Maged Hussein

Account Manager at NPC (Network Procssing Company)

magedhussein85@gmail.com

Summary
I started out as a Software engineer in Arx ICT (www.arxict.com) outsourced to Cybersource
(www.cybersource.com) . I worked for 1 year as a Payment Software engineer in Cybersource. I then
took a step towards the business side and away of the technical side when i switched to being a
Processor/Business analyst.

After working as a Business Analyst for 1 year i have decided that it is time to educate my self and
that's when i chose to pursuit my MBA degree at Edinburgh Business School.

When opportunity presented its self I joined Network Processing Company "NPC"
(www.npcegypt.com) as an Account Manager.

Specialties
Software Development, Java, Perl, SQL, Software QA, Payment Processor liaison, Business
Analysis.

Experience
Account Manager at NPC (Network Procssing Company)
May 2009 - Present (2 months)
The company was created in 2004 as a result of a merger between CashNet (est 2000) and NTG
(est 2002), both subsidiaries of National Telecommunication Company (NTC).

Incorporated in 2001, NPC is the first third-party processor company in Egypt. NPC provides
Issuing services for Credit, Debit and Prepaid cards, POS and Merchant Acquiring, in addition to
Full ATM driving (including cash forecasting, and filling).

The Company has certified direct connections to Visa, MasterCard, and local 123 network in
addition to processing arrangements with International brands such as JCB, Amex, and Diners
Club.

Realizing the company’s potential, NPC was acquired in 2007 by Network International of the UAE.

Job Responsibilities:

¤ Receive all customer requests / complaints and follow-up internally until their delivery/solution.

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 ¤ Ability to handle customers when problems exist and be able to limit their expectations.

¤ Close monitoring of client growth and streamlining any issues to achieve the set growth goals.

¤ Build and maintain relationship with clients.

¤ Consult clients on the retail business and offer new solutions based on the company offering.

¤ Manage the sales process with reasonable independence in a cost-effective manner.

¤ Position the client to win sales opportunities by executing and communicating an effective selling
strategy.

Business Analyst at Arx ICT

August 2007 - May 2009 (1 year 10 months)
1) Outsourced to Cybersource as a Payment Processor Analyst
2) Working on Multiple projects in Arx as a Business Analyst
3) Outside from the scope of Business Analysis I have a main role in Arx's Marketing and Strategic
Planning. Part of my role is:

o Defining the Company's Mission and Vision Statement

o Contributing to the Company's Marketing Strategy
3 recommendations available upon request

Processor analyst at CyberSource

August 2007 - May 2009 (1 year 10 months)
1) In charge of compliance with Processor Specifications
2) Defining Supported v.s. Unsupported Features and Uses Cases
3) Maintaining and Documenting API-Level Logic and High Level DB interactions
4) Providing Support for product engineering, QA, CS, and PM
12 recommendations available upon request

Software engineer at Arx ICT

September 2006 - August 2007 (1 year)

Software Engineer at CyberSource

September 2006 - August 2007 (1 year)

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Education
Heriot-Watt University
MBA, Businees Administration, 2008 - 2012

Cairo University
Bachelor's, Computer Science, 2002 - 2006
Activities and Societies: SCCI (Students Conference for Computer and Information)

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Maged Hussein
Account Manager at NPC (Network Procssing Company)
magedhussein85@gmail.com

18 people have recommended Maged

"Maged is one of the best coworkers that you love working with them. He is a broad knowledge and
he works to the fullest extent. He is really in addition to any company working with."
— Eslam Aly, Administrative Manager, Arx ICT, worked directly with Maged at Arx ICT

"Maged is a really nice person to study or work with. He's always very anxious to learn more and
more. You could always notice him either working on some assignment, helping someone out on
his, or even debating about the the best solution for a certain problem. To sum up Maged is a
brilliant hard worker who never tends to run out of solutions."
— Amr Fathi, studied with Maged at Cairo University

"Maged is a highly competent engineer with excellent technical and communication skills. He was a
highly valued asset on our team."
— David Taylor, Senior Program Manager, CyberSource, worked directly with Maged at
CyberSource

"Maged was my colleague for 4 years during College , maged has a very good personal ethics he
also has agood asset to be a member of any team"
— Mohamed Alatroush [matroush.ntg@gmail.com], studied with Maged at Cairo University

"Maged is one of the best hard ,smart and loyal workers I had ever worked with, Maged has
consistently demonstrated a strong work ethic and a dedication to success . Beside his position as
Processor Analyst ,he is also in an unofficial leadership role. Many of his co-workers -and I am
proudly one them- seek his advice and support. he is always there for them and is quite
comfortable in the role. I feel his budding leadership abilities will become even more effective day
after another."
— Mohab Sarhan, Quality Assurance Engineer, CyberSource, ArxICT, worked directly with Maged
at CyberSource

