Spectrumof OneStop-FBCO

Partnerships

FBCOs
FBCOs Track FBCOs, FormalizeFBCO Customer-
conduct
provide assessimpact relationships, driven
outreach,
servicesto on WIA engagein performance
refer
WIA outcomes MOUsto feestructure
individuals
customers providetargeted
to OneStop
services

Time+ Technical Assistance+ Accountability + Resources

DRAFT

• The left of the above graph is characterized by less formal relationships and a
larger number of FBCOs partnering with the One Stop.

• Moving to the right, relationships become increasingly formalized and the number
of FBCOs engaged in each successive type of partnership decreases. This is
because One-Stops weed out FBCOs that do not contribute to One Stop goals
and/or WIA outcomes (i.e. not serving specific populations or providing services
to fill gaps in One Stop service offering).

• The graph can also depict progression of FBCO/One Stop partnerships over time
and how to get to more formal relationships. This can be helpful if a One-Stop is
unsure of what kind of relationship will work best; staff can assess which partners
are performing the best over time and then eventually set up more formal
agreements with those FBCOs.
 Partnerships FBCO Activities / Tasks Est. Tools
Location Staff
Time
Loose referral relationship: Typically either • Referral
Very the One-Stop or FBCOs refer clients to the Tracking
other for services; little tracking or follow-up Form
Informal Tier One Off-site .5 hr/wk
required • Job
readiness
checklist
Referral relationship formalized: Cross • Referral
referrals between the FBCOs and One-Stop; Tracking
systems are in place to track referrals; some Form
communication required between partners. 1.5 • Referral
Tier Two Off-site
hrs/wk cards
• Job
readiness
checklist
One-Stop tracks individual FBCO efforts and • Referral
assess the FBCO’s contribution to WIA Tracking
outcomes: like Tier Two, plus the One-Stop Form
determines whether WIA customers served by 3 hrs/wk • Referral
the FBCO achieve WIA outcomes and + cards
identifies those FBCOs that contribute most to hosting • Job
Tier Three Off-site outcomes to become “partners.” In addition, readiness
ongoing
One Stops may work with FBCOs to improve partner checklist
their performance over time. mtgs • Mgmt
reports
• Partner mtg
materials
• Referral
Tracking
Form
One Stop has identified better-performing • Referral
FBCOs through tracking efforts, and begins to cards
engage in formal agreements with FBCOs: • Job
MOUs lay out targets for the number of 5 hrs/wk readiness
clients to be served and the outcomes to + checklist/
On-site achieve with these clients. One-Stop monitors partner assessment
Tier Four or performance, provides technical assistance to mtgs forms
off-site FBCOs to overcome challenges, and further + • Mgmt
whittles down the group of FBCOs for the TA (as reports
next level of partnership. Repercussions for needed) • Partner mtg
not meeting outcomes (or for low materials
performance) related to long-term • Targets/
participation in network of partners. indicators
Very
• Capacity for
Formal
delivering
TA
• Referral
10-15 Tracking
hrs/wk Form
+ • Referral
One-Stop engages in customer-driven cards
performance fee structures with FBCOs (i.e. partner
mtgs • Job
fee for outcome relationship): financial
readiness
compensation emphasizes customer choice +