology. In fact, the bank has made significant and ongoing investments in technology, including its new Website, to ensure it keeps pace with the industry. In the past 20 months, Cambridge Savings has introduced a rewards program for its debit cardholders and made it possible for customers to open and fund an account online. Customers can also transfer money from other institutions via Internet banking. Weve spent quite a bit of time on channel management and making sure our customers can bank online with ease, Marryat says. In the future, Cambridge Saving intends to keep enhancing its online presence and operations to benefit its customers. We will continue to look at ways to leverage technology and differentiate the bank while maintaining our focus on service, Marryat says.
Employee retention is a crucial element to business success. Research shows that retaining employees helps to retain customers and investors. Organizations with low turnover and satisfied employees tend to perform better. This, in turn, translates into greater customer service and satisfaction. On the other hand, turnover causes the loss of talented workers, lost productivity and higher costs for recruiting, selecting and training replacements. Its simply more cost-effective and less disruptive for organizations to prevent turnover and keep their employees happy. Employees who are more satisfied tend to be more committed and engaged, leading to lower turnover and higher profits, according to recent research by the Corporate Leadership Counsel (CLC). "Highly engaged organizations have the potential to reduce turnover by eighty-seven percent and improve employee performance by twenty percent, says CLC Managing Director, Jean Martin.This translates to greater organizational performanc e. In fact, our study found highly engaged organizations grow profits as much as three times faster than organizational competitors." Training, the Key to Keeping Qualified Employees The key to retaining top talent is to create job satisfaction within the workplace. However, the first step is to ensure that workers are properly trained to perform their job. In a broad sense, training consists of an organizations planned efforts t o help employees acquire job-related knowledge, skills, abilities and behaviors, with the goal of applying these on the job. Training programs can range from formal classes to one-on-one mentoring. Employee trainingwhich is driven by the needs of the organizationcan take place on the job or at remote locations. Training is essential because it can help prepare employees for future positions, enable the organization to respond to change, enhance worker safety and improve customer service, among many other goals. Workers who are properly trained not only increase their skills and knowledge, but also tend to be less dissatisfied with their assigned role and tasks. Role-related dissatisfaction can cause employees to withdraw psychologically and eventually leave the company. The solution, however, is to use effective strategies to promote greater job satisfaction among employeeswhich benefits the company as a whole. Training is a widely accepted method of improving employee morale, and enhancing employee skills has become a business imperative, according to the U.S. De partment of Labor. Increasingly, managers and leaders realize that the key to business growth and success is through developing the skills and knowledge of its workforce, according to the Labor Departments Website. Good Leadership Essential to Job Satisfaction But training is only one component of a successful employee retention program. Highly-skilled workers need strong leadership by example and a flexible, accommodating work environment. They also need to know that they are respected and appreciated. Supervisors and other managers must lead by example because employees are always watching. As part of setting a good example, company leaders have to be consistent in their decision making, behavior and all other aspects of their job. Consistency paints a picture of reliability for employees. In terms of creating an accommodating environment, companies are increasingly working to promote flexibility. Innerspace Electronics Inc., for instance, encourages workers to take time off for family and fun. In August, the firm closes on Fridays to create a longer, three-day weekend. Workers also receive extra days off around major holidays. Treating employees with respect and appreciation is one of the simplest, yet most effective ways to build their morale and loyalty. This could be as simple as supervisors being nice to employees and treating them the way they would want to be treated. According to the CLC, employees who said they planned to leave their jobs most often said it was because managers acted as if they did not value the employees. "While it is no secret that bad managers impact turnover, our work shows bad managers experience turnover that is four times greater than good managers, says CLC Solutions Practice Manager, David Morris. This work really hones in on developing manager-level plans so managers can build credibility with their staff." Communication and Pay also Important Good managers must be able to communicate effectively with their staff which involves talking and listening. However, communicating with employees goes beyond increasing emails or staff meetings. It requires having one-on-one discussions about organizational decisions, employees performance and about what they expect from their leaders. In addition, good managers should make an effort to understand their employees. They should make it a point to discover employees likes and dislikes. Some workers have an aversion to public recognition, while others thrive on it. And when it comes to counseling employees on their job performance, some workers like coaching and some prefer direct feedback. Determining which method works for which employee is critical because it can indirectly affect employees job satisfaction.
