4 7

PEACE OF MIND ROCK, SUSTAINABLE DUKE

3
A special enrollment BLUEGRASS, PUNK Faculty and staff
for supplemental life Duke boasts a can save up to 60
insurance is offered treasure trove of percent by buying
to faculty and staff faculty and staff bus passes at Duke
Oct. 27 through Nov. who moonlight in for city and regional
14 at a 5 percent bands in a variety bus lines.
discount. of musical genres.

N EWS YO U CA N U S E :: Vo l u m e 3 , I s s u e 8 :: October 2008

Only A Test
“
A Duke student on West Campus passes by DukeALERT posters describing the university’s various emergency notification methods.

DUKE COMMUNITY ASKED TO HELP ASSESS EMERGENCY NOTIFICATION SYSTEM

t’s 11 a.m. on a Tuesday.

I
DukeALERT name, include e-mail alerts, an emergency website, an
In the distance, sirens blare. Your mobile phone chimes with a text outdoor warning system and text messaging, among others.
message, just as an e-mail flashes in your inbox. Both include the The emergency website, emergency.duke.edu, was redesigned this
heading: “DukeALERT.” summer and now offers easy access by iPhone and other mobile devices.
Now what? A blog on the site will be activated in certain emergencies, making the
That’s the question Duke officials want students, faculty website a central information source with updates as situations unfold.
and staff to consider Oct. 7 during a campus-wide test Two other notification tools came on-line over
of the DukeALERT notification system. the summer – the outdoor warning system and text
Aaron Graves, associate vice president for Campus Each of these tools messaging service. The campus-wide network of sirens
Safety and Security, said activating DukeALERT for will blast warning tones and voice messages to alert
this first system-wide test will help Duke community
has been tested
people outdoors during life-threatening emergencies.
members become more familiar with how they will individually, but we have Duke launched text messaging in August; within the
be notified in an emergency and what they should not tested them collectively, first month, more than 2,500 students, faculty and staff
do in response.
“We hope we’ll only need to activate this system
as they would be used during enrolled through the emergency website. The first text
message was sent Aug. 24, after a reported robbery of
for testing,” Graves said. “But if we need to use it in a an emergency.” a Duke student.
real emergency, the testing will help people quickly — Richard Riddell, As part of the federal Clery Act, universities are
recognize the source and nature of any alert message.” Vice President and required by law to send timely warnings to students
Graves said circumstances in an actual emergency Crisis Coordinator and employees of crimes that pose an ongoing threat
will dictate specific actions to take, such as evacuating, and occur on or immediately adjacent to campus.
taking shelter or securing the area. Deborah Johnson, assistant vice provost, said she
On Oct. 7, the only action Duke community members will be asked to saw first-hand during preparations for Tropical Storm Hanna the benefits
take is to respond to an online survey to assess the effectiveness of various of having an emergency management plan and DukeALERT. The blog
DukeALERT communication methods. The survey, which will be posted on on the emergency website was activated as the storm crawled toward the
emergency.duke.edu and promoted through various channels, will help North Carolina coast and
determine which methods worked best for different groups. The results will offered information about the Please see the DukeALERT poster
inside to post in your office and turn
also help identify areas for improvement. evacuation of undergraduate to the back page for a Q&A with Duke's
“Each of these tools has been tested individually, but we have not students at the Marine Lab crisis coordinator.
tested them collectively, as they would be used during an emergency,” said in Beaufort.
Richard Riddell, vice president and university secretary, who is Duke’s crisis “Getting people to sit down and talk about what needs to happen
coordinator. “It is important for us to do this to troubleshoot issues that has been a good thing,” said Johnson, director of administrative and
may not have emerged in testing these systems independently.” community support services. “The more we are aware and the more we
Duke improved and enhanced its notification and response plans communicate with each other, it shows what this is all about – our safety.”
following a 2007 review of its emergency management capabilities. The
university now has new protocols, procedures and tools to quickly and — By Paul Grantham and Steve Hartsoe
effectively communicate during an emergency such as a tornado, campus Offices of Communication Services and News and Communications
violence or chemical spill. The notification methods, unified under the

