Lenovo Field Service Solution

Quick Start Guide

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Contents
Welcome to Lenovo Field Service Solution ........................................................................3 Lenovo Field Service Solution for DOS..............................................................................4
Starting Lenovo Field Service Solution for DOS.....................................................................................4 Running Lenovo Field Service Solution for DOS....................................................................................6

Lenovo Field Service Solution for Windows.......................................................................9

Starting Lenovo Field Service Solution for Windows..............................................................................9 Running Lenovo Field Service Solution for Windows.............................................................................9 User Interface Controls................................................................................................................9 Settings Editor............................................................................................................................10

For More Information........................................................................................................14

Lenovo Field Service Solution Quick Start Guide | Welcome to Lenovo Field Service Solution | 3

Welcome to Lenovo Field Service Solution

Welcome to Lenovo Field Service Solution, the most complete computer diagnostic software solution. Lenovo Field Service Solution is a computer diagnostic and information gathering tool for PC service and support professionals, including VARs, PC manufacturers, technicians and assemblers. Many top PC manufacturers use the same PC-Doctor tools in manufacturing plants and service center facilities around the world. Lenovo Field Service Solution provides hardware testing and system information gathering tools for both Microsoft Windows and DOS operating systems. Lenovo Field Service Solution functions are performed through an easy-to-use interface. Lenovo Field Service Solution for DOS provides access to command-line and batch file functions. Lenovo Field Service Solution can run without installing a single file! This guide will show you how to install and use Lenovo Field Service Solution, how to run PC diagnostics, and how to gather system information in both Windows and DOS. Lenovo Field Service Solution is delivered on a USB Drive provided by Lenovo TSC called a Golden Key. Lenovo Field Service Solution functions and tools are divided into three general categories: Table 1: Lenovo Field Service Solution General Categories Feature Diagnostics System Information Script Editor Function Hardware tests designed to determine if specific devices function correctly. Examines the PC hardware configuration and provides a detailed report about all hardware components. Allows you to create scripts for automating complete test runs.

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Lenovo Field Service Solution for DOS

Lenovo Field Service Solution for DOS provides low-level hardware testing and drive erase functions.

Starting Lenovo Field Service Solution for DOS

To start Lenovo Field Service Solution for DOS: Note: Lenovo Field Service Solution for DOS must run in DOS; it cannot run under the Windows operating system in a DOS window. 1. Power down the system. 2. Plug the Golden Key into an available USB port. 3. Re-boot the system from the Lenovo Golden Key USB CDROM. The system will boot up and immediately launch the Lenovo Field Service Solution for DOS startup menu.

Figure 1: Golden Key Startup Menu

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4. select the Run LFSS Under DOS using the Up and Down Arrow keys and the Enter key. If you do not make a selection in 50 seconds, the Run WinPE option will be executed. 5. Press the 1, 2, or 3 key on your keyboard to select from the USB driver options presented, or wait five seconds for LFSS to start automatically.

Figure 2: Golden Key Startup Under DOS Menu This screen allows you to modify the default, automatic loading of the LFSS build. Some systems may have difficulty identifying and loading the fixed disk device in the Golden Key This fixed disk contains a FAT16 partition suitable for saving logs onto the Golden Key.The start options are: 1. Start LFSS Under DOS Directly: Use this menu selection if your system correctly loads the fixed disk on the Golden Key. No drivers will be used to assist in finding the fixed disk on the Golden Key. 2. Start LFSS Under DOS: By Loading a USB Driver Manually: Use this menu selection if your system does not correctly load the fixed disk on the Golden Key and you want to manually select which drivers to load. 3. Start LFSS Under DOS By Loading USB Driver Automatically: Use this menu selection if your system does not correctly load the fixed disk on the Golden Key and you want to automatically load the drivers to assist in loading the disk. This menu selection attempts to automatically determine and load the drivers required. Note: If the fixed disk (or public partition) on the Golden Key is identified, the assigned logical name will be displayed on screen for five seconds as shown here.

