LEAN OFFICE / SERVICE

Moving towards efficient, cost effective, better quality, better teamwork, less stress, paperless, and better
results for your organization to achieve an ideal, world-class workplace.

Holiday Inn Park View “Streamline and eliminate waste from administrative
22/July/2009 , 9a.m – 5p.m
processes and adding value. “

Trainer Profile: What Our Customers Say:

Andrew Cheah Director - Asia Pacific
Lean Advisors Inc. “Excellent games to demonstrate the concept.”-- Komag USA

Andrew is the director for Asia pacific region “….different from other consultants, where simulations are good to pre-
of Lean Advisors Inc. He has successfully
trained and implemented Lean to both mul- vent attendees from sleeping.” -- B.Braun
tinational corporations and local SMEs. He
has worked with various multinational cor- “On the first day, my people are very skeptical on this program, but I
porations for more than 10 years in areas of don’t know what you do to them because on the second day, they are all
material, supply chain management and
production and operational planning. He is so excited and talk non-stop about what they can do with Lean…” -- Eric
highly regarded for his ability in setting up (Managing Director), Sofap Ltd, Mauritius
material and production planning system for
fast-paced electronics manufacturing opera- “The program is UNREAL cause it is so simple that even illiterate opera-
tions.
tors can understand and wanting to do it” -- Maxime (CEO) Xpanda Mau-
Furthermore, Andrew has conducted train- ritius Ltd
ings in Malaysia, Singapore, Vietnam,
Thailand, Mauritius, United Kingdom, China, “Andrew’s Lean training is different because he can motivate the partici-
Saudi Arabia, Philippines, Egypt, Jordan
and United Arab Emirates. He is known for pants to take action besides impart the technical knowledge”
his effective results-oriented training -- Cheah (Director), MATAC Malaysia
solution. He has successfully helped both
multinational corporations and local SMEs “He explained and gave simple examples that can be applied to our work
from various countries implement Lean ini-
tiatives within a short time (less than 6 place” -- Franklin Mint Porcelain Manufacturing Sdn Bhd
months) successfully.

Andrew is a Certified Professional Business

Coach from the International Managers
Association, UK. He is also a founding mem-
ber of the International Association of
Coaches, and a member of CoachVille, the
largest coaching organisation in the world.
He holds a MBA from Winona State Univer-
sity, Minnesota, USA and a Bachelor of
Economics (Hons) from Northern University
of Malaysia.
Training Mythology:
This one-day interactive workshop provides a comprehensive overview of the Lean tools and
methodologies and their application in office and service industry applications. Lean practices
can be applied immediately - return to work with a firm understanding of the power of Lean
Office and how to begin the implementation process.
In this lively session, Andrew Cheah will lead us through the key considerations and recom-
mended implementation steps for transforming office, service and knowledge work environ-
ments.

Key Benefits Of Attending:

Key Benefits Of Attending: Clients:
• Discovering the impact of LEAN in
your office • Globetronics
• Dell • Lumileds
• Eliminating waste and bottlenecks in • Intel • Osram • Seapack Food
the process flow • Robert Bosch • Kingston • Linear Semiconductor
• Agilent • Clarion • Unico
• Improving turn-around-time (TAT) to
• Knowles • Prolexus • Kenshi Singapore
enhance your office performance
• Komag • Faber Castell • SP Setia
• Sustaining Lean in your office to gain • Seagate • Priority Cargo • George Kent
a competitive edge • Sony • Bax Global • Solectron
• Xerox • Matsushita • Sofap
• Developing a Lean work culture in
your organization to conquer change • Flextronics • Yahorng • Xpanda
resistance • Jabil • Chiat Hin • GSI Asia
• B. Braun • Genting Sanyen • YCH
• Promoting continuous improvement
• Kobe Precision • Mini-Circuits • Goldsun, Vietnam
in your Lean office
• Fuji Electrics • Silterra • Mekong Capital
• Celestica • Nitto Denko • USG