2008 Gold Medal, Internal Periodical Staff Writing This paper consists of 30% recycled
2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters post-consumer fiber. Please recycle after reading.
 Editor’s
Note
E very month, we send
Working@Duke into the world
and wonder what reception it
will receive.
Will people read it, enjoy it
and learn something new?
In August, we conducted a
readership survey with 5,000
faculty and staff and heard back
from nearly 1,000. We received
reassuring results.
Most readers – 79 percent –
say they read Working@Duke each
month; 87 percent enjoy it; 81
percent find it beneficial; and 90
percent say it’s credible.
A reader wrote, “Makes me feel
connected, makes Duke feel like a
community.”
This feedback taps into a central
reason Working@Duke exists: to
drive engagement and connect
faculty and staff with relevant and
useful information from across Duke–
information that promotes a greater
understanding of the resources
available and issues that affect work
and life at Duke.
The survey also included a list of
stories from the August edition, and
we asked readers how much of each
article they read. Time Out, the
cover story about Duke's vacation
benefit, was the most read. The
article noted that more than half
of Duke’s workforce does not use
its vacation time.
An employee who completed
the survey said the article inspired
discussion in her office about achieving
work/life balance. Diane Garrison,
operations manager for Duke Center
for Clinical Health Policy Research,
wrote, “It actually led to some of us
scheduling more time away!”
Thanks for reading,
Leanora
Newsbriefs
Cast your vote early at Duke
Faculty, staff and students who reside in Durham have an
opportunity to vote early on campus in the general election for
president and 27 other ballot issues.
One of the local ballot items is a referendum for a 1 percent
prepared food tax, which would help fund a
minor-league baseball museum, expand the
Hayti Heritage Center and finance other
arts and visitor attractions in Durham.
The “one stop no excuse” voting will
be conducted Oct. 16 through Nov. 1 by the
Durham County Board of Elections in the
Old Trinity Room on the first floor of the
West Union Building on West Campus.
People may also register at the
polling site to vote but are encouraged
to register to vote by Oct. 10 by
completing a form online and mailing
it to the Board of Elections.
For more information, including the form and operating
hours for the Duke’s voting site, call (919) 560-0700 or visit
www.co.durham.nc.us/elec.
Duke news available on iPhones
You can have Duke in your pocket. Duke has made its main
website accessible to iPhones, and campus developers expect to extend
the new capability to BlackBerrys and other smartphones soon.
“More people than ever are getting their news, information,
entertainment from handheld devices, but the iPhone really changed
the rules of that game,” said Michael J. Schoenfeld, vice president for
public affairs and government relations.
Duke’s new iPhone-accessible site has at least six channels,
including news, Duke Today top stories, a search function and
emergency information. Duke’s new Events@Duke calendar is also
synched to the site.
A companion website m.duke.edu is available for updates on new
applications and to provide feedback for future mobile services. Duke’s
mobile web is free, although a user’s service plan may impose extra
charges if the device is used to access websites.
Free flu shots at Health Fair
Get a free flu shot and health risk assessment at the annual
LIVE FOR LIFE Health Fair from 9:30 a.m. to 3 p.m. Oct. 29.
More than 35 health representatives and free health screenings
will be available in the Searle Center off Research Drive. Check
cholesterol, blood pressure and bone-
density, and learn about new programs
to help quit smoking. Refreshments and
prizes will be available. DukeCard ID is
required for free services. Learn more
about the fair at hr.duke.edu/healthfair.
If you can’t make it to the Health
Fair, information about free flu
vaccinations and health risk assessments
is available at hr.duke.edu/eohw.
Maintain, don’t gain
Is it tough to stay away from holiday goodies? On average,
Americans gain an average of seven pounds during the holidays. Help
is on the way: join “Maintain Don’t Gain,” an eight-week Duke wellness
program designed to help participants sustain weight during the
holiday season and into the New Year.
The e-mail based service runs Nov. 10 through Jan. 3, 2009.
Faculty and staff receive tips on exercise, stress and nutrition.
Participants will also be able to access weekly virtual weigh-ins.
Participants are eligible to receive 100 LIVE FOR LIFE dollars to
purchase various health and exercise-related items from the LIVE FOR
LIFE store. To participate, register at hr.duke.edu/maintain or call
(919) 684-3136, option 1.
Bibliophiles unite
Join a book discussion right from your kitchen, living room
or even at Duke by signing up for DukeReads, an online book club
launched last year for the Duke community.
The selection for October, Ernest Hemingway’s “In Our Time,”
will be discussed at 7 p.m. Oct. 22 during a live online chat with Melissa
Malouf, associate professor of the practice of English and director of
the Office of Undergraduate Scholars and Fellows. On Nov. 19, Judith
Ruderman, an adjunct professor of English and vice provost for
Academic and Administrative Services, will chat about “Howards End”
by E.M. Forster.
To join the fun, visit dukereads.com. DukeReads selections
can be ordered through Duke’s Gothic Bookshop by visiting
gothicbookshop.duke.edu or calling (919) 684-3986.
Letters to the Editor must include name and contact information. E-mail
letters to working@duke.edu or mail them to Working@Duke Editor,
Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926.
Please keep length to no more than 200 words.

Tech talk
Protect yourself before you connect yourself
October is National Cyber Security Awareness Month
The message seems innocuous:
“We are sending you this e-mail … so that you can verify and let us
know if you still want to use this account. Your account might be deleted
or suspended within 24 hours for security reasons if you do not respond.”
But don’t click yet.
This e-mail – sent in August to Duke faculty and staff – didn’t come from anyone at Duke.
Known as phishing, these bogus e-mails are designed to fish for recipients’ personal data – in this case,
Protect Yourself
usernames and passwords.  Never respond to personal
Duke faces phishing attacks like these about once a week, and every month, a handful of Duke users fall information requests
victim, according to Duke IT Security Office analysts. through e-mail. Duke IT
As part of National Cyber Security Awareness Month in October, the IT Security Office is kicking off will never request account
a campaign to remind faculty, staff and students to protect personal data. information or verification
Every year, the IT Security Office investigates hundreds of information security-related incidents such through e-mail.

