Professional Documents
Culture Documents
ISSN 1832-2387
JANUARY 2006
MAGAZINE
www.childsafety.qld.gov.au
DIRECTOR-GENERALS MESSAGE
building blocks
PUBLISHED MONTHLY ALSO AVAILABLE ONLINE AT www.childsafety.qld.gov.au EDITORIAL CORPORATE COMMUNICATIONS DEPARTMENT OF CHILD SAFETY +61 7 3224 8340 OR EMAIL buildingblocks@childsafety.qld.gov.au COMMUNITY PARTNER ADVERTISING TO FIND OUT MORE ABOUT HOW TO ADVERTISE buildingblocks@childsafety.qld.gov.au DESIGN AND PRODUCTION blink studio www.blinkstudio.com.au
It was with a sense of pride that I saw 2005 conclude and 2006 begin with the release of two major reports demonstrating conclusively the tremendously important work of the Department of Child Safety. The rst was the Child Protection Queensland 200405 Performance Report, released in December, and then on 6 January the two-year report to the CMC on progress in reforming the Queensland child protection system. When I say I am proud of what our new department has achieved, it is not in a personal sense although it is an honour to lead such a dedicated group of people. It is pride arising from knowing how things truly have changed for the better, and what has been collectively achieved. It is pride akin to that of a parent watching a child grow from an unsteady toddler to a condent young adult. I cannot think of another feeling that fully captures the warmth and affection I feel when I think of the efforts by the staff and partners of this agency to make a difference in the lives of children and young people. The sweeping improvements to Queenslands child protection system documented in these two reports should be a source of pride to every staff member of the department, along with those working in the eld of child protection in other government agencies as well as the non-government sector. With nearly 90 of the CMCs 110 recommendations completed, and signicant progress made on implementing the remaining 20, there plainly has been a great deal achieved in the way of changes and reforms. However, while laurels may be well deserved, it is not a time to rest or relax our efforts. Rather, the two reports provide an opportunity to take stock and develop a perspective on all that has been done, and to renew our resolve to continue the work that needs to be done. So while I express pride in the many achievements attained, I also make a call to each and every staff member to stay the course. Without perseverance, much of the good work accomplished so far could be easily undone. I encourage you to read the reports, so that you can fully appreciate the many and far-reaching changes that have occurred since the release of the CMCs report in January 2004. I also wish you a rewarding and successful year in 2006. I do not hesitate to say that I am proud to be working alongside such committed and passionate professionals.
Contents
1
COVER STORY
SCHOLARSHIPS TO BOOST REGIONAL CHILD PROTECTION RANKS WHOS CHATTING TO YOUR KIDS? CHILD SEXUAL ABUSE VICTIMS TO RECEIVE VITAL COUNSELLING DRIVING AMBITION TO PROTECT CHILDREN HELPING CHILD SEX ABUSERS TO STOP IT NOW CHILD SEX OFFENDER REGISTER TURNS ONE IGNORANCE IS NOT INNOCENCE 8
FEATURES
TWO YEAR PROGRESS REPORT TO THE CMC 12 WHOS WHO? A CARING WORLD SHARES 13 IN FOCUS PERFORMANCE REVIEWS CONTRIBUTE TO OPEN CULTURE CHERBOURG CELEBRATES ACHIEVEMENTS NEW RECRUITS TO HELP TROUBLED CHILDREN 16 GENERAL NEWS CHILD ABUSE AND NEGLECT REMAINS A SERIOUS COMMUNITY PROBLEM NEW CARERS DIRECTORY IMPROVES SERVICE DELIVERY GUIDE FOR YOUNG PEOPLE LEAVING CARE CHILD SAFETY OFFICES BEING OPENED ALL OVER QUEENSLAND 19 NEWS IN BRIEF MULTICULTURALISM NOW EMBEDDED IN CHILD PROTECTION FOSTER ALLOWANCES INCREASED BEENLEIGH AGENCIES PUT THEIR HEADS TOGETHER
PARTNERS IN ACTION
ABOVE: DEPARTMENT OF CHILD SAFETY DIRECTOR-GENERAL, ROBIN SULLIVAN (SECOND ROW, THIRD FROM LEFT) AND MINISTER FOR CHILD SAFETY, MIKE REYNOLDS, (SECOND ROW, THIRD FROM RIGHT) SEATED WITH THE SUCCESSFUL RECIPIENTS OF GRADUATE SCHOLARSHIPS AT THE UNIVERSITY OF QUEENSLAND ON 28 NOVEMBER 2005 LEFT: CHILD SAFETY MINISTER MIKE REYNOLDS DISCUSSES THE GRADUATE BRIDGING SCHOLARSHIP PROGRAM WITH SCHOLARSHIP RECIPIENT ROBYN BURNETT AND HER HUSBAND GORDON BURNETT
Child Safety Ofcers are pivotal in delivering services designed to protect Queensland children from abuse and neglect.
