Alcohol Consumption

All volunteers shall make every effort to present the Festival to the public in a positive way and shall not do anything to intentionally embarrass the Festival. There shall be NO consumption of alcohol and/or illegal substances by any volunteer who is on duty on the Festival Site. If you plan to drink alcohol at the Festival after your shift, you MUST wear a wristband, so please make sure you bring your proper identification. Disregard of these regulations will result in immediate dismissal of the volunteer (s) from the Festival.

Breaks
Please make sure you eat before starting your shift. This is important as there may be no time for meals once you begin your shift. You should also make sure to stay hydrated throughout your shift. Bottled water is free for our volunteers. Please do not disappear...if you need to take a phone call or a break longer than a few minutes, make sure to notify your shift supervisor or colleague when leaving and returning.

Booster Clubs- These individuals are separate from the volunteers Badge. Cancellations & Sickness
If you are ill or for any reason unable to fulfill your commitment as a volunteer, make sure to contact the Volunteer Coordinator as soon as possible.

Commitment by Choctaw Oktoberfest

By committing on working a minimum of four (4) hours, you will have access to: On site Festival Meal An official Festival program Pretzels/Strudel/Cookies Bottled Water / Soda or Coffee A current Choctaw Oktoberfest T-shirt with the Festival Logo Access to our Festival Wrap Party Having a good time, making new Friends and belonging to a great group of volunteers.

Commitment by the Volunteer

Represent and support Choctaw Oktoberfest in a positive way Attend orientation and training required for assigned work Carry out agreed tasks to the best of your ability and stay consistent with instruction provided Meet commitments with respect to attendance and time Providing notice of inability to attend where possible Understand the function of paid staff, maintain a smooth working relationship and stay within the bounds of volunteer responsibility Work constructively and cooperatively with staff, festival guests and other volunteers Ask for support if it is needed Shirt will be issued after completion of your 1st shift.

1|Page

No volunteers shall use to their own advantage any property or money belonging to the Festival. All volunteers are expected to be honest and trustworthy.

Designated Driver Program

Patrons can sign up for this service on the Designated Driver Table near the Main Entrance. There they will get a Sticker and/or Punch Card designed for that purpose. Any Patron wearing this Sticker/Punch card will not be served any alcohol...period! The program entitles that person to two free Sodas or Water or Coffee (Monster drinks are not included and can be purchased at regular price). Please be aware patrons cannot wear both, as they cannot be a designated driver and consume alcohol for obvious reasons!

Disciplinary Procedures
We reserve the right to revoke your volunteer privileges if you are observed doing any of the following: Being verbally or physically abusive towards other staff members, volunteers or festival attendees Consuming alcohol or illicit substances while on duty Not reporting to your shift Sharing or selling your issued wristband/badge Theft Poor customer service Discrimination of Patrons/ Guests/Team Members Inappropriate Dress Code (see page 12)

Emergency Procedures
If an emergency occurs, Choctaw Oktoberfest staff and the Choctaw Police/County Sheriff are vitally concerned with getting patrons, performers and volunteers safely off the grounds. Every volunteer on site may be needed to help out.

Event Coordinators
These individuals began preparing for this years festival since the closing of the 2012 Oktoberfest. They are easily distinguished by wearing a badge: 1Event Coordinator 2013

Name: These individuals know all there is to know about the event and are available to assist in any way, shape or form.

2|Page

Festival Hours
Friday Saturday Sunday Monday Labor Day Tuesday Wednesday Thursday Friday Saturday 5-12 12-12 12-12 12-12 5-12 5-12 5-12 12-12 12-12

Kinder tent
5-9 12-12 12-12 12-12 5-9 5-9 5-9 12-12 12-12

First Aid
There will be a First Aid Kit in the Volunteers Center near the Main Entrance for minor injuries. If someone needs Cooling off, please bring that person to the Office near the Main Entrance. For severe injuries, call 911 immediately. Please make sure you know these emergency procedures before starting your shift.

Items to Remember
Rain Gear Insect Repellent Sunscreen Lotion Sun Visors Sun Glasses Good , slip resistant shoes Layer your clothing (it might get cool after sundown)

We recommend that valuables be left at home. Should you choose to bring any personal items with you (i.e. purse, cell phone, etc.) we suggest you leave those in your vehicle.

Job Descriptions
We will have Job description sheets available at our volunteer meetings. These will give you a chance to study each area that you are considering for volunteering, so that you are ready to go and know what to do when you start your shift.

Key Contacts
Event Coordinator, Mike Turek Treasurer, Bernie Nauheimer 405.641-4329 405.390.8276

Volunteer Coordinator, Julie Walker512.450.8973

3|Page

Kinder Tent
All Arts and Crafts are Free of Charge at the Kinder Tent Here, children read and relax in the Reading corner, play in sand boxes or paint on the creative Arts-Canvas and of course, be creative in many other ways. We always welcome help from volunteers in this fun area. All children need to have their parents or guardians present to supervise their children. Choctaw Oktoberfest is not responsible to babysit kids. Parents with alcoholic beverages will not be allowed access inside the Kinder Tent. Please be advised that the Moonwalks, of charge...