 If you’re uncertain about

as virus infections and compromised user accounts.
“Like it or not, at a premium institution like Duke, we are a target because we have access to online
a link in an e-mail, “hover”
resources that others don’t,” said Klara Jelinkova, Duke’s acting chief information security officer. “Pretending
the cursor over it. If the
to be one of us can have great gain.”
link text doesn’t match the
The e-mail accounts of those who fall prey to the fraud are used, in most cases, to send spam. “So far it’s
link address (which often
been mostly an annoyance,” said Rachel Franke, an IT analyst with the Security Office. “But (compromised
appears in a small shaded
accounts) could be exploited in ways that haven’t been explored yet.”
box near the cursor, or in
Some scammers have targeted university administrators, including Chief Information Officer Tracy Futhey,
the bar along the bottom
in an effort to access a broad range of sensitive data. These scams, dubbed whaling, attempt to lure senior
of the e-mail browser),
officials into clicking a link to a website, where malicious software that copies keystrokes is downloaded.
don’t click it.
Faculty and staff with access to student records and personnel files should never automatically save
passwords they use to log in to sensitive systems and should consider extra precautions such as hard-drive  If you think you’ve been
encryption for downloading sensitive data. targeted by phishing,
The bottom line, Jelinkova said: “People need to be careful with the information they have. Whether forward the e-mail to
it’s running current anti-virus software or not sharing user names and passwords, we all have the responsibility help@oit.duke.edu.
to protect ourselves from the possible intrusion that exists out in cyberspace.”
— By Cara Bonnett
Managing Editor, News & Information
2 Office of Information Technology

Learn more about online security at

security.duke.edu/security-threats.html
‘Must-knows’ for health
plan open enrollment
pen enrollment for health, dental, accounts, which can save you $30 to $40

O vision and reimbursement account

benefits is Oct. 4 through Oct. 14.
Here are five tips to keep in mind:
Test Drive Enrollment Online
Online enrollment is offered through
Duke@Work, a secure employee self-service
website at hr.duke.edu/selfservice. Visit
the site to take a guided tour through the
process. While most faculty and staff enroll
online, you may also enroll by calling (919)
684-5600.
More Pocket Money
For the third consecutive year, there
are no increases in out-of-pocket costs such
as co-payments and deductibles for health,
dental, pharmacy and vision insurance.
Duke Basic health care plan, vision care
and dental plan B premiums also are not
increasing. (Premiums for Duke Select,
Blue Care and Blue Options and dental
plan A have slight rate increases.)
Uncle Sam’s Savings Plan
Save money by enrolling in
Duke’s health care or dependent care
reimbursement accounts. Contribute,
and pre-tax money is deposited into the
for every $100 spent on eligible expenses.
Did you know the dependent care account
can be used for elder care and day camps? You
must re-enroll in these accounts each year.
Listen Up
Information sessions are offered during
open enrollment to review benefit plans
and options. For a schedule, visit the
Duke Human Resources website at
hr.duke.edu/benefits/enrollment2009. If
you cannot attend, call the Duke Open
Enrollment Service Center at (919) 684-
5600 from 8 a.m. to 8 p.m. Monday
through Friday, and 8 a.m. to 5 p.m. on
Saturdays, from Oct. 4 through Oct. 14.
Digital Doctor’s Office
Various online resources are available
to help manage your health. Through the
Duke HealthView website, schedule non-
urgent Duke Health appointments, pay
bills and view medical records. Visit the
site at healthview.dukehealth.org/
wps/portal. In addition, find a health care
provider, dentists and in-network vision care
providers at hr.duke.edu/benefits/health.
— By Elizabeth Michalka
Communications Specialist, Human Resources
Jumping for Joy
The grand prize winner in the Duke faculty and staff
photo contest is Joni Harris, financial management analyst
in the Capital Budget Office. Harris’ photo (above) was
selected among 280 entries this year. Her photo shows
her nieces during a family vacation at Virginia Beach, Va.
From left are Zari Wilson, Alex Miller, Sydney Stephens
and Samiiah Wilson.
“With a family history of high blood pressure and
diabetes, I have decided to no longer take my health for
granted,” Harris said in her entry. “I exercise routinely
and have lost 10 pounds. I want to do all I can to live a
long, healthy life.”
Harris received a weekend stay for two at The
Sanderling Resort & Spa on the Outer Banks of North
Carolina. The contest focused on the importance of health
and was sponsored by Duke Human Resources. Chris
Hildreth, director of Duke University Photography, selected
the winners, whose photos will be featured in open
enrollment materials.
For photo contest winners, visit hr.duke.edu/photos.