Figure 3: Golden Key Startup Under DOS Menu

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Running Lenovo Field Service Solution for DOS

Three different menus are available: Available Tests, Available Tools, and Select Log Drive. Select the drive on which you wish to log test results by pressing the key that corresponds to the drive letter shown in the menu. The drives shown will vary depending on system configuration and the number of USB drives inserted. In the example shown below, press the C key to select the public partition (drive C:) on the Golden Key or press the D key to select the virtual RAM disk labeled as D:.

Figure 4: The Lenovo Field Service Solution startup menu After selecting a log option, you can run any of the other options in the Available Tests or Available Tools menu.

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Figure 5: Available boot menu options The available features perform the following functions: Table 2: Available Startup Menu Options Option CPU Test Memory Test Video Adapter Test Short Hard Drive Test Extended Hard Drive Test Mother Board Test I/O Port Test Optical Drive Test Test All After Repair Test All Except HDD & Memory Max System Load (20 min) Run Lenovo Field Service Solution for DOS Standalone Description Runs a series of tests on the system CPU. Runs a series of tests on the system memory. Runs a series of tests on the video adapter. Runs a small sub-test of hard drive tests: Controller, Funnel Seek, Random Seek, Random Verify and SMART Status Test Run every available hard drive test except the SMART Self-Test Long. Run a series of tests on the system motherboard (CMOS, RTC Clock, IRQ Controller, and so on). Runs a series of tests on the system's I/O ports and keyboard. Runs a series of tests on optical drive devices. Runs a series of tests on the system; often used to verify proper operation after repair work is complete. Runs a series of tests on the system excluding all hard drive and memory tests. A stress-level test that runs a series of diagnostic exercises designed to produce stress on the PC under test. Starts Lenovo Field Service Solution for DOS in standalone mode.

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Option Change Log Drive Show System Information Report/Log Header

Description Specify where to store the test log. Displays hardware configuration information for the system. The header information contains the ASP name, service tech name, and order number. It will be shown in the header of all test logs and reports. Press F3 to save the header file LCFS_LOG.HDR to the PCDR folder in RAM Drive. This file can also be saved in a more permanent location, such as the public partition of the Golden Key. To use the file, copy it to the PCDR directory in the RAM drive whenever DOS is booted. Set the loop test parameters. The number of test cycles or the minimum time each test will run can be selected.

Pass Count / Min. Test Time

Note: Some devices, such as CD-ROM drives, pointing devices, PC Cards (PCMCIA), network cards, modems, audio cards, SCSI devices and others require DOS device drivers to function in DOS. If you wish to test any of these devices, you must load the supported device driver into memory before running the diagnostic.

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Lenovo Field Service Solution for Windows

Lenovo Field Service Solution for Windows provides hardware testing in the Windows operating system.

Starting Lenovo Field Service Solution for Windows

To start Lenovo Field Service Solution for Windows: 1. Boot the system in Windows. 2. Insert the Golden Key into an available USB port. 3. Open Windows Explorer and double-click the GoldenKey.exe file. This step may be skipped if the autorun feature is turned on in the Windows environment. 4. Enter the Golden Key password in the dialog box that opens. The default password is "Lenovo". 5. In the eUnoBox VM environment, a tool bar is shown at the bottom of the screen. Click the LFSS icon to start LFSS.

Figure 6: The eUnoBox VM Environment Tool Bar

Running Lenovo Field Service Solution for Windows

The following describes Lenovo Field Service Solution for Windows features, how to navigate the user interface and how to perform important functions like creating a test script and generating a report.