While creating a positive work environment is paramount, companies also must provide competitive compensation to retain employees. Heres why: A job is the primary source of income and financial security for most people. The pay and benefits that workers earn is an indicator of status within the organization and society as a whole. So it contributes to some peoples self-worth. Therefore, satisfaction with pay and benefits is a significant factor in retaining high-quality employees. Its so important that companies often use higher pay and better benefits to lure employees away from other organizations. Organizations should monitor pay levels in the industry to ensure their compensation package matches or exceeds industry averages. The Walgreens drugstore chain is a prime example of a company doing just that. Its retention rate for pharmacists is one of the highest in the industry, thanks to its competitive salaries and benefits. Measuring Job Satisfaction Organizations can better retain employees if they are aware of satisfaction levels, so they can make changes if workers become dissatisfied. One of the most common ways to measure job satisfaction is with a survey. In fact, companies should make annual employee surveys part of a two-way communication program. An established satisfaction scale, such as the Job Descriptive Index (JDI), is an ideal measurement device. The JDI emphasizes specific aspects of satisfactionpay, the work itself, supervision, coworkers and promotions. In spite of surveys and other retention efforts, some employees will inevitably choose to leave. However, organizations can use this as an opportunity to gather valuable information. The human resources department or employees supervisor can conduct an exit interview to discuss their reason for leaving. This common retention tool can uncover information that can be used to perhaps lure the employee back or at least result in improvements that can make it easier to retain remaining employees. Andrea Reiner is an owner and co-founder of InnerSpace Electronics Inc. (IEI) An award-winning company based in New York, IEI is one of the largest custom integration companies in the country.
management technology as the volumes of business data increase and governmental mandates affect industries' document handling requirements. Recently, eDocsAlaska implemented a Laserfiche system at Fairbanks Fort Knox Gold Mine to help the business better respond to health, safety and environmental reporting requirements. The City of Soldotna installed Laserfiche to provide access to minutes, ordinances, resolutions and other public records. Currently, eDocsAlaska is in the process of helping Chugach Electric Association and Southcentral Foundation expand the use of Laserfiche across their operations. No matter the size or type of organization, having an effective document management system is a must in todays world, according to Barnes. This technology is a key tool in today's business environment. An electronic document management system helps companies locate, retrieve, and share documents easilysaving precious time, money and resources. And with eDocsAlaska and Laserfiche, companies can move fully into the digital document age with efficiency, confidence and success. For more information, contact: eDocsAlaska Inc. Owner & President Pam Barnes 5416 W. Dimond Blvd. Unit 1 Anchorage, Alaska 99502 Tel: (907) 248-8472 Website: www.eDocsAlaska.com
with a network proxy and Internet protection project for state government, and assisting with security initiatives for a leading Alaska financial institution. To maintain its competitive edge, Structured makes a continuous effort to keep abreast of the latest technology. Our business is always evolving with new technologies, Babcock said. We are constantly striving to sta y abreast by recertifying our engineers, conducting training, and watching for emerging technologies. In the future, Structured will further enhance its engineering and sales capabilities in Alaska and elsewhere. We will continue to invest in the sales and technical resources that we need to support the growing demand for our solution sets in the Alaska marketplace, Fowler said. For more information, contact: Structured Communications Systems Inc. Lynette Babcock, Territory Director-Alaska 4141 B Street, Suite 307 Anchorage, AK 99503 Tel: (907) 222-6140 Fax: (907) 222-6141 Website: www.structured.com