Adding peace of mind

ENROLL IN SUPPLEMENTAL LIFE INSURANCE, RECEIVE A FREE WILL

or Holly Ashley, peace of mind is priceless. That’s why upplemental life insurance is part of Duke’s flexible

F
S
she enrolled in Duke’s Supplemental Life Insurance for benefits options, providing extra protection on top of the
herself and her children. $10,000 Duke pays to beneficiaries in case of death.
For only $5.72 a month, Ashley is able to ensure that Three years ago, Ashley also purchased the maximum
her family will be financially protected in the event of an $10,000 policy for each child – Angel, now 19, and Mark
untimely death. Jr., 17. Angel suffers
“I don’t want my husband and children to be left from asthma, and
with a financial burden,” said Ashley, a Duke Clinical Mark is in his fourth
Research Institute staff specialist, who purchased a year of remission from
$40,000 policy for herself. “It’s comforting to know that leukemia.
there will be an extra financial cushion for my family so “I just thought
they won’t have to struggle.” the policy would be
Duke offers a special enrollment for supplemental life good to have,” Ashley
insurance every three years. From Oct. 27 through Nov. said. “Mark has acute
14, Duke faculty and staff may purchase this additional lymphoblastic
layer of coverage at a 5 percent reduction in rates. For a leukemia, and it can
42-year-old non-smoker, the current cost is 77 cents a come back at any
month for a $10,000 policy; the new rate starting Jan. 1, point in his life, but
2009, is 73 cents. his chances get better
There’s also a bonus: faculty and staff already enrolled after he hits the five-
and those who purchase a policy may receive a will or year remission mark.”
update a current will for free with a local attorney Coverage for
beginning in January. Fees are fully covered for attorneys children is $1 per month, regardless of the number of Holly Ashley enrolled in Duke’s
within the Hyatt Legal Plans network; if a non-network children covered. Daniels said 3,674 children are currently supplemental life insurance to
protect her family from financial
attorney is used, reimbursement is available up to $150 for covered by Duke’s Supplemental Life Insurance. burden. Pictured are Ashley and
an individual, $175 for a spousal couple. “It’s well worth what I pay,” Ashley said. “If I had to get her husband, Mark, with their
“The will service is a valuable new feature since so this insurance on my own, I wouldn’t be able to get such Chihuahua, Teddy, and children,
Angel and Mark Jr.
many of us do not have wills, and the cost of one can range low premiums.”
from $150 to $300 plus per hour,” said Saundra Daniels, — By Elizabeth Michalka
Benefits plan manager. Communications Specialist, Human Resources