"Maged is really an awesome Engineer, I worked with him in a community work at the Faculty, and
he showed great management and personal skills, he is to the point and take care of details, in

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addition to exceptional soft-skills, high team playing skills, he can raise the team spirit and get the
job done. Maged really has unique personality, what you need in an engineer or an analyst than
great soft-skills, unique personality, client facing capabilities, and great performance in critical
issues. I would recommend Maged to any Client and Company, and i hope to join him in a team in
the Future."
— Ayman Emam, studied with Maged at Cairo University

"Maged is the suitable one for processor analyst job as he know what shall to be done, from my
work with him i found he is very co-operative and provide all possible help to his team members .
really it is honor for me to work with Maged"
— Mohamed Ahmed Besary, QA ENGINEER, CyberSource, worked directly with Maged at
Cybersource

"Maged is dedicated to doing a thorough and well rounded job for every project he works. He
researches the details, identifies the issues and communicates well with all team members clearly
and concisely. He is a wonderful asset for this company!"
— Catherine Hammes, Sr. Processor Analyst, CyberSource, worked directly with Maged at
Cybersource

"This person is oustanding. He is a self-starter, proactive in solving problems, has the polish to deal
effectively but courteously with difficult third parties. He will take steps to solve whatever problem
comes up and will step outside of his typical job specific duties to move things forward. He has
good English and good communication skills, and very good technical skills. He is extremely
hardworking and flexible to working with different time zones hours in order to participate actively
on a daliy basis. He is always on time to meetings and is very responsive to all communications
and clear in articualting the problem and possible solutions. His work skills & style are very mature.
It is my pleasure to recommend him and I welcome any additional contacts in this regard. I can be
reached more quickly through my work email which Maged can provide. Regards Vicky Gottlieb"
— Vicky Gottlieb, Senior Program Manager, Cybersource, worked with Maged at Cybersource

"Maged does a very thorough job when certifying a new product. The job he does requires great
attention to detail and patience, both of which he exemplifies in his work. He's a great person to
work with and always gets the job done."
— Scott Serrano, QA Engineer, CyberSource, worked with Maged at Cybersource

"Maged has very good analytical abilities, his technical background is so strong too, he can write
very good documents too, you can count on him."
— Bahaa Zaid, Software Engineer, Arx ICT, worked directly with Maged at Arx ICT

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"Maged is atalent Processor analyst who make sure to complete his tasks as it good as it should be
, moreover he provide all possible help to his team members which makes he one of the most
effective members in his team"
— Ahmed Samy, SoftWare Engineer, CyberSource, worked directly with Maged at Cybersource

"Although Maged and I worked briefly together, he was very cooperative and friendly. He is also
very detailed and thorough in his work and explanations."
— Amy Cho, Associate Quality Assurance Engineer, CyberSource, worked with Maged at
Cybersource

"Maged does a great job. He is an innovative engineer, always there with a set of solutions but
having defined the best solution. He's positive and always cheerful even under pressure. He's a
total joy to work with."
— Vic Dolcourt, Product Manager - Risk Products, CyberSource Corporation, worked with Maged
at Cybersource

"Maged is a very good co-worker, I have worked with him for about 1 year and 9 months, during this
period he was a helpful and supportive person. He is trying to do his best to help others. On the
other hand he is doing his own work with high level of proficiency. The remarkable thing is that he
has a very funny spirit."
— Mohamed Alesh, Software Engineer, Arx ICT, worked directly with Maged at Cybersource

"Maged has worked for Arx as a Software Engineer for 1 year during which time I have seen rapid
improvement in his performance and growth in his experience. This was the main reason why I saw
fit to promote him to be a Processor Analyst. Maged is a true professional and is an asset to any
company."
— Wael Ellithy, CEO and Founder, Arx ICT, managed Maged at Arx ICT

"As a Processor Analyst, Maged is a great asset to Cybersource consulting team. His excelled in
his ability to analyze and transform the specifications to meaningful documentation. With his
additional Java Development skills, Maged could also contribute to the team on a much detailed
level. Maged is a very good team player and communicator."
— Biju Abraham, Software Development Manager, CyberSource, managed Maged at
Cybersource

"Maged is a very smart indivdual with a lot to contribute to a team. He takes the time to understand
what is asked of him and works with the team to accomplish the team goals. A great asset to any
team."

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 — Jason Eaton, Engineering Director, CyberSource Corporation, managed Maged at Cybersource

Contact Maged on LinkedIn

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