Professional Documents
Culture Documents
John Azzarello
I am sending the tapes listed below to garth to digitize - he knows they are coming and will digitize ASAP. This
will be faster than dubbing --
^s&WJ-tV^ s-Y~4$
4 SVRWX Lin new-—-// r n
14 ZNYLine new>fiJL*j. /^^L^r^
14(B) ZNYLine new^ J
15 ZBW/ ZO we already have this.
nave tnis voice activated.
irt2(Q NTMO Line/ J
UUALine I
33(B) TCA Line r
34 NOM Lint
34(B) NOM Line i
34(B) NOM Line i
Lisa M. Sullivan
Staff Assistant
9-11 Commission
301 7th Street, Room 5 125
Washington, DC 20407
202.401.1770
3/12/2004
J
Page 1 of 2
Kevin Shaeffer
A recount of what DG should be working for us. I don't have his email, but suggest we forward this "clean" to
him.... / \. 2NY Area (Position 14) /
which is which? If not, provide missing line. \. If auto-skip was used for /25A" and "25B", provide new tapes fo
Regards,
Kevin
"Never Forget"
2/27/2004
Page 1 of 3
John Azzarello
From: Lisa Sullivan Sent:Thu 1/29/2004 11:11 AM
To: Garth Wermter
Cc: Team 8
Subject: Digitization of CC tapes status:
Attachments:
Hi All-
Garth got the tapes yesterday (the bad weather delayed the delivery) and the digitization process is
underway as of last night. I failed to tell Garth last week that the tapes are 120 minutes each -that means a
lot more audio and a lot more time is needed. He said the first recordings will be uploaded to the audio drive
tomorrow morning. It will be a rolling process. Below is the set of ATCSCC tapes he received. 12636-12645
came in first (I believe some of you had the opp to listen to the tapes before I sent them). The rest of the list
of recordings are unedited. I'll keep you updated on Garth's progress. Thanks for understanding!
Lisa
http://exchange.9-llcommission.gov/exchange/jazzarello/Inbox/Digitization%20of%20CC... 1/29/2004
9/11 Closed by S t a t u t e
Page 2 of3
Lisa M. Sullivan
Staff Assistant
9-11 Commission
Washington, DC 20407
http://exchange.9-llcommission.gov/exchange/jazzarello/Inbox/Digitization%20of%20CC... 1/29/2004
9/11 Closed bv S t a t u t e
. j^TPQpp
lX/"\ Vj.OOO
1 IMC
LtINC 1230-1430
/ ''•• Z
VKTCSCC LINE 1230-1430
Z
^TCSCC LINE 1230-1430
Z
C/ATCSCC LINE 1230-1430
Z
^ATCSCC LINE 1230-1430
f —"~" ' "•"-i rt-r /? \^ & <* z
K'ATCSCC
^
LINE \f ' " 1 oO^-fwM'n ^ 1230-1430
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Page 1 of 1
John Azzarello
All Command Center tapes received in the past two weeks have been sent to Garth. I confirmed with him today
that he will be able to digitize them and upload onto the audio drive Monday afternoon/Tuesday morning.
I have not FULLY updated the spreadsheet to reflect this; that will get done Saturday.
I am in the weeds of some serious pre-hearing prep and will be MIA from GSA Mon-Tues!
202.401.1770
1/26/2004
,.. Shirley Miller To: dhyde@9-llcommission.gov
cc:
09/17/0303:13 PM Subject: Recorded lines at the Command Center on 9/11
Dana,
You have tapes for East 14, 15, 25 and 21 (NTMO). That is what we (myself, Miles and Air
Traffic) decided on some days after our site visit to the Command Center. You don't have East 16
which has responsibility for the airspace underlying Atlanta, Jacksonville and Miami Centers. The
list below is the universe of what's recorded at the Command Center. There are no other lines
other than these that are recorded.
On 9/11 all positions capable of being recorded were recorded. Activities that were not recorded
were the Central Altitude Reservation Function (CARF), and any other Military activities and these
lines are not recorded today. Due to the nature of the events on 9/11, many lines were not used.
We transitioned into continuous telcon lines so that information could be passed instantaneously
due to the need to get all the airplanes on the ground in a very short timeframe. This is why the
tape marked NTMO was unoccupied; the line was recorded but no one was using it. Below is a list
of floor positions and the geographical airspace they cover.
*SVRWX lines are used for reroutes, and were not used extensively during 9/11,
most conversations accured on the primary (East/West) lines
Z is designator for en route center. ZNY (New York) ZOB (Cleveland) ZBW (Boston) ZTL (Atlanta)
ZJX (Jacksonville) ZMA (Miami)
ZDC (Washington) ZID (Indy) ZSE (Seattle) ZLC (Salt Lake) ZKC (Kansas City) ZME (Memphis) ZAU
(Chicago) ZMP (Minneapolis) ZLA (Los Angeles) ZDV (Denver) ZAB (Albuquerque) ZFW (Forth
Worth) ZHU (Houston)
SVRWX positions-- Severe Weather -- these lines are used by FAA's traffic management specialists
to collect weather information, devise a suitable plan with other FAA Air Traffic facilities and
system users for re-routing traffic around bad weather.