Mike Reynolds, Minister for Child Safety
Forty-eight departmental staff and 12 staff from community child protection agencies received scholarships to undertake part-time study in the Graduate Certicate in Human Services (Child Protection) at the University of Queensland and the Postgraduate Certicate of Child Protection Practice at James Cook University. Mr Reynolds congratulated the recipients of the University of Queensland Child Safety Ofcer Graduate Bridging Scholarships during a ceremony held at Womens College at the University of Queensland in November last year. Recipients of the James Cook University scholarships will be announced soon. For more information about bridging scholarships, please phone 1800 089 515 or visit the Department of Child Safetys website www.childsafety.qld.gov.au
PARTNERS IN ACTION
CHILD SEXUAL ABUSE PREVENTION
PARTNERS IN ACTION
BUACA MEMBERS (FROM LEFT) MARGARET HARPER, HOSS ANDERSON, SHARRON GEARY AND BOB POLAND SHARE A COMMITMENT TO PROTECTING CHILDREN FROM SEX ABUSE. PHOTO: BELINDA JAMES
PARTNERS IN ACTION
Their mission is to help abusers stop and seek help, to educate adults about the ways to stop sexual abuse, and to increase public awareness of the trauma of child sexual abuse.
Kathy Prentice, Phoenix House coordinator
PARTNERS IN ACTION
Failing to comply with these reporting obligations or knowingly providing false or misleading information to police are offences. All information contained on the Child Protection Offender Register is condential and can only be used for law enforcement purposes. A detailed brochure about the Child Protection Offender Register is available online at http://www.police.qld.gov.au
FROM LEFT TO RIGHT ARE PROFESSOR FREDA BRIGGS, FPQ CEO KELSEY POWELL, QUT EARLY CHILDHOOD RESEARCHER, DR KERRYANN WALSH, LEONA ELMSLIE FROM THE COMMISSION FOR CHILDREN AND YOUNG PEOPLE AND CHILD GUARDIAN, FPQ PROGRAM MANAGER HOLLY BRENNAN AND C & K CHILD PROTECTION CONSULTANT FIONA BROWN.
FEATURES
Child Safety Minister Mike Reynolds said the report showed the agency had been bolstered by additional staff, better training and resources, improved accountability, additional funding, greater support for carers, and more suitable placement options for abused children who could not live at home. Mr Reynolds said the new system also recognised that without adequately trained and supported foster carers and staff, as well as strong government and community partnerships, it was not possible to achieve an effective child protection system. I congratulate the staff of the new Child Safety Department, as well as other government and community agencies involved in child protection, for putting their shoulder to the wheel in 2005 and cementing the future of Queensland s child protection system. While children come rst in this new system, its biggest assets are our staff, our foster carers and our government and community partners, and we are committed to investing in them to increase our capacity to deliver quality and accountable child safety services. Partnerships are a crucial component in the delivery of child safety services for vulnerable children and their families, he said.
