Lovely Professional University, Punjab

Course Code OPR601 Course Category Course Title OPERATIONS MANAGEMENT Courses with numerical and conceptual focus Course Planner 15951::Ruchi Kakkar Lectures 3.0 Tutorials Practicals Credits 1.0 0.0 4.0

TextBooks Sr No T-1 Title Operations Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 OR-5 OR-6 OR-7 OR-8 OR-9 OR-10 OR-11 OR-12 Journals articles as Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article ( available in course file) , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR ( available in course file) , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995 ( available in course file) , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994 ( available in course file) , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001 ( available in course file) , National Cranberry Cooperative HBS #688122. From Case Map ( available in course file) , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p ( available in course file) , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p ( available in course file) , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 ( available in course file) , Process Control at Polaroid , HBS, #693047 ( available in course file) , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p ( available in course file) , Johson Control Automotive Systems , HBS,#69308623p ( available in course file) , Title Operations Management Operations Management Author William Stevenson Russell and Tayllor Edition 9th 1st Year 2009 2011 Publisher Name M.G. Hills, London Wiley Author Norman Gaither Edition 9th Year 2011 Publisher Name Cengage Learning

Relevant Websites Sr No RW-1 RW-2 (Web address) (only if relevant to the course) www.apics.org www.asq.org Salient Features Website of Association of Operations Management American Society for Quality, Mentions various Quality Control Tools

RW-3 RW-4

www.mhhe.org/omc/index.html www.poms.org

McGraw Hill Site, Links to over 100 operations related articles Website of Production and Operations Management Society

LTP week distribution: (LTP Weeks) Weeks before MTE Weeks After MTE Spill Over 7 7 3

Detailed Plan For Lectures

Week Number Lecture Number Broad Topic(Sub Topic) Chapters/Sections of Text/reference books Other Readings, Lecture Description Relevant Websites, Audio Visual Aids, software and Virtual Labs L1 Meaning Learning Outcomes Pedagogical Tool Demonstration/ Case Study / Images / animation / ppt etc. Planned Case study What do Operations and Supply Chain Managers Do Reference Operations Management by Russel and Taylor pg no 3

Week 1

Lecture 1

Introduction to Operations Management(Introduction)

T-1:Ch-1

Students would be able to briefly describe what Operations Management is

Introduction to Operations Management(Factors Affecting Operations Management) Introduction to Operations Management(Historical Milestones in Operations Management)

T-1:Ch-1

L1 Students would be able Discussion factors affecting to generalize the factors Operations Management Affecting Operations Management L1 Students would be able Discussion Historical milestones in to briefly describe the Operations Management historical evolution of Operations Management L2 Operations as a System Students would be able to identify three major functional areasof the organization and describe how they interrelate Case study Strategies at the US Postal Service and Dell Reference Operations Management by Norman gaither pg no 27

T-1:Ch-1

Lecture 2

Introduction to Operations Management(Operations as a System)

T-1:Ch-1

Introduction to Operations Management(Decision Making in Operations Management)

T-1:Ch-1

L2 Students will be able to Discussion Decision Making in take decision in Operations Management Operations Management

Week 1

Lecture 3

Demand Forecasting(Qualitative Forecasting Methods)

T-1:Ch-3

L3 Qualitative models Table 33

Students would be able Case study to learn all Qualitative Forecasting Telephone Forecasting Methods Calls at L L Bean Reference Operations Management by Norman gaither pg no 79 Students would be able to learn all Qualitative Forecasting Methods and Compare and contrast qualitative and quantitative approaches to forecasting Case study Using a Forecasting Expert System at Xerox Reference Operations Management by Norman gaither pg no 93 Ranging forecast not to be included in exams Students would be able to learn all Qualitative Forecasting Methods and Compare and contrast qualitative and quantitative approaches to forecasting Case study Using a Forecasting Expert System at Xerox Reference Operations Management by Norman gaither pg no 93 Ranging forecast not to be included in exams Students would be able to learn all Qualitative Forecasting Methods and Compare and contrast qualitative and quantitative approaches to forecasting Case study Using a Forecasting Expert System at Xerox Reference Operations Management by Norman gaither pg no 93 Ranging forecast not to be included in exams Students will learn the Discussion application of softwares in forecasting techniques

