Inspiring innovation to create a competent culture of knowledge sharing in your organisation

Knowledge Management for the Australian Government

One day CASE STUDY led connected forum with two post-forum workshops
10 11 October 2013, Rydges Capital Hill, Canberra

Knowledge Sharing and Reusing - Best practice Developing able Communities of Practice Addressing issues of cross institutional, departmental and jurisdiction collaboration Securing open-access and interoperability Case Study: Knowledge Management & Innovation Case Study: Delivering a connected service Case Study: The eExtension initiative Case Study: Working across departmental silos Case Study: Understanding Regional Australia; [In]Sight Panel Discussion: Exploring Knowledge Management from a magnifying lens

Forum Speakers
AusAID Department of Environment and Primary Industries

Qld Government; Department of Agriculture, Fisheries and Forestry (DAFF) IP Australia

Post-forum workshops
Friday, 11 October 2013
Workshop A: Taking Knowledge Management in your organisation to the next level with behavioural economics, gamification and other advances Facilitated by: Dr. Michael Nelson, Management Consultant, SmarterKnowledge; Formerly Partner at Deloitte Workshop B: Introducing Social Network Analysis for Business Facilitated by: Graham Durant-Law, Owner and chief scientist, HyperEdge Pty Ltd

Department of Human Services Regional Australia Institute

Current Forum Partners:

Members of organisations that are supporting the forum will receive $200 off the normal cost to attend the forum (normally only $100) Those attending or have attended KM Australia 2013 you will receive $300 off the cost of joining the forum * These two offers cannot be used together or with
any other offer.

Brought to you by: Knowledge Management Australia

Attended KM Australia 2013? Only $695 plus gst to attend the forum

w w w. a r k g r o u p a u s t r a l i a . c o m . a u

This is a case study led forum designed directly for the Australian Government and addresses the unique aspects that it takes to tailor, implement and maintain a knowledge management programme for the public sector. In todays fast paced world where talent comes and goes, what can be more valuable for an organisation than each individuals unique journey - shaped by experiences, failures and successes. Capturing this journey effectively and sharing it inventively can dramatically improve an organisations productivity and growth, and it is this wealth of learning that makes almost everyone today, an invaluable knowledge worker.

AGENDA

Knowledge Management for the Australian Government

10-11 October 2013, Rydges Capital Hill, Canberra
When organisations function unaware of what they already know, they lose precious time delving in tasks that may have already been executed, instead of enhancing them. While most government bodies already practice some form of knowledge management, very rarely is the process and policy structured or steam-lined. Challenges in the form of cultural and physical proximity, as well as cross departmental, institutional and jurisdiction continue to exist, presenting a fresh burst of issues at every juncture.

COnnected forum - Thursday, 10 Oct 2013

8.30 Registration and refreshments 9.00 9.15 1.30 Chairperson's opening remarks Benchmarking Knowledge Management in Australian Government Colette Raison, Director, Adept KM Making sense of Knowledge Management within the Government Sector How does a government department make sense of knowledge management? Some knowledge management actions (Communities of Practice) and pitfalls to watch out for How to bring knowledge management together within the organisation for positive results Brad Hinton, Associate Director, Library & Knowledge Services, AusAID

Case Study: Queensland Government: Building a connected organisation to deliver on local and national priorities What Australian Governments can learn from a 9 year investment in national knowledge networks in the US through the eXtension initiative Designing a Community of Practice to connect those working along the beef supply chain in northern Australia Local successes in using modern communication technologies to engage with geographically distributed audiences John James, eExtension Team Leader, FutureBeef, Queensland Government; Department of Agriculture, Fisheries and Forestry Case Study: Regional Australia Institute: Understanding Regional Australia with [In]Sight, Australias Regional Competitiveness Index [In]Sight providing policy makers with easily accessible information on each local government area and regional development around Australia Understanding the differences between regions, their diversity and how this impacts on policy design and decision making [In]Form Australias largest online library of regional research to facilitate easy access to policy knowledge for regional issues How [In]Sight and [In]Form can assist policy makers and public servants across state, federal and local agencies to access and use consistent, up to date information on each region of Australia

