THE UNIVERSITY OF HONG KONG FACULTY OF BUSINESS AND ECONOMICS School of Business BUSI0023A_IIMT3635A Operations and Quality Management

2013-2014 First Semester

I. Course and Instructor Information Instructor: Avi Taheri Email: Taheri@hku.hk, avitaheri@gmail.com Office: 13-F KK Leung Building- room 1319 Phone: 3917-1640 Consultation times: By appointment Pre-requisites: NA Schedule: Wednesday 9:30am 12:20pm Class Room: KKLG102 Textbook: Operations Management William J. Stevenson & Sum Chee Chuong McGraw Hill, 9th Edition ISBN 978-007-127062-5

II. Course Description and Objectives This course provides a general introduction into the basic concepts and principles of management of manufacturing and service operations. Emphasis will be on both the quantitative and qualitative aspects of operations management with the intention to give students exposure to the major topics in operations management. Operations management has traditionally been defined as a transformation process. Inputs (such as material, machines, labor, management, and capital) are transformed into outputs (goods and services). Operations management works to ensure that the transformation process is performed efficiently and that the output is of greater value than the sum of the inputs. Over the past twenty years, operations management focused less on cutting cost but more on quality improvement. Quality was no longer a technical issue, but a business issue. Quality is considered a key competitive advantage and all operation functions inside the organization focused on the firms ability to produce goods or services that meet customers expectations. This course is designed to give the student a perspective of operations and quality management within the changing facets of global competition. Course objectives

1. To understand the evolution of operations and quality management 2. To understand the fundamental concept of operations strategy 4. To understand the major concepts of quality management 5. To integrate a generic framework for managing operations and quality improvement 6. To explore the concept of customer value as a source of competitive advantage

III. Learning Outcomes On completion of this course, students should be able to ILO1. Develop an understanding of the complex issues surrounding operations and quality management in manufacturing and service operations. ILO2. Use systematic approaches in assessing operations and quality capability of organizations. ILO3. Apply process improvement tools to redesign an organization operations process. ILO4. Develop skills in the design and implementation of an effective operations management system. IV. Alignment of Program and Course Outcomes Program Learning Outcome 1. Acquisition and internalization of knowledge and skills in key functional areas 2. Application and integration of business knowledge 3. Inculcating professionalism and leadership 4. Developing global outlook 5. Mastering communication skills Course Learning Outcome ILO1, ILO2, ILO3, ILO4 ILO2, ILO3, ILO4 ILO1, ILO4 ILO1 ILO3, ILO4

V. Teaching and Learning Activities 1. Lecture: Interactive lectures on major concepts and issues with PowerPoint slides are conducted. Students will be invited to share their view and experience in applying the concepts. 2. In-class discussion: Discussion questions and case studies will be provided to encourage a group or individual student to participate in discussions and share views. 3. Video: Students are required to discuss a specific set of questions based on the video. 4. Industrial exposures: To expose students to operations and quality management in a realworld setting, either corporate executives will be invited to give their perspectives and experiences or field trips to industries in the region will be arranged. Students will be required to submit a one-page paper on what was learned and discovered from the speaker.

5. Individual case analysis: Students will study and analyze a given case; propose suggestions and recommendations and write a report to be submitted. 6. Group project: Students will be divided into groups and will conduct a processreengineering project. Each group makes a 30-minute presentation and submits a group report. VI. Assessment Individual Attendance, Participation and quiz Individual Paper- Case Studies Group Project Total VII. Standards for assessment Individual Paper Each student will be required to complete an individual case study based on a case assigned during the term. The case would be on process management or international process standard. Each student will be required to conduct a process audit of a company and submit a report in assessing the operations processes of the company. The grading will factor in: 3. Content of the report 4. Writing Style 5. Presentation and Discussion Group Project Students will be divided into groups and will conduct a process-reengineering project. Each group makes a 25-minute presentation and submits a group report. The group presentation and group report will be evaluated based on the five criteria (i.e., presentation style, content coverage, articulation on critical issues, use of process improvement tools, quality of interaction at the Q&A session, and the content of the report). In determining the grade, input from other groups evaluation and their questions are being considered. Grading Criteria ILO A+ A AILO1 ILO2 ILO3 ILO4 Very Good to Extremely well Preparation for all criteria. 20% 40% 40% 100%

B+ B BGood to Very Good Preparation for all criteria.

C+ C CFair to Good in all criteria

D+ D Fair in all criteria

F Fail to submit papers and no preparation for criteria

Attendance and Participation Attendance will be taken for the lectures. The attendance and individual sharing in class will be considered in assigning points for attendance and individual participation. VIII. Academic Conduct The University Regulations on academic dishonesty will be strictly enforced! Please check the University Statement on plagiarism on the web: http://www.hku.hk/plagiarism/

IX. Course Schedule

SESSION

TOPIC Introduction to Operations Management Major Topics: Introduction to operations management and its relevance in todays organization. A brief history of operations and quality management and the issues and trends in business. Discussion of assignments: Individual paper and Group project Required Reading: Course Textbook - Chapter 1 Designing Operations: Competitiveness, Strategy and Productivity Major Topics: The issues of competition, strategy and productivity and its fitting of operational activities into corporate strategy. Tutorial: Case studies. Required Reading: Course Textbook Chapter 2 Designing Operations: Product and Service Design Major Topics: The impact of product and service design on operations and organizational performance. Design of product and services with legal, environmental and ethical considerations. Tutorial: Case studies. Group Project: Submission of Groups and Leaders Required Reading: Course Textbook Chapter 4 Designing Operations: Capacity Planning Major Topics: Strategic capacity planning to achieve a match between the long-term supply capacities and the predicted long-term demand of an organization. Group and Individual Project Discussion Required Reading: Course Textbook Chapter 5

4 Sep, 2013 Session 1

11 Sep, 2013 Session 2

18 Sep, 2013 Session 3

25 Sep, 2013 Session 4

Designing Operations: Management of Quality Major Topics: The concept of quality control and process control. Evolution of quality management; definition of quality and the tools. Tutorial: Case studies. Submission of Group Project Industry choice- page outline Required Reading: Course Textbook Chapter 9 Designing Operations: Sustainability 9 Oct, 2013 Session 6 Major Topics: Describing corporate social responsibility, sustainability and disassembly. Tutorial: Case studies Required Reading: handout

2 Oct. 2013 Session 5

16 Oct 2013

Reading Week Field trips just before or after

Designing Operations: Quality Management Major Topics: Designing quality into process. Tutorial: Case studies. Submission of Individual papers Required Reading: Course Textbook Chapter 10 Managing Operations: Supply Chain Management Major Topics: Definition of supply chain management, its needs and the steps for creating an effective SCM. Tutorial: Case studies. Group Project Discussion Required Reading: Course Textbook Chapter 11 Managing Operations: Inventory and scheduling Major Topics: Requirement for effective inventory and scheduling. Tutorial: Case studies. Final Group Project Discussion Submission of Group papers on midnight of Nov 10th Required Reading: Course Textbook Chapter 12

23 Oct 2013 Session 7

30 Oct, 2013 Session 8

6 Nov, 2013 Session 9

13 Nov, 2013 Session 10 20, Nov 2013 Session 11 27 Nov, 2013 Session 12

Project Presentations

Project Presentations

Project Presentations and Summary