Week 2

Lecture 4

Demand Forecasting(Quantitative Forecasting Methods)

T-1:Ch-3

L4 Quantitative models Table 34 longe range numericals L5 short range forecast Numericals L6 Revision of long and short range numericals L4 Quantitative models Table 34 longe range numericals L5 short range forecast Numericals L6 Revision of long and short range numericals L4 Quantitative models Table 34 longe range numericals L5 short range forecast Numericals L6 Revision of long and short range numericals L7 Forecast Pro Auto box Smart forecast for windows SAS SPSS SAP PM software library forecasting small

Lecture 5

Demand Forecasting(Quantitative Forecasting Methods)

T-1:Ch-3

Lecture 6

Demand Forecasting(Quantitative Forecasting Methods)

T-1:Ch-3

Week 3

Lecture 7

Demand Forecasting(Computer Software for Forecasting)

T-1:Ch-3

Week 3

Lecture 8

Product ,Process and Service Design(Major Factors Affecting Process Design Decision)

T-1:Ch-4

L8 Major factors affecting process design decision

Students would be able Discussion to explain the strategic importance of product and service design and the major factors affecting process design decision Students would be able Discussion to explain the Types of Process Design Students would be able to understand the process of planning and designing Case study Compaq changes to Produce to Order Reference Operations Management by Norman gaither pg no 132 Case study Intel Delays Opening A New Plant Reference Operations Management by Norman gaither pg no 170 types of facilites and their dominant locational only to be discussed not to be for paper Students will be able to explain why location decisions are important and use the techniques presented to solve typical problems Case study Intel Delays Opening A New Plant Reference Operations Management by Norman gaither pg no 170 types of facilites and their dominant locational only to be discussed not to be for paper Explain the strategic importance of facility layouts and the applicability of different layout techniques accross different organization s to find best possible layout Case study Boeing Factory Saves Space Reference Operations Management by Norman gaither pg no 193 New trends to be discussed by students

Lecture 9

Product ,Process and Service Design(Types of Process Design) Product ,Process and Service Design(Designing and Developing Product and Service)

T-1:Ch-4

L9 Types of process design L9 Process planning and design

T-1:Ch-4

Week 4

Lecture 10

Facility Capacity,Location and Layout(Facility Location)

T-1:Ch-5

L10 Factors affecting location decision ,factors analyzing retailing and other service locations L11 Numericals on centre of gravity method ,factor rating method

Students will be able to explain why location decisions are important and use the techniques presented to solve typical problems

Lecture 11

Facility Capacity,Location and Layout(Facility Location)

T-1:Ch-5

L10 Factors affecting location decision ,factors analyzing retailing and other service locations L11 Numericals on centre of gravity method ,factor rating method

Lecture 12

Facility Capacity,Location and Layout(Facility Layout)

T-1:Ch-5

L12 Manufacturing facility layouts material handling, process layout, product layout, cellular manufacturing layouts, fixed position layouts,hybrids,

Week 5

Lecture 13

Facility Capacity,Location and Layout(Long Range Capacity Planning)

T-1:Ch-5

L13 Students will be able to Definition of production, explain the importance capacity measurement of of capacity planning capacity,economies of scale, analyzing Capacity planning decision, cost volume analysis numerical

Case study Automakers Facing Overcapacity in Asia Reference Operations Management by Norman gaither pg no 167 Decision tree discussion by students but not to put in exams

Facility Capacity,Location and Layout(Assembly Line Balancing Numerical) Lecture 14 Lecture 15 Operation Technologies(Types of Manufacturing Automation)

T-1:Ch-5

L13 Assembly Line Balancing Numerical Quiz,Test,Case study 1 L14 Types of manufacturing automation L15 Automation in Services