User Interface Controls

Lenovo Field Service Solution for Windows starts by displaying the Home pane. At the top are a row of tabs to access functions and tools, such as the Diagnostics and Tools, Script Editor, System Information, Reports and My Links tabs. Near the top is the button, which will take a snapshot of the system under test. For more information about snapshots, see Generating a System Snapshot in the Lenovo Field Service Solution User Guide. The main body of the Home pane contains links to predefined test scripts and is customizable to include links to your favorite diagnostics, maintenance tools and so on. The System Information Summary, a brief report on the system configuration, appears near the bottom of the Home pane. Lenovo Field Service Solution collects information for the report at runtime. The report can be saved to a file or printed with the buttons in the lower right of the screen. Click the devices listed in the System Information Summary. button to test all

Real time information about the hard drive and CPU temperatures are displayed at the bottom of the page. Place the cursor to the right of the information bar to scroll down for more information. Place the cursor to the left of the information bar to scroll up. To print or save this information, use the Real Time View in the System Report. See Generating a System Information Report in the Lenovo Field Service Solution User Guide for more information.

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Figure 7: The Lenovo Field Service Solution for Windows Home pane

Settings Editor
Lenovo Field Service Solution for Windows provides a central location to adjust all settings. To check or change settings: 1. Click the Tools menu item at the top of the Lenovo Field Service Solution for Windows screen. 2. Click the Settings option in the drop-down. The following settings appear on the first screen:

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Figure 8: The Lenovo Field Service Solution for Windows Settings Editor a) Detailed test log information: By default, detailed device and test event information is included in test logs. To shorten test log files by including only summary information, uncheck one or both of the checkboxes shown. b) Testing device prompts: By default, Lenovo Field Service Solution for Windows prompts the user for test devices, such as test media or loopback adapters, only the first time the device is required. Click one of the radio buttons shown to change that behavior. c) Number of links to display in My Links: By default, Lenovo Field Service Solution for Windows displays 10 links in the My Links area of the Home screen. Use the drop-down to select a different number of links to display, from 1 to 20. 3. Scroll down to the bottom of the Setting Editor. The following settings appear:

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Figure 9: The Lenovo Field Service Solution for Windows Settings Editor a) Printable System Report detail: The printable system report that you brand and give to your customers to show what was done with their systems includes detailed system information by default. To shorten the report by including only summary information, Summary System Information radio button. b) Script launch behavior: By default, a script will run immediately when the script link is clicked. Click the Show script confirmation radio button to require a confirmation before the script runs.. c) Test media removal reminder: By default, Lenovo Field Service Solution for Windows will remind the user to remove test media when testing is complete. To receive a reminder, click the Remind to remove media radio button. 4. Click the Snapshot Management tab. A list of all snapshots stored on the Golden Key appears:

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Figure 10: The Lenovo Field Service Solution for Windows Snapshot Management pane a) Remove or back up snapshots: All snapshots in the list are checked by default. Click the Remove button to delete all snapshots that are checked, or click the Backup button to back up all checked snapshots to another location. b) Restore snapshots : Click the Browse button and navigate to a location containing snapshots and load them onto the Golden Key.

14 | Lenovo Field Service Solution Quick Start Guide | For More Information

For More Information

Contact PC-Doctor, Inc 9805 Double R Blvd. Suite 301 Reno, NV 89521 Phone: 866-289-7237 Fax: 775-336-4099 E-mail: support@pc-doctor.com Web: http://www.pc-doctor.com

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Index
A
Available Tests 6 Available Tools 6

P
PC-Doctor 3 PCI POST Card 3 Power Supply Tester 3

B
BIOS 9 bootable CD 6

R
Reports 9

D
diagnostic 6, 9 Diagnostics 3 Diagnostics and Tools 9 DOS 3, 4, 6, 9

S
Script Editor 3, 9 Select Log Drive 6 startup menu 6 System Information 3, 6, 9

H
Home 9

T
Test Devices 3

I
I/O 6

U
USB 6 User Interface Controls 9

L
loopback adapter 6 Loopback Adapters 3

V
virtual RAM disk 6

M
Microsoft 3 motherboard 9 My Links 9

W
Windows 3, 9