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INTERNSHIP REPORT ON University of Gujrat (Business Department)

Internship Report submitted to the Faculty of Management & Administrative Sciences in Partial Fulfillment of the Requirements for the Degree of Master of Business Administration.

BY Name of Student: Nabila Abid Role Number: 09040920-151 Program&Session: BBA(7th semester)

UNIVERSITY OF GUJRAT

Date of Submission

23-1-2013

Name of Program Coordinator ___________________

Signature of Program Coordinator _______________

In the Name of

Most Merciful and Compassionate the Most Gracious and Beneficent whose help and guidance I always solicit at every step, at every moment.

PREFACE

Majority of students are indulged in formal Education and pay no attention to practical experience. In fact, there is a large difference between knowledge and practical work. Books are the source of Knowledge, but there is the practical work is something different.

Internship improves the confidence in student when he/she works with some professionals. Internship program provide the chance to see all the things from near and strengthened his concepts.

Today banking play very important role in the commerce and economic development of a country. Now a day modern technologies used at banks also influence the managerial activities, thats why I decided to do my internship training in the bank.

In preparation of this report I have tried my best to provide all possible information about the functions, operations, tasks and the corporate information of Bank of Punjab in brief and comprehensive form.

Then internship report ends with some recommendation after identification of problems that I observed during the course of my internship training.

ACKNOWLEDMENT

To Him belongs the dimension of the Heavens and the Earth, it is He who gives life and death and He has power over all things. (Al-Quran)

All praise to Almighty Allah, the most merciful and compassionate, who give me skills and abilities to complete this report successfully.

I am really pleased here to acknowledge the sheer efforts of my family and teacher who are always been a source of encouragement for me in the completion of my internship report at Bank of Punjab fawara choke branch.

I would like to thank my supervisors in the bank during my internship period of 6 weeks here in Punjab bank.

I am thankful to all my staff members, I found everyone very cooperative and helpful for providing me the Theoretical and practical knowledge about the functions and operations of the bank. Then I would like to thanks my internship adviser and supervisor Mr. Qasim Ali Raza for the valuable advice and support he has given me in writing of this report.

Executive Summary
Internship Report submission is an essential requirement of BBA. It is important as course subjects. For my internship I have chosen a bank, naming, Bank of Punjab (BOP). I have done my internship in bank of Punjab, fawara choke Branch. The Bank of Punjab was established in 1989 and was given the status of scheduled bank in 1994.The Bank of Punjab is working as a scheduled commercial bank with a network of almost 273 branches at all over major locations in the Punjab. The Bank provides all types of banking services such as Deposits in Local Currency and client foreign currency, remittances, and advances to business, trade, industry and agriculture. In this report I am going to discuss about History of BOP, products and services offered by BOP, all departments of BOP, fields of work, achievements of BOP,SWOT analysis of BOP, then I am going to write about my learning and recommendations for BOP. I worked with lots of attention and motivation here and kept a deep eye on its operations and tried to give my best on whatever I was given by my supervisors. During my internship I have found that the essence of banking is to caring customers at your best and solving their problems as soon as possible and provide them with better solutions and recommendations. Finally it concludes some of the recommendation for the bank on the basis of my observation at work. It was a good learning and working experience that is going to add in my future professional life.

Contents Internship Report OnBank Of Punjab PakistanError! Bookmark not defined. Chapter 1: Introduction To Report.Error! Bookmark not defined. 1.1 1.2 1.3 1.4 Background Of The Study....................... Error! Bookmark not defined. Purpose Of The Study............................ Error! Bookmark not defined. Nature Of The Study ............................... Error! Bookmark not defined. Objectives Of The Study ......................... Error! Bookmark not defined.

Methodology Of Research ................................. Error! Bookmark not defined. Chapter 2: Introduction Of The OrganizationError! Bookmark not defined. 2.1 2.2 2.3 Banking System In Pakistan: .................... Error! Bookmark not defined. History Of Banking System ....................... Error! Bookmark not defined. Banking System Today ............................. Error! Bookmark not defined.

2.4 Introduction Of Bop .................................... Error! Bookmark not defined. 2.5 Brief History Of Bop ................................... Error! Bookmark not defined. 2.6 Awards And Achievements: ....................... Error! Bookmark not defined. 2.7 Contribution Of Bop Towards Economic Development:Error! Bookmark not defined. 2.8 Major Customers Of Bop.............................. Error! Bookmark not defined. 2.9 Branch Network ........................................... Error! Bookmark not defined. 2.10 Management Hierarchies: .......................... Error! Bookmark not defined.