2.15

10.00 Exploring the cycle of knowledge sharing What does the effective capture & reuse of knowledge entail? Harnessing best practices and improvement opportunities Addressing change management requirements tba 10.45 Morning refreshments and networking - tweet #kmgov 11.00 Workplace Innovation in the Australian Public Service Case Study: IP Australia: Knowledge Management and the generation of ideas Importance of knowledge transfer to bring products and services to market Innovation and collaborative networks Ideas generation and follow through in the workplace Paulette Paterson, Strategy, Planning & Research Manager, IP Australia 3.00 3.15

Jack Archer, General Manager - Policy and Research, Regional Australia Institute Afternoon refreshments and networking Case Study: Department of Human Services: Working across Departmental Silos; A government transformation project Introducing a common funding agreement for the Victorian not-forprofit sector Balancing cultural and technological transformations Developing a license to operate Enhancing the ability to broker service outcomes

11.45 Case Study: DEPI: KMs contribution to delivering connected services Emergent collaborations relevant to Australian agriculture and state land services Creatively arranging KM systems, networks and capabilities to serve citizens Are new business systems required to support knowledge intensive industries? Richard Vines, Knowledge Management Specialist, Department of Environment and Primary Industries

This case study required a high level of across-government support to progress and rates as a successful KM reform initiative
Jen McKinley, Compliance and Regulation Manager, Department of Human Services Panel Discussion: Exploring Knowledge Management from a magnifying lens Encouraging cross departmental, institutional and jurisdiction collaboration Building incentives around knowledge sharing Addressing open access and interoperability Maintaining consistency between meta-data repositories and data systems Systems to enable the sharing of public expertise across institutions and jurisdictions Richard Vines, Knowledge Management Specialist, Department of Environment and Primary Industries Brad Hinton, Associate Director, Library & Knowledge Services, AusAID Dr. Michael Nelson, Management Consultant, SmarterKnowledge; Formerly Partner at Deloitte Chairpersons closing remarks and end of connected forum

4.00

12.30 Networking lunch (Let us know if you have any special dietary requirements 2 weeks prior to the forum)

5.00

POST- FORUM workshopS Friday, 11 October 2013

Taking Knowledge Management in your organisation to the next level with behavioural economics, gamification and other advances

Registration: 8.30 am Workshop starts: 9.00 am Workshop ends: 12.00 pm Facilitated by: Dr. Michael Nelson, Management Consultant, SmarterKnowledge; Formerly Partner at Deloitte About the workshop: What are the major hurdles for effective knowledge management in your organisation? Collaborating with other organisations (public, private or not-for-profit) and citizens? Involving remote teams? Getting the most out of consultants, contractors, IT vendors and other service providers? Be a part of a collaborative, interactive session with Dr Michael Nelson where your challenges will be dissected and cutting-edge interventions will be identified. Think through the potential impact of the latest thinking on gamification, decision making, behavioural economics, mobile technology, social media and data analytics on your organisation's knowledge management. Learn about cutting-edge approaches for taking knowledge management in your organisation to the next level Discuss your organisation's knowledge management challenges, and Identify interventions that will improve your organisation's knowledge management and set up a foundation for next frontier: improved organisational decision-making About the workshop leader:
Dr. Michael Nelson is a Management Consultant with over 20 years of experience, having been a Partner at one of the worlds largest consulting firms and focusing on the Australian Government for the past 10 years. Dr. Michael has developed knowledge management strategies for a variety of organisations, including a construction company with 140,000 employees that has projects as diverse as building LNG processing plants in the middle of the desert as well as building the largest shopping mall in the world. He has also worked for government departments in Australia and Asia, global project management companies, Asian energy companies and global law firms. Dr. Michael is passionate about creating and applying thought leadership, and has specific expertise in how disruptive technologies can impact government services, Knowledge Management, Decision Making and structured problem solving using Systems Thinking. He has also taught knowledge management principles at a post-graduate level.

