Berchmans Institute of Management Studies

QUESTIONNAIRE:Your Topic NAME 1. Name: 2. Gender: 3. Age: 4. Educational qualification: 5. Are you happy at your work? A) Always B) Mostly C) Sometimes D) Rarely E) Not at all

6. Have you abstained from work? A) Always E) Not at all B) Mostly C) Sometimes D) Rarely

7. Are your superiors and team members satisfied with your effort? A) Highly satisfied D) Dissatisfied B) Satisfied C) Neither satisfied nor dissatisfied E) Highly Dissatisfied

8. Are you aware of the various committees that redress the grievance? If yes for above question, kindly list out the various committees available? A) YES B) NO

9. Are you aware and attended weekly/monthly meetings of the various committees which are being held? A) Always E) Not at all B) Mostly C) Sometimes D) Rarely

10. In case the grievance has to be immediately redressed does the management support you?

Anu Jacob

Berchmans Institute of Management Studies

A) Frequently D) Always

B) Rarely D) Not at all

C) Occasionally

11. Is there any informal channel to redress your grievance such as? A) Co-worker If others, please specify 12. The channel makes sure that the basis of your problem is identified? A) Strongly agree C) Agree B) Disagree D) Strongly disagree B) Peer

13. The higher authority listens when your grievance is presented? A) Strongly agree C) Agree B) Disagree D) Strongly disagree

14. Importance for given to what is right rather than who is right? A) Strongly agree C) Agree B) Disagree D) Strongly disagree

15. You are constantly updated on what is being done about your grievance? A) Strongly agree C) Agree B) Disagree D) Strongly disagree

16. There is an atmosphere of cordiality and co-operation facilitated through mutual discussion and conference? A) Strongly agree C) Agree B) Disagree D) Strongly disagree

17. There exists a positive and friendly approach during grievance handling? A) Strongly agree C) Agree
Anu Jacob

Berchmans Institute of Management Studies

B) Disagree

D) Strongly disagree

18. Importance for discussion and conference is given more priority than executive authority? A) Always E) Not at all B) Mostly C) Sometimes D) Rarely

19. Have you ever felt that the partiality among the grievance handling among employees? A) Always B) Mostly C) Sometimes D) Rarely E) Not at all 23. A temporary relief is provided until proper decision is made so that it does not raise any adverse effects within the organization? A) Always E) Not at all B) Mostly C) Sometimes D) Rarely

24. Do the various committee members actively engage in resolving your problem? A) Always E) Not at all B) Mostly C) Sometimes D) Rarely

26. You feel open to share your grievances? A) Always E) Not at all B) Mostly C) Sometimes D) Rarely

27. Do you feel that the supervisor possesses necessary human relation skills in terms of understanding your problem? A) Very highly skilled B) Moderately skilled

Anu Jacob

Berchmans Institute of Management Studies

C) Not skilled

D) Neutral

28. Are the matters relevant to the grievance kept confidential? A) Always D) Rarely B) Mostly E) Not at all C) Sometimes

29. Are the procedures for conveying grievance simple and easy to utilize? A) Always D) Rarely B) Mostly E) Not at all C) Sometimes

30. Kindly suggest, ways to develop better Grievance Handling Mechanism

**********************Thank You******************

Anu Jacob