Face Painting and the Caricature stands are NOT free

Lost and Found

All Lost and Found items are to be immediately taken to the Office located near the Main Entrance. Items will be kept for a few days once the festival is over and then are stored at the Old Germany Restaurant office. Items will be discarded after a 2 week period, unless you contact Old Germany at 405.390.8647 or by email at OldGermany.com.

Lost Persons
When a child reports to a volunteer that he/she has lost his/her parents or family, please retain the child by your side and ask another volunteer to contact the Office. Security/Police will then take further steps to reunite the child with his/her parents or family. In the event that a parent or family member(s) is looking for their child, please follow the same procedures.

Mandatory check-in and out

It is critical that all volunteers check in with their confirmation e-mail before their shift. Why? We have to keep track of volunteers coverage at many areas, all to help the effort of communicating with us. Please get your hand stamped at the Main Gate if you leave the Festival Site, to ensure free re-entry. Check-in and check-out at the Volunteer Center located right next to the Main Entrance to your left, follow the walk way up the hill, signs will be posted. Check in early so that you can arrive on time to your volunteer assignment. There you will receive your official Choctaw Oktoberfest T-shirt, Voucher and Wristband (for those 21 and over). Never assume that if the area is staffed with volunteers that you are not needed you are most likely there to replace or work with those volunteers. When your shift is complete, do not leave until replacement volunteers have arrived. PLEASE REMEMBER TO Check-out at the Volunteers Center when you are done with your assignment.

Money Runners
Volunteers will be personally introduced to money-runners, who will pick up money... You shall not give any money to anyone but to these particular individuals . For safety purposes, you will be instructed at the beginning of your shift on how to proceed with overflow bill storage.

No show Volunteers

4|Page

A Volunteer who does not report for their assigned shift and does not call or make any effort to notify the Volunteer Coordinator of the extenuating circumstance may be taken off the list for the following years festival.

Parking
All parking at Choctaw Oktoberfest is free of charge. There is no assigned parking for volunteers. Ladies, please ask for an Officer or male assistance after dark, for your safety. Choctaw Oktoberfest is not responsible for loss or damage to your vehicle, its accessories or contents resulting from theft, vandalism, fire or any other cause.

Policy on Persons with Disabilities

Persons with disabilities can be shuttled by courtesy Golf Carts to and from their vehicles. In the event of inclement weather or an emergency situation, any available volunteer may be asked to help to assist a person with a disability. Please be prepared to help!

Policy of Minors
At no time shall there be any children under the age of 21 near the Bar, Beer stands, Stage area, Kitchen, or behind any Tents, Bathrooms/Porta Potties. No children under the age of 18 should attend the Wrap-up Party unless accompanied by a parent or other responsible adult.

Pets
There are NO pets allowed on the Festival Grounds, unless used for handicap assistance (these animals are distinguished by the service vest they are required to wear).

Site-Set Up
As you can imagine, it takes a great deal of work to get Choctaw Oktoberfest ready to go. We can always use a hand in setting up and decorating Choctaw Oktoberfest. We will start this task on the weekend before the festival starts. If you are interested in helping us out please just drop by for a while. Every effort will be greatly appreciated. It is hard work but also fun and of course there will be a lot of socializing involved. You can sign up for set-up on the Volunteer website.

Site Tear Down

It not over til its over! After the Festival is done, there is a need to get out of Choctaw Creek Park in a timely fashion. Please sign up for Sunday tear down; we need all the help we can get! There will be free Pizza and Beer for those over 21, other beverages provided for those individuals under 21, for all your hard work!! You can sign up for tear-down on the Volunteer website.

Training
Additional Training: Some Jobs require additional training. Our Volunteer Coordinator will get in touch with you if there is need for special training prior to the festival. On the spot: If training is not needed prior to the festival, you will be trained at the event. Therefore, please arrive early. 5|Page

Please attend all Choctaw Oktoberfest meetings that you can to be truly informed and ready for your assignment. The better prepared you are the less stressful will your shift be.

Volunteer Dress Code

We are providing you with an official Choctaw Oktoberfest volunteer T-shirt which we ask that you wear when on duty, along with your Voucher. This will identify you to our guests as someone they can approach to ask questions. Please present yourself in a neat and professional manner, as you are key representative of the Choctaw Oktoberfest. And Ladies Yes we love for you to wear your Dirndl! And you guys your Lederhosen!

Volunteer Identification
The most important items are your identification voucher, your wristband, (if you are serving alcohol) and of course, your festival T-shirt. You are required to wear all of these items at all times while on duty. By doing so, you have access to: Water/ Sodas/ Coffee (Please be considerate of taking the soda/water for you as the volunteer, not the whole family) Meals Access to the Festival Wrap Party

It is also scientifically proven to make you more attractive and interesting!