Synerflex Consulting

Why You Cannot Miss This Event:
“Lean” is the practice that considers the
expenditure of resources for any means
other than the creation of value for the pre-
sumed customer to be wasteful, and thus a
target for elimination. In a more basic term,
“more value with less work”. It focuses
more on improving processes rather than
achieving specific results. This concept on
improvement and ‘process re-thinking’,
optimises processes thereby increasing
value and ROI.
Organization worldwide face the same eco-
nomic pressure, to do more with less. To
cope with this situation many organization
have change their operations with Lean
approaches. Reducing or eliminating need-
less steps, such as verification, wait times
and travel distances while focusing on ac-
tivities that customers are willing to pay for
is at the core of Lean.
Who Should Attend:
VPs, Directors, Managers, Leaders, Executives
of:
• Operations
• Human Resources
• Quality Control / Quality Assurance
• Finance / Accounting
• Corporate Planning
• Planning & Scheduling
• Sales & Business Development
• Warehouse / Logistics
• Administration
• Customer Service
from all industries
Registration:
• S$ 188.00 per person
• Registration includes all workshop ma-
terials and lunch.
• Registration is confirmed when payment
is received.
LEAN OFFICE / SERVICE
Make Your Entire Operation More Efficient:
Lean thinking has been widely applied to manufacturing operations for many years. However,
its potential to streamline transactional, analytical, service, and creative processes – and its
ability to transform culture – remains relatively untapped in most organizations. To create a
Lean Enterprise, all departments must think and act Lean, not just on the shop floor, and not
just in manufacturing companies!
To truly become a Lean Enterprise, Lean methodologies must be applied throughout the organi-
zation. Although there are many examples of successful manufacturing applications of Lean
tools, applying Lean thinking to service, as well as non-manufacturing disciplines is not com-
mon place.
What You Will Learn:
The positive impact of LEAN Office on the Key metrics for identifying and eliminat-
growth and profitability of your organization. ing office waste and monitoring process
performance.
• Learn what the different issues are that
need to be taken into account when apply- • Aligning your administrative key per-
ing the lean approach in non-manufacturing formance indicator to your organiza-
environments. tion key objectives
• Learning how to use LEAN as your competi- • Tying your LEAN office improvement
tive strategy projects to your key performance indi-
• Developing a LEAN business case for your cator
office and administrative functions
• How to translate improvement results
Optimizing your administrative operations into financial terms.
efficiencies with LEAN approach
How to implementing Lean successfully
• Addressing office/administration process in your organization
that is value adding and non value adding
• How to use Kaizen Events to achieve
• Identifying and eliminating 8 common rapid results and shape organizational
waste in office culture.
• Creating and Implementing LEAN adminis- • Tips for facilitating improvement in
trative operations by maximizing value highly resistant environments.
added activities
• Lean Office/Service success stories
Practical approach to implementing LEAN
office in your organization
• Understanding the 5 key principles of LEAN
• Access your current state of your adminis-
trative operations utilizing Value Stream Current State
Develop
Implementation Future State
Map Map Plan Map
• Developing your action plan and work to-
wards your future state
• Utilizing Lean Tools to improve office/
administrative processes

Registration Form Participant 1 Participant 2 Participant 3

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Terms and Conditions:

Withdrawal
All notice of withdrawal must be given in writing. If notice of withdrawal is given more than 14 days before commencing date, no cancellation fee will be levied;
Less than 14 days before commencing date, 50% cancellation fee will be levied and if no show/ no notification given, 100% cancellation fee will be levied. How-
ever, cancellation and withdrawal are not permitted once the seminar and registration are confirmed. Substitutions from the same company are allowed.

Cancellation / Change
Synerflex reserves the right to change the information in this directory, substitute programme/programme leaders, postpone or cancel the programmes with-
out prior notice and full refund will be given under such circumstances.

Please fax the completed form to Mr E.S.Teoh at Fax no: 63832280 or email to info@synerflexconsulting.com

Synerflex Consulting