Students will be able to Discussion solve assembly line balancing numericals Numerical in tutorial Students will be able to Discussion explain the importance and types of automation in manufacturing Students will be able to explain the importance and types of automation in service sector Case study Northrop Grumman Searches For New Production Technology Reference Operations Management by Norman gaither pg no 231 Case study Automated Check Out At Kroger Grocery Store Reference Operations Management by Norman gaither pg no 244 Detail study by students

T-1:Ch-6

Operation Technologies (Automation in Services)

T-1:Ch-6

Operation Technologies(Software systems For Manufacturing)

T-1:Ch-6

L15 Software systems for manufacturing

Students will be able to learn about the various software systems used for manufacturing

Week 6

Lecture 16

Operations Quality Management (Nature of Quality)

R-1:Ch-9

L16 Defining Quality dimensions of quality

Students will be able to Discussion understand why quality is important and foundations of modern quality management gurus Students will be able to Discussion understand why quality is important and foundations of modern quality management gurus

Operations Quality Management (Modern Quality Management)

R-1:Ch-9

L16 Foundations of modern quality management gurus

Week 6

Lecture 17

Operations Quality Management (Quality Management Recognition)

R-1:Ch-9

L17 Quality Awards

Students will be able to describe the quality awards and overview of TQM process and certification standard norms

Discussion Quality Awards discussion by students but not for exam purpose

Operations Quality Management (TQM Programs)

R-1:Ch-9

L17 TQMPrograms

Students will be able to Discussion describe the quality awards and overview of six sigma not to be TQM process and included for exams certification standard norms Students will be able to describe the quality awards and overview of TQM process and certification standard norms Case study Empowered Work Teams At Square D Corporation Reference Operations Management by Norman gaither pg no 287

Operations Quality Management (ISO 9000)

R-1:Ch-9

L17 ISO 9000,14000

Lecture 18

Operations Quality Management (Acceptance Sampling)

R-1:Ch-9

L18 Introduction to acceptance plans, single,double and sequential plans, single sample acceptance plan for attributes L19 Control Charts for Attributes

Students will be able to Discussion describe the various acceptance sampling only concept no plans for attributes numerical

Week 7

Lecture 19

Quality Control Charts(Control Charts for Attributes)

R-1:Ch-10

Explain how control Problem solving charts for attributes are used to monitor a process and the concepts that underlie their use Explain how control Problem solving charts for variables are used to monitor a process and the concepts that underlie their use Explain how control Discussion charts for attributes are used to monitor a process and the concepts that underlie their use understand hierarchy of production planning

Quality Control Charts(Control Charts for Variables)

R-1:Ch-10

L19 Control Charts for Variables

Lecture 20

Production Planning(Production Planning Hierarchy)

T-1:Ch-13

L20 Production Planning Hierarchy

Week 7

Lecture 20

Production Planning(Master Production Scheduling)

T-1:Ch-13

L20 Students will be able to Discussion objective time fences and prepare master procedure production schedules L21 Revision L20 Students will be able to Discussion objective time fences and prepare master procedure production schedules L21 Revision

Lecture 21

Production Planning(Master Production Scheduling)

T-1:Ch-13

MID-TERM
Week 8 Lecture 22 Employee Productivity (Productivity and Human Behavior) Employee Productivity (Empowering Employees) T-1:Ch-18 L22 Students will be able to Discussion Productivity and Human correlate productivity Behavior and human behavior L23 Students will be able to Discussion Empowering Employees understand how employees can be Students will discuss empowered to increase the topic the productivity of employees L23 Employee Health and Safety Students will be able Discussion to understand various norms scheduled by company for employee health and safety Students will be able to Discussion understand the methods to calculate the efficiency of employees

Lecture 23

T-1:Ch-18

Employee Productivity(Employee Health and Safety)

T-1:Ch-18

Lecture 24

Employee Productivity(Work Measurement)

T-1:Ch-18

L24 labour standards time study work sampling

Week 9

Lecture 25

Maintenance Management (Preventive Maintenance Programs)

