Powering your business

Our Mission
To exceed the expectations of our customers, employees and shareholders through technology solutions and innovation. Our Vision To be the best provider of technology, globally recognized and admired as a strategic partner, and act with passion and energy to serve and delight our customers.

2012 Stefanini Proprietary and Confidential

History

2012 Stefanini Proprietary and Confidential

Differentiators

POWERING

Global presence; vision; strength; technical expertise; 16,000+ resources.

YOUR

Customer focus; market knowledge; long-term relationship; flexibility.

BUSINESS

Technology-based business solutions, tailored to your corporate business goals.

2012 Stefanini Proprietary and Confidential

Key Take Away's:

Expand our delivery centers in Europe and Asia Support customers in 30+ different languages Focus on vertical industry practice specialization Develop specific offerings by industry

$ 1.3 billion company in 2013 More comprehensive portfolio of services Create more opportunities for our employees

Big enough yet small enough Exceed customer expectations

Flexibility is key.
5

We will creatively execute on the new goal and strategy.

Offer the flexibility, responsiveness and agility that companies require.

2012 Stefanini Proprietary and Confidential

End to End Services and Solutions

Solutions
Applications Systems Management Management On Demand Corrective Maintenance Projects On Demand

Technology
Infrastructure Service Desk Data Center Management Security Management Print Management

Processes
BPO Business Process Back office services Support Services to Customers

Outsourcing
Systems Development Systems Integration Netweaver XI Service Oriented Architecture (SOA) Web Services Portal Content Management Business Process Management (BPM) Corporate Solutions Implementation Oracle, SAP and Mastersaf; upgrade improvements; Archiving; Reports; Softway Solutions, Supply Chain Management, E-procurement, Business Intelligence, BW, BPC, SAP Analytics, Project Portfolio Mant, Digital Marketing Solutions (Social Qualis and Adobe) Integration Infrastructure Networks Infrastructure Logic Interconnection Sites Enterprise Integration Storage & Transportation Logistics Management Strategic Sourcing and Procurement

Integration and Development

Technology Solutions IT Governance Infrastructure Assessment and Diagnosis

Vertical areas Financial Life & Science Oil & Gas Telecommunication Manufacture Steel and Mining Retail Health Insurance Life Science Public Sector Energy

Consulting 6

2012 Stefanini Proprietary and Confidential

Global Presence
Belgium
Brussels

Denmark
Kobenhavn

Germany
Cologne

Italy
Rome

Romania
Bucharest Sibiu

Sweden Canada
Toronto

U.K.
London Bracknell Brentwood Solihull

Poland
Krakow Warsaw

Stockholm

Switzerland
Neuchatel Lausanne

Portugal
Lisbon

U.S. Mexico
Guadalajara Mexico City Monterrey Queretaro Toluca

France
China Jilin Shanghai Philippines Manila

Atlanta Paris Chicago Spain Davenport Madrid Detroit Ft. Lauderdale New York Richmond

Brazil Argentina
Buenos Aires Cordoba

Panama
Panama City

Chile
Santiago

Colombia
Bogota Barranquilla Medelln

Peru
Lima

Venezuela

Caracas

India Alphaville Hyderabad Aracaju Noida Belm Angola Belo Horizonte Thailand Braslia Bangkok Curitiba Rayong Fortaleza Jaguariuna Maca South Africa Poos de Caldas Pretoria Australia Porto Alegre [ 2 ] Port Elizabeth Melbourne So Leopoldo Recife Rio de Janeiro [ 2 ] Salvador Resources Offices Countries Languages So Caetano So Paulo [ 6 ] (Direct Presence) Vitria

16,000+

73

30

35

Stefanini Direct Presence

Partnership

Language Capabilities

Stefanini provides single-point-of contact multilingual support for its customers globally in 35 languages
Arabic Bulgarian Cantonese Chinese Mandarin Czech Danish Dutch English Estonian Finnish Flemish French German Greek Hebrew Hindi Hungarian Italian Japanese Korean Norwegian Malay Polish Portuguese - Brazilian Romanian Russian Slovak Slovenian Spanish Latin Spanish Swedish Tagalog Thai Turkish Ukrainian

2012 Stefanini Proprietary and Confidential

Global Delivery Model

R S A

Talent Recruitment Center Global Service Desk / BPO Center Application Development Center

RS

S RS A

R S A S R A A S A

A S R A

R S A

Location Location
USA, Canada

Nearshore
Poland Romania

Offshore
Argentina Brazil Mexico Colombia India Peru Philippines Uruguay

Nearshore
Argentina Brazil Canada Mexico Colombia Peru Uruguay

Offshore
India Philippines Romania

Europe

Location
Asia

Nearshore
India Philippines China

Offshore
Argentina Brazil Mexico Colombia Peru Romania Uruguay

Growth
Growth rate of 90% in fiscal year 2008 and 2009 Revenue grew 12 times in the last 10 years

Greater financial stability Sustainable Growth

10

2012 Stefanini Proprietary and Confidential

Product Development

Application lifecycle management IT Sourcing Expertise Business intelligence Infrastructure outsource solutions Custom application development

11

2012 Stefanini Proprietary and Confidential

Human Resources
Resource Management Portal
- Effective web-based tool used to find, recruit, retain and manage talent. - Large resource base in a variety of specialized technologies. - Interactive channel for communication that encourages collaboration as well as sharing of information and learning.
Profiles

16,000+ Global Resources

1,800 EMEA 1,800 Latin America 9,700 Brazil 2,700 North America 600

High Talent Retention Rate

89 %
Planning & Career Tracking
Periodic Evaluations Technical and Behavioral Training Support and Coaching Job Rotation

APAC

Services for Clients

Onsite HR Functions Selection (Consulting, Logistics of Hiring, Training) Follow-up Reports Training (Peer and Shadowing)

12

2012 Stefanini Proprietary and Confidential

Clients by Segment
Banks, Insurance Financial Services 33% Oil & Gas/Energy 9%

Telecom 9%

Steel and Mining 5%

Technology 6%

Health, Life & Science 6% Manufacturing 18%

Public Sector 5%

Services 4%

Retail 5%

13

Long Term Clients

Stefanini focuses on long-term relationships with their customers. The company has relationships with over 500 active clients, including the following:

More than 10 Years

14

2012 Stefanini Proprietary and Confidential

Global Clients
500 Active Clients| 300 Multinationals| 150 Clients with Regional Operations| 35 Global Clients

15

2012 Stefanini Proprietary and Confidential

Sampling of Clients

16

2012 Stefanini Proprietary and Confidential

Marketplace Recognition
Magic Quadrant Participant
Help Desk Outsourcing, North America (2012) Desktop Outsourcing Services, North America (2011) Help Desk Outsourcing, Europe (2011) North America 2012

Top 100 Global Outsourcing

Listed as one of the top 100 outsourcing companies in the world by IAOP (International Association of Outsourcing Professionals), published in Fortune magazine Top 20 provider for the Discrete Manufacturing Vertical Top 5 - Leaders in South America

Datamonitors Black Book of Outsourcing

Global Top 50 Outsourcing Provider for 3 consecutive years 1st Global Outsourcing Help Desk for Level 1 and Level Medium Reliability; Viability; Leadership also in the categories:
Vendor Overall Preference; Training Program; Breadth of offerings, client types, delivery excellence; Scalability, client adaptability, flexible pricing;

Data security and backup services; Support and customer care; Best of breed technology and process improvement

Fast Company Magazine 2011 Worlds Most Innovative Companies

Named to Worlds Most Innovative Companies Top 100 List Named #4 in subcategory of Top 10 Brazilian-based Most-Innovative Companies

Excellence in Globalization 2010 / 2011

In recognition of the international expansion of Stefanini and its best practices

17

Top 50 Power Rankings

Marco Stefanini (President and Founder) and Antonio Moreira (CEO NA+APAC) were listed among the 50 most influential executives in the Nearshore Outsourcing industry.

Marketplace Recognition
Fundao Dom Cabral Top Transnational Companies - 2011
2nd place in the Ranking of Brazilian Transnational 1st with higher percentage of assets abroad

Valor Econmico Top Brazilian Multinational Companies - 2011

1st in Information Technology sector

Exame Biggest and Best Companies 2008/2009/2010/2011

Among the top 50 for sales in the Digital World segment Ranked 37th Overall ranking of 601 of 1000, up and 24 compared to 2010 position and up 140 positions compared to 2009

Isto Dinheiro 500 Best Business in Brazil 2008/2009/2010/2011

1st place in category Technology - Software and Services 1st place in Financial Sustainability 2nd in Human Resources 2nd in Innovation and Quality 2nd in Corporate Governance

18

2012 Stefanini Proprietary and Confidential

Marketplace Recognition

Valor 1000 Among the 1000 Largest Businesses in 2007/2008/2009/2010/2011

Among the highlights Sector 10 in the category Information Technology, Stefanini placed 496th among the 1,000 largest companies in 2011 (up 300 positions over the past 5 years starting in 796th place in 2007)

Anurio Telecom Highlight of the Year - 2011

Featured in the segment of Consulting and Projects

Award for the to use scanned images in SICOOB check clearing

Relatrio Bancrio- Document Scanning Case Highlight - 2011

19

2012 Stefanini Proprietary and Confidential

Stefanini Knowledge Solutions

Performance Focus in Four Areas:
Strategic Project Management Software Engineering Outsourcing of the business area and/or training processes

Information Security

Graduate Diploma in Technology

BPO in Training

Information Technology, Quality, CMMI, SOA and Services, Management, Governance, Innovation and Behavioral

Open, Closed and Custom Courses

Professional Training Courses

Basic training and preparation for certification of IT professionals

Linux

Cobol, CICS, DB2

Mainframe

20

2012 Stefanini Proprietary and Confidential

Partnerships with Brazilian Universities

1. Distrito Federal

2. Distrito Federal

3. Gois

4. Minas Gerais

5. Minas Gerais

6. Minas Gerais

7. So Paulo

8. So Paulo

9. So Paulo

PUC-RS

1
4 5 6 10

10. So Paulo

11. Rio Grande do Sul

12. Rio Grande do Sul

8 9

Stefanini/PUC Development Center

21

11

12

Stefanini/Unisinos Development Center

2012 Stefanini Proprietary and Confidential

Initiative and Participation

Marco Stefanini Global CEO and President of Stefanini
Founder and Vice President of Brasscom Member of the CEO Group, a government committee headed by the President of the Republic, Excellency Ms. Rousseff. This group is made up of CEOs of companies in different industries with the main goal of fostering integration between the United States and Brazil and between Brazil and the United Kingdom. Marco Stefanini represents the sector of Information Technology on the Brazilian side.
CEO Forum Brasil & USA

Brazil CEOs
Josu Gomes da Silva Jos Roberto Ermrio de Moraes Carlos Alberto Vieira Jorge Gerdau Johannpeter Jos Lus Cutrale Luiz Roberto Nascimento Marcelo Bahia Odebrecht Marco Stefanini Frederico Fleury Curado Murilo Ferreira Coteminas Votorantim Banco Safra Grupo Gerdau Sucoctrico Cutrale Camargo Corra Odebrecht Stefanini Embraer Vale

United States CEOs

Andres Gluski John Melo James Albaugh Gregory Page Lee McIntire Vikram Pandit *John Faraci Kenneth Frazier Steve Angel Deepak Chopra Keith Nosbusch Mary Andringa AES Amyris Boeing Commercial Airplanes Cargill CH2M HILL Citigroup International Paper Merck Praxair OSI Systems Rockwell Automation Vermeer Corporation

22

Former Participants: Alain Belda (Alcoa) Rick Wagoner (GM) David Speer (Illinois Tool Work) Craig Barret (Intel) Tim Solso (Cummings) Paul Hanrahan (AES)
*John Faraci, Chairman and CEO (International Paper) chairs the Forum for the U.S. Section
2012 Stefanini Proprietary and Confidential

Community Involvement

As a global organization, we are committed to green initiatives and have established processes and procedures that lessen our impact on the environment and promote green initiatives within our company and on behalf of our employees.

Mission Promote human development, economic and social, through the implementation and support of educational activities that are designed to provide basic vocational training for youth and adults. Certified by ABRINQ Associated with the Ethos Institute More than 45,000 attended in 10 years

Jaguarina Poos de Caldas Porto Alegre Rio de Janeiro So Paulo Jardim Adalgiza So Paulo Jaguar

23

2012 Stefanini Proprietary and Confidential

Thank You