Volunteer Meeting Point

You may go to the Volunteers Center located near the Main Entrance if you have: To report about other volunteers behavior or how one is conducting him/herself Any questions you may have You are ill or overheated (you can cool off there) Or anything else concerning volunteering

Volunteer Orientation
Dates and Times... Attendance is strongly encouraged. Pick up your Oktoberfest T-shirt; you will also have a chance to ask all the questions you may have. Your Volunteer Coordinator will inform you on all you need to know. You will also get the scoop on all the last minute Festival news before we open the gates on Friday afternoon. A perfect opportunity on getting to know everyone helping out on this years Oktoberfest. This is also the night where we will set up all Tables and Chairs. Please make sure to attend.

Volunteer Rights
1. 2. 3. 4. 5. 6. To be identified as a Volunteer. To be treated as a co-worker. To be properly informed about the Festival, its policies, program and procedures. To feel comfortable with tasks assigned to you and apply for a change or promotion in volunteer positions. To know what is expected of you, to share ideas with members of the Festival staff. To be recognized for your contribution to the Choctaw Oktoberfest Festival.

6|Page

Volunteer Shifts
1. 2. 3. 4. 5. 6. Know your shifts Punctuality please arrive early for your shift to minimize unattended areas and allow volunteers to pass information from shift to shift. ( 15 minutes is preferred) The Festival Volunteer T-shirt, Dirndl or Lederhosen are required. Enthusiastic and courteous demeanor. Knowledge of the Festival Program and specific areas you will be working in. Know your job assignment and shift, and be prepared - where to park and sign-in and out.

Volunteer Summary
It is essential that volunteers promote a positive image of the Choctaw Oktoberfest Festival. This means respecting the responsibilities below: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Work your scheduled shifts as designated by your Coordinator. Be available and on time for assigned shifts. Inform your Coordinator well in advance if you are unable to work any scheduled shift. Attend all meetings-if you must miss a meeting, arrange to obtain all information that was discussed. Mandatory Check-in and-out. Be aware of all volunteer benefits and services. Behave in a friendly and courteous manner treat other volunteers, performers, staff and guests with respect. Be a team player-focus on the tasks at hand and on achieving your crews goals. Contact your Volunteer Coordinator if you have a serious problem or concern or if you are unable to resolve a situation. Make arrangements for child care, although we love children and hope they have a good time, they cannot be in the areas you are working due to liability reasons. Wear your T-shirt, Wristband (if 21 or over) and Voucher visible, while on duty. These will identify you to others as a member of the Festival organization. Consider volunteering again next year-the Festival relies on your help. Know your way around and know everything about the Festival. A willingness to follow direction and pass on information from shift to shift. And most of all be flexible and willing to help wherever we are in a pinch. At any given time, all areas may have patrons waiting in line. It is important that you are prompt when assisting and ensure timely service. While working in the Beer stands and Bar, every volunteer must wear a wristband and serve those with a wristband. For safety purposes, friends and family members of our volunteers will not be allowed access behind the festival areas at any time. Also, if a volunteer is attending the festival as a customer, the volunteer will be denied access to any area behind the festival.

Voucher Cards: how do they work

We also call it a Punch Card. Whenever you are on break just go to a serving window at the Kitchen (usually the lst window closest to the door), order your meal as explained on your card and make sure it will get punched in the right place. This punch card allows you to receive any items on the food menu with the exception of Schweinhaxe 7|Page

(ham hock). The same procedure applies to Water/Soda/Coffee/Pretzels and Strudel.

Weather
Rain or shine, please report to the Volunteer Center for your assignment. As they say The show must go on! If conditions become threatening, the Festival Staff will announce on Stage on how to proceed.

What else you need to know?

Kitchen area: For safety reasons only staff, or volunteers working in the Kitchen, will be allowed to be inside that area. This includes the bathrooms; please utilize the Port O Potties. This area is closed off for security reasons. You order your meals like any other patron on the windows. Sodas and Water will be handed to you by the sellers which also will punch your voucher card. The same goes for Pretzels/Strudel/Coffee and Cookies. Once you of duty and you like to drink alcohol, please have your voucher ready to be seen by the sellers, so that they can punch your voucher card. Under no circumstances should you self serve in any area.

Wrap Party ?????????????????????????

One of your volunteer benefits! You are invited to the Festival Wrap Party taking place in the Pavilion after closing the Festival on Saturday night. You worked hard and deserve to have fun now. You will be able to drink, eat, dance (if you still can) and just celebrate that we had another successful festival under wrap.

Wristbands
Anyone serving and/or drinking alcohol is required by Law to wear the wristband provided by Choctaw Oktoberfest. No other wristband will be valid. Please try to keep track of your wristband. Do not sell or give away your wristband to a Minor. It is imperative to Old Germany Restaurants Liquor License and Choctaw Oktoberfest Festival to follow these instructions. Disregard of these instructions can cause your dismissal from the festival. Make sure you are with friends and watch out for each other. If you notice something unusual report it to staff members. Think about securing a designated driver! Once again THANK YOU!!!! For helping us making the Choctaw Oktoberfest Festival one of the biggest events in our Community. Hope to see you again in 2014

8|Page

9|Page