3
For more information about supplemental life insurance,
including rates, visit hr.duke.edu/benefits/life/supplemental.html
 Duke by day,
Ed Ibarguen, Duke
University Golf Club
General Manager, is lead
guitarist for the South
Wing Band.
Victoria “Tori” Lodewick, far
right in the band photo, is a
singer for Véronique Diabolique,
a band comprised of Duke
alumni. She is also director of
the University Scholars Program.
4
B y day, Ed Ibarguen oversees the Duke University Golf Club, one of
the nation’s top-ranked golf courses. By night, he’s a local rock star,
legendary for fiery riffs on his Gibson Les Paul as lead guitarist for the South Wing
Band, a group he formed with friends in 1970.
“I’m blessed to have a very rewarding career that I love and a stimulating musical hobby,
as well,” said Ibarguen, a PGA Master Professional named one of America’s Top 100 golf
instructors by Golf magazine.
During a recent concert at the Washington Duke Inn & Golf Club, Ibarguen sizzled
through the Grateful Dead’s “Truckin” as fans cheered and danced. Duke faculty and staff
hit the dance floor during the performance, which raised $1,000 for Duke Children’s
Hospital & Health Center.
“This is a wonderful way to hear some great music, get exercise and help a good
cause,” said Sally Wardell, a fan and assistant director of information technology services
for Duke Libraries. “Ed is an amazing guitarist, and they’re a great band.”
Many musicians like Ibarguen, who started with the trumpet at age 10 and switched
to guitar two years later, possess the skills to make it big in the industry. But they opt to
work in higher education for the intellectual vibe, and Duke’s family-friendly benefits.
Duke fans are likely familiar with noted performers, such as John Brown, an
assistant professor in the Music Department and director of the Duke Jazz Program.
But Duke also boasts a treasure trove of faculty and staff who moonlight in a variety
of genres, ranging from southern rock and bluegrass to disco and gothic punk.
Along with quenching a creative thirst, music serves as a universal language to
build rapport with students, establish strong networks with colleagues and bring the
Duke community together.
“The energy and enjoyment I get from playing music carry over to my daily role
at Duke,” Ibarguen said.
V ictoria “Tori” Lodewick sang French lyrics wistfully into a
microphone as the accompanying guitar, bass and drums
crested into the chorus.
“Si seulement je pouvais nager/Si seulement je pouvais
respirer/Si seulement je pouvais voir/je saurais qu’il est possible de
croire,” sang Lodewick, adjunct French professor and director of
Duke’s University Scholars Program.
In English: “If only I could swim/If only I could breathe/If
only I could see/I would know that it is possible to believe.”
Her sultry performance came during a practice with
Véronique Diabolique, a band comprised of four Duke alumni,
including Lodewick, who earned her doctorate in French from
Duke.
The band began four years ago for a one-time show to
celebrate Halloween. The group now plays a dozen gigs a year
at clubs such as Durham’s Broad Street Café. They sing in
French, claim to be orphans from France and dress in leather
and latex. The music is an amalgamation of punk, gothic and
alternative, drawing from new wave.
Lodewick’s stage ego is a stark contrast to her daytime
persona. At shows, she wears a Debbie Harry style blonde wig,
shockingly colored eye shadow, heavy eyeliner, a studded collar, mini skirt and fishnet stockings. At work, it’s a
knee-length skirt, short or long-sleeved top and no makeup.
Song lyrics are inspired by poetry, the ideas of French deconstructionist Jacques Derrida, as well as tragic tales
of love and loss. The combined effect creates what Rik MacLean, a music critic with online magazine ReGen, called
“entertaining and literate punk pop.”
“I had never sang, not even in the shower, so when we were forming the band, one of the guys suggested that
I sing in French to help me hide my stage-fright and inexperience,” Lodewick said.
The band has released two EP-length CDs and is expecting to release another in time for a performance at the
Campus Concert Series in the Bryan Center on Oct. 17.
“Students think it’s hilarious that I’m in a French goth band,” Lodewick said. “But seeing me perform also
underscores the importance of embracing the unconventional and simply being oneself, in whatever guise that may be.”
Check out Duke department of music events at music.duke.edu and attend free concerts
rocker at night
A s diners enjoyed pancakes over brunch at Nosh Cafe in Durham,
Anastasia Maddox rhythmically stroked a ribbed metal washboard while playing
a kazoo. She glimpsed at her husband as he slapped the strings of an upright bass.
“This one is going out to the great dancers we have today,” said Maddox, a program
coordinator for Community Affairs at Duke.
On a makeshift dance floor, a mom and her toddler twisted to the beat.
Maddox and her husband, Hugh Crumley, an instructional technology specialist
with Duke’s Center for Instructional Technology (CIT), are part of Skeedaddle, a four-
member acoustic string band that plays ‘20s and ‘30s traditional swing, Hawaiian, early
jazz and Americana music. They play almost every weekend at area clubs and festivals
and have appeared at the Duke Farmers Market.
It’s not uncommon to find faculty and staff groupies in the audience.
“Skeedaddle’s infectious enthusiasm and toe-tapping swing definitely put some
bounce into my otherwise lazy Sunday morning,” said Lenore Ramm, a CIT
applications specialist who attended the Nosh gig in Durham.
Crumley said connections with co-workers and the community are unexpected
benefits of the band. Band member Steven Fishman, for example, has been part of
the Health Arts Network at Duke and plays for patients and families.
“It helped us make friends since we moved here from Virginia, but we’ve also
played for a lot of Duke events, which has allowed us get to know more people on
campus,” said Crumley, who teaches courses in technology and education.
The band’s MySpace page includes what influences the music:
“Tampa Red, Cats and the Fiddle, Cab Calloway, the Memphis Jug Band,
the Hoosier Hotshots, Willie Dixon, Sol Hoopii, Sam Ku West, Tau Moe, loads
of other old scratched up 78s and hundreds of hours of playing Appalachian Old Duke employees Anastasia Maddox,
Time fiddle tunes with our friends & families.” left, and Hugh Crumley, who is
Maddox, whose Duke role includes training Duke students as tutors in standing behind her in the band
photo, are members of Skeedaddle, an
Durham public schools, enjoys the band because it’s about having fun. “It’s
acoustic string band that performs in
amazing how good music can bring together people from all walks of life.” the Southeast.

O n a recent Friday afternoon, Robin Carter was grooving to Tina Turner’s

“The Best” on her wireless headset when her desk phone lit up. Without
missing a beat, Carter quickly clicked over and answered the call.
“Duke Temporary Services, how can I help you?” asked Carter, staff assistant
with Duke Temporary Services, a unit within Duke Human Resources.
Carter is lead vocalist for The Troupers Dance Band, a six-member group that
performs R&B, funk and jazz at weddings, festivals and other events along the
East Coast.
“Listening to the songs helps fine-tune my performance,” said Carter, known
for her renditions of Tina Turner and Chaka Khan. “I’ve even got the wigs to go
with the songs.”
The band includes Duke employee William “Bill” Butler, business manager
at the Center for Documentary Studies. He’s the keyboard player and band
manager. And Alfred Burton, a contract mail clerk for Duke Clinical Research
Institute. He plays drums.
A New York native, Carter began playing piano at age 13. Three years
later, she was accepted into the prestigious Julliard School after graduating
from the Metropolitan School for the Arts in Syracuse, where she studied
under the vocal coach for Diana Ross.
Carter later toured the U.S. and Europe with the Ira Wiggins Group,
headed by Ira Wiggins, director of jazz studies at North Carolina Central
University.
“Robin is one of the best vocalists in the area,” Wiggins said. “Her
voice captures the fluidity of Ella Fitzgerald with the depth of emotion evoked
by Sarah Vaughn and Carmen McRae.” Robin Carter, center, a
While performing with Wiggins in 1997, Carter sang for President Bill staff assistant with Duke Temporary Services, is
Clinton, who joined them on stage with his saxophone. “He was jamming lead vocalist for The Troupers Dance Band, which
includes Alfred Burton, left, a DCRI mail clerk, and
with us,” Carter said. “I had to pinch myself.” William “Bill” Butler, right, business manager at Duke’s
Despite the excitement of the music industry, Carter enjoys working at Center for Documentary Studies.
Duke because it provides stability and valuable benefits. “I’m always hyped up
about going to the gigs on the weekend,” she said, “but I’m always very glad
to be back at Duke on Monday.”