T-1:Ch-19

L25 Students will be able to Discussion Preventive Maintenance understand various Programs programs scheduled by Modern approaches to company for employee be studied by student health and safety L25 Machine Reliability L26 Recent Trends in Management L27 Inventory Management L27 Nature of Inventories Students will be able to Discussion calculate machine reliability Students will be able to Discussion discuss recent trends in management Student will understand Discussion how to manage inventories Student will understand Discussion various types of inventories to be managed by inventory management system

Maintenance Management (Machine Reliability) Lecture 26 Maintenance Management(Trends in Management)

T-1:Ch-19

T-1:Ch-19

Lecture 27

Inventory Management(Inventory Management) Inventory Management(Nature of Inventories)

T-1:Ch-14

T-1:Ch-14

Week 10

Lecture 28

Inventory Management(Fixed Order Quantity)

T-1:Ch-14

L28 Fixed Order Quantity

Student will be able to Discussion calculate the amount of quantity ordered for minimization of overall cost Student will be able to Discussion calculate the amount of quantity ordered for minimization of overall cost with the help of advanced methods under special conditions Student will be able to Discussion calculate the amount of quantity ordered for no numerical minimization of overall cost Student will be able to Discussion understand various models used in inventory management Student will understand basic process of purchase,role and responsibility of a purchase manager in supply chain management Student will understand basic process of purchase,role and responsibility of a purchase manager in supply chain management Student will understand basic role and importance of logistics in supply chain management Case study JIT Purchasing at Waterville TG Inc Reference Operations Management by Norman gaither pg no 477 Case study JIT Purchasing at Waterville TG Inc Reference Operations Management by Norman gaither pg no 477 Case study Trucking On The Web Reference Operations Management by Norman gaither pg no 441 no numerical

Lecture 29

Inventory Management (Techniques of Inventory Management)

T-1:Ch-14

L29 Fixed Order Quantity

Lecture 30

Inventory Management(Fixed Order Period System)

T-1:Ch-14

L30 Fixed Order Period System,ABC concept

Week 11

Lecture 31

Inventory Management(Inventory Models)

T-1:Ch-14

l31 Inventory Models

Lecture 32 Lecture 33 Supply Chain Management and EBusiness(Purchasing) T-1:Ch-11

Quiz,Test,Case study 2 L33 importance,mission, purchase manager functions L34 purchase process and make or buy analysis numerical L33 importance,mission, purchase manager functions L34 purchase process and make or buy analysis numerical L35 Logistics concept, reverse logistics, traffic management and DRP

Week 12

Lecture 34

Supply Chain Management and EBusiness(Purchasing)

T-1:Ch-11

Lecture 35

Supply Chain Management and EBusiness(Logistics)

T-1:Ch-11

Week 12

Lecture 36

Supply Chain Management and EBusiness(Warehousing)

T-1:Ch-11

L36 Student will understand Warehousing definition, role, activities of warehouse importane,activities performed by warehouse and warehouse manager

Case study Top Selling Supply Chain Management Software Reference Operations Management by Norman gaither pg no 442 no numerical

Week 13

Lecture 37

Contemporary Issues in Operations Management(JIT System)

T-1:Ch-12

L37 JIT elements JIt in service companies L38 JIT elements JIt in service companies L37 JIT elements JIt in service companies L38 JIT elements JIt in service companies L39 Introduction to Service Blueprinting

Student will get brief understanding of basic building blocks required for successful JIT environment in a system Student will get brief understanding of basic building blocks required for successful JIT environment in a system

Case study Maturing JIT Implementation At Amadas Reference Operations Management by Norman gaither pg no 483 Case study Maturing JIT Implementation At Amadas Reference Operations Management by Norman gaither pg no 483

Lecture 38

Contemporary Issues in Operations Management(JIT System)

T-1:Ch-12

Lecture 39

Contemporary Issues in Operations Management(Service Blueprinting and Service Delivery Process)