The reform process has been supported by a massive and on-going increase in the department s budget allocations. In J une 2004 , the State Budget delivered more money to child protection than in any previous Queensland budget, providing an operating budget of $ 27 2 million and a capital budget of 3 5 $ million. This was followed in u J ne 2005 with a further 5 9 $ million in capital, resulting in a record 5 . 4 3 per cent increase, taking the department s total allocation to 3 9 $5 million. Mr Reynolds said the CMC report was a signicant milestone in Queensland s child protection history. Reform is an ongoing process and completion of the 1 0 recommendations is merely an end to stage one, Mr Reynolds said. The challenge will be to keep pace with international best practice in child protection, he said. Details of the government s progress to deliver child safety reforms can be found on the Department of Child Safety website at www.childsafety.qld.gov.au
FEATURES
Strengthened partnerships
The past year has provided opportunities for the Department of Child Safety and other government agencies to implement ongoing reforms resulting from the Blueprint. Reforms have been progressive and the next year will see the full implementation of many reforms resulting in enhanced case work practices and outcomes for children and young people. The Department of Child Safety has started to implement significant changes over the past year with the introduction of Structured Decision Making, the ICMS Carers Directory and the four stages of the Practice Manual, to name a few. The rollout of new funding for out-of-home care services will also see benets for the long term future care needs of our children. Foster Care Queensland welcomes the opportunity to play an integral role in helping to implement many reforms in the out-of-home care sector. Like all organisations, it is difcult at times to see outcomes in the short term, and our vision is to see outcomes for child and young people that enhance their day-to-day lives now and in the future.
Recent reforms in the child protection system have allowed the Queensland Police Service to strengthen and coordinate its response to children at risk of harm through building partnerships with other government and non-government agencies and implementing important changes to operational policies. Focus areas include an enhanced response to children involved in domestic violence incidents and additional staff allocated to the u J venile Aid Bureau. The Queensland Police Service believes that such initiatives will greatly contribute to service delivery to children and the ability of agencies involved in child protection to work collaboratively in the future.
Acting Inspector Jo-Anne Henderson Child Safety Co-ordination U nit Queensland Police Service
FEATURES
Internal reforms
Internal reforms have fostered a change in culture and enabled a much greater focus to be placed on the protection of children in Queensland. These include: recruiting a signicant number of additional Child Safety staff members across the seven zones and appointing through merit selection Zonal Directors, Child Safety Service Centre Managers, Senior Practitioners, Team Leaders, Business Support Ofcers and Court Coordinators reducing the case loads of staff managing children in care through extra staff, better training and improved policies, procedures and practices establishing enhanced training and professional development programs supporting staff through an Employee Support Service, and recognition of service and excellence awards building and tting-out new ofce accommodation implementing an Operational Performance Review process to evaluate the performance of service centres and to identify and manage emerging trends and issues in the delivery of services upgrading information systems, including new record keeping practices and an integrated client management system to support more effective decision making, case and foster carer management introducing Structured Decision Making, an evidence-based assessment and decision making model to help Child Safety Ofcers and Team Leaders in making critical decisions about the safety of children creating a Complaints, Case Review and Investigations Branch to receive, assess and respond to complaints against the department and to audit cases of abuse in care to identify systemic issues and practice improvements establishing an interagency Complaints Management Committee to develop interagency protocols and improve service delivery introducing a requirement that all departments involved in child protection report in their annual reports on their child protection initiatives and contributions.
Child-focussed reforms
Demonstrable improvements for children have been achieved as a result of reforms to the child protection system. Some of these changes include: greater participation by children in key decisions about their lives such as living arrangements and family contact more involvement by children in the development of their individual case plans better assessment and decision making tools concerning the safety of children and their wellbeing, resulting from the introduction of Structured Decision Making additional education assistance through the introduction of Education Support Plans specically designed for each child to support their personal and academic development access to enhanced therapeutic and behavioural support services for children suffering from emotional and behavioural problems additional sexual abuse counselling services for children who have suffered sexual abuse trialling dedicated health assessment and health plans for vulnerable children in out-of-home care greater assistance for children transitioning from care to adulthood.