Introducing Social Network Analysis for Business

Registration: 12.30 pm Workshop starts: 1.00 pm Workshop ends: 4.00 pm Facilitated by: Graham Durant-Law, Owner and chief scientist, HyperEdge Pty Ltd About the workshop: Social network analysis techniques detect patterns of social ties and relationships among people, to provide both a visual and a mathematical analysis of human relationships. The usual intent is to identify those individuals who are the central connecters, knowledge brokers, and boundary spanners of the organisation. A central connecter is someone who is highly connected to many others in the network, who may be either a key facilitator or a gatekeeper; a broker is someone who communicates across subgroups; and a boundary spanner is a person who connects a department with other departments. This half-day seminar introduces participants to social network analysis, as a means to empirically measure and visualise how their organisation really works. In particular, it shows how social network analysis can identify key people and the communication roles they play. These results can This workshop will: Provide an introduction to Social Network Analysis in a business context; Explain the differences between social, organisational, and business network analysis; Provide some examples of where social network analysis is being used in business; List some of the visualisation and analysis tools that are available, and describe their strengths and weaknesses; About the workshop leader:
Associate Professor Graham Durant-Law CSC, PhD is the owner and chief scientist of HyperEdge Pty Ltd. He is an expert in network analysis and developed the business network analysis methodology. He is an acknowledged thought leader in knowledge management, and is one of the international adjudicators for the Singapore Knowledge Management Excellence Awards. He holds numerous academic qualifications and has won prizes for academic achievement, as well as awards for innovation and practice. In 2010 he was a finalist in the Project Management Institutes Project Manager of the Year Award, and on Australia Day 2011 he was awarded a Conspicuous Service Cross within the Australian Honours System. He is passionate about building superior organisations using evidence-based methods and maintains a blog called Knowledge Matters with this theme.

Show some examples of the various maps (visualisations) that can be produced Discuss how a Social Network Analysis might be conducted, including Developing the questions set, Collecting data electronically and manually, and Visualising relationships. Discuss some ethical considerations

5 way s t o boo k yo u r p l ac e AT t h i s e v e n t
Phone: +61 1300 550 662 +61 (02) 8913 4000 Fax: +61 1300 550 663 +61 (02) 8913 4099 Email: aga@arkgroupasia.com Web: www.arkgroupaustralia.com.au Post: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060

Knowledge Management for the Australian Government

10-11 October 2013, Rydges Capital Hill, Canberra
put your details here (please print):
Organisation Name

SO-web

postal address

state

postcode

fax

phone

I attended KM Australia 2013 and claim my $300 discount to the forum only(not valid with any other offer)

Connected forum + workshops Standard pricing Early bird (exp: 06/09/2013)

Not valid with any other offer

Connected forum + workshop A or B o Save $100 $1590 + GST = $1749 o Save $200 $1490+ GST = $1639 o Save $300 $1390 + GST = $1529

Connected forum only o $995 + GST = $1094.50 o Save $100 $895 + GST = $1039.50 o Save $200 $795 + GST = $874.50

Post-forum workshops A or B o $695 + GST = $764.50 o Save $50 $645 + GST = $709.50 o Save $100 $595 + GST = $654.50

o Save $200 $2185+ GST = $2403.50 o Save $300 $2085+ GST = $2293.50 o Save $400 $1985 + GST = $2183.50

Member discount(I am a member of a supporting organisation) (exp: 06/09/2013)

I am a member of a supporting organisation

Delegate 1st 2nd 3rd 4th

Name

Job title

Email address

Event venue and accommodation

Signature
I have read and accepted the booking conditions

Preferential rates are available, be contact and quote "Ark Group Australia" at Rydges Capital Hill Cnr Canberra Avenue & National Circuit Forrest, Canberra, ACT 2603 Phone: 02 6295 3144 www.rydges.com
Sponsorship or Exhibition Opportunities If you are interested in sponsoring or exhibiting at this event please contact Ark Group Austraila on: Phone: 1300 550 662

Please note: Payment must be received in full prior to the event to guarantee your place

o Mastercard
Card number Expiry date Cardholders name Cardholders signature

o Visa

o American Express

o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) o Please invoice me
Booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the event will not incur a cancellation fee. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged.
For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. All cancellations must be received in writing. Ark Group Australia will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. All bookings, whether Australian or overseas will be charged Australian GST at the prevailing rate at the time of booking. Delegates are responsible for their own travel, accommodation and visa requirements.

5. 6. 7. 8. 9.

We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q

E073

Email:aga@arkgroupasia.com