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SUBSCRIBER MANAGEMENT
SYSTEM
h
Venu Madhav | Chief SMS Consultant

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Contents
Subscriber Management System TRAI guidelines Function & Interaction of SMS with CAS Requirements & Benefits
Benefits Costs Reports Security Requirements

Ideal SMS
Identifying the Right SMS Criticalities in Indian Scenario

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Subscriber Management System

PERSONAL DETAILS Invoicing & Billing SUBSCRIPTION DETAILS

PROVISIONING

Drives the customer experience

Helps in churn reduction Increased ARPU Supports VAS &

Quickens new service launch

SUBSCRIBER HISTORY

Improves Productivity

Monetize Your Services

BRAIN OF OPERATIONS STORES SUBSCRIBER RECORDS & DETAILS
MANDATE BY TRAI

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Trai Guidelines
SMS REQUIREMENTS FOR MSO

TRAI compliant Support Ala-carte packaging, genre based packaging, Pre/Post Paid Billing, TRAI reports, QOS, etc
Prompt provisioning of services, customer compliant redressed & tracking, etc

Provide fully functional CAS connection within two days of completion of formalities and receiving payment from customer Authentication and accounting Provide round-the-clock service throughout the week customer

Handle at least one subscribers on the system

million

concurrent

Attend to customer complaints within eight hours Billing related complaints have to be redressed in a week's time.
Inform customers in advance about service disruption before initiating maintenance work.

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Repair or replace within 24 hours of receipt of complaint of malfunctioning of set top box Offer Al-a-carte pricing for Pay Channels MRP (Inclusive of tax)

Function & interaction of SMS at the CAS

Real time activations & deactivations of subscribers Activations & deactivations of services

SMS

Change h/w request

CAS

Assigning & modification of services

Finger printing, on screen display (osd), stb mail

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Security Requirements
RBAC Role based access control Password policies Approvals for sensitive transactions Masking of sensitive information PCI certification Secured protocols for real time data transfer

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Report requirements
Industry standard MIS reports TRAI compliant reports Customized reports Dash boards Export reports in various formats such as .xls, pdf, csv, etc. BI & Analytics reports

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Cost Components
Hardware / Software cost (On-Premise or Hosted) Module based cost Number of active subscribers Integration costs Additional costs (AMC, Managed services, etc)

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Key Benefits

AUTOMATES BUSINESS PROCESS HANDLES COPRICE PLANS MPLEX REDUCES

RICH CRM AND TICKET MANAGEMENT

SUBSCRIBER MANAGEMENT SYSTEM

REVENUE LEAKAGE

MINIMIZES CHURN RATE SINGLE BILL FOR MULTIPLE SERVICES

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Ideal SMS
Order Management Operational Entity Management Product Management Billing & Charging

Inventory & Logistics

Payments & Follow up

Customer Care / Web Self Care

Finance Management

Security & Administration

Report Scheduler

Job Scheduler

Provisioning & Mediation

ADDITIONAL FEATURES
Prospect Management Prepaid Management VoD & PPV Partner Management

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Identifying The Right SMS

TRAI & BECIL Compliant Provided by Vendor with Expertise & Experience Open for Integrations Quick Implementation Time Scalable to support large subscriber base

SMS
Accessibility from any location Accessibility from any location Support New Service Launch Support Post paid, Pre-paid & online payments Proven Successful & Robust

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Criticalities In Indian Scenario

End Subscriber Billing with Channel Wise Charge presentment A-la-Carte Packaging Pre Paid and Post Paid Billing TRAI Reports STB Rental, Lease and Out Right Sale Model Customer Care LCO Billing & LCO Credit Limit Management Content Provider Settlement CAS integration, Simulcrypt Capabilities Capability to handle large Subscriber base Capability to handle large Subscriber base Complex Tax Rules
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THANK YOU

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