The implementation of the CMC recommendations has been a mammoth task within some very tight timeframes. Whilst it is reported that 89 of the recommendations have been implemented, it remains to be seen what impact these will have. CREATE supports the evaluation of the recommendations to ensure that the proposed outcomes are in fact being achieved. Some of the work that is going to have a positive impact is the implementation of the Practice Manual and the supporting practice papers. It is good to see that support is being provided to case workers and that parameters around decision making are being clearly identied. This has been one of the major hurdles of an effective system, supporting case workers and managers to make decisions in an informed and balanced way in line with legislative and policy requirements. In addition, the commitment to training case workers when they initially join the Department of Child Safety and then ongoing professional development opportunities is providing case workers with a foundation on which to build and improve practice and subsequent outcomes for children and young people in need of care and protection. Another piece of work that will contribute to improved outcomes for children and young people is the revised foster carer training and advanced modules. Foster Carers will have the opportunity to develop their skills in specialist areas to meet the varied needs of the children and young people they care for.
Feedback from Child Safety Ofcers our frontline staff delivering our services to children and families indicates that the Child Safety Practice Manual has been an extremely useful guide for their practice. The challenge for 2006 is to improve our services to children and families through continuing to implement the practice changes and the next releases of the integrated client management system.
10
FEATURES
Indigenous reforms
The report outlines a program of reforms in progress to improve Indigenous child protection services by: actively recruiting Indigenous carer families for abused Indigenous children who cannot live at home improving the quality of care for Indigenous children and ensuring the childs cultural identity is maintained by clarifying the Indigenous Child Placement Principle, and requiring that all carers, including relative or kinship carers, be regulated and meet minimum standards establishing an interim statewide Indigenous advisory group in the form of the Aboriginal and Torres Strait Islander Child Protection Partnership working with the Aboriginal and Torres Strait Islander Child Protection Partnership to jointly develop an Indigenous Recognised Entity service delivery model which will be implemented in 200506 to provide clear direction about the role of Indigenous Recognised Entities, enhance coverage and capacity of services, and establish a permanent peak body establishing interim Indigenous Recognised Entities across Queensland in November 2005 funding the development of new or enhanced Indigenous Recognised Entities ($9.4 million in the 200506 State Budget) to provide culturally appropriate services to Indigenous children and families stipulating new practice standards to guide staff when working with Indigenous children, including the need to work with an approved Indigenous Recognised Entity creating a statewide Indigenous Support and Development Branch, based in Cairns, to enhance the range and quality of child protection services, both within the department and in the community, and assist Indigenous Recognised Entities to build their capacity, train staff and develop policies and programs building the capacity of Indigenous communities developing a cultural competence training program for all staff.
Legislative enhancements
Legislative and accountability enhancements include: creation of a Child Guardian within the Commission for Children and Young People to monitor, audit and review the actions of the Department of Child Safety the ability of the Child Guardian to ask the Children Services Tribunal to review decisions made by the Department of Child Safety, therfore providing additional accountability for Queensland children in care establishment of child death case review functions within the Department of Child Safety (Child Death Review Committee) and Commission for Children and Young People and Child Guardian (the independent Child Death Case Review Committee) expansion of the Community Visitor program to include regular visits to children living in foster care or with a relative carer, in residential facilities, detention centres or mental health services clarication of the Indigenous Child Placement Principle to ensure that out-of-home care placements for Aboriginal and Torres Strait Islander children are culturally appropriate and maintain the childs cultural identity regulation and screening of all carers, including kinship carers, and a framework for supporting carers through enhanced monitoring of carers and the provision of training opportunities, respite and other support for carers. I welcome the report and acknowledge the work of the Department of Child Safety and other service providers to improve service and practice standards. As Child Guardian, my responsibility is to oversee the child protection system, with respect to outcomes for children and young people. I am committed to establishing the Commission as a body which effectively performs this external monitoring role for Government and the community through its various activities, including investigations, monitoring and auditing, capacity building, complaints and the Community Visitor program. While the department and Commission have fundamentally different roles, both agencies share a common goal of improving the safety and wellbeing of vulnerable children and young people in Queensland. I am positive about the direction in which the reforms to the child protection system are currently travelling. The willingness of the department to engage with the Commission as the external monitor and respond professionally to the Commissions recommendations has been positive. I think the new child safety service model will result in better outcomes for children and young people in care in the longer term. I support the departments efforts to sustain strong links with the Department of Communities early intervention and prevention initiatives. This is crucial for the timely and effective support of children, young people and their families.