R-1:Ch-4

Student will get brief Discussion understanding about developing of service blue prints required during service planning Student will understand Discussion role of Information Technology and E Commerce in operations management Student will understand Discussion role of Information Technology and E Commerce in operations management Student will understand Discussion role of Information Technology and E Commerce in operations management

Week 14

Lecture 40

Contemporary Issues in Operations Management(Role of Information Technology and E-Commerce)

R-1:Ch-11

L40 E business L41 RFID technology L42 Revision L40 E business L41 RFID technology L42 Revision L40 E business L41 RFID technology L42 Revision

Lecture 41

Contemporary Issues in Operations Management(Role of Information Technology and E-Commerce)

R-1:Ch-11

Lecture 42

Contemporary Issues in Operations Management(Role of Information Technology and E-Commerce)

R-1:Ch-11

SPILL OVER
Week 15 Lecture 43 Lecture 44 Lecture 45 Spill Over Spill Over Spill Over

Scheme for CA:

Component Quiz,Test,Case study Frequency 2 Total :Out Of 3 Each Marks Total Marks 10 10 20 20

Details of Academic Task(s)

AT No. Objective Topic of the Academic Task Nature of Academic Task (group/individuals/field work Evaluation Mode Allottment / submission Week 1 / 12

Case study 1

To make students understand the concepts taught by knowing their application in Business Organisations in real life Developing the Ability to solve Quantitative Problems To enable students to grasp the basic concepts from the textbook

Case Presentation and Analysis to be done in groups of 3 to 4 Group students. Preferably to be taken in Tutorials . Cases are mentioned in Tutorial Plan . More cases can be referred from the Case Map of Stevensons Book given at the Harvard Educator Website. One Group to be covered per week

Presentation 8 Marks , Written Analysis of approx 2000 words 7 marks , Viva during or after the Presentation 15 Marks 6 numericals of 5 marks each.Max Marks 30 and Time allowed 45 minutes Quiz will consist of 30 Questions . Maximum marks will be 30 and time to attempt will be 30 mins

Test 1

Test of Numerical problems on demand forecasting ,assembly line, location ,layout, capacity

Individual

4/5

Quiz 1

Quiz to be taken in the eleventh week covering all the topics covered prior to it

Individual

9 / 10

Plan for Tutorial: (Please do not use these time slots for syllabus coverage)
Tutorial No. Lecture Topic Type of pedagogical tool(s) planned (case analysis,problem solving test,role play,business game etc)

Tutorial 1 Tutorial 2 Tutorial 3

Introduction to Operations management Group discussion Case study presentation, viva and Quantitative Forecasting Methods numerical Case study presentation and viva Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned( Harvard Case) Case analysis Problem solving

Tutorial 4

Case study presentation , viva and Numerical Problems Case analysis of demand forecasting , location ,layout,

Tutorial 5

Case study presentation,viva and Numerical Problems of assembly line and capacity planning

Case analysis

Tutorial 6 Tutorial 7

Case study presentation and viva John Crane UK Ltd Case( Harvard Case) Case study presentation and viva To Move or not to Move . Cathay Pacific Airways( Harvard Case)

Problem solving Case analysis

After Mid-Term
Tutorial 8 Case study presentation and viva Note on Quality: The Case analysis Views of Deming, Juran, and Crosby( Harvard Case) Case study presentation, viva and Numerical of inventory control( Harvard Case) Case analysis

Tutorial 9 Tutorial 10 Tutorial 11 Tutorial 12 Tutorial 13

Case study presentation and viva LL Bean Item Case analysis Forecasting and Inventory Management( Harvard Case) Case study presentation and viva Barilla SpA Italy( Harvard Case) Case study presentation and viva Johson Control Automotive Systems( Harvard Case) Case study presentation and viva National Cranberry Cooperative HBS #688122. From Case Map Describes the continuous flow process used to process cranberries into juice and/or sauce. Requires student to analyze process flows to determine where the bottlenecks are and to decide how, and whether, to expand capacity( Harvard Case) Revision of key concepts Case analysis Case analysis Problem solving

Tutorial 14

Problem solving