Jose G Silva MSEE, PMP - IT Program and Project Manager

jsilvax@ix.netcom.com
(408) 836-6156
Linkedin Profile - http://www.linkedin.com/in/josegsilva

MANAGEMENT AND LEADERSHIP:

• 10+ Years managing technical and operational IT Infrastructure with progressive

roles.
• 12 Years project management experience in IT and Software Development
• 4 Years Data Center and Network management.
• Sustained positive leadership and high team morale amid organization restructuring
acquisition operations, and cost constraint transitions.
• Managed worldwide cross functional teams of staff between 10 – 45 members.
• Mentored, managed team of individuals.

CORE STRENGTHS:

• Global Technology Management

• Project Management
• Vendor Management
• IT Infrastructure
• IT Operations
• Data Centers

PROJECT MANAGEMENT:

• Program Manager for over a 100 projects for Manufacturing, Engineering and Quality
for Cisco Systems resulting in provisioning Storage, Servers and People more than
30 projects.

• Experience working on large worldwide IT systems of over 20,000 machines

supporting traffic for Yahoo

• Experience in Change Management processes to replace the existing Infrastructure in

Cisco; resulting in increased predictability and visibility of all requests and capacity for
IT shared resources.

• Member of PM team implementing cost reduction of $7,000,000 per year for

voicemail services; completing Cisco Unity program and replacing AVAYA worldwide;
removing 169 Octel systems and reducing voice messaging servers by more than
70%.

• Managed Unity voice mail implementation and deployments Reducing Voice-Mail

operating expenses with self-service support and automated service provisioning.

• Implementation Manager for IP Redirector with Projected Business Value of

$349,980/yr resulting in user time costs reduction; $40,000/yr operational support
cost reduction

• Experience in PMO environments as well as Project Life Cycle (PLC) process,

phases and implementation tools as well as SLAs, SOWs and requirements
management.
 • Member of PM Team that implemented cost reductions of $7,000,000 per year for
voicemail services; completing Unity program and replacing AVAYA with Cisco Unity
worldwide.

 Capacity Planning for DH operations for ~9000 PowerEdge DELL Rack servers Quad
Core / Dual Core including implementation of Data Collectors, Receivers and Data
Clusters for Yahoo Colos in Singapore, Taiwan, and Washington State.

TECHNOLOGY SUPPORT / IMPLEMENTATION:

• VMware ESX
• Oracle 10G
• Sun Solaris
• Cisco Unity Voice Mail
• Dell PowerEdge Servers
• CISCO MPLS routers and switches,
• JUNIPER Firewalls,
• LANTRONIX Console Managers
• RIVERBED monitors.

PROCESS IMPLEMENTATION:

• Managed provisioning for Demand Clearing for over 100 projects resulting in
Provisioning Servers, Storage, VMs, Kintana workflows, $U and Resources for over
30 projects; and a successful introduction of Demand Clearing for Cisco Systems.

• Worked to implement and introduce new tools like Propel / PPM resulting a
centralized repository for projects and programs.

• Experience Working with Storage, Hosting, Database, Virtualization, and Security

teams as well as other teams in Bangalore, North Carolina and San José for Cisco.

• Experience in Change Management processes to replace the existing Infrastructure in

Cisco; effectively changing roles and responsibilities across IT for effective command
and control resulting in increased predictability and visibility of all requests for IT
shared resource capacity, including key people and material resources by forecasting
and demand management.

VENDOR MANAGEMENT AND NEGOTIATION:

• Coordinate Circuit Installations with Level 3 and Global Crossings for SanDisk MPLS
WLAN

• Managed vendors AT&T, Orange Services at Apple installations for 40% retail store
equipment installed and connectivity proof of concept installed in Flagship stores in
San Francisco, Chicago, New York and Atlanta.

• Responsible for communications with Cisco Clients, Estimation Office, Manage

Supply and Demand and Swimlanes teams resulting in an effective implementation of
new company wide processes for Cisco.