TCA positions -• Tactical Customer Advocate --covers communication between the Command
Center and primarily the airlines to assist
with specific flights impacted by weather, crew time outs, etc.
SPT positions --Strategic Planning Telcon -- covers coordination between Command Center and
FAA field facilities, airlines and other system users, weather forecasters to develop the Strategic
Plan of Operations (SPO). The SPO identifies an overall plan of operation for 2-4 hours in the
future. The normally recurring telcons were canceled on 9/11 due to the grounding of all flights.
NOM position -- National Operations Manager --directs control room operations. The NOM
assumes the primary role in analyzing and evaluating the National Airspace System.
Gerry Shakley To: Shirley Miller/AWA/FAA@FAA
na/oc/n-3 10 no DM cc: MaryEllen Kraus/AWA/FAA@FAA, Patrice
09/25/03 1^:09 PM Allen-Gifford/AWA/FAA@FAA
Subject: 9/11 Commission
Shirley,
Here is Ellen's status. I will bring copies of this to the 1 p.m. meeting.
Gerry
Gerry Shakley
AAT-3C
Forwarded by Gerry Shakley/AWA/FAA on 09/25/2003 11:39 AM
We are responding to the request to find a conversation between the ATCSCC and the WOC
advising them that we ground stopped traffic nationwide on 9/11/01.
We have spent the better part of three days (so far) looking this communication. To date, we
have not found it.
The telephone call to the ARTCCs to ground stop all departures regardless of destination was
made at 1326z(0926 local).
We have listened to nine positions, which include three operational phones and 6 administrative
lines. We listened to the operational phones from
approximately 1230-1500z (0830-1100 local) and the administrative lines from approximately
1300-1500z (0900-1100 local).
the administrative phone at the West NTMO (supervisor) position and the administrative
phone at the East NTMO (supervisor) position.
We listened to another position adjacent to the NOM position used as the security type
position in the event it may have contained additional communication.
The East NTMO administrative line was used as a communication vehicle between HQ (Jeff Griffith
and Doug Davis) to keep them apprised of the event.
At 1343z (0943 local), ATCSCC advises Doug Davis that we're diverting all internationals
inbound to the U.S. to Canada. This is the line where most of our communication with "HQ",
though not the WOC, took place.
This is NOT a line that was sent to the 9/11 Commission because the direction we received was to
send >»operational<« lines in the East.
In our normal course of business, we advise the WOC of an event, but not necessarily the traffic
management initiative(s) associated with it.
The tapes were capable of recording 53 lines on 9/11, providing a conversation took place.
As I mentioned to you on the phone, I think we could be much more responsive if we really knew
what they are trying to hear.
Ellen King
Manager, QA and TM System Efficiency
ATCSCC
703-904-4470
Ellen King To: Shirley Miller/AWA/FAA@FAA, Gerry Shakley/AWA/FAA@FAA,
R Davidson/AWA/FAA@FAA
10/08/03 02-19 PM
1U/U8/U3 u^.iy nvi cc. jQhn s white/AWA/FAA@FAA, Jack Kies/AWA/FAA@FAA
Subject: 911 Tape Update
Good Afternoon,
This is an estimate on remaining tape recording estimates, as well as a recap of what we have
previously written.
In response to AAT-l's direction to provide, "all. ...tapes. ...of internal FAA communications,
including interphone conversations among FAA locations, concerning aircraft presumed to be
hijacked on 9/11/01", and in keeping with our instruction to provide these recordings between the
times of 0815-1115 eastern local, I estimate the possibility of approximately 94 hours of voice
communications remaining that could be recorded. Each three hour period takes approximately 3
hours and 45 minutes to queue up and record. That comes up just short of 118 hours of
recordings, which equates to just under 17 shifts, or approximately 3 1/2 weeks. As we go
through, we may find we can compress some of that, but I can only tell this real time.
On 9/5. I sent this to Tony Ferrante in response to an inquiry from the 91 1 Commission:
In response to the 9/11 Commission request for tapes, we provided you recordings that include
the operational conversations from the following positions:
Position 14 - normally delegated the responsibility for the geographical area containing the
airspace underlying New York Air Traffic Control Center (ARTCC). This airspace includes the
following major* airports: Newark International (EWR), John F. Kennedy (JFK), LaGuardia (LGA)
and Philadelphia (PHL). The New York Terminal Radar Approach Control (N90) airspace is also
included in this area.
Position 15 - normally delegated the responsibility for the geographical area containing the
airspace underlying Boston and Cleveland ARTCCs.
This airspace includes the following major airports: Boston-Logan (BOS), Detroit (DTW),
Cleveland-Hopkins (CLE) and Pittsburgh (PIT).
Position 25 - normally delegated the responsibility for the geographical area containing the
airspace underlying Washington ARTCC.
This airspace includes the following major airports: Baltimore (BWI), Reagan National (DCA) and
Washington Dulles (IAD).
On September 11, 2001, telephone calls were answered in the most efficient manner, and were
not necessarily subject to normal geographic boundaries.
