Sustaining Entrepreneurship in Indian family Managed Business

Company / Organization Name & Address

What Industry Are You Currently in?

a Product Manufacturing b Retail Business c Professional Services

e Wholesaling d Distributor f Other Please specify

When was Your Company / Organization Founded? How many Shareholders does your Company have? What Generation of the family business do you belong? Since the business started, how many generations of the family have been involved in the operation of the firm? How many generations of the family are currently involved in the business? What is your title and role in the business? What is your Highest Educational qualifications? Is your educational background relevant to your core family business? How many years have you spend working in companies outside the family business?

a Founder b 1st Generation c 2nd Generation a One b Two c Three a One b Two c Three a Primary School b Secondary School c Diploma a Yes b No a None b 0-2 years c 2-5 years d 5-10 years a None b 0-2 years c 2-5 years d 5-10 years a Clerical b Middle Management c Senior Management d Director

d 3rd Generation e Other -please Specify d four e Other Please Specify d Other Please Specify

d Bachelors Degree e Masters f Other- Please specify

e 10-15 years f Other Please specify

How many years have you spend working in the family business?

e 10-15 years f Other Please specify e Other Please specify

At what level did you first join the family business on a full time basis?

How many years did you actually work in the family business before taking control?

In your opinion family members are motivated to join and contribute to the business because of: What was the approximate sales revenue /turnover of your business for the year 2011-12?

a None b 0-2 years c 2-3 years d 3-5years a Loyalty b Out of guilt c Obligation d to Grow the business a 50 Lacs -1 crore b 2 crore to 10crore c 3 crore to 15crore g. 100 to 500

e 2-5 years f Other-please specify

e Responsibility f Other-Please specify

d 5crore to 20crore e 21crore to 50crore f 51 to 100 crore h above 500

What was the average increase/decrease in the revenue per annum for your company between 2006-2012 ?

a Growth 1% - 10% per year b Growth 10% -20% per year c Growth 20% -35% per year d Growth 35% -50% per year a 0% -5% b 5% -10% c 10%-15% d 15%-25% a 1-10 b 10-20 c 20-30 d 50-100 a Family Networks b Friends c Customers d Newspapers and Media a Once a week b Once a month c Once in 3 months d once in 6 months

e Growth in excess of 50% f Decline 1% -20% per year g Decline 20% -50% h other-please specify e 25%-40% f 40%-60% g Greater than 60% h Less than 0% i Other Please specify e 100-300 f Other please specify e Other please specify

What was approximate net profit margin /mark up that your business operates on ?

How many people does your company currently employ?

From where do you get important information to run the business?

How often do you held family meetings to discuss the business?

e Once a year f None g Other Please Specify

How many members ( both family and others) are on the highest management team ? Of this how many are family members? Of the family members involved in the operations of the firm how many are men and women? Do you have cousins working in the firm? Do you have children working in the firm? Does your company have a board of directors? Who are represented in the board? Men Women-

a Yes a Yes a Yes

b No b No b No

Personal and Family Relationships

Stron gly Agree

Strongly disagree

I feel that I promote good working relationships with my family members Family members work hard and maintain unity within the organization All the Family members involved in the business pull their weight and work hard I believe some members in the family are more dominant and powerful than others.

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Management and Strategic Planning

Performance of each family member is clearly tracked and monitored Business and family strategic planning promotes continuity in the family business. My company has written mission statement The family members working in the business actively took part in deciding the mission statement for the company My company has growth objective for the next 12 months My company has growth objective for the next 3 -5 years I feel that the objectives are clearly communicated to the family members working in the company The family members working in the business actively took part in deciding the objective for the company I feel that top management team are more focused on strategic direction than day to day operational detail I believe that the business objective and methods of the founder still influence the current top management style 1 1 1 YES 1 1 1 1 1 1 1 2 2 2 2 2 2 2 3 3 3 3 3 3 3 2 2 3 3 4 4 2 NO 4 4 4 4 4 4 4 5 5 5 5 5 5 5 6 6 6 6 6 6 6 5 5 6 6

Succession Planning
I Believe it is important to have formal written succession plan Inheritance issues and plans have been clearly addressed within the family Our company has a written succession plan I believe it is important to have formalized criteria for choosing successor All the family members working in the company are aware of the succession plan Formal education is a pre requisite for entering the family business I feel it is important that the successors has worked outside the organization before joining the business There is an entry level position for each family member joining the business 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 6 6 6 6 6 6 6 6

I believe there is a clear motivation for why the successors should join the family business I feel that there is a clear commitment from the successors to the business I believe that there exists sibling rivalry within the family business There is currently a clearly identified successor for the business

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a Yes

b No

c Don Know

Ownership and Organizational Structure

I feel the business is well structured and every member of the family knows what is expected of him/her Key management decisions are made after involving most or all of the family members I feel that the other family members in the organizations care about me I feel that all the family members are comfortable reporting to other family members The controlling owner has effective personal power over decisions I feel all cousins in the business collaborate over decisions There are clear written rules and job descriptions for each family members in the firm 1 1 1 1 1 1 1 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4 5 5 5 5 5 5 5 6 6 6 6 6 6 6

Generational Issues
There exits great to let go of the business by the senior generation Families are united over generations by their visions values and emotional bondage I believe the next generation in my family is ready to take on the business I feel that the previous generation have comfortably been able to let go of the business I feel that there is adequate preparations made to allow the next generations to take over the business smoothly 1 2 3 4 5 6

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Conflict in the business

I believe open communication should be encouraged in the business Family members are never in conflict or disagree with the management decisions There is no conflict or disagreement between family members The company has a formalized disciplinary and grievance process application to family members I believe we actively communicate what is happening in the business with the rest of the family The oldest person in the family resolves all business and family conflicts I feel that one person should be in charge of maintaining the harmony in family 1 2 3 4 5 6

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Culture and Values

I believe that there is trust between the family members of the business I am shaped by my cultural and traditional beliefs I am more interested in protecting the family image and being generous in the community than managing a sophisticated performance driven company All members of the family share the same values and traditions All members of the family work together as a team All members of the family trust one another I feel other family members are resentful of my position in the firm I believe family members treat each other as significant I am loyal to the family business There exists rivalry or hostility within members of the family in the business I feel that my culture and values help me a lot, doing my business smoothly and successfully The culture and values have a same influence on all the members of family 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6

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Governance
Ownership rights and shareholder agreements are clearly laid down for all members of the family I believe that there is transparency and clarity between all the members of organization, while implementing new decisions and policies. I feel there is respectful cooperation within family members and the business Frequent family meetings are held to discuss important Business Decisions Views and opinion of all family members are considered while taking decisions Youngsters in the family are involved in taking decisions I feel Head of the Family sometimes takes decision without considering others view. I believe that head of the family is not always judicious while taking decisions and it affects good will of the family 1 1 2 2 3 3 4 4 5 5 6 6

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Respondents Name and Signature