2.11 Functional Hierarchy: ................................. Error! Bookmark not defined. 2.12 Board Of Directors ..................................... Error! Bookmark not defined. Chapter 2: Products & Services Of Bop:....Error! Bookmark not defined. 3.1 Deposits In Bop:........................................... Error! Bookmark not defined. 3.2 Services Offered By Bop:............................. Error! Bookmark not defined. 3.2.1 Loans: ....................................................... Error! Bookmark not defined. 3.3 Commercial Banking ................................... Error! Bookmark not defined. 3.4 Corporate & Investment Banking ................. Error! Bookmark not defined. 3.5 Cash Management Service.......................... Error! Bookmark not defined. 3.6 Utility Service ............................................... Error! Bookmark not defined. 3.7 Bop Locker................................................. Error! Bookmark not defined. 3.8 These Are The Other Services Provided By The Bop. Error! Bookmark not defined. 3.9 Automated Teller Machinhe ......................... Error! Bookmark not defined. 3.10 Online Banking........................................... Error! Bookmark not defined. 3.11 Demand Draft............................................. Error! Bookmark not defined. 3.12 Letter Of Credit .......................................... Error! Bookmark not defined. 3.13 Pay Order:.................................................. Error! Bookmark not defined. 3.14 Mail Transfer: ............................................. Error! Bookmark not defined. 3.15 Debit Card.................................................. Error! Bookmark not defined. 3.16 Remittances: .............................................. Error! Bookmark not defined.

Bop Also Offers Services For Remittances.Error! Bookmark not defined. Chapter 4: Introduction of all departments:......2 4.1 Account Opening Department...................... Error! Bookmark not defined. 4.1 Account Opening Procedure: ..................... Error! Bookmark not defined. Claring Department:........................................... Error! Bookmark not defined. 4.2.1 Outward Clearing:............................. Error! Bookmark not defined. 4.2.2 Clearing Inward:................................ Error! Bookmark not defined. 4.3 Remittance Department ............................... Error! Bookmark not defined. 4.3.2 Demand Draft (Dd):................................... Error! Bookmark not defined. 4.4 Pay Order..................................................... Error! Bookmark not defined. 4.5 Account Department: ................................... Error! Bookmark not defined. 4.5.1 Maintaining & Updating Ledgers ............... Error! Bookmark not defined. 4.6 Cash Book ................................................... Error! Bookmark not defined. 4.7 Bills Department........................................... Error! Bookmark not defined. 4.8 Advances/Credit Department: ...................... Error! Bookmark not defined. 4.8.2 Forms Of Lending ..................................... Error! Bookmark not defined. 4.9 Advances Department Deals In Following TransactionError! Bookmark not defined. 4.10 Issuing Of L/G: ........................................... Error! Bookmark not defined. 4.11 Marketing Department................................ Error! Bookmark not defined. 4.12 Agriculture Scheme.................................... Error! Bookmark not defined.

Chapter 5:Introduction Of Branch . 2 5.1 Details Of Supervisors: ................................ Error! Bookmark not defined. 5.2 Weekly Timetable: ....................................... Error! Bookmark not defined. 5.2.1 1st Week: .................................................. Error! Bookmark not defined. 5.2.2 2nd week:....49 5.2.3 5.2.3 3rd week....49 5.2.4 4th week...49 5.2.5 5th Week:.................................................. Error! Bookmark not defined. 5.3 Details Of Departments Of Internship: ......... Error! Bookmark not defined. 5.3.1 Operations Department:............................ Error! Bookmark not defined. 5.3.3 Remittances Department: ......................... Error! Bookmark not defined. 5.3.4 Clearing Department: ................................ Error! Bookmark not defined. 5.3.5 Cash Department: ..................................... Error! Bookmark not defined. 5.4 Summary Of Learning: ................................. Error! Bookmark not defined. 5.6 Skills And Qualifications Learned:................ Error! Bookmark not defined. 5.7 Kind Of Responsibilities Undertaken During Internship:Error! Bookmark not defined. 5.8 Working In Different Departments:............... Error! Bookmark not defined. 5.9 Correlation Of Internship Activities With Classroom Knowledge:Error! Bookmark not defined. Chapter 6:.. 2 Swot Analysis..................................................... Error! Bookmark not defined.

6.1 Strength ....................................................... Error! Bookmark not defined. 6.2 Weaknesses ................................................ Error! Bookmark not defined. 6.3 Opportunities................................................ Error! Bookmark not defined. 6.4 Threats......................................................... Error! Bookmark not defined. 6.5 Pest Analysis ............................................... Error! Bookmark not defined. 6.5.2 Economic Factors: ............................ Error! Bookmark not defined. 6.5.3 Social Factors: .................................. Error! Bookmark not defined. 6.5.4 Technological Factors:...................... Error! Bookmark not defined. 6.6 Suggestions For Removing Weaknesses:....Error! Bookmark not defined. 6.7 Summary Of Key Conclusions Derived From Internship:...Error! Bookmark not defined. References:......................................................... Error! Bookmark not defined.

Chapter 1

Introduction of Report

Chapter 2

Introduction of Organization

Chapter 3

PRODUCTS & SERVICES OF BOP

Chapter 4

Introduction Of Departments

Chapter 5

Introduction of Branch & Internees work

Chapter 6

Swot and Pest Analysis, Conclusion and Recommendation

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