Elizabeth Fraser
Commissioner for Children and Young People and Child Guardian
FROM LEFT TO RIGHT AT THE STAKEHOLDER EVENT FOLLOWING THE REPORTS RELEASE ARE MARIE LYNHAM, BRISBANE SOUTH AND GOLD COAST ZONE DIRECTOR, MINISTER FOR CHILD SAFETY, MIKE REYNOLDS, DR JANE THOMSON, HEAD OF SOCIAL WORK, JAMES COOK UNIVERSITY, AND DR BOB LONNE, SCHOOL OF SOCIAL WORK, UNIVERSITY OF QUEENSLAND.
11
WHOS WHO
Throughout my career, I have seen dedicated people in government agencies and non-government agency partners who have put in a tremendous effort in their work with children, young people and families.
Leigh Sheneld
12
IN FOCUS
The process is more than just a performance review system, as it also encourages an open and accountable culture in organisations, Cameron said. It uses a problem-oriented approach that looks beyond statistics to the causes behind them, he said. It also places greater emphasis on analysing trends and local problems to establish local operational solutions and organisational priorities. In this sense, it can be seen as knowledge-led management. Cameron said Child Safety staff had appreciated direct contact with their senior executives to discuss local problems and initiatives. The process has also allowed staff to showcase best practice initiatives, which helps cultivate best practice across the agency. Since the implementation of reviews, signicant adjustments have taken place to make better use of the extensive information resources. Closer examination has been undertaken to establish more effective and efcient intelligence networks throughout the state to ensure departmental resources are focussed on problems in a timely way.
Review meetings take place annually with individual Child Safety Service Centres, or in the case of QPS, with individual Police Districts. In addition to the formal meeting, follow-up reviews also take place, and issues identied during reviews are progressed to solutions as soon as possible. The respective chief executive ofcers, the Director-General at Child Safety and the Commissioner of Police, conduct the reviews, with other executive management members also present. This illustrates the emphasis placed on the process and also the commitment to improve performance within agencies, Cameron said. Cameron said it was a credit to Commissioner Atkinson for initially introducing this system in Queensland. We are also indebted to Superintendent Peter Savage from the QPS OPR unit, who has supported us, and other departments, in researching implementation of the process, he said.
13
IN FOCUS
(LEFT) HULA DANCING AND LINE DANCING DISPLAYS WERE INCLUDED IN THE FESTIVITIES TO CELEBRATE THE CHERBOURG NEGOTIATION TABLE DAY (TOP RIGHT) JOAN KEEVERS, ALTERNATIVE CARE WORKER, SOUTH BURNETT CHILD SAFETY SERVICE CENTRE AND TRICIA SMITH, MANAGER, SOUTH BURNETT CHILD SAFETY SERVICE CENTRE (ABOVE) CHERBOURG ABORIGINAL SHIRE COUNCIL MAYOR, KEN BONE
14
IN FOCUS
Children have a greater opportunity to achieve a successful adult life if they are educated and also have the knowledge of themselves to be able to interact socially.
Yvonne DOcchio, Child Safety Project Manager
15
GENERAL NEWS
...ush it out into the open where it belongs, where it can be seen, and where it can be confronted.