— By Missy Baxter
Senior Writer, Office of Communication Services

5
at Duke’s Mary Lou Williams Center in October and November; learn more at mlw.studentaffairs.duke.edu
 RDC Services, Inc.
4809 Hargrove Rd.,
Suite 103
Raleigh
(919) 790-5880
Beth Hennebry, staff specialist in
Duke’s Occupational & Environmental
Safety Office, used RDC Home Services
to clean her carpets. Hennebry saved
15 percent through PERQS, Duke’s
discount program.
President Theodore Roosevelt
spoke in Durham in 1905 and
praised Trinity College’s stand for
academic freedom. The University
Archives preserved a table used on
the stage during the speech.
6 — Interview by Leanora Minai, Working@Duke Editor
Learn more about the University Archives at library.duke.edu/uarchives.
ideas for Duke department spotlights? Send e-mail to working@duke.edu.
PERQS
E M P LOY E E D I S CO U N TS
On the spot cleaning
F
resh out of college, Meggan Hennebry was looking forward to moving into
her very own townhouse. The only catch was her carpet needed a good
cleaning – and that’s when her mother stepped in.
Beth Hennebry, a staff specialist in Duke’s Occupational & Environmental Safety
Office, had her daughter’s carpets cleaned as a gift with the Duke faculty and
staff PERQS discount through RDC Home Services.
“I was just looking for good service at a great price,” Hennebry said. “But RDC
did such a good job on my daughter’s carpet that now I’m having mine done.”
Kathleen Conn, a registered nurse and instructor at Duke, got the gutters on her
house cleaned by RDC. “They were great,” she said. “They gave me the discount,
were there on time and did what they said they would do.”
RDC provides a 15 percent discount on a variety of services, including gutter
and carpet, painting, window washing, hardwood installation, water damage
restoration and mold remediation, to name a few. Faculty and staff who purchase
three or more services receive a 20 percent discount.
Andre Sorrell, who founded RDC Services in 2001, said his company prides itself
on providing quality service.
“I’m really thankful for the PERQS program,” he said. “We appreciate our
awesome Duke clients and that’s why we offer the discount.”
— By Jill Jenkins
Senior Communication Strategist, Human Resources
Employees interested in receiving periodic e-mail notices of discounts may
enroll in the Duke PERQS list serv. Go to hr.duke.edu/discounts.
University Archives
Preserving, telling Duke’s story
Department: University Archives
Years at Duke: Officially formed 36 years ago; records collected since 1892.
Who they are: The Archives identifies and preserves official university records that have enduring value for the Duke
community. The holdings date from 1838 to present and consist of 14,000 linear feet of administrative, legal, fiscal and
historical papers and records, as well as sound and video recordings, film and photographs generated in the university’s
day-to-day activities.
What they’re known for: Every month, the Archives fields at least 150 e-mail
inquiries. In addition, Duke students, faculty and staff, authors and international
researchers visit the offices in Perkins Library to seek information and examine
records. “We’re one of the offices that help to tell Duke’s story,” said Tom
Harkins, associate university archivist.
What they can do for you: Provide documents and collections for examination
in designated Perkins Library space. They’ve got it all and more: posters
advertising a campus concert with the Grateful Dead in 1982; the audio
recording of Rev. Dr. Martin Luther King’s speech on campus in 1964; a table
that President Theodore Roosevelt used when he spoke in Durham in 1905.
Number of employees: Five.
Hidden department fact: In fiscal year 2007-08, the Archives gathered
just over 400 linear feet of records – nearly twice the height of Duke Chapel.
“About 100 feet of it was sports information and records from Athletics,” said
Tim Pyatt, university archivist. “We get all the programs for sports, media
guides and player statistics.”
Significant achievement: Setting up Duke Yearlook, an online Flickr site to
provide more than 600 archival photographs from the 1920s to present for a
virtual yearbook of campus scenes from different eras. Included in the photo-
stream are postcards from 1905 and dining images, including a 1945 snapshot of the Duke Coffee Shop menu advertising a
10 cent hot dog. For more, visit flickr.com/photos/dukeyearlook.
Big goal: Master’s projects and dissertations by Duke students are held by the Archives in paper form. The Archives,
which receives about 300 dissertations a year, is now working with the Graduate School to have all dissertations submitted
electronically to save paper. “This would make it a lot easier for the public to have access to them, too,” said Pyatt, the
University Archivist. “And students get their work out there immediately.”
How they make a difference: The Archives provides the historical and business history of university decisions. The
repository includes, among other holdings, former Duke President Nannerl O. Keohane’s last website; every strategic plan
since 1958; the correspondence of Duke presidents and Board of Trustee minutes. Archivists can also answer all sorts of Duke
trivia such as: when was the first doctorate in chemistry awarded to a woman? 1929.
Sustainable uke
YO U R S O U R C E F O R G R E E N N E W S AT D U K E

Ride
A Bus
Want A
Bus Pass?
Duke staff, faculty and
students can purchase
Monique Brown, a staff assistant in Duke’s Office of Research Support, watches for her stop at Erwin Square during a recent ride on a Durham city bus. Staff, discount passes through
faculty and students can now purchase discount city and regional bus passes at a savings of up to 60 percent through Duke Parking and Transportation Services.
Duke by visiting Parking and
Transportation Services in
Save 60 percent on local, regional bus passes the Facilities Center on Coal
Pile Drive. Passes must be
s the city bus rolled toward “This keeps more money in my getting people to change behavior

A Erwin Square at 8:45 a.m.,

Monique Brown pulled the signal
cord for her stop.
pocket,” she said. “I started taking the like choosing how to get to and from
bus to work about a year ago when
my car broke down, but I continued
campus,” said Tavey McDaniel-Capps,
Duke’s sustainability coordinator.
purchased in person. Online
registration is not available,
and passes may not be
“See you tomorrow,” Brown, riding after my car was fixed because “We hope incentives like discount bus
the bus is easier, less expensive and passes will encourage individuals to
purchased through the
a staff assistant in Duke’s Office of
Research Support, told the driver you don’t have to worry about try alternative transportation.” transit lines.
as she hopped off a Durham Area fighting traffic.” — By Missy Baxter
Transit Authority (DATA) bus. The savings may be even more Senior Writer
Brown and other Duke faculty, for bus commuters from other areas. Office of Communication Services
staff and students who ride or want For example, Duke employees who
to ride city and regional buses can use payroll deduction can
save up to 60 percent by purchasing get a 30-day Triangle
discount bus passes through Duke Transit Express pass for B U S PA S S D I S C O U N T S
for transportation on DATA, Triangle unlimited rides on Triangle Regular Rate Occasional User Rate Frequent User Rate
Transit Regional and Triangle Transit Transit Express, Triangle Without Duke staff/faculty/student Duke staff/faculty/student price
Transit Regional, Capital Duke discount price (cash, check or credit card (payroll deduction or bursar account
Express buses. Passengers with a payment only; bursar and and automatic bus pass renewal)
regional pass can also board a Capital Area Transit and Durham payroll deduction not accepted)
Area Transit bus for connections to Area Transit Authority for
DATA and Triangle Transit lines. $32, compared to $80. DATA 20-trip $16 $8 Not available
The program, organized by Duke That’s good news for Valid for 20 one-way trips on Durham Area Transit Authority buses.
Not valid on Triangle Transit or Capital Area Transit routes.
Parking and Transportation Services, current Triangle Transit
riders, such as Lorrie ____________________
offers several types of day and trip
passes. Some have restrictions, so Alexander, a senior HR DATA 30-day $36 $18 $12
Duke community members should representative in Staff and Valid for 30 days after first use for unlimited rides on Durham Area Transit Authority buses.
Labor Relations. He Not valid on any Triangle Transit or Capital Area Transit buses.
review routes and schedules to select
a pass that best meets their needs. commutes from Northwest ____________________

Those who join the program and Raleigh to his office in Triangle Transit
Trent Hall. The round-trip Regional 20-trip $32 $16 Not available
enroll through payroll deduction and
automatic bus pass renewal will ride takes nearly two hours. Valid for 20 one-way trips on Triangle Transit, Capital Area Transit and Durham Area Transit Authority buses.
Not valid on Triangle Transit Express buses.
receive additional pre-tax savings on “It’s fantastic that Duke
____________________
some passes. This additional savings is offering these discount
only applies to participants who passes because it will save a Triangle Transit
Regional 30-day $64 $32 $24
purchase 30-day bus passes. The lot of people, including me,
Valid for 30 days after first use for unlimited rides on Triangle Transit, Capital Area Transit and Durham Area Transit Authority buses.
discount bus pass for 20 one-way a ton of money,” he said. Not valid for Triangle Transit Express.
trips can be purchased with only cash, “With the price of fuel,
____________________
check or credit card, and the pre-tax riding the bus is definitely
Triangle Transit
savings will not apply. the way to go, especially Express 30-day $80 $40 $32
Brown, who rides a DATA bus with these discount passes.”
Valid for 30 days after first use for unlimited rides on Triangle Transit, Triangle Transit Express, Capital Area Transit and Durham
about 45 minutes each way from her A discount bus pass Area Transit Authority buses.
home in Durham, plans use to payroll offers other benefits, too.
deduction to purchase a 30-day “Duke is committed to
unlimited DATA pass for $12; the reducing its environmental footprint,
pass regularly sells for $36. but one of the toughest challenges is 7

For more information, visit parking.duke.edu/buspass or call (919) 684-7275.

