SAHIL BAGGA

Phone: +91-9899018009 || E-Mail: shlbagga88@yahoo.co.in Address: RZ 56 Hari Singh Park, Multan Nagar, Paschim Vihar, New Delhi - 110056 Seeking assignments in the areas of sales and marketing / Management Activities within a growth oriented organization SYNOPSIS A professional customer service manager with demonstrated excellence in marketing, customer satisfaction, and operations management. Skillful at establishing process improvements that advance performance levels and drive company objectives. Qualified B.Sc. in IT from Kuvempu University Hands on experience in the areas of sales and marketing, Personnel Management, General Administration and Industrial Relations. Skilful in liaising with employees and maintaining overall amicable relations and achieving enhanced productivity with appropriate process improvements. A valuable contributor to the organisation in the diverse areas of facilities management, vendor development, financial planning & cost control, warehousing and purchase. Courteous with strong customer service orientation. Able to work under pressure, prioritising to meet deadlines, juggling busy workload and multi-tasking. WORK EXPERIENCE Marketing Executive High Spirit

Jan10 Dec12

Planning, advertising, distributor / client relations, organising events, product development, distribution, sponsorship and research. Creating marketing strategies and campaigns for clients and undertake all duties necessary to deliver such strategies and marketing objectives. Co-ordinating, liaising with suppliers, to deliver marketing and promotional material to deadlines. Developing marketing campaigns to promote a product, service or idea. Measuring and analysing activity against targets and building on success of activities Highlights Innovatively developed ideas and created offers for marketing to major accounts. Planned and executed direct marketing activities to agreed budgets, sales volumes, values, product mix and timescales. Executive Convergys India Service Pvt. Ltd. Gurgaon Jul07 Jul08

Meet customer requirements through first contact resolution. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file.

Highlights Proficiently handled clients accounts with regards to resolving client queries. .

EDUCATIONAL Pursuing MBA marketing Amity University 2012 B.Sc. IT, Kuvempu University 2007 All India Senior Secondary Certificate Examination Saviour Convent Sr. Sec. School, Paschim Vihar (C.B.S.E) 2005 All India Higher Secondary Certificate Examination N.C. Jinadal Public School, Paschim Vihar (C.B.S.E) ACADEMIC PRESENTATIONS OTHERS PERSONAL DETAILS Date of Birth Languages Known Interests

65% 80% 78%

Made presentations on UML, Graphic User Interface

Participated and excelled in various debating and declamations contests

7th January 1988 English, Hindi and Punjabi Reading books, Outdoor Games- Cricket & Football, and Music