On 9/26. I sent this to Gerrv Shaklev in response to an inquiry forwarded through Shirley Miller
from the 911 Commission:
We have recorded the 4525 line from approximately 1215-1515z (0815-1115 local). This is an
administrative line from the NOM position and is the main administrative number used to reach
the control room at the ATCSCC. Various and diverse communication with FAA, military and
civilian entities would normally occur on this line.
We have recorded the 4530 line from approximately 1215-1515z (0815-1115 local). This is an
administrative line from the East NTMO (supervisor) position. On September 11, this line was
opened to provide direct access between ATCSCC and HQ, specifically Jeff Griffith's office.
Regular updates were provided by the ATCSCC on the status of the event. Questions posed to the
ATCSCC by Jeff's office were answered here.
Following our conversations, it is my understanding that the 9/11 Commission is interested in the
communication between ATCSCC and HQ and would be interested in at least two more positions.
We are currently in the process of recording those. These positions were opened on 9/11 to
support the unfolding events and include hotline information passed between 1) ATCSCC and HQ
and 2) information passed between the military and ATCSCC. These two positions will be
recorded for the same times noted above and should be completed by Tuesday, 9/30 COB.
Per your suggestion, I have asked Howard if he would take those that are completed to Janie (and
he has agreed), so they will be in HQ Monday a.m.
On 9/30. I sent this to Gerry Shakley in response to an inquiry forwarded through Shirley Miller
from the 911 Commission:
Hello, Gerry,
Position 6 - This position is located in the strategic planning area and was used as a special
telcon position on 9/11. Coordination among ATCSCC and FAA field and regional offices are
recorded. Occasionally, other entities were asked to join this open conference. These tapes
include conversations from 1245-1515z (0845-1115 local).
NOM Operational Phone - This is an operational line at the NOM position and includes diverse
communication with air traffic, military and civilian entities. This might also include conversations
with FAA field and regional offices, as well as FAA headquarters. These tapes include
conversations from 1241-1515z (0841-1115 local).
Note: Start times of these tapes vary as pertinent conversations may be contained in the times
outside the "standard" of 0815-1115 local.
This concludes the recordings of the tapes that I estimate contain the bulk of the coordination
during the 0815-1115 local timeframe on 9/11/01.
Per your request, I will send you an email containing time spent on the preparation of these tapes.
Ellen King
Manager, QA and TM System Efficiency
ATCSCC
703-904-4470
9/11 Closed by S t a t u t e
Additionally:
Boston Center Cape Sector 1254-1330 UTC
Douglas Gould
Air Traffic Investigations,
ons AAT-200
WPf v
PGR]
Cell:
Shirley Miller
Greetings.
We are sending down what we believe the last of the necessary tapes today.
To recap, since the beginning of last week, we have sent the following positions:
position 16
position 22B
position 3 ARO
Svrwx 4
Svrwx 7
West NTMO, admin phone #4510
position 11
TCA 33 B
position 24
position 13
position 13B
Ellen King
Manager, QA and TM System Efficiency
ATCSCC
703-904-4470
:9/ll Closed by Statute
Hello, All,
I estimate it will take us until approximately GOB 1/23 to complete the recordings requested.
I did speak with Tony Ferrarvte yesterday afternoon about 3:30 and he asked that we make
recordings of all lines, whether we,think they are blank OR pertinent. That is what we are in the
process of doling. \n addition torthe lines listed below.'xthere are approximately 6 operational lines which
.1
many of which \\ expect will: be blank, orUntermittent calls between employees and their families to. see if everyone
was okay, i ii \
•Troy I ii \,
Troy Gascpyne i i i
Quality Assurance Specialist ATT-215
Command Center \ II i
Forwarded by Eillen King/AWA/FAA on 01/6,7/2004 11:23 AM
Ellen- ; i \w is a cumulative list consisting of the lines, we taped and sent to the 91 i:\commissio
a| KNOM, a| ...-.|-
S is not used as an operational line. ,tt is located at the urlused ''DOTS console" on the raised
(hind the NOM desk. Mike Artist .may h,ave meant aj UJ a NOM line. However, Jeff
Griffith calls back on ftj [which h&and John White use as arfiopen fine.
The only line I know for sure the.WOC was'on continuously was^l |
Hi Ellen. On the transcript dated Oct 21, 2003, page 11, there is a discussion between
Mike Artist and Jeff Griffith about keeping a line open all the time. Mike tells Jeff to
calll Iwhich he says is a NOM number.
first, is that number a recorded line and if so, did we provide that re-recording to the
Commission already?
thanks
Shirley
•'9/11 Closed by Statute
la 1230-1330
Ib 1330-1430
2a 1230-1330
2b 1330-1430
3a 1230-1330
3b 1330-1430
4a 1230-1330
4b 1330-1430
5a 1230-1330
5b 1330-1430
6a 1230-1330
6b 1330-1430
7a 1230-1330
7b 1330-1430
8a 1230-1330
8b 1330-1430
9a 1230-1330
9b 1330-1430
lOa 1230-1330
lOb 1330-1430
9/11 Closed by Statute