 “
WORKING@ DUKE

HOW TO REACH US
Editor: Leanora Minai
dialogue@Duke
(919) 681-4533
leanora.minai@duke.edu
“What changes will you make to your lifestyle or health
insurance plan to improve your health this year?”
Assistant Vice President:

“
Paul S. Grantham I quit smoking about two years ago, and went from 219 pounds to 248 pounds. I was
(919) 681-4534 lucky enough to find after 40 years of smoking that I had no blockages in my heart, and
paul.grantham@duke.edu I had a 98 percent oxygen level while resting. I’ve started swimming 32 lengths Monday,
Wednesday and Friday, and I’m lifting Tuesday and Thursday. I’ve lost 16 pounds in six weeks.”
Graphic Design & Layout: Jim Slaughter
Paul Figuerado Manager, Special Event Services
36 years at Duke
Photography: Bryan Roth, Office
of Communication Services;

“
Duke University Photography;
and Stewart Waller. I’ll make sure to keep scheduled health and dental

Have
appointments to make sure they’re up to date. You can
Support Staff: Mary Carey
only ensure a healthy lifestyle if you’re checked regularly.”
Trina Hall

ideas
Working@Duke is published monthly Executive Assistant to Vice President and Chief Information Officer
Tracy Futhey
by Duke’s Office of Communication
2 years at Duke

for
Services. We invite your
feedback and suggestions for

stories?
future story topics.

For my health insurance plan I’m going to convert my life

Please write us at insurance from term to permanent, so I’ll own my life
working@duke.edu or insurance policy. I’m also going to stick to my workout schedule
Working@Duke, Box 90496, and go to Wilson more often. I’m going to do more cardio, more
705 Broad St., Durham, NC 27708 tennis and racquetball. And I’m getting married to improve my
Call us at (919) 684-4345. lifestyle.”
Send faxes to (919) 681-7926.
Write
Malcom Riley
Assistant Director, Fuqua’s Career Management Center
working@duke.edu
2 years at Duke or Call
— By Stewart Waller 681-4533
Working@Duke Correspondent

Q&A with Vice President and University Secretary

Richard Riddell, Duke’s emergency coordinator
campus shooting. A tornado sighting. A hazardous mobilize for any emergency. But

Emergency Levels
Level 1 —
limited in scope, e.g.,
small fire with limited
damage
Level 2 —
moderate to severe,
requires cross-unit
collaboration, e.g., injury
or death
Level 3 —
major emergency, severe
service disruption, e.g.,
direct tornado hit, campus
violence
A chemical spill.
In the past year, as Duke enhanced its emergency
notification system for incidents like these, it developed an
emergency management plan that provides the framework,
processes and communications required to respond and
recover from any emergency situation.
As the university’s emergency coordinator, Richard
Riddell was appointed by President Richard Brodhead to
oversee the plan and triage incidents. Riddell works closely
with designated emergency management and leadership
teams comprised of senior administrators, campus police
and other representatives.
“We’ve come a long way in a year,” Riddell said. “When
it all comes down to it, it’s about judgment. It’s about
getting the right people together as soon as possible and
making good decisions. We’re much better organized today
to deal with situations that arise.”
How will emergencies be managed at Duke?
We have the emergency management plan to help us
assess and respond to emergency situations. It establishes
a tiered response structure with teams of leaders to handle
situations based on severity. I’m responsible for grading
incidents classified in three levels: a level one is limited in
scope and managed by a school or unit. This can be a
small fire or power outage. A level two is moderate to
severe – perhaps a death or civil unrest – that requires
collaboration across the university; level three is a
catastrophic incident such as a direct hit from a tornado
or violent campus crime. Let’s hope we never need to
if we do, we have the teams in place
to manage incident command,
operations, logistics, planning/
intelligence and financial concerns
across the university.
What plans are underway to work
with departments in developing
Richard Riddell
their action plans in the event
of a crisis?
We already have department operation plans from most
of the schools, and even some other units like Athletics and
the Marine Lab. Our next priority is to move out to work
with schools and other units on their plans. A key
component of any plan is good communications so that
when something happens, each area can pull together the
right people to manage the situation and communicate
with everyone in their unit.
What’s ahead this academic year for emergency
management planning?
In December, we plan to conduct our second table
top exercise to test our emergency management plan and
response to a level three incident. We’ll also hire a manager
of emergency preparedness in the Occupational and
Environmental Safety Office. This person will help with the
education, training and other activities related to campus-
wide emergency management.
— Interview by Leanora Minai, Working@Duke Editor

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