Mike Reynolds, Child Safety Minister
Stability of placement for children in out-of-home care is an indicator of the quality of services provided to children and this report points to more long-term, rewarding home environments for vulnerable children unable to live with their own families, Mr Reynolds said. These children have often experienced signicant upheaval and trauma in their lives
DISCUSSING THE REPORT ARE, FROM LEFT, DIRECTOR, PERFORMANCE MONITORING AND EVALUATION BRANCH, CARINA MULLER, EXECUTIVE DIRECTOR POLICY AND PROGRAMS, MICHAEL WALSH, CHILD SAFETY MINISTER, MIKE REYNOLDS, AND DEPUTY DIRECTOR-GENERAL, NORELLE DEETH.
16
GENERAL NEWS
We are now able to place children with a greater level of condence knowing the approval status of carers and that the information we are accessing is current.
Amanda Currie, Crisis Care Manager
CRISIS CARE TEAM MEMBERS TEAM LEADER JUNE LISTON (FRONT), JOE LEADBETTER (LEFT) AND MANAGER AMANDA CURRIE USING THE NEW CARERS DIRECTORY.
Until now a lot of time has been spent trying to locate available carers across the state. This centralised system with almost real time information means we are able to place children more efciently and effectively. Amanda said that having access to complete, accurate information about carers, their availability for placements and their approval status directly helped children, carers, families and the community. We are now able to place children with a greater level of condence knowing the approval status of carers and that the information we are accessing is current. Each year, Crisis Care receives more than 70,000 calls, the majority of which require urgent short-term placements for children at risk.
Before the Carers Directory was introduced, existing sources of carer information were cleansed to ensure details were current and accurate. This process was conducted in partnership with Child Safety Service Centres, carers and agencies. New procedures have been introduced to ensure carer details are updated within 48 hours so that information remains accurate. The Carers Directory is the rst module of the departments new integrated client management system (ICMS) being introduced progressively over the next 18 months.
17
GENERAL NEWS
FROM LEFT ARE CHILD SAFETY DIRECTOR-GENERAL, ROBIN SULLIVAN, MARION BARNETT OF GANYJUU RECOGNISED ENTITY, MARGARET PERRY OF LOGAN DISTRICT ABORIGINAL AND TORRES STRAIT ISLANDERS CORPORATION FOR ELDERS, MIKE REYNOLDS, CHILD SAFETY MINISTER, PEGGY TIDYMAN OF MURRIGUNYAH ABORIGINAL AND TORRES STRAIT ISLANDER CORPORATION FOR WOMEN, AND MENESSIA NAGIE OF NUTCHA RECOGNISED ENTITY.
18
NEWS IN BRIEF
Working groups have been developed to focus on local priorities for Community Renewal Foster allowances increased
The Queensland Government raised fostering allowances at the beginning of 2006 in line with the cost of living increases. Minister for Child Safety Mike Reynolds said the allowances aimed to ensure foster carers were nancially equipped to meet the cost of caring for Queenslands most vulnerable children. Foster carers provide an invaluable service to the community, Mr Reynolds said. No one can put a price tag on the amount of love and security they provide to foster children in their care. However, we can reimburse them for the economic cost of caring for these children by maintaining adequate allowance rates. The following new fortnightly foster allowance rates, which have been increased by 2.5 per cent in line with the latest Consumer Price Index (CPI) gures, were effective as of 8 January 2006. Child up to one year of age Child aged two to ve Child aged six to 10 Child aged 11 to 15 Child aged 16 and over $222.57 $236.52 $282.41 $350.11 $329.25
19
ADVERTISE HERE
Building Blocks is the magazine published by the Department of Child Safety for the child protection sector of Queensland. Ten editions will be published annually, providing an opportunity for your organisation to place limited advertising of direct relevance to practitioners, carers, academics and others involved in child protection. These ads are intended to promote the exchange of ideas and information, encourage the development of partnerships across the sector and improve outcomes for children in protective care. Suitable advertising would include:
Seminars, conferences and workshops Positions vacant in the sector Public notices of meetings, tenders and grants
Product advertising of a general nature is not permitted however advertising for products of direct use to practitioners may be permitted including: