Department of Consumer Affairs has been receiving a very large number of complaints from the consumers regarding shortfall in
the supplies/expectations of the consumers. The complaints cover a wide range of subjects like supply of defective
refrigerators, T.V. Sets, use of poor material by the builders in the construction of flats, non-refund of fixed deposit
amounts by companies on maturity and complaint against unfair trade practice against service providers, etc.
Consumer Grievance Redressal Cell (CGRC) and Consumer Coordination Council (CCC)
The department had set up a Consumer Grievance Redressal Cell (CGRC) in February 2002, for providing services for redressal
of complaints of the consumers belonging to the following categories:
* Sale of defective goods or deficient services and charging of higher prices, etc.
* General grievances including those received from the Cabinet Secretary and the PMO related to consumer matters.
* Attending to the consumer complaints appearing in the columns of the newspapers to the extent possible.
Also, complaints regarding delay in disposal of pending cases with the various districts/States/National Commission were
received and processed and necessary follow up action were taken up as pro-active measures in order to redress their
grievances to their satisfaction. The Redressal Cell had received 2272 complaints upto 31st March 2007. These complaints were
forwarded to the Consumer Coordination Council (CCC) for redressal regarding replacement of goods, re-installation of
telephone/electricity, rectification of wrong bills, possession of allotted flats, payment of amounts due to the investors on
maturity, etc.
Department of Consumer Affairs has been receiving a very large number of complaints from the consumers regarding shortfall in
the supplies/expectations of the consumers. The complaints cover a wide range of subjects like supply of defective
refrigerators, T.V. Sets, use of poor material by the builders in the construction of flats, non-refund of fixed deposit
amounts by companies on maturity and complaint against unfair trade practice against service providers, etc.
Consumer Grievance Redressal Cell (CGRC) and Consumer Coordination Council (CCC)
The department had set up a Consumer Grievance Redressal Cell (CGRC) in February 2002, for providing services for redressal
of complaints of the consumers belonging to the following categories:
* Sale of defective goods or deficient services and charging of higher prices, etc.
* General grievances including those received from the Cabinet Secretary and the PMO related to consumer matters.
* Attending to the consumer complaints appearing in the columns of the newspapers to the extent possible.
Also, complaints regarding delay in disposal of pending cases with the various districts/States/National Commission were
received and processed and necessary follow up action were taken up as pro-active measures in order to redress their
grievances to their satisfaction. The Redressal Cell had received 2272 complaints upto 31st March 2007. These complaints were
forwarded to the Consumer Coordination Council (CCC) for redressal regarding replacement of goods, re-installation of
telephone/electricity, rectification of wrong bills, possession of allotted flats, payment of amounts due to the investors on
maturity, etc.
Department of Consumer Affairs has been receiving a very large number of complaints from the consumers regarding shortfall in
the supplies/expectations of the consumers. The complaints cover a wide range of subjects like supply of defective
refrigerators, T.V. Sets, use of poor material by the builders in the construction of flats, non-refund of fixed deposit
amounts by companies on maturity and complaint against unfair trade practice against service providers, etc.
Consumer Grievance Redressal Cell (CGRC) and Consumer Coordination Council (CCC)
The department had set up a Consumer Grievance Redressal Cell (CGRC) in February 2002, for providing services for redressal
of complaints of the consumers belonging to the following categories:
* Sale of defective goods or deficient services and charging of higher prices, etc.
* General grievances including those received from the Cabinet Secretary and the PMO related to consumer matters.
* Attending to the consumer complaints appearing in the columns of the newspapers to the extent possible.
Also, complaints regarding delay in disposal of pending cases with the various districts/States/National Commission were
received and processed and necessary follow up action were taken up as pro-active measures in order to redress their
grievances to their satisfaction. The Redressal Cell had received 2272 complaints upto 31st March 2007. These complaints were
forwarded to the Consumer Coordination Council (CCC) for redressal regarding replacement of goods, re-installation of
telephone/electricity, rectification of wrong bills, possession of allotted flats, payment of amounts due